My car started misfiring when I got into town and I was referred to USA Auto. Joe took great care of me providing a deeper diagnostic and options on how to move forward. I really appreciate how he explained the process. They even offered me a loaner vehicle. A honest mechanic is invaluable! USA Auto provided great customer service at a great price. My only regret is that I'm not local. I'd definitely bring my car back to this shop. read more

USA Auto is a GREAT group of folks. They have taken excellent care of my vehicles for years! Thanks Rance / Keith and the USA crew!!

I visited for a NC State inspection making a reservation the day before. I was taken on time. The receptionist and mechanic, Mike Martinez, were both courteous. The waiting area was clean and comfortable with a children section. I was impressed that the TV had helpful information on car care, not unlike health care information at a doctor's office waiting room. Lots of parking spaces available on the lot, too. I will be back for general car service. read more

Very untrustworthy, bill is full of unexpected charges. The diagnostic charge does NOT get incorporated into labor fees like many other mechanics will do, it stays IN FULL on your bill regardless of if you use them to fix it or not. There is a "inviro/supply" charge that is just added on without any explanation of what they actually did to deserve that $60, and when I called I was informed it was an addition "from corporate" and is a percentage of your other fees added on top. There is a HEAVY markup on parts as well, parts from my car manufacturer were 50% the cost on my bill. Upon questioning the cost difference, I was told "well thats the cost from our wholesaler after a markup" so either their wholesaler is fleecing them or their markup is absurd. I do not recommend business with them under any circumstances. read more

Waste of time! Dropped my car off to for repair at 8:00am and didn't hear anything from them until I CALLED at 3pm to find out what time my car would be ready, they then informed me they had ordered the wrong part and the the part they needed would cost and extra 400 dollars! I said no thank you! Bad service as they could have told me that information hours ago! read more

This used to be my go to place, but today was my LAST time coming here. I had an 8:00 AM appointment and I specifically wrote on the key drop off that I think my tire belt broke and to please check as my car was shaking. They charged me for a whole steering and suspension test only to diagnose me with a tire belt was broken. I asked why didn't they just check my tire first, he said "that is the technician's discretion. So I was charged $79 to tell me I had a bad tire! And the tire was obviously bad, you don't have to be a mechanic to figure it off. What a rip off. I think it's because I'm a woman. But, that's only one of the things that happened wrong at this visit today. They didn't even call me until 2:30 from my 8am appt to tell me and said I needed an oil change. I said go ahead and change the oil. I get there an hour later and no oil change. He said it'll be about an hour before we can get to it. Then he couldn't find my keys. Then he said he gave me my WakeMed employee discount and only wrote it down in the invoice but didn't give it to me. He ended up refunding that part. Wakemed employees BEWARE!!! They will up charge you on every first, then give the discount IF you pursue it. I've included pics of my tire and the invoice to show I'm not exaggerating about the tire. read more

USA Automotive - Look at the misshapen tire - Auto Repair Near Me - Raleigh, North Carolina

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I was looking for a reputable auto service center and happened to see great reviews on the Avington Place Community site. I went there yesterday, 2/9/18, and I must say I agree with the rating they've gotten. The gentleman, Aaron, who took care of me was very pleasant and professional. He made me feel as though he cared about me as a customer. Needless to say, I've found an honest and caring service center. read more

USA Automotive has, for many years and several cars, been my choice for excellent service. They are always courteous, attentive, answer with all my questions, and contact me before work is done - no surprises. Try them out - you will not be disappointed. read more

Very friendly staff that is knowledgeable and helpful. Stopped in for an oil change and they found a small nail in the tire, showed it to me before fixing it and also showed me why they think there's a small leak in the oil pan gasket. I appreciate that they took the time to walk me out to the car on the lift and point on this these things - builds my confidence that they are not adding misc. charges. The waiting room is sufficient, and they have wifi (password protected, so just ask for the key), which is nice. They prefer to work on a schedule so just call in to schedule whatever you need but can work walk-ins into the schedule. They mail out coupons and will try to find any extra around to help you out with the bill, which is also nice. I will be taking our cars back here. read more

Aka USA Automotive? The address is the same and the photo is too. If the owner is Keith Ivey, this is is the place. Guidelines state: "address the core of the normal customer experience." Please excuse my transgression as few tag me with "normal" A normal review would tell you about their transaction, perhaps the benefits of USA Automotive or regal you with the value of the repair, it's normally about the transaction or the experience... often they don't touch the core of the experience. What is important to me is working with someone I trust. They can't always get me right in for an oil change (I am not good with time management or scheduling) but they are good to their word and that means everything to me. They can discuss automotive repair so I understand. When I don't, I am comfortable asking for clarification. read more

I have been using them for over 3 years. They do professional service, their waiting room is clean and they are very friendly. I have been very pleased with the work. read more

We wanted to take the time to give major kudos to USA Automotive ... After purchasing a 1986 Mercedes recently ... The car did just not run right... We were recommended to try USA. We could not be happier with the service, the work and the family friendly attitude you received before, during and after. The price was very reasonable and we received lots of knowledge about the car. They were fair and honest and vey friendly. We could not say enough about them and even the follow up phone call we got a few days after by the general manager. Class act!!!! read more

Raleigh NC (not sure why is shows me in Southern CA). These guys know AC problem diagnosis and repair! I had taken my Buick LaCrosse to the dealer 2x to have the AC fixed, and they told me there wasn't anything wrong with it (since it blew somewhat cool air). But it was miserable driving around on a hot day! We drove from IN to NC in 90-100 degree weather and were miserable. So I googled it and found USA Automotive. They took the time to accurately diagnose the problem, gave me a very accurate estimate, saying it wouldn't be an inexpensive fix, so I'd have to weigh if it was something I wanted to do ($1800) I've had it back for a couple weeks during hot weather and am so impressed! They were so professional, knowledgeable, and fair. Their AC guy(s) really know what he is doing when it comes to AC problems. Friendly, helpful front desk folks, and a clean place to wait. Highly recommend them if your car isn't cooling properly. Trawick Rd in Raleigh near I440 Bern Ave intersection. read more

I had a bad ball joint in my front tire. I had it towed to ABC because it was close. Throughout the process, the staff at ABC were great. They kept me informed of costs and what they had found. I also had them inspect the van because I knew that I had some engine lights on. Again they walked me through the procedure and kept me informed and found the problem which involved some leaking gaskets and an O2 sensor. I highly Reccomend this company for any automotive issue. read more

I can not say enough good things about this business. They are the only place that my wife and I have our cars serviced. It is a rarity to find a place where you feel like you can trust what the mechanic is telling you is the truth. I have no reservations in that regard with these guys. There have been a couple of occasions when I have walked in thinking I had a serious engine problem and they have sent me off with a minor fix that took care of the problem and did not break the bank. They also hire only ASE certified mechanics, if I am getting my car fixed I want it done right the first time, they always seem to deliver on this. They also offer a 3 year 36,000 mile warranty on there work...where else are you going to find that? read more

Saturday, June 30, 2018. Mini van was loaded and ready for our trip to the beach. After running out to get gas, I pulled in my driveway and oil was pouring out of the engine. I called Keith at USA Auto, he took care of everything. When I get back into town next Sunday, my minivan will be fixed and ready for pickup. In the meantime, I am writing this recommendation while at the beach with my family. Thank you Keith and the USA Automotive Team. You have my business for life! read more

Great shop.Their prices are reasonable. They are competent, honest, timely and did a great job of communicating what was happening throughout the process. I've used them a couple of times and I'll continue to use them again and again because I really feel like I can trust them. They will let you know when something can wait and when it's important to take action. read more

Best experience I have had in Raleigh area. From moment I called to the moment I drove away, I was treated like a valued customer with updates throughout the day. Aaron and the rest of the team know what they are talking about!! read more