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    USA Motortoys

    4.3 (3 reviews)

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    2 years ago

    Great service and knowledgeable staff. Jeff is amazing Allen always provides me with the information I need.

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    7 years ago

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    Big Pine Sports - Avalanche safety awareness seminar

    Big Pine Sports

    (10 reviews)

    $$

    We had our T Rex serviced for this coming summer. They went totally above the call of duty with…read morehelping us in sooo many ways. Thank you, Sam, Bret and Kendra.

    Nestled in the heart of Fairview, Utah, Big Pine Sports is not just your average off-road outfitter…read more- it's a testament to exceptional service and hands-on ownership. From the moment I pulled up for my appointment at the service department, I was greeted with a warm welcome that set the tone for my entire experience. The fact that the owner, Jarod, is still deeply involved in every aspect of the business speaks volumes about their dedication to quality and customer satisfaction. Walking into their showroom, I was immediately struck by the cleanliness and organization, a refreshing sight in the world of off-road side by side businesses. The staff, knowledgeable and approachable, made sure I felt attended to during my visit, checking in regularly to ensure everything was running smoothly. What's truly remarkable is how each member of the team is willing to pitch in wherever needed, creating a seamless and efficient environment. During my service appointment, I was personally escorted to the service department and introduced to the service manager, a gesture that underscored their commitment to personalized attention. Throughout the process, they kept me informed every step of the way, ensuring I never felt in the dark about the status of my rig. Overall, my experience at Big Pine Sports was nothing short of exceptional, and I'll definitely be returning for all my off-road needs. Disclaimer, I live in Salt Lake County and drive all the way to them because of their service, prices and knowledgeable and friendly staff. Trust me is it well worth the drive.

    Rocky Mountain ATV/MC

    Rocky Mountain ATV/MC

    (339 reviews)

    $$

    I purchased three tires from Rocky Mountain ATV, two in one size and one in another. One of the…read moretires they shipped was the wrong size. Mistakes happen, and I had no problem with that. My problem was how Rocky Mountain ATV handled their mistake. They would not immediately process the return because they first wanted to verify with their shipper that the wrong tire had actually been sent. They also refused to ship the correct tire until I returned the incorrect one. I explained that we were leaving town soon and that getting the replacement was time sensitive, but that made no difference. If I had ordered the wrong tire, I could understand being required to complete the return before a replacement was shipped. But Rocky Mountain ATV shipped the wrong product. In that situation, I would expect the company to take responsibility for the error, immediately send the correct tire, and deal with the return of the incorrect tire separately. The shipping mistake would not have affected my opinion of the company. The way they handled it did. Good customer service is often defined by how a company responds when something goes wrong, and in this case Rocky Mountain ATV made their mistake my inconvenience.

    I wish I had seen the Yelp reviews before I had tried to order $1000 worth of riding gear…read more It got resolved, but they took the money from my credit card and then told me they can't accept my credit. I sat in chat to resolve it with no luck. They told me I had to call after confirming a bunch of information. So, I sat on hold to resolve it. The person I did work with when I got through was kind and polite. But it took 22 minutes after 20 minutes in chat. Well, that's some serious BS. You don't get to take the money first and then make me jump through hoops to get the product. You *can* take my card because you did. You had to refund it. Then I had to buy with Paypal. Absurd. It makes zero sense. If you are worried about fraud, maybe don't run my card in the first place. Buyer beware. I have never met an online retailer who made it this hard to give $1000 of my hard-earned American dollar until yesterday. I spent an hour of my day dealing with this. That a lot of time for something that shouldn't of happened in the first place. I'd like to send them a bill for my time.

    USA Motortoys - motorcycledealers - Updated September 2026

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