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    UScellular

    5.0 (1 review)
    Closed 10:00 am - 8:00 pm

    UScellular Mobile Phones Photos

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    13 years ago

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    Ask the Community - UScellular

    Verizon

    Verizon

    (18 reviews)

    $$

    Not too pleased with the service. I came to the store today to upgrade my phone. My contract was…read moreup, and it's time for a shiny new phone. I had already done some browsing online, and I knew exactly which phone I wanted. When you walk in, you're greeted by a guy with an iPad. He says he's there to "check you in". Then he tells me that I'm first in line, and the next available associate will be with me shortly. It was a fairly short wait. The salesman comes over and asks what brought me in today. I told him I want to upgrade my phone and that I've chosen the iPhone 8. Then he starts asking what I use my phone for. Obvious salesman!! He's trying to feel out my needs & sell me something accordingly. But I already know exactly which phone I want! Is this gonna take all day?! I insist that I want the iPhone 8, in silver. He makes sure he has it in stock and brings the phone out from the back. Now he goes into salesman mode again. He tells me I can get a discount on accessories, like a case, when purchased with the phone. Otherwise, he says, a case can cost up to $50. No thanks! I already bought a case online for $7.99. Then he tries to sell me wireless ear buds. No thanks! Then he tries to sell me an Apple Watch. No!! Then he pulls up my billing and adds on $11 per month for insurance on the phone. I insisted that I don't want that $11 charge for the insurance. I came in for a new phone, and this guy tries to get me to buy everything in the store! Not a fun experience. I've been a Verizon customer for many, many years. I love their network. Although my time spent at the store was definitely less than desirable.

    The worst customer service. store manager Jarvey refused to help. He seemed more worried about…read moreChase you out of the store instead of help a custome.

    UScellular - mobilephones - Updated May 2026

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