I wouldn't normally go out of my way to write a review about a storage unit center, but this one is unique. It's clean, organized and efficiently run. What stands out the most is the staff. Their proactive helpfulness and positive attitudes are noteworthy. I tend to take note of employees that "hate" their job, or just have overall impatient attitudes when dealing with customers, but I have yet to feel that vibe when I'm there. One of the mangers even helped me carry boxes that I purchased to my car. I appreciate the kindness! read more

I recently just grabbed a unit at this location. Cris was the gentlemen that helped me . He was extremely helpful with the questions and services I needed . I would suggest this location to anyone . Thank you , Cris ! read more

Very clean, air conditioned, and the asian guy at the front desk is very polite and helpful. Great job! I moved everything in today and i couldnt ask for anything better. They were cheaper than public storage. read more

US Storage Centers - Cool clean storage - Self Storage Near Me - Laguna Niguel, California

I used US storage for over a year. Absolutely immaculate. I love the storage area I had. It was large and spacious. Very secure as well. My belongings were safe and locked. Always felt safe in the area if I had to go alone. Great carts so you can move your belongs if need be. Julie, Chris and Tony were absolutely wonderful. Answered all of my questions. I would like to say they were always on top of safety issues to keep the customers safe during this Pandemic. The prices for units are very reasonable. Every size and shape to meet your needs. If I ever need a storage unit in the future I certainly will use US Storage in Laguna Niguel. Thank all of you for making this a wonderful experience and for going above and beyond. You have exceeded my expectations. read more

The manager of this business is amazing. Extremely resourceful, professional, and most importantly personable and she cares. Julia toured the premise with me which was spotless. She eased the process and gave me a great deal along the way. The units are clean and the premise is extremely secure. Highly recommend US Storage Center if you're looking for a unit! read more

The place is nice and clean and that's where the good thing about the place ends. Got a storage last year , within 3 month got notice that my rent will increase in 30 days. If you don't pay on the 1 st be ready to get hit with lots of late charges and endless text messages daily from different nbrs so you can't really block them. Quite a shady business practice. But facility is nice and onsite manager is nice as well. So my beef is with price increase and the shady daily texts about bill. read more

We were greeted and welcomed so warmly as if we were old friends. Julie was very accommodating in showing us different spaces and holding 2 spots for us because we were unsure of our needs. When we figured out that the original space we moved into would not work Cris helped us find a bigger unit and was so helpful making the switch easier. This place is clean and well-maintained. I would not hesitate to recommend this. In fact, I did and my mother in law now has a unit here as well. read more

Renting from US Storage Center has been super easy and convenient. Julie has been a pleasure to work with and has been very helpful. The facility is very secure and really clean with great prices. It's close to our house and easy to get into and out of. We rest easy knowing our precious items are well protected. read more

I called many storage centers and by far US storage was the best in pricing and service. They also provided me their truck for free to move my stuff there. Thank you Julie and Chris for your excellent services. read more

i have one name and one word to describe the best service i have ever gotten from this facility! KEVIN and AMAZING!!! we walked in and out in under 25 min with a storage and from the start he was upfront and patient and really really awesome in helping me when i was over stressed with our move! Thank you so Much Kevin!!! read more

The best storage facility I have ever used. Chris was excellent! Smooth, informative and friendly experience. Thanks a ton.

I'm fortunate enough not to have needed many storage units in my life, but the few I have utilized bring some adjectives to mind: hot, dark, dusty, and generally unpleasant. Not exactly Hannibal Lecter's unit in Silence of the Lambs, but icky nonetheless. This facility is nothing of the sort. U.S. Storage Center in Laguna Niguel is bright, clean, cool, and meticulously maintained. Access is easy on the first floor, and even though the first floor isn't climate controlled, it absolutely feels like it is. Julie, Cris, and the rest of the staff couldn't be nicer, more polite, nor more accommodating. They must be proud of their facility, because it's nothing like the others I saw in South County. I am so pleased I decided on this facility and am certain my furniture and boxes will be safe and dust/bug free when it comes time to remove them. read more

Very clean facility! Cris was a great help. Good location and price! I would definitely recommend US Storage if you're in need

Grade A customer service. Beautiful storage facility to keep anything you need. Will be using them any time I will need too.

I got a 10x10 storage space at US Storage on Camino Capistrano last week in preparation for our move. The office and the storage space is very clean, air conditioned and well monitored. Office manager is very helpful, friendly and reliable. One thing I really liked is the rental of a truck right at the facility. The truck is actually free for first 50 miles and the $0.5 per mile after that. Compare to renting outside, that is practically free. I moved a bunch of stuff from my home in Orange and paid only$1.5 plus $18 gas!! That's a great deal. Overall, I have a had excellent service so far and recommend it to everyone. read more

Cris, Julie, and Tony made finding the right storage easy. My wife and I switched storage sizes twice and they were very helpful throughout the entire process. The building and units are clean and the truck rental is a plus. Even if the truck is unavailable, they credit you for your rental with other companies towards your next months fee. If you're looking for an easy process, clean, safe, and friendly staff storage unit, look no further. read more

Chris helped us cut our lock off when my son apparently broke it. Honest & helpful service! Been using them for many years!

Great customer service. I called and reserved my unit easily over the phone. Cris was so helpful showing me the different units, too!

Had to store some stuff temporarily and was worried about hassle, paperwork and red tape. But Julie was so friendly and I got my storage unit within a matter of minutes. Actually, not just Julie, all the staff are so friendly and helpful. Would definitely use again. read more

US Storage is First Rate! They have a very efficient system and Julie and Chris are very helpful. Security is excellent and the facility is clean and well maintained. Super well run facility! read more

The owners are super nice and friendly! They are always very helpful and have the best prices around! Very clean and well maintained facility. This is our second time renting a unit here. read more

We have used them three different times over the last five years! Julie and Cris have always gone out of their way to be fair and understanding! They are very honest and their customer service is superb! We will continue to use Everytime we do a remodel, have a kid come home from college for summer etc. If you need a storage unit don't look any further than here!!! read more

If you are looking for a clean facility, with very competitive prices and a friendly and knowledgeable staff, than US Storage is the place for you, No need to shop around, US Storage is the best place to store all those family heirlooms, extra furniture and any other items that you don't have room for at home. I tell all my friends and family that US Storage is the best storage center around. read more

Great experience! Friendly and professional staff, cleans facility. Highly recommend!

I love this place. Julie and Tony are the best and the rest of the team reflects this great management. I've been here many years because of this. It also is easy access and always clean. I'm a contractor so I'm here more than most and love coming here. read more

The entire staff is great. Customer service is outstanding. Storage units are clean and although my unit is on the 3rd floor it is very accessible with large loading doors next to the elevators. Lots of large carts available making your move-in fast and easy. Sofie read more

Chris and Julie were very helpful and professional.Clean and secure facility.Competitive pricing. Will keep using US Storage at this location read more

This review is long overdue, but my memory of the positive experience I had with this US Storage Center facility is still fresh in my mind. The customer support of their staff was top notch - literally, the world would be a better place to live in if all businesses treated their customers like they treated me. I can't say enough good things about how helpful and kind they were, especially after how tired and stressed I was from packing and moving. On top of that, their facility is very clean and I am satisfied with the price I'm paying for a fairly large storage unit. read more

Very happy we chose this storage for our storage needs. Julie was extremely helpful and accommodating for us. Clean, safe, and affordable. Would definitely recommend to others! read more

I have used this US Storage two different times and they are amazing. They always have the best price and I always feel comfortable having my stuff locked up there. The grounds are always perfectly clean and organized, and the staff is extremely nice and helpful. read more

I stored my things at this location for several years. I can say that it is the best storage facility I've used and I've used quite a few in OC. The free move in truck led me to choose this one over the others nearby. The office staff is very friendly and accommodating. The place is super clean and feels safe even at night. I'd highly recommend it if you're looking in Laguna Niguel. read more

I have stored my belongings at other storage centers in the past during previous moves. The experience from beginning to end at US Storage has been hands down the best. Julie at the Laguna, CA branch has made this already hectic process so much easier. Her customer service on a scale from 1-10 is a 15!!!! I'm so glad I found US Storage and didn't end up somewhere else. Thank you Julie !!! read more

This is by far the best storage place around. Julie and Tony are friendly and helpful, ensuring that everyone has a great experience. They understand what customer service means, unlike the other "public" places who couldn't care less and try to rip you off. I am moving my stuff here from that other place because Julie and Tony work to earn my business. read more

Cris was very helpful and friendly! He made the experience very easy and walked me through the whole process explaining everything thoroughly! If you need to store anything I highly recommend this US Storage! read more

SUPER nice facility (very updated and very clean). This family run storage place was like working with a very large corporation but had a very small town "we know your family" vibe. very attentive husband and wife who run it. They were soooo awesome and found creative ways to work with us and get is what we needed. There is a reason why they have such a high occupancy rate!!! read more

I rented a storage unit today for our company and I have to tell you this facility was clean, offered water on this hot August day and was more than reasonably priced. Julie was GREAT, professional, efficient and I would refer her and the facility to all of my friends!!!!! Thank you Julie for the professional and friendly service! Your employer should be proud and appreciative to have you as an employee!!!!! read more

My experience with this rental unit has been excellent! Julie in the front office has been incredibly helpful, professional and friendly every time I have spoken with her. The facilities are very clean and easy to get into and out of and dollies are always available. Highly recommend this facility for storage. read more

Great service very clean very efficient. Daisy and Julie did a great job explaining everything and were on top of the game

Very clean facility with friendly and helpful staff. I was very please with my experience Saturday with US Storage Centers - Laguna Niguel. Julie was very helpful in explaining the terms of the lease with me as well as the Charity Storage program. She also took the time to personally show me my unit and make sure I knew how to lock and unlock my unit properly. I really appreciate her taking the extra step to make sure I felt comfortable finding and opening my unit. This kind of customer service is what puts US Storage Centers at a different level than other storage facilities!!! read more

I have nothing but good things to say about this place!! After searching for multiple storage units I finally settled with US storage. Prices are very affordable and the customer service is beyond amazing. We're only here for a month because my boyfriend and I are just using it to transition between moving. But if I needed it, I'd definitely commit to staying longer! Cris is great! There's also a lady in the office who is very friendly but I didn't catch her name. I went in to buy boxes and she actually gave me some free ones to take as well because someone donated them! I highly recommend US storage! And thank you so much to the kind staff! You guys are running a great business! read more