Everything nice. Except limited help for an international student trying to set up utility. Mostly…read moreLAPDW's fault. Wish I could be connected with other international tenants who went through the same process. Been 2 weeks without electricity and gas. Feel like prehistoric time. Landlords tried to help but not much experience. Hope to be connected with International student tenants who did this in the past. Anxious to live in a house with no electricity. Tripped over something yesterday and injured knees.

It doesn't get any better than this in terms of property managers. Gil and Maria are extremely…read moreresponsive and professional. They carry themselves with such a warm demeanor that you can't help enjoy interacting with them. We've lived in the apartment unit for four (4) years and we wouldn't be moving if it wasn't because of work. We were tenants as students because of the close proximity and tenants as working professionals as it is close to the metro. The other tenants in the apartment complex are very quiet so if you're looking for a more mature living situation without "partying" noise, I would highly recommend this apartment.

The best Lofts in Los Angeles. Very nice building. Location is great. I would recommend Bartlett…read moreLofts to all My friends.

This is the best place ever!!! I lived here for a year and wish I could return... Yesterday…read more For people who say there are roaches. Eww. You're gross. Your claims are false and if true, your fault only. The building is awesome - the units are gorgeous. The roof is breath taking. I rented here and all my friends wanted to be at my place all the time. Ok, there's no pool but go swim next door at one of the SB towers. People in the building keep to themselves and tend to make wack noise complaints from time to time but generally are kind and keep the building quite clean, safe etc. If you want to be downtown this is the place to be. F the SB lofts. Go to Silo everyday. Give Byron six raises. Drink some terra Mia coffee to make Starbucks mad. Your literally at the epicenter of all things good ... 7th street and Spring!?!? C'mon... These other reviewers are weak. Live here or save me a space. Shout out to the ambassador.

O stars, would be a cool place if it wasn't for the noise. You will hear every sound from your…read moreneighbor, some tenants are just disrespectful and make so much noise even after 2,3 AM. Sometimes I even get woken up by it, and this on a weekday. Too bad it's a lease so you have to wait to move. Just plain garbage and nothing gets done about it, stay away from this place.

One of the worst apartments in downtown. Getting any type of service done is like pulling teeth. We…read morehad informed several times during the week of our move in of specific problems like fire alarm issues and other maintenance issues and we where basically wrote off and made out to be liars like what we where experiencing wasn't happening. In our time living there we got to know other tenants very well and the consensus of opinion about management was the same across the board. Absolutely awful. Any noise complaints like dance parties/ classes directly above your unit is handled with a response close to " they are upstairs neighbors and noise will be heard, but we will talk to them and that is about all [they] can do". The results from that are absolutely nothing until they move which was our case. When trash shoots are clogged I was met with this response on several occasions " take a stick and poke it down". Packages are left by the front desk on the floor in a huge pile which are susceptible to being stolen. On many occasions important documents and packages were not received in any timely matter because of that fact. The front desk security there is an absolute joke! The front door which is supposed to have a buzzer does not work and there are many altercations with homeless people and people who are not supposed to be on the premises entering the building. On top of that the security at the front desk does absolutely nothing besides sit on their butt and watch sports on their phone or play video games on their phone. I find half the time they are outside the building having conversations with random people instead of actually doing their job. They also have a Checkin list that guests are supposed to sign into that in my entire stay there has never been filled out. In a case of emergency you won't have any information to go off of to refer to the police because of that. If I could give this apartment building a zero I would but because that is not a possibility I give it a one star.

I've lived here for 6+years. Our manager of 15 years retired. She did the job of two +ppl, as…read moreowners didn't support her but she ran a great place while here. Since then we've had 5 Management companies, they're all useless & this place has turned into a shit hole. In 2+yrs! The owners do NOT care at all, thus why we are on our 5th manager. Sept 2025 a fire on the 11 floor each floor got water damage down to the sixth fl. Still not fixed it April 2026! All floors are dirty except the 3rd level, management has ONE lady trying her best to clean, it's too much for one person, she had help before he is now gone & they didn't replace him. When everyone complains is when they bring outside help to clean up. Washer & dryer never working or takes your money, no hot water on some of the machine, yet you are charged extra for hot water. Not kidding. All I can say is there are better places to live, don't move here. Homeless get in all the time, pulling fire alarms, roaming the floors. Never had an issue with cockroaches, they let a lot of low income into the building & it's over run now with roaches. You see rats in the parking lot. This building is the worst, you complain to the manager now & past, the manager tells you no one else is complaining. Yet a lot of us have lived here a long time & we speak to each other, getting the same feed back, "oh they told me no one is complaining" Some bat shit crazy way to handle your tenants by gaslighting them. Don't count on getting anything fixed fast around here, they got a guy at the top who is blocking it all, he has too much power. Wonder if his wife knows he is seeing women on property? Oh yeah & one of the food places downstairs put me into the hospital for a week due to a rat being cooked in there taco meat. Don't eat any taco's facing Broadway. Yes I reported it to Health Dept. Security is questionable, not all the guys, the black guys are gone, who were amazing at their jobs and nothing but Spanish ppl on property now, it's hard to call them in the middle of the night if there is an issue & can't communicate with them. Some of the Spanish security is great, on top of the bums. For years one guy wouldn't give me a key to the handicap lift. He actual said to me we can't have ppl playing on them, I'm 60+yrs old. Meanwhile he uses it to bring in all this supplies for his home of 5 ppl. I'm on a waiting list for two knee replacements. The list goes on and on believe the ppl who have posted about this place! Don't move here, save yourself the headache. Beware of Rats of all kinds here.

The building itself is wonderful, beautiful apartments. My brother lived there for a year and I…read morecame to visit monthly with my son. The security guards and cleaning staff were all so kind and friendly. Management was a disappointment. My brother lived next door to a guy who played music all day long with a subwoofer / base that made the apartment vibrate. Management was no help and I witnessed them try to make my brother feel like he was the issue as he was the only one complaining. We watched the guy pick fights with crazy, yelling homeless men on the street from the apartment window the final time I visited. What a disappointment it ended up being! My brother survived a year Nextdoor to the most unhinged man I have ever met and had absolutely no support from the building management team. Word of advice to management - don't tell your tenants to "call the police" to deal with a crazy neighbor - how about you show up to your office on time and be a decent human being with some humanity and respect for tenants who are working two jobs to afford your apartment complex. I'd say thanks, but I wouldn't mean it.

Trojan Plaza was the first place I stayed after coming to the US, so I had a lot of worries and…read morehesitations in the beginning. However, the place turned out to be extremely nice, clean and well-maintained with wonderful personnel. The on-site manager, Chris is very responsible, professional, and friendly. Whenever I had some random question or an issue, I just texted him and got a reply in a couple of minutes and most of the problems would be solved in a day. Also, as it was my first time in the US, I did not know that place would be unfurnished. Chris seeing my surprised face calmed me down and provided most of the furniture I need for free. I really liked my experience in my first year, so decided to stay for the 2nd year too. So, I summarize the pros and cons of staying at Trojan Plaza: Pros: 1. Very affordable price for a studio in a USC neighborhood. 2. Safe and convenient location: within DPS zone, 10 min walk to USC campus, 5-10 min walk to groceries like Ralphs, Target, Trader Joe's, 10 min drive to DTLA. 3. Extremely friendly, professional, and nice personnel. 4. Pool, basketball court, patio area. Cons: - The room gets hot in the summer and very cold in the winter despite the okayish outside temperatures. - Occasionally, there are loud parties as the place is the USC neighborhood where most of the students stay.

I have been living here for 5 years and it is great. The street is beautiful. This price for this…read morelocation is ideal! Managers are always quick in response to my requests and questions. Chris, our on-site manager, is really nice and understanding. I definitely recommend.

What can I say about the place that I lived for over three years? What an amazing experience…read more Pros - STAFF! Hands down, so amazing - Units are S P A C I O U S - Neighbors actually are kind + talk to you - Communal area pool + ranges are amazing - Staff, did I mention that already? - Walking distance to amazing food + drinks - Well maintained building Cons - Parking for guests (street parking - plenty, so not bad) The parking is not a deal-breaker for your guests. If you have two spaces and don't have two cars, you can always get them into your other space to avoid street parking. With meters and lots all over the area, what else would expect from the city life? It's safe here and frequently monitored by SouthPark officers as well. What I'll sorely miss about this place were the relationships that I built. I knew the entire staff and would wave, talk, and truly lean in with them all. Whether it was before/after work, going out for the night, or chatting, they were more than friendly. They became my community of friends. They felt like family. If you want a place that does not feel pretentious, has a community of others that say "hi" to you, and is close to the core of DTLA, come live here. It will be hard to find a staff that manages the building and secures it, then you will find it at ELLEVEN. Highly recommended, and I'll miss the southern hospitality that I received even in the heart of LA.

I guess my friend lives here she just moved here. The…read moreexperiences is OK it's in the area where they've done a lot of new construction so the parking is very limited.There's actually still a lot of construction happening and the nice thing about it is that Starbucks is near and a few shopping places it's also close to grand close to Olympic close to other luxury apartments you can say that but this complex is super new

Had an amazing time and the food was amazing also. We actually closed the restaurant.read more

I was a little skeptical about living here at first, but I was able to find the listing on the USC…read moreOff-Campus Marketplace (https://usc.offcampus-universe.com/). Connecting with roommates made a huge difference--I was really happy with the people I lived with, and we had a great experience. Since I don't have a car, the location also helped a lot with getting to campus.

One of my family member studying at USC have been renting a master bedroom with Shrine Collection…read moreCHEZ RONEE for two years already since 2023. This year, 2025 will be her third year staying in Chez Ronee. We have had great experience so far with the staff at Shrine as they are pretty responsive when it comes to having questions or putting in any maintenance request. One thing I wish is an upgrade to the refrigerator. The fridge is a bit old and can be a little small if all roommates cook as it's the older style fridge, top freezer/ bottom fridge. Utilities are separate from the monthly rent. We paid a little extra so that management team can centralized the utilities fee for us monthly. The apt is a 12min walk to USC village which is convenient. Safety for us is most important. Within the walk from Shrine apt to USC, there is at least 2 "yellow jackets" also known as Dept of Public Safety Security Ambassadors along the way. This location is also within the free Lyft ride zone that USC offers to their students between 6pm to 2am. There is one main door to the apt and then your own apt door. They use the old fashion key system which in a way seems inconvenient at first but it's actually safer. No one can share the code for visitors to come in the hall. There is a gated parking garage under the apt available to residents but parking pass is purchased for the whole year and not monthly. The master bedroom is a good size that can fit 2 twin, 2 tables and come with 2 built in closet. If one is staying alone, the beds can be pushed in together to make a bigger bed. The apt is furnished so that's a plus not having to move furnitures in. We have had awesome experience working with Vanessa (our key contact person) as well as Olga recently. There is an option to do individual lease and renting the entire apt lease. Sometimes Shrine also host free events throughout the year like free such snacks, soda or craft day so that the residents can get to know each other. There is a small fee to get Amazon packages delivered safely to their residential mail boxes so we don't worry about packages getting stolen.

STAY AWAY from this property mgmt rental Company. They are…read morepredatory and will harrass you as a tenant over the most common situations that can be resolved amicably! You are better off anywhere else ! Vanessa is very aggressive and was very bias to myself and my family while we were grieving the loss of my loved one. They also charge excessive fees without any rhyme or reason and they are very rude and racist! BEWARE!!