Postal employees in Andover are wonderful but it is impossible to get any information by phone. The…read morespeech recognition system goes to a main USPS number, which does not function. At all. Ever. Horrible for anyone who has a job, is handicapped, or is a caregiver.

I come in every now and again sometimes I get this very nice man who asks how my day is and is so…read morefriendly. Other days I come a there's a woman who yells at me every time I bring my packages to be sent out at the desk. She immediately told me there's a self service two times I've come in no hi just tells me not to come to the desk. Then laughs at me like I'm an idiot ... I personally prefer going to the desk instead of self service and that's okay ... SORRY YOUR JOB REQUIRES SCANNING SOME ONES PACKAGE AND HANDING THEM A RECEIPT. I keep coming here for the other very nice man but I DREAD coming in if she's there try to avoid her at all costs !!!

I love this cozy little post office. The forms desk is well stocked and the staff are polite and…read morehelpful. Today they assisted me with sending a certified letter, which I have not done in a long time, and walked another woman through the customs forms to send an item to China. If a line starts to form a second person comes out and opens another register. There is ample parking, two outdoor mailboxes for when they are closed, and they are accessible during the current road construction. This is part of a complex with a gas station/convenience store, but those businesses charge high metro Boston area prices. The post office is the jewel in the building.

Great experience! I had a little problem with my mail…read moredelivery, and Joe was very helpful and kind. He took the time to make sure everything got resolved quickly. Thank you, Joe, for the great service!

I feel like the people who leave bad reviews blame the company more than the workers and building…read moreitself. I've been here plenty of times to deliver bought packages and my own personal packages and have genuinely no bad experiences. The only reason why I won't leave a 5 star is because I will admit the service from the workers can seem a bit passive aggressive or a nonchalant which leaves it a bit awkward. But In all honestly if you were dealing with customers who don't listen to anything you say it's bound to happen lol.

Really don't want people to know about this post office as it's a small one and is really discrete…read more So it's the one I go to for quick in and out. They offer all your usually USPS services. The staff is friendly and quick. They only have 1 window so if there is a line you will be there for a while. It's go The good thing about this location is that is in Richover oh I mean Andover Center you can get a ton of stuff done while making your trip to the post office. It's hard to find street parking to paying .50 cents is worth it. The price of a stamp is .47

I have used their services back in 2013 for picking up and shredding documents. I had decided to…read moredrive up recently (within about 7days of the new year) and save some time and money. Here's the thing about old documents,like maybe some of you out there, I still had a lot left going back some 16 to 17 years. Now like a lot of people out there I have a shredder. Let's be honest though,how many of us (10 pages at a time) will actually shred such a big amount in a relatively short time? Raise your hand. (Pause). Yeah me neither. This is where neighborhood parcel comes into the picture. They are quick and efficient. If you take the drive up there my advice is to look for parking space 999( no not even making this up) as that is right in front of the building. They remembered me from a few years ago (hey I had a ton of old papers then). They are friendly as well and weigh each loose bag by the pound. Ironically I filled out and had them mail out the notarized certificate of document destruction. They will also email it to you only if you prefer. I can't tell you how much time they saved me (as I am getting to that stage in life of weighing time vs. money vs. the fact I won't do it all myself in this case). The relief of knowing that these old documents I was never going to look at again were all gone is priceless. If you've got a whole lot of documents you have been "meaning to get to" bring them here.

Beware of this place !!! The reviews are correct. Rude…read morecustomer service is an understatement My FedEx plastic sleeve ripped and I asked if I could have one ? SORRY was the response. The drawer is closed and I have to charge you for it. They are FREE Go elsewhere folks!!!

Ok place. Kisok isn't working so i couldn't ship my packages on time.. but it's ok placeread more

I never had any issues with them. They should hire more employees to work at the deskread more

I ordered a package through Amazon and it was supposed to be delivered to my house by the postal…read moreservice. Yesterday I was expecting my package. When it was around 7pm I looked to track my package since it hadn't been delivered yet. I saw I had an email saying "delivery attempted". When I looked further into the email it said "mailbox was full". I had ordered a package that was 3 cases of energy drinks and a diploma folder so how is that supposed to fit in my mailbox. My common sense tells me to leave it at the doorstep like majority of packages are left. In my mailbox was one piece of paper saying I had to pick up my package since I wasn't home. But the slip didn't even say where to pick up. I tried calling the number general postal service number but it wouldn't accept my tracking number. Even though this was a minor inconvenience the reason that the very nice lady at the front desk gave me was inexcusable! Apparently the lady that was supposed to drop off my package is known to give slips saying "delivery attempted" when packages are too heavy. The nice lady even said the person delivering "only has a few more years before retirement. My understanding from reading the Indeed website is that the expectation is employees are to lift up to 70 pounds. If this employee is known for not completing her job why does she still have one?

I had a package sent to a friend suddenly get returned to sender. I looked at the address and the…read morespelling of the street name was off by a single letter, so they gave up and sent it all the way back to Pennsylvania. No second look at the rest of the address, just sent it back out. Lazy.

I have been going to this UPS store for over a decade and I have consistently gotten the best…read moreservice. Even one minute before closing time they are still helpful and patient! They are always accommodating to everyone and answer any and all questions. I wish other businesses were as customer focused as these folks! Kevin, the owner is always so kind and pleasant to deal with and has hired great colleagues who are also wonderful.

Always friendly and super efficient! The only thing is I…read morewish their parking area was larger.