The United States Post Office in downtown Romulus, Michigan is easy to access.  There is plenty of…read moreparking here.  The staff here is very much interested in their work and they provide quality service here.  The building is kept neat and clean both inside and out.  It is easy to locate the materials and shipping items as the vending area is kept well stocked. The counter clerks are very good at what they do and offer a positive outlook.  It's refreshing to do business with them.  If the building is closed there are some conveniently located postal boxes right outside.  You can drop items in when walking by or even drive up if you want to.  The building is located in a quaint plaza and the traffic passing by is usually quiet and moving at a reasonable pace.

If I could give 0 stars or even negative stars I would. This place is an absolute joke! First off,…read moreI have not moved in about 12 years. Several months ago the post office started sending some of mine and my husbands mail to my father in laws house. Not just your regular joe mail but a bill, tax docs, etc. The mail had our actual mailing address but a sticker on it to forward to my father in laws address. Then some of my teenage daughters mail started going to his address. We did not change our address!!! We have made several attempts to correct the post office's mistake with no help what so ever. They kept telling us to fill out a change of address form, but we NEVER changed our address. They fucked up and now we each need to fill out a new form? After failed attempts online, my husband went up to the post office today with several address proofs including his drivers license (with the correct address as it has never changed), mail (utility bill with his name and the address), soc. sec. card, birth certificate, in case they need proof he is who he says he is. Still an issue!!! The person assisting him said he couldn't do anything. Another employee aggressively typed something on the computer and told my husband he will receive an email for the next step. The email basically stated they couldn't verify him and to just inform everyone of an address change! ARE YOU SERIOUS? WE NEVER CHANGED OUR ADDRESS! What do we have to do to correct an issue that the Post Office created? What happens if my father in law moves and then someone else is getting our mail? Talk about risk for fraud. I will be reaching out to the Governor for help. It sucks to have to go to such lengths for something so simple. DO BETTER!!!

Sucks, ordered something from Amazon. Said they attempted delivery noone hase been here. my…read morehusband and I were sitting outside, tried to call and you can' t get thru to an agent. I will also let Amazon know they need to drop them. There has bee no mail trucks on our street all day

The staff here is engaged in their work.  They are friendly and neighborly.  The parking lot is…read morekept up very well.  The lobby and entrance is clean and kept free of debris and snow during the year and inclement weather.  The postal boxes outside are in good condition too.  This post office is conveniently located in downtown Romulus.  There are parks nearby and it is an easy ride or walk to several other businesses. The building is clearly marked.  It is a little difficult to find the door at first because it is tucked behind the main facade but that allows for easy entry during inclement weather as mentioned.  The landscaping is attractive and well designed.  All in all it is a pleasure to visit this post office for my postal business.

I had an appointment scheduled today to get a passport, but my experience was very disappointing…read more After waiting in a long line, I was informed by an employee that all passport appointments had been canceled. When I asked who had canceled them, the employee simply replied, "I don't know; I was just told to inform anyone who came in that appointments were canceled." He explained that he was the only staff member working at 1 p.m. today. I understand staffing issues can arise, but there was no prior communication about the cancellation, which wasted my time and caused unnecessary frustration. Better communication and planning would go a long way in improving the customer experience.

This office is so bad it's causing me stress...the wildly varying delivery times have no excuse…read more 630 pm one day, noon the next, 4pm...it's now 330 and for the second time in a week I'm waiting on something important that I absolutely need to have by 4pm. They never answer the phone either....I just don't get it

I went in today to try an pick up my package to be told the address had to match my id which…read moredoesn't make an sense if my picture matches the face what's the difference the she was very rude in conversing with me terrible the mail carrier didn't leave anything at my door and I waited all day so they will lie and say that they came

First of all who delivers mail at 8pm on Saturday! These delivery times are ridiculous.... the post…read morelady doesn't even put my packages on the porch properly and doesn't knock! This is the second time I've had to leave y'all a bad review. It's getting out of hand!

This review is for the Canton, Michigan post office…read more Big shout out to Laurie and Carol for their help in locating my two missing packages that were supposedly delivered to my house on Mother's Day but were not. Thank you so much for your help and going above and beyond!

Three times now when I check the box to hold my mail that I would pick it up after my vacation they…read moredid not do it but instead delivered my mail on the last day of my expected vacation. On two occasions I came back several days later than projected. When I went to the post office to pick up my mail a male employee said he check and then told me I checked the box to deliver my mail on the last day of my projected vacation, which was a LIE. This third time, they included the card I filled out, which clearly stated that I would be picking up my mail. So with that documentation in hand, of which I scanned. I filed a formal complaint and will be talking to the Canton, MI Supervisor shortly, providing her a copy of the hold card and the complaint serial number.

Fast service. No line. Acknowledged. Never had any problems with employees. With Victoria - no…read moreheartburn. Professional.

I honestly have never had an issue at this Post Office. The lines can get long but that is the way…read moreit goes. Their customer service to me has always been fine. Never had a problem with anyone who has greeted me and have been helpful. Victoria...gem.

This post office is so quick and so in order i love it!! They are always so accomidating and so…read morewilling to offer a helping hand! I just found my new favorite post office!

They lost my passport and money order while in transit with them. Thy pretty much told me "oops,…read moresucks to be you" afterwards. They would not help, wouldn't even look into the matter. Mail is NOT secure with them

The staff here is engaged in their work. They are friendly and neighborly. The parking lot is…read morekept up very well. The lobby and entrance is clean and kept free of debris and snow during the year and inclement weather. The postal boxes outside are in good condition too. This post office is conveniently located in downtown Romulus. There are parks nearby and it is an easy ride or walk to several other businesses. The building is clearly marked. It is a little difficult to find the door at first because it is tucked behind the main facade but that allows for easy entry during inclement weather as mentioned. The landscaping is attractive and well designed. All in all it is a pleasure to visit this post office for my postal business.