What should have been a fun day playing tourist in our own city turned into a perfect example of…read morewhy visitors leave Miami frustrated. We showed up at 9:10 AM, exactly as instructed, only to be told our booking had been moved to 11:30 AM without any notice whatsoever. No email. No call. Nothing. Just "oh yeah, it was changed." From there, it was 30 minutes of standing around, being sent back and forth between employees who clearly had no idea what was going on. Eventually, we were told we'd receive a refund and a free boat tour as compensation for the inconvenience. Sounds reasonable, right? Except when they went to process it, they tried to charge the boat tour tickets against the refund credit -- essentially undoing the compensation they just promised. If we hadn't been paying attention, we would have been charged anyway. Luckily, we caught it, demanded clarity, and only then did they issue a full refund and actually give us the boat tour tickets for free like they said they would in the first place. The boat tour itself (celebrity homes) was fine -- nothing special -- but that's not the point. We're locals who intentionally tried to spend the day as tourists, and this experience made it painfully clear how miserable this must be for out-of-towners who don't know better. Disorganized, misleading, and careless with customers' time and money. Miami deserves better than operations like this -- and tourists definitely do.

This is by far the best way to tour Miami! We did another…read moretour, but wasn't pleased so we booked this one for another day. We thoroughly enjoyed this one, especially with Will, the narrator of the tour. He gave grear info, made some really good stops and took us to a bakery where we enjoyed some really good Cuban coffee and got some treats that were actually priced reasonably. He also took us to take some pictures of the skyline, which was beautiful. Will was exceptionally funny, friendly and knowledgeable the entire ride. He really made the tour worth it. The bus is air conditioned, which was huge for us because we had already been on that other scorching bus the day before with no guided tour. My husband loves the information with the tour because he loves to learn about the history. I would recommend this tour to everyone!!!

We took the two hour bus tour. Gave a great and positive overview and feel for Miami, especially…read morethe design district and Wynwood areas. He gave a lot of context on Miami Beach as we drove through there as well that we didn't realize despite staying there. We stopped at a great Cuban sandwich shop (wish I was hungrier when we stopped to try more). Wonderful customer service, they went above and beyond. I made a mistake on a last minute reservation. They went waaay out of their way to accommodate us so we could take a tour, despite the mistake being 100% mine.

This is a most do if you are in Miami, great staff. They are knowledgeable, polite and…read moreaccommodating.

Fun way to see the area! Our captain, Peter and tour guide(forgot her name) made the excursion…read moreenjoyable! Definitely recommend to anyone

Duck tours is a really cool place where you can jump on a moving vehicle and take a short…read moresightseeing trip that ends up in the water without you ever leaving the "ship". Pro Tip: I suggest going to Groupon and getting the Groupon either the city pass or the stand alone tour to save some money. Parking is nearby no cost.

Booked this tour a few weeks ago for a Saturday 2:30 tour. We had the bus to ourselves. Seats were…read morevery comfy. Bus was very nice and clean. Charles was great. We were lucky the weather worked out for us and got to open the sunroof.

Cool bus tour of Miami. Great tour concept with glass roof that fully slides open to give great…read moretour experience.

Do not buy from here! The owner is a reckless driver who is constantly taking stop signs, driving…read morepeople off the road and driving aggressively. The tours are a not worth it. All they want is your money and the owner is a narcissistic short rude guy who steals your money.

Be careful booking any tours online. Even if they say they do a free hotel pickup, they won't and…read moreregardless of which online handle platform you use, it all directs you to the 305 Lincoln road. A store where twice now they have failed to be open on time. We had a 9 AM tour booked, and it got pushed to 1 PM As we were constantly being told that a next shuttle is coming every 15 minutes. Another tour had us waiting at 6:30 AM for 30 mins In the heat when the manager John said he would be at the store by 6:15. It created chaos when they did open as people were worried about getting their tour (already purchased) on time. The lack of organization, communication, and follow through was more than disappointing to say the least, while the staff treated us like nuisances, addressing no accountability of their own. Maury was the only professional and kind person/staff offering good customer service with the limited resources she had.

So amazing - great itinerary, level of detail and time at each stop. Much better than figuring out…read moreon our own or a big bus

We absolutely loved our tour! The 90 min. flew by! We picked the Million Dollar homes tour and we…read morelearned so many fun interesting things about the expensive homes in Miami! We had a comfortable convered seat during the tour. Our bilingual tour guide was amazing and I would highly recommend this company!

If you want to get around Miami and save money on ride shares and taxis this is the way to go…read more With that being said only book this if you have most of the day to devote to the experience. Traffic in Miami can be busy and something a few miles away could take 20 minutes to travel to so choose your stops wisely. We started the trip at the bayside shopping area. The salesman explained each stop so we had a plan before getting on the bus. The buses were packed and we had to sit downstairs with no air conditioning to go to the first stop. Luckily it only took about 10 minutes. We got off by the beach and enjoyed walking along the boardwalk then spending a half hour on the beach before finishing our walk to the second stop. They say the buses come every 30 minutes and we always seemed to wait 15 or 20 minutes before the bus came. Stops were easy to find with little red signs. We then took the bus to little Havana and enjoyed lunch there. It was fun to drive by the other locations but with the timing we did not have enough time to get off and explore to be in the right area around lunch. They give you headsets that let you listen to facts and information about Miami. Overall the experience is what you make it.

August 12,2026. Miami bus tour…read more Vis broke down I. The side of the road on a hot summer day. Replacement did not come in a timely manner. To avoid heatstroke I took ride share back to my hotel. Still waiting for a refund. Help.

Really enjoyed the Little Havana food tour with Kayan. He was friendly, knowledgeable and gave a…read moregreat mix of food, history and local context, which made the tour feel much more interesting than just going from stop to stop. The food was great and it was a fun way to explore an area of Miami we probably wouldn't have appreciated as much on our own. Would definitely recommend.

I visited Miami on a solo trip. The Little Havana Tour takes you through 9 stops in 2 hours which…read moreinclude authentic food and Cuban coffee, what a treat! It was a group of 10- 12 of us. Its all culturally narrated with stops that include cigar factory, Domino Park, Callejon Del Gallo, Ice Cream, Cuban Memorial, classic cars, and the theatre. NOTE: As self-professed coffee snob (Jamaican Blue Mountain, Kona Hawaiian, ect) this was added to my list! Less is best when it comes to Cuban coffee. Very rich and powerful little cup. The locals warned us to sip slow, woke me right up and offered good advice on adding sweetened condensed milk. Cost 5/5 $69.99 As a self-proclaimed high low girl, this tour was right up my alley. A good cultural tour which included food, drinks, historical facts, and opportunities to socialize. I also purchased food from the bakery, cigars, Cuban coffee, drinks, and souvenirs. I had plenty of leftovers and was full when it ended. This tour is included on the "Top 10 Food Tours in the U.S." for a reason, worth the cost. Location was central and rich with cultural from the elders in Domino Park playing dominions to the colorful roosters nearby. Great experience, I learned a lot. Apparently Gloria Estefan and her husband owns half the city, Love that for them.

Bus was extremely uncomfortable, many seats broken so we had the people in front of us virtually…read moresitting in our laps! The aircon was not working and there was no WiFi as advertised. Drop off at hotel was not at the hotel but almost 2 blocks away and instruction was to go left when we actually had to go right. Being strangers we could easily have got lost. Finally, it was asserted that we had only booked one way, but voucher I had clearly stated we had booked the return trip. However as I was threatened with cancellation I paid the additional $20.

I enjoyed Key West. I recommend that you take a bus from Miami to Key West because we can enjoy…read moreEverglade and the overseas highway. Everglade was huge. It took one hour to get out of Everglade. We could not see any Alligators or animals. It was still okay. The tour guide told me about one of UNESCO: 's World Heritage sites. Overseas:s highway was amazing. The highway should be one of the seven wonders in the United States. It was raining. But it was still okay. We had around 5 hours in Key West. You may use a trolley. But U used a bike. There are a couple of rental bike shops on the island. I could visit Truman's Little White House, Hemingway's residence, Fort Zachary Taylor, and Southernmost Point. The trip to Miami was comfortable, I could sleep. I could use a bathroom inside the bus. Overall, this was a reasonable trip. I loved Key West!

We book one day trip to key west. The bus supposed to pick us up at 7am but the bus wasn't on time…read more The bus was late about 20 minutes and I called the number on my receipt the guy just hang up the phone before I finish. Very unprofessional!

Be very careful with the so-called "raffles" on this boat tour. It's a complete scam designed to…read morefunnel people into a high-pressure sales pitch at Newport Beachside Hotel. A man named Jose (last 4 digits of his number: 2915) approached us on the boat claiming two people had won a raffle. We weren't the winners at first, but then he pulled us aside and said we actually won, only they "couldn't pronounce our names properly." Later, I found out they do this same trick with multiple people--it's all a setup. Jose told us the prize was a free 7-day, 8-night trip and that we only had to attend a short 90-minute presentation. The next day at the hotel, everything changed. The "free trip" suddenly had hidden fees, deposits, and conditions. The presentation dragged on for over 150 minutes, not 90, and the staff there treated us rudely when we refused their membership. This isn't a raffle. It's a bait-and-switch scheme to lure tourists. The boat staff know exactly what they are doing and are complicit in pushing people toward this scam. Don't fall for it--you will waste your vacation time, your energy, and be left feeling lied to.