If I could give a million stars for customer service, I would do it here for Steve Myers, Sleep…read moreConsultant. We stopped in on a cold rainy day to buy a twin-size bed and box spring. Steve immediately greeted us and let us try out some beds. He asked good questions to determine what kind of mattress we were seeking and he listened and was thoughtful in suggesting a few to try. He got us some great discounts, too. We were able to get a twin foam mattress, a box spring and mattress protector for under $400. The mattress actually came in a box that fit in the front seat of our car. That was wild! The box spring fit in our SUV and Steve carried it out, helped twine/bungie, and then sent us on our way. We did decide the box spring is too tall so I'm communicating with Mattress Warehouse for an exchange, but so far that has been decent too. We will definitely buy our future mattresses from this place and hopefully directly from Steve.

Great store great customer service by Steve! Really good experience great bed too....read more

The owner is very polite, knowledgeable and helpful. There's a great selection of mattresses and…read moregood prices. I would definitely go back there if I need another mattress!

I basically lucked into this place, and I couldn't be more grateful. David went WAY about and…read morebeyond even my highest hopes. I live out of town -- my mother lives in a retirement community in Catonsville. I was visiting for a few days and realized that my mother needed a new mattress. I wanted to have it delivered while I was there so I could get her situated. I called and got David on the phone. He recommended a high quality mattress that was on sale for a good price. He arranged to have it delivered the next day. The delivery guys came when they said they would, took away the old mattress and put the new one in place. They even put the waterproof encasement and the mattress pad on the bed. My mother has a bad back and some mobility issues. The new mattress was super comfortable, but just a little bit thicker than her previous one. This made it more difficult for her to get into bed. I called David the next day to seek a solution. He suggested a lower profile foundation. He had one in stock. Because it was a safety issue, David moved heaven and earth to get the new foundation to my mother quickly. I had to leave before the foundation could be delivered (although it was just a day later). David and the manager of the Frederick store personally took the new foundation to my mother's home. When they were finished putting everything in place, David took the time to call me, told me that they had even made my mother's bed, and told me she was lovely. Honestly, I cannot imagine kinder, more effective service. Thank you!

Highly disappointed with the poor customer service. I just brought a house in the area. Looking to…read morefurnish my entire home with cash. I circled this store 6 times and not one employee greeted me or spoke to me. As I was walking out, a white American was walking in and I heard someone say "welcome, can I help you find anything today". Very laughable considering I did not receive the same treatment and I was payment ready. Heading to another store!!! DO NOT SHOP HERE, GO SOMEWHERE ELSE!!

Do not buy anything from this company the worst furniture! They say their price are the cheapest…read moreit is and the quality is horrible! I purchased 3 rooms of furniture, after 2 years the living room set started to peel dinning room chair became wobbly and DONT PURCHASE THAT GOOF PROOF PROTECTION PLAN! ITS A RIP OFF!

We just bought a mattress here and had the best salesperson ever! Tatyana was amazing, she helped…read moreus find the right mattress for us at the right price. She also helped us get a free adjustable base, which saved us so much money. Tatyana wasn't pushy about trying to upsell us on things we didn't want, and I truly felt that she wanted to help us make the right decision for us. Tatyana made the experience completely stress free!

Take a chance on Chance. That's right. Our salesmen's name was Chance and he is one of the…read morebiggest reasons why I give this place five stars. I bought a Hybrid Posturpedic Bed, Ease Adjustable frame and Posturpedic pillows. I have had them now for at least a week and I love them all. Chance was so knowledgeable and not pushy whatsoever. He was honest about which products he likes and which ones were over hyped. We went back and brought the mother-in-law to purchase a pillow. Chance wasn't there but there was another nice associate who was very helpful. This location is conveniently located right near the Sprouts and a Lazy-Boy.

Outstanding service! (This review is LONG overdue!)…read more Brian was kind, knowledgeable, helpful, entertaining & everything one would want in an honest salesman! He educated this first time mattress buyer on the mattress buying knowledge. He made sure I had ALL of the hypo-allergenic & allergy friendly accoutrements for my new bed. Brian also stayed with us for longer than he was supposed to as he was supposed to be attending a company commitment but was patient and dedicated to us! I can't thank Brian enough. We left feeling confident in our purchases & have been singing his high praises every time we talk about our beds. We've referred family & friends to visit him as well. KUDOS TO BRIAN!! That man deserves a raise! Whenever you're in this store, ask for him and you'll be in good hands!

I ordered a mattress and it was delivered but then 2-3 weeks in the mattress sank in the middle. I…read morecalled for a replacement and was told to take a picture of the mattress. Then I was told of their 120 day guarantee which sounded great until she said it's with an additional fee of 249.00!!!! This is insane. Any replacement or return mattress comes with an additional fee of $249.00. After only having my new mattress for a couple of weeks I now must pay 249.00 to get a replacement or a refund. Terrible service and obviously terrible selections of mattresses.

I've been here a few times, and honestly, it's not worth the effort. I consider myself pretty…read moreaccepting of worn/used/shabby chic furniture, but this stuff is really just garbage. The furniture being offered here is just lot after lot of refuse that hotels and office buildings were going to throw away - so Overstock Outlet is going to sell whatever they can, and drag the rest across the street to the dump. Any upholstered furniture has to be riddled with bodily fluids, and the rest *look* like they belong in a cheap hotel - not your home. There are real used furniture stores that sell good pieces (Owings Mills, Timonium, Glen Burnie), go support them.

Used hotel and overstock furniture for cheap. Most items are not perfect but serviceable; great for…read morea bargain hunter. Stock changes often. Delivery isn't a great deal but then again, neither is dragging furniture up rowhouse stairs... Update, 11/2/11: we went back recently, and found more "soft stuff" -- bedsheets, towels, etc (in packages) and at pretty good prices. I also got a great deal on a computer monitor. However, be warned that it takes FOREVER to check out.

Don't overlook this store too quickly just because it looks cheesy. There are a gazillion mattress…read moreand furniture stores on this strip so you can spend all day mattress shopping. I stopped at nearly every store and finally settled on That Furniture Place. It's in a tiny strip mall. They had a girl in a skimpy pink outfit standing on a mattress on the roof of an SUV waiving at traffic this afternoon. I know, I know...stay with me now. The owner of this shop used to work at one of the reputable furniture shops on the same street and he opened his own place. He knows where to buy quality mattresses without all the brand names that hike up the price. He has been doing well and recently expanded to the space next door so he can sell more furniture. The store is super simple- nothing fancy about it, no paint, no decorations, nothing. And I'll take that any day if that means I pay less for a great mattress. I paid for delivery with a private guy he recommended and they are okay but were running a little late when they brought my mattress over.

I really tried to give them the benefit of the doubt. But I think they are misrepresenting their…read moreproducts. There is no way this mattress is a name brand $2000+ mattress. It's falling apart after 18 months. It's been awful for the past year but unfortunately the only way you can get anything done under warranty is to transport the mattress yourself and I had no way to do it at the time and now the one year warranty is up. Either way, I got robbed. I spent 900+ on this and I'm already having to start shopping for something else. I noticed the slight indentation in the side of the when I first got it but it's just gotten worse over time. I would not recommend spending your money here. Get a real name brand mattress that has a 10+ year warranty for the money you're spending. EDIT: less than 2 years old and this mattress is completely breaking down. Do not buy from them. These are knock offs and of crappy quality. These guys are worse than fast falling car salesman.

I was on the hunt for furniture set to put in my theater room area. I bargain shopped around…read moreseveral places in the area to find something I liked without spending a crazy amount of money. Googled and found Mattress Mike which was near me and didn't know existed. Took a chance and decided to drop by in person to see what was available which was on a Saturday. I found a nice three piece set: couch, loveseat, and chair that was available. Decided to check another place and found the same set for slightly cheaper. Came back to talk with Alberto (who was super nice and worked with me patiently) on comparing prices. He was able to match for the cheaper price if I was able to buy that set that day or next day and get delivery by Monday. I went ahead and got it. Fast forward to Monday. I got a call from Alberto saying their delivery guys could only find two of the three pieces for my order to deliver. I could get a black/white set (in picture below) or try another set that was similar at no additional charge since their was an error on the factory end. He sent a text with the picture of the available option which I also really liked and I decided to go with it. They delivered it by 4pm on Monday. Delivery guys were super fast and polite. I would highly recommend using them again even with the slight hiccup they handle extremely well. Picture 1: set in the store they had to showcase. I originally ordered that set but in all black Picture 2: set that was available last minute that's was delivered. I love it!

Best place to get a mattress for your college student! They are so helpful and kind---esp. great…read moreduring the stress of moving in a college student. They offer delivery to where the mattress will be used (even on the 3RD FLOOR! --- or they also they will help you put the mattress in/on your car.) Highly recommend! Their mattresses are comfortable----and they sell furniture as well. (The outside of the building might look off, but high-quality product inside!)