Three months into my storage I received an email informing me that my unit rental was increasing by…read more42%!!! Apparently the Public Storage company changes rates monthly as they see fit! I am looking for a more stable option.

I would not recommend this place to anyone. Renting space here has proven to be a mistake. Rates…read moreare increased frequently and with little notice. They do this with the knowledge of how inconvenient it may be to move out. You will be bombarded with texts, emails and phone calls if you are so much as a day behind on the rent. Should your payment be a week or two late, they will quickly lock your things in the space and threaten to sell them. New customers pay less for space than established clients who have been there for years.

Customer service nice, clean facility. Plenty secure, adding an extra gate on the outside. Cost…read moreeffective with no downside. Currently less crowded cause it just opened.

Signed up for a storage unit today because of the awesome service we received from Allen! He took…read moreus on a tour, answered all of our questions and gave us a great rate. Facility is clean and easy to use!!

Don't waste your money. We've rented with StorQuest for over 2 years. The elevators rarely work…read moreconsistently. The elevator bank with the two cars have been out for over six months. When you inquire in the office about getting them fixed, they tiredly point to the phone number on the door and tell you to call corporate. The price increases every year and it isn't a small increase. Paying several hundred dollars every month, you would think that they would have working building services. Additionally, The office staff could not be less helpful. Most days you can see the manager in the office with his feet on desk, clearly visible from the front window. Once the office is closed, the bathrooms are locked, so if you're in there in the evening, you'll be out of luck. They tell you to go next door to Walgreens!!! We moved one mile down the road, got the same size unit for half price (not a promotional price) and every time we go, the manager is walking around the property, either walking the property with his housekeeping cart or talking with customers. Much better customer service!!!

StorQuest has horrible business policies! Their business rules are such that the customer comes…read morelast!! 2 examples: (1) I was rented a leaky storage unit that StorQuest thought it had repaired. When it subsequently rained, I unit flooded with water. StorQuest's policy: Too bad; you're on your own! We hired a mover (at our time; our expense) to move to a non-leaking interior storage unit (2) When renting a storage unit, I was asked to provide proof-of-insurance to avoid needing "their renter's insurance". I provided the proof. It turns out that when my standard 12 month homeowners policy expired, StorQuest automatically began adding their $16 per month renter's insurance. StorQuest certainly had both my email address & my phone number. No one ever contacted me (to bring in my current insurance policy)!! I only found-out by luck that this unnecessary $16 monthly fee had been charged to my account for 18 months! When I immediately produced my valid insurance, I was smugly told "I will credit your account beginning today, but there won't be any refund for the past 18 months". Storage units are necessary under certain circumstances. There's plenty of choices in the 33176, 33156, & 33134 suburban neighborhoods of Miami. Based on my experience, I WOULD NEVER USE THIS STORQUEST AGAIN‼

Had a great experience renting from here- convenient location, friendly staff, and super easy to…read moreaccess our unit. Feels very safe, the facility is clean, and easy to set up automatic payments.

The place was extremely clean, good lighting, and Michelle who helped us was amazing and very…read morehelpful I also loved how much security measures they have

We hired Flex to help us move, were in our 60s.....we thought this would be a great move to our…read moredream home.....WRONG .... Flex hired kids from an app with no moving experience! Drop and drag, forget that the boxes we so carefully labeled were everywhere, broken recliner, damaged several family heirlooms that have managed to not get damaged in over 200 years! Yep dragged furniture across just redone hardwood floors.... DON'T HIRE FLEX UNLESS YOU WANT A NIGHTMARE MOVE! OFFERED us pennies! Worst decision EVER! As of 5/29 We came to an agreement. Thank you

They quote you an hourly price and then inflate the cost at the end. The sales team assured me on…read morethe front end they would be available to assist me on moving day if any questions or concerns came up. On the day of moving the movers were quoting me a different price. I called my sales rep and initially the call when through but then ....the sales rep blocked me. I couldn't get a single response. There is no full disclosure, no transparency and complete deception of cost. This company is a law suit waiting to happen. Oh and by the way the work is sloppy. Insult to Injury.

It's on ok facility. What makes It bad, they will double…read moreyour rent 3 months later. They will tell you that your rent is promotional and subject To change without notice. Then they tell You just rent under a different name To avoid The increase. Smart. Penalizing loyal customers in favor of new ones.

I have nothing but great experiences to share about Extra Space.They have been my storage provider…read morefor years and I cannot conceive of using anyone else. The Management is responsive and always about to resolve any issues at hand with the utmost efficacy.

We left our van for a week. We are grateful for this place and the ease of everything. 10/10…read morerecommend

I am currently storing my 36 foot boat here, such a easy lot to get in and out of, Super happy with…read morethis place!

I've been a customer at this location for almost five years and have always paid on time. While I…read morewas traveling, my card was stolen and I didn't receive the payment alert until yesterday -- after the grace period had already passed. Even after explaining the situation, they refused to waive the late fee. It's disappointing that after years of on‑time payments and loyalty, there was no willingness to show any understanding or flexibility for a situation completely outside my control. Long‑term customers deserve better treatment.

The front counter is very helpful. and i really love the music everytime i go in they happen to be…read moreplaying phil collin's it's wonderful!