On April 27th of this year (2026), I bought some ICY HOT BALM from Amazon.. or so I thought.. There is a history on Amazon of my package's journey from this facility, back to another (unnamed) USPS facility, to a location in Oak Park. Back and forth and back and forth. Now, there is no more history. I am assuming my package has been lost. So, the other day, I called Amazon. Big mistake. The Amazon "customer service" representative put me on a 3-way call with a USPO representative. He could NOT have cared less. He said my package had gone "loopy," or that's what I thought he said. Please. This place needs to be shut down. Or, the top people at the USPO just don't care at all that poor customer service is the norm with them. . Lord help us. WHY CAN'T I GIVE THIS PLACE ZERO STARS? read more

This location has been sitting on my package instead of delivery it. It's literally been there all week. They have one job - deliver packages. But they don't deliver packages they sit at their location and no updates on tracking info. Pure laziness. Anyone interested in a class action please DM me - clearly there is intentional theft or something going on at this location just based on the reviews. Also file complaint with US government on this postal branch. read more

I guess I shouldn't expect much of the post office these days, but my God, at the end of the day, if you don't want to deal with customers, DO NOT WORK IN A CUSTOMER FACING JOB. I stopped at this location the other day while I was out because I needed to buy stamps. I was hoping to get some that are "limited edition," and they conveniently have metal signs at each desk with stamp magnets showing which ones are in stock. When I got to the desk I made niceties with the clerk, who obviously didn't want to hear it, and when I told her which stamps I was looking to buy, she said they didn't have any. I asked politely why it was shown on the metal sign at the desks, and she TURNED THE SIGN AROUND to face away from me and again said that they didn't have it. WOW. Get some customer service training or just stop working with customers, because this sort of attitude is just childish and unprofessional. read more

This is by far the worst post office I have ever visited. The staff is rude and unprofessional. They desperately need proper training. If you can, avoid this location like the plague. They also have a track record of sending damaged mail as well as mail intended for other addresses. Yuck. read more

Stop stealing packages. I now have had two packages "go missing" from this location. One was a 5oz bar of silver a few years ago, which usps wouldn't insure, so I was out $150. Recently it was a sleep study watch and a salvia sample for medical research. Both never left the building, tracking stayed stagnant at the facility. read more

I couldn't figure out where to put her name on the survey, and I couldnt find where to write a google review but Brittny helped me out today and she was nice and had a fun personality! and I've never had any issues with usps read more

Bought a vehicle from Chicago, received the vehicle no problem, they then sent the title USPS Certified Mail - 1 month and 2 days to finally receive it, unacceptable read more

Carol Stream USPS has phone number which no one pick up. You can call hundreds times during the business hours. No chance!!! This is govermental office??? read more

I have Allstate insurance - and every month it takes longer and longer to receive bills from them - and its been 15 days since I mailed a payment to the Carol Stream Address and still no Receipt of payment, its 6 days late as of today. its not my post office in NJ , because every other bill I send out - is posted in 3-5 days from time mailed! Really Disgusting in this day and age that the mail got delivered faster by Pony Express! and I just saw a hiring ad for work at HOME for the Post office ! ????? read more

It is a terrible post office, has deteriorated badly in the past fifteen or more years. No one EVER answers the phone, the people at the counter are as slow as can be, standing around taking to each other WHILE customers are lined up for service. They have lost our mail, and many many complaints in our neighborhood forum about how many others have had mail delivered to incorrect addresses, and try to file a claim for 'lost mail' and the main site doesn't even work!! This should be a highly rated and functional suburban location, but, they are hiring lazy people to fulfill the racial quotas, rather than competent people who care to work! read more

All of my packages go through the Carol Stream Distribution Center before moving to the *attached* Carol Stream post office for delivery. About 20% of my packages get delayed here, from days to weeks. Some vendors only ship USPS, or I'd have everything shipped differently. The mail order pharmacy that my insurance company keeps pushing is a fine example - yeah, no. My specialty vitamins took 4 days to get from LA to CS, and 6 days to get to the post office for delivery. It's in the same building. read more

I spent $63 on 18 fertile, shipped gamebird eggs. When I went to retrieve them at the USPS Distribution Center in Carol Stream, clear disregard was shown for our package: before giving it to us, the postal worker picked it up and waved it around casually as she spoke with someone. I looked on in horror and was speechless! She then looked at the box and said, "Oops, are there live birds in here?!" Thankfully there weren't LIVE birds, but of the 18 shipped eggs, only 2 have hatched (whereas our own eggs, put into the same incubator at the same time, have hatched). It just shows how workers do not pay attention to the parcels, content labels, etc. Complete disregard was shown to the contents of our package, and right in front of my face. USPS is completely inept. If they nonchalantly waved my package of shipped eggs around right in front of me, I can only imagine how parcels are handled when patrons aren't watching. read more

My package went through this post ofc and it appears lost. I've been waiting for two weeks and no updates. No one answers the phone to help either. read more

This location is very inexperienced, they can't do a simple job, like finding my Mails that was on hold. I had to file a report with the main office in order for them to locate my mails, I believe this location is lack of training and un organized. read more

Do yourself a favor and pay a little extra and use FedEx or UPS anyway to avoid this place. I'm not sure what's going on in this place but unfortunately it's the stop before getting to my town and ever time packages have to be sorted there they either get sent back out to a different sorting center after days or weeks of sitting there with no updates. Priority standard shipping makes no difference. If I see Carol Stream on my tracking I know it will be a toss up if or when I will actually receive the item and if they played kickball with the partials. It's ridiculous no standards no consequences what is happening how many of these types of awful reviews before people are held accountable!!!!! read more

They NEVER answer the phone. I called 6 times unsuccessful trying desperately to talk to someone regarding a package delivery and never got through. Very frustrating. read more

Have tracking information that package I was returning made it to the Carol Stream, IL and didn't make it any further. Therefore, I can't be credited the $$$ as the company never received the merchandize. I've made several attempts to call but no one answers. This is unadulterated theft. From reviews, this doesn't appear to be an uncommon practice. This facility should be shut down. I'm truly dishearten and caution anyone going there for service. read more

Package gets lost, nobody cares. Lombard USPS blames Carol Stream USPS, Carol Stream never responds to anything. The tracking clearly shows the package never got delivered, that it's either in Carol Stream or Lombard. When I filed a report, I got a reference number, then I got an email that said the issues is resolved and Ref # is closed, followed by a "How did we do" survey! I re-opened the claim and USPS final response was "try and get your money back from whoever you ordered the product from. There's nothing we can do". The lack of accountability and customer service was astounding! read more

I visited this post office three weeks ago all the employees are rude asked for the supervisor was told you are talking to her would not answers any questions finally she took my application for a new postal lock and said it will be done that week it's been two weeks since then nothing has been done postmaster should walk into this post office and see what kind of employees are working to serve the taxpayers who pay all of their salaries including the so called supervisor . read more

My $2,000 money order payment to my Discover card never made it into their PO box, which is right there at the Carol Stream Post Office. Supposedly it got "lost in the mail", even though I brought it directly to that post office, feeling it would be safer than sticking it in a mailbox. Upon inquiring, I found out they don't put mail into the PO boxes right away, it first needs to go through a processing center in back. Luckily, the money order was never cashed, but I had to pay $30 to get my money back from Western Union (WU sucks too!) I filed a complaint with the main post office and received no follow-up back. Last Thursday I brought my payment again to the Carol Stream Post Office and asked 'little miss attitude behind the counter' what I could do to make sure it doesn't get lost this time. She said there's really nothing, accept to send it express mail. That would be quite expensive to do every month, so I took my chances again and handed her the envelope. It's been 6 days now and the payment still hasn't been received! Trump is 100% right about privatizing the US Post Office. If it were a business with a bottom line, their workers would have the choice of either doing a good job or most likely being fired. read more

We submitted a change of address over a month ago for my in-laws who are in the 90s. Some mail is being forwarded to the new address while some is going to the old address. What will it take to get someone at this location to answer the phone? Is there any accountability at this location? I called several times and each time they hung up on me. I found an email address for the USPS but it came back as undeliverable. What a disgrace. read more

I love coming here. The ladies are always nice and smiling, this place always gets everything done!

I have tracking proof that my package was delivered to the carol stream post office location. They cannot locate it and it's been a month. They never answer their phones ever. I went there and was treated poorly. I was told I will get my package when I get it. Avoid this post office at all costs. read more

This facility needs to hire Spanish fluent customer service people. Also, and more importantly is that someone needs to retrain the ladies behind the counter. 90% of them are rude, rude, disrespectful, curt and should NOT be waiting on the public. I could go on but I will bet no one responds to this. And sending these messages never fixes the problem. Pat Kasper read more

This place can't seem to get packages to the correct location for the life of the. What's happening here? Packages go to your location to supposed final destination but end up touring the country half the time. Get it together! read more

The post office is broken. It took seven days for a letter to go from Glendale Heights Illinois to Cicero, Illinois. All the mailboxes are being recalled postal stamps are going up. If this is progress we are definitely in trouble. read more

I mailed a certified letter on 2/20, it arrived in Carol Springs, IL on the 23. I has now been there for a week and no one can find it. Since it certified I guess someone thought it had something of value and has stolen it. It was going to a business and they all know the business in the area so they know it had a possible check in it. I guess I'll spend what little money have sueing everyone in the post office. US Postal sucks and I'm sorry I used it but I'm one of the few who still use them. Not again. Put in a complaint, got a call and nothing has happened except the Itasca, IL Post office said the would contact Carol Springs, they have sent two emails and nothing else has been done. Someone will pay me for my time and the stress its caused as the we have lost a vehicle we were trying to buy. We just retired and are trying to buy and have it done before the 1st of march, his last day. read more

I've had a couple packages at the carol stream Illinois post office since 8/12 showing as accepted and they haven't moved since. Why do company's still insist on UPS transferring packages to the USPS for delivery?!! The USPS is horribly unorganized and seem to not care at all. UGH!!! read more

USPS - Post Offices Near Me - Carol Stream, Illinois

Have tried calling Carol Stream post office since 7:00 AM, have tried them 38 times, it's moe 11:56 AM and still no answer. Worst service ever!! Very sad when your packages are lost and you can't get one person at CS post office to answer phone. read more

Probably the most incompetent USPS facility in the nation. Once in a while one of my packages comes through here & I have to forget about it because it literally takes months longer! If you have an Xmas gift coming through here, you might want to reconsider lil timmys lego set & get something in the store because these workers are pre occupied doing their nails or taking breaks. Absolutely appalling performance from this branch. GET IT TOGETHER & DO BETTER! read more

The employees in the back are putting the packages in their own vehicles for their own use or to sell for extra cash! package been here for 2 weeks no one picking up the phone for 40 minutes straight. SHOULD BE CLOSED DOWN ASAP! read more

This is not the first time they mishandled distribution. It seems that they don't know the difference between Wheaton, IL & West Chicago, IL. They sent our package to the Wheaton PO when it was supposed to go to West Chicago. It had to go back to them to reroute it to the West Chicago PO which delayed the delivery. The last time they messed up, the shipper had to re-send another package via overnight delivery. I got the original shipment a day after the second shipment arrived. read more

Awful place that says their supervisors didn't show up to work. The inmates aren't running the prison, someone is in charge there... They openly admitted to me that their delivery boxes get full and things fall into wrong boxes and then when they deliver a box to a business, they just drop the box and leave - don't even check the address. They actually admitted to me that they knew where my package is delivered to, "it's weird, they usually give it back. Maybe we can ask for it back the next time we're there." They said this happens all the time and I shouldn't worry, my package is probably recoverable. It's been a month and someone else is in possession of my medical items, and I've never received the supervisor call back I was promised 4 times. if you need to get ahold of them here are a few additional numbers. But it's not like they'll help anyways. +1 (630) 260-5665 (local) +1 (800) 275-8777 (non local; just hit 0# and it should put you in queue for a rep. It's better than the other 800 number on their site) read more

Whenever I come to this particular USPS, three words come to me mind - nine inch nails. All the women working at the counter have huge nails. The women tend to have attitude issues and work slowly. Nevertheless, my experience has so far been pleasant. I also got my passport photos developed Update: one of the ladies asked my name and commented I smelled good read more

I made a big huge misteck applying for passport card here.been 6 months still not able to get my sons passport card back because my mail is getting lost or someone trying to get our mail.very fishy and wiered manager thinks everything looks good when he can see the problem.and yes he asked my son last 4 digit ssn number. read more

I have had a package sitting at this distribution canter now for 10 days. I have contacted USPS. The answers I get is nothing but lies. I have been told that the seller never dropped the package off. I have a tracking number that proves that it was dropped off. I was told to contact the seller. Now the USPS does not even answer my emails. The USPS either lost the package or an USPS employee stole the package. All the USPS lies is done to shift the blame away from them, Meanwhile I am out money. The USPS could care less. read more

Simple put over the years I have avoid this post office as it has a bais element. "All others" in the area operate with professionalism. Today, while their lobby was "empty," I took a chance with 49 letters of two weights to be metered. The first lady simply rejected to do the job, even after mentioning this and other office done the job last year. A 2nd agent was kind enough to do the job, then began running around looking for stamps. Confused and appeared nerves, I apologized. I was causing such difficulty and left to do it elsewhere. Unknown to me, the 1st agent went away, and by some means, a large individual and another agent was behind me when I quietly turned to leave. Any other office would have done the job as they have done in the past with a smile. The next day, a very polite agent at another office informed me USPS blocks metering beyond 10. We got the job done via two methods. Simply put, these CS front lobby folks are just not trained in customer service skills. As a simple customer service response to be made is "change has been made to be equal to all only 10 metering alloed and one must return to the line. " Please keep in mind the lobby was empty. I had my dealing in the past with CS management here, and the fault is theirs in not training in good customer service protocals. As a Customer Service Mgr myself of more than decade, it's how and what you say counts. It's a shame that this large center of the community has such folks running the front lobby. read more

Something I bought on eBay arrived in this PO on the 13th. On the USPS website, the next--and last--update is on the 17th: "In transit to Next Facility. I am writing this on the night of the 29th. Now, I admit that I am one of those provincial New Yorkers who's never been to Carol Stream or, for that matter, the state of Illinois. So, perhaps I'm just not conversant in, or open-minded enough about, the way things are done there. But I have to wonder whether they're waiting for someone to invent wheels to attach to their transport vehicles. read more

NOTHING gets through here! I have a package that's been stuck here for 2 weeks. Also, I am reasonably certain that this is where my weekly magazines (or, supposed to be weekly) are stacking up, as they are not arriving at my house! read more

Every time I order a package and it comes through this post office it sits there for weeks after "package acceptance." This last time I tried to give them a call after it had been there for almost 10 business days (during business hours) and not one person answered the phone. I tried calling 7 times throughout the day and not one person picked up. The company I ordered from just ended up shipping me a new package as they also assumed that USPS probably just lost it. read more