Ok I'm about fed up.. I'm awaiting a package and I get a no access to delivery location alert. There's one in particular a sometimes lazy mailman and I think I know who it is... some ____ dude with dreads..where I don't see him on our side of the street but on the opposite side and he's always coming up after 6:30pm.. route city 16..I got mail incoming today too based on informed delivery. I always get my packages for the most part but since this happened I'm just gonna have them delivered to my PO Box if at all possible. This is bullshit. Last November we were missing some jury duty summons. I get that some missing mail shows up the next day or two or three but nothing. I went to the arch airport window and gave them my info and copy of my informed delivery highlighting the mail pieces. Also at the same time waited for the mailman that day being a different guy that also is a shop steward and had much better demeanor.. gave him the same info. I get no callbacks. Mail service has been on a bitch ass decline prolly since 2023-2024 and counting and it's just getting worse. I'm about to call customer service or just email. Hopefully the next day it won't be the same POS mailman because delivery will be attempted again. read more

US Post Office - Come on!! Came in here to ship out a prepaid QR using this "24/7" kiosk and This isn't even on or functioning. - Post Offices Near Me - Stockton, California

This place honestly needs to close down. They don't ever answer phone calls, they don't respect people's time and they are terrible at customer service. The delivery mailman that looks younger is always slamming our mailboxes, he flips them open and closes them very rough, not sure who you are but respect other people's things and not try to destroy our mailboxes. When you walk up to the person they don't acknowledge you and just throw it into the mailbox and disregard you standing there. Like I said everyone that works here is horrible and it seems like there is. I management because if there is then they need to get a replacement. Get rid of everyone and get new people that care about the community that they serve. read more

Horrible they don't help customers at all. I waited at the dock for 30 minutes without anyone coming to take the truckload of packages

The staff and the service at this post office is remarkable. We love the new management and can't wait for what's coming.

Great Service! The prices for everything went up. The customer service is amazing. As soon as you walk in they greet you and treat you like they know you forever. Which is very nice. read more

US Post Office - Box Lobby Hours - Post Offices Near Me - Stockton, California

This post office is always short staffed and very slow. There should be more help at such a busy and central post office.

Worse post office in stockton area no way to get ahold of people in office they do not answer emails are phone calls you will be hung up on after rungingbfor a few minutes very unprofessional they need to retrain there staff and management read more

The literally loose all my packages, I have a PO BOX here and I had some of my deliveries sent here thinking it would be safer than having my items left at my door step because of any possible porch pirates . Don't have anything sent to or from here. read more

Severely understaffed. This post office branch is the worst I've seen. I person to handle long line.

Horrible customer service they can't even answer there work phone i had to go in myself

Not sure why this place is even still open. The people at the counter is so lazy, I called it 20+ times just to never get an answer and when I go in I called just to see if their phone is working or not and I literally see the two younger employees just ignore the phone ringing. No urgency and no respect for customers. They really need to shut this place or at least get rid of the younger staff because they don't care about people. read more

Hire more employees, you cheap baboons. Long lines 1 employee, not the first time going in with long lines.

The worst USPS Postal service in Stockton. They are outdated and very rude. My mail has not been delivered and or being stolen or put in the wrong mailbox and the employees seemed annoyed that I went to try to retrieve my mail and find out why I'm not getting certain mail like My Damn Check. Then one of the female employees slipped me her number with a note reading what I should do and the steps I should take. I called the Inspector Generals office and filed a complaint. a few hours later I received a threatening phone call from someone who works for the West Sacramento office On industrial blvd. I filed another complaint. read more

I was in there March 15th to send out a package. I dropped it off got my receipt no problem. But the lady who grabbed it from the counter walks into the back and tosses it somewhere. Literally says (fragile glass) on it. The lady at the counter was awesome. The lady who was dealing with the packages is an idiot. Not only did she toss my package she tossed 3 full bins full of packages and loose packages too. read more

They never seems to be available on phone like our time is nothing for these people!!

Came to get postage & drop off a package. Just as I get to the front of the line, the only cashier/worker helping anyone goes on a 15min break. The catch is there is no one to take her place. WTH????? There's another woman walking back and forth but she says she can't help anyone in the line that's formed unless they're ONLY "picking up" or just "dropping off". Anything else you stand in line....and wait. Main post office and they don't have anyone else to help any of us in the line that's formed. It's no wonder everyone does FedEx and UPS read more

Very nice folks there just don't always count on it being no little to no line every time

They were simply supposed to deliver my package to my front door. It didn't get delivered rescheduled my delivery still didn't get delivered. Next I called them they said they would send it out the next day still no delivery. I don't understand how they can't do their job. UPS FEDEX and Amazon have no problem delivering to my house on time. I guess if it doesn't involve a mailbox they don't do it. read more

It is impossible to reach a human being when you call (209) 9836422. Atfer listening to their outgoing message, you are told to stay online while your call is being tranfered to the operator. The phone then rings to times and then disconnects, with no chance to even leave a message. I called on 5/15/2024 10 times and got the same result. Also called on 5/16/2024 and got the same results. I was trying to talk with them about the US flag at the front of the building, its ripped and faded and it disgraceful that they would let the flag get in that condition. They keep raising the price of stamps and the service gets worse. Bad management and leadership, lack of attention to details. Maybe they should upgrade the phone system so you could leave a message, so hopefully some might be able to call you back. Maybe their strategy is if we don't take customers calls we can say to higher up that we never get an complaints. When stamps were just 3 cents things were much better customer service wise and there were alot fewer problems with the post office. Have to give them a star rating to be able to post it, gave them a one star even though they don't deserve it. read more

Horrible customer service. There's only one person here and she's drowning with all these costumers I feel bad for her. She really needed some help. read more

Awkward environment. You don't feel welcomed here. The customer service is so bad. On top of that one of the workers could have helped us with a scissor because we took so long taping up our packages. The cutter on their mini tape wasn't working properly. The associate just kept staring. read more

This post office did not even attempt to retrieve a package after they failed to forward it to an address on file. They allowed whoever is living at the address to keep it. When you call the automated message lies about being answered promptly. This has never happened. Instead after 7 rings the call is dropped. This is the worst service I've ever experienced at a USPS facility. read more

I have been trying to call this post office for an hour. Someone answers and hangs up, or no answer at all, and no voicemail. What is wrong with this location? I'm only choosing a "one" star because zero is not an option. I've not received ANY service at all, which deserves a zero. read more

Had a package that was suppose to be delivered but was late and could not find any information on the tracking so I decided to just call my post office, they never pick up the phone like they are to busy. I tried calling 6 times to not have an answer. Terrible service, does anyone even look at these bad reviews? At least try and fix the issues everyone is having because clearly there are issues here. read more

You can access your po box on Saturday till 4:00pm. The main office is not open. You can't access your box 24/7. Not open at all sunday.

Terrible service at this post office. Seems like anytime you order a large product online they never deliver it. I have cameras on the perimeter of my home so therefore I can actually see the mailbox and/or mail carrier when they arrive. They posted a note in my mailbox saying they "attempted to deliver" when clearly they never walked to my house... I don't know if these workers are just lazy or don't even have the package to begin with but seems like a lot of fraudulent activity when they put one thing and do another. I paid a lot of money for the item I was expecting and this location did nothing to help me. Useless ass place ‍... read more

The WORST post office. My mail and packages constantly get lost and misdelivered. I try and call in to check status and they never answer unless it's one minute after they open. I have had to chase down the post master numerous times and called in to get situations right. Post master has even told me that it would be easier to get my money back if I ordered through amazon. The audacity of this system. How hard is it to READ the darn adress rather than guessing it? I hate to be the "can I speak with your manager" type but you really have to wonder. Is it on purpose or can the dilvery person really not READ my address? read more

Awful doesn't begin to describe this post office I have packages delivered to home on a constant basis and for some unknown reason the post lady always scans my items as delivered and says she left them with an individual at my address I have security cameras and the shared mail box is in front of my house and not once has she come up to my door to deliver my packages personally she is being very Deceitful when she scans packages and marks them as delivered before they are even delivered Then a EUGENE from the Sacramento office keeps sending me emails claiming that the post worker was right in what she did I tried calling the phone number that I was given in the email and it just rings and hangs up I hope this post office gets shut down I have never dealt with such an unprofessional and unpleasant postal service If anyone has gone through the same thing call the corporate office I'm getting an attorney and see what I can do read more

Single worst USPS experience I have ever encountered. A package I sent to a customer was lost in the mail for over a month and being forwarded over and over to various locations. I inquired about the location of the package and this post office provided no assistance whatsoever to help track it down. In addition to ignoring my emails and calls for weeks, the response I got from a "customer service" manager Jon Jon Rodriguez was a useless apology and no action taken to remedy anything on their part. 0/10 would never interact with them again. read more

Do they never pick up? I've been trying to get a hold of them for one hour calling back to back and no one is picking up. Pissing me off.

Worst customer service I have ever received. I would give them no stars if possible. I was calling them in regards on a case that I have filed on a missing package worth over $100 of merchandise, so you know you would want some answers/help too. The lady that I spoke too was very unprofessional. She was not helpful at all and hung up on me without saying anything. I even heard her speak to another associate saying "We are going to have a fun day". That was funny but very unprofessional. With 1 1/2 stars on yelp I would expect them to get their shhhh together and service their customers. read more

Just bought a home at the end of January. I'm still waiting for a key and locks to change at this slow post office. This is ridiculous they would think while I commute from the Bay Area I have time to run in and out checking for my mail and key from them. THey don't answer the numbers I was provided with to check on my key. So disappointed in the short lines but slow service! read more

The worst post office you could ever go to. We moved to Stockton about 3 months ago & we still haven't received our mailbox key. The first time we went to go pick up the key they told us that our key was the first one at the top of the list to be made and to come back tomorrow then they'll have it. We go and of course they don't have not only that but they were having an office party during hours. While talking to the lady manager about the issue she starts directing people to where to put the cake and where to put the pizza. After weeks going back and forth with all the lies and excuses they make up I finally got fed up because the carrier left my mail in my mailbox that has no lock so anybody could have gotten into the mailbox and taken my mail! What in their right mind would they leave mail in a box that has no lock at all! As I went in there today the manager lady makes up the best excuse ever! Saying it's taking so long because our lock is special! It blew me out of the water so I asked what could be so special about the lock that's taking so long, she then says it's because the type of it (they're all the same!!!) . She also said that she'd personally come down and put a note on the mailbox so none of the carriers would put mail in it. & she promised our lock to be fixed by tomorrow. Let's see if she'll personally put that note or if that lock gets fixed tomorrow. WORST PLACE EVER. read more

Zero stars if I could. I applied for my CA ID 3 weeks ago and it never came. I called DMV and they said the post office had returned my ID and I have to wait another 2 WEEKS just because the post office randomly returns people's IMPORTANT MAIL. Such a disgrace to be even called USPS. But how funny all my non important mail arrive except for the mail that I NEED. The post office also tends to put rookie mailmen to do our route. My boyfriend also had the same issues with all his mail. Now iim.the victim. read more

When I first moved to Stockton it took over 3 weeks to get my mail key, when I went to pick it up the guy gave me an attitude and one excuse after the other of why they probably wouldn't have the key. After listening to him for a few minutes I finally asked him to go look and see if they have my key. They did. Why was that so hard? Why couldn't he just go look in the 1st place. I had my mail key for a few weeks then randomly one day the key no longer worked. I called and called an called finally for someone on the phone a few days later (post office is closed on weekends so have to take a day of work to go in) when I finally got a hold of someone they said they key wasn't working cause they had just changed they locks. I was told they didn't know if they had already been changed the lock. so just in case they changed it again! They have my phone number from the original request form why couldn't they just call and ask?!?! The lady on the phone was at least polite and said that she would have the mail carrier place the new mail key under my door mat. I waited a few days no key. I called multiple times a day for the last 3 weeks trying to get a hold of someone. I was finally able to take the day off work today to try to get the new mail key. Of course I don't have the request form because they already did the lock change once but the lady gives me an attitude because I don't have it. I FINALLY get the key. Guess what there's no mail in my mail box because they were holding the mail. I go to the post office wait forever for them to look for the mail and then am told "we can't find it" ummmm excuse me how did you lose my mail?!?!? Worst post office ever! read more

Be mindful of your important mail. I had a new SS card mailed to me and was diligent using the Informed Delivery to know when to expect it. Once the Informed Delivery email showed me the envelope, I checked my mailbox and nothing. Nothing for 7 days so I put in a claim for them search for it. Never heard back about it. Called the office that handles the mail delivery for my address and was told that "oh it happens sometimes, just have them send you another ss card". Really?!?! So I called the main number and opened a fraud case with the USPS. They were prompt in responding and looking into the mailbox being vandalized but that was not the case. I kept calling regularly questioning how it could show on the Informed Delivery but miraculously not show up even though it was confirmed the box wasn't vandalized.....well another 6 days later it shows up, TAMPERED WITH! It was obvious the envelope was attempted to be opened. Meanwhile, I had already received the 2nd *(&^ SS card that I had requested without any problems. I don't trust the employees at this post office and find it very questionable their lack of concern of deliveries being made. read more

Worst customer service I have ever received. The lady who answered my call, had such a rude tone. Also, they aren't helpful with what I asked. Unbelievable. They need to hire new people or close down this post office. read more

Horrible service!!! The people there are slow. Waited in line for about 30 minutes without anybody really acknowledging us until there were enough people in the room to call for extra help. The person that helped me was rude and didn't help with my problem whatsoever!!!! read more

the best post office in the area ... because you can access your po box 24/7 ... it's great knowing you don't have to make arrangements to get the mail ... you know like: leave work early, miss plans, run up to the door just as the lock clicks ... It may be a little out of the way but it has worked for me for the past 10+ years read more