Hired The Fireplace Guys to inspect two gas fireplaces at their price of $300 each. What was…read moreincluded was unclear, but Derek gave pushback when I asked for clarification. It was a red flag. Jason showed up over a month ago, and the glass in one shattered during the process. I've been calling in an effort to get a repair, and Derek answered a few weeks ago and was beyond rude. They have not answered calls since. It's been a while since I've encountered such an unpleasant and unprofessional business. I don't recommend The Fireplace Guys.

I never received an email and I've been waiting!!!! Regardless, you can't return any of my numerous…read morephone calls?????????? How about referring me to someone who could help?????

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Never used them before. I now have had a gas insert fireplace for many years now. Our fireplace…read morewas cleaned when the gas insert was installed by Sunline, who are no longer in business. They used to be on route one and were wonderful to deal with.

Tom was prompt and professional. The visit was short since the gas fireplace and chimney was clean…read moreand in good condition.

Joe came by today to clean out our wood stove We also had a leak and he promptly fixed it. even…read moretexted me pictures of the process. I highly recommend this company for any wood stove or gas stove needs!

My husband and I live in NH and we have purchased two Mendota gas fireplaces from Chelmsford…read moreFireplace Center. The sales department was very helpful however the service department is unable to service NH fireplaces. The service department is not able to answer calls so you do have to wait for a return call. I had called and had to wait days only to hear that they never got my message. I did call the owner, Corey, who called me back and heard my concerns around the service department communication. I will say that every person that CFC has been sent to my house was courteous and knowledgeable however getting in touch with them to schedule a visit was more effort than expected.

Terrible customer service. I called to ask about a fireplace for our porch. I was given a number to…read morecontact their estimator/installer - made the call and was told to text. Sent the text and never got a response. Waited three days, followed up and was told "on the way now". No showed. Waited two weeks and called the shop again, only to be placed on hold, and then told to call a different estimator/installer. They won't even schedule for you. Sales office showed zero desire to even attempt to make a sale. What's worse, the person on the phone didn't care that I had been ghosted by the very person they asked me contact to schedule. If you are looking for a business that actually wants to provide the service you need, this is not the place.

Warm & Professional…read more Excellent experience from beginning to end with John and Alex. They are very easy to work with and very knowledgeable. They diagnose problems quickly. I learned a lot about the fireplace and would highly recommend them. I also run a fireplace showroom in Haverhill and they have been satisfying my customers for many years. Keep up the great work gentlemen. Much appreciation for the both of you KAT

When my 20 year old Mendota gas fireplace insert failed, the company that had sold it to me told…read moreme that parts were no longer available and I needed a $7,000 replacement. I then found John through recommendations, and told him the symptoms. He had someone here one week later who knew exactly what the problem was and had the replacement parts with him. Alex knew exactly what the problem was and fixed it within one hour, cleaned up the mess from 20 years use and it works like new. The cost was around seven hundred as opposed to the seven thousand that a new one would've cost. A wonderful operation and I am thrilled with the result.

This review is two months overdue, and I apologize for not doing it sooner. My wife and I purchased…read moreSilestone countertops from The Granite Place in Wilmington, Massachusetts. Eduarda was our salesperson. She was patient and attentive to our needs and a great help in selecting the suitable stone for our new counters. However, the customer service continued after the sale; everyone we spoke to or dealt with until the job was complete was outstanding. But we want to give a special thanks to Robeson Aquino and Guilherme Silva for their fantastic installation of our counters. They were a pleasure to work with, never rushed, and took all necessary steps to ensure they completed the job to the highest standards. Thank you, Duarte and Kaeren.

The people there are so kind and my life was so much more better when I came there I really do…read morerecommend they make your entire house look spectacular

I booked my appointment online and I was given an estimate of $168 for chimney cleaning and…read moreinspection but when the technician came to the house looked at the job he said that the $168 price was just to vacuum the fireplace box. (See quote below..pretty clear) He said it would be $349 to actually clean the chimney. He called it a full cleaning. This company uses deceptive estimates and pricing! Bait and switch! Multiple websites names... Do not hire them!

What a ripoff. BASIC…read morecleaning was $399 per flu. Now, prior to me saying yes to this insane price, I did assume it would be an appropriate cleaning (top to bottom, camera, HEPA filters, etc.). Instead I got a 25 minute sweep with a power drill brush and a shop vac. That's it. I was too busy to complain and was absolutely shocked at the robbery here. GO ELSEWHERE!

Paul cleaned and walked me through using the three 90-year old chimneys in my newly-purchased old…read morehome. He is also a firefighter and knows a lot about fire safety. One of the chimneys he determined to be somewhat unsafe for a traditional fire (built by a previous owner, no draft), and so he suggested alternate uses -- such as for a pellet stove. We're going to have him help us with that install as well. I highly recommend him. Prices were fair and he is honest. Will be happily continuing to work with him moving forward!

Paul not only cleaned both chimneys, he also explained how to safely operate fireplace (I've never…read moreused it before). Highly recommended!

Lost gas hit air furnace last Sunday afternoon. Called this company and a human being answered. I…read morewas told he would contact on call tech who would get back to me. Heard from tech and he was at house within the hour. Diagnosed problem and advised the part wouldn't be available on Sunday. The part was difficult to chase down as it had to be ordered. The tech kept us in the loop daily and the part arrived for early Wednesday morning replacement. This company was professional,reasonably priced and maintained contact. I highly recommend them.

This company is the BEST! By far. Thank you very much to Ryan Lapinski and his group- and the…read moreentire company. We had our hot water tank go and a basement covered with water--- on a Saturday night.....We were pumping water and frantically calling companies. A couple of places answered our call but told us that the unit would need to be ordered and install would be 3-5 days. We were told that "no one has that tank in stock". Then we found New England Gas Systems and Ryan. We texted pictures of the tank and #'s to Ryan and within minutes he confirmed that they had the tank we needed- in stock....Ryan and his team arrived AT 8 AM SUNDAY MORNING to remove the old unit and replace the tank. The floor was literally still wet and they saved the day. Thank you very much Ryan & New England Gas Systems!!! -Kevin

Just had my chimney cleaned and inspected. I am so impressed with this company's service and…read moreprofessionalism. I have used several companies in the past who always try to upsell me on unnecessary repairs. The homeowner is at a disadvantage, not knowing how to sort out these recommendations. Northeast Chimney is thorough and honest, giving peace of mind. Very pleasant folks.

Good people nice family own business. They know what they do when they know what they're talking…read moreabout. They were prompt efficient, and would recommend.