WORST customer service ever. I never write reviews but this post office brand needs staff &…read morefriendly staff who welcome you in with a good attitude. Every time I come in, there is only one staff. That staff takes forever going in and out and helping everyone in line. She does her job as though she is mad and doesn't try to help. Please close this brand or rehire staff that actually does a good job. Read all the reviews from the community. We deserve better service. Her name is Edwards she needs to be fired. Please look into this branch and have supervisors remove staff that is incompetent.

Says they open at 8:30 they most definitely do not. Please update yall hours on the internet. Also…read morehad a package delivered from the UK and because no one was in the leasing office because it was after hours they sent my package that I had been waiting for two weeks back to the uk I did not get a note in my mailbox to come pickup at the post office they just sent it back. Extremely inconvenient and I'm pretty sure did not follow protocol.

Showed up with my service animal to mail my Christmas cards. The lady stopped me at the door, told…read moreme to leave, said I have to show documentation that he is a service animal and then proceeded to scream at me when I stated it is against the law to ask me why he is a service animal or demand documentation. When I asked for her name she refused and would not give it to me. Totally uneducated, disrespectful and unacceptable. Her own employees were apologizing for her rude behavior. She stated she was the manager.

These persons do not know what they are doing and not very smart see the pic, delayed another week…read morethanks us post office 75208 ! sent my package to Garland Tx never lived there ?

I once would tell folks that this was the best postal location hands down. However lately the moral…read moreseems down or maybe they just have employees who are providing poor customer service, but I've gotten where I dislike this location but still come here because they carry the best variety of stamps, opened longer than my local office and this is gonna sound horrible, the customer service here is still better than my local post office. On this evening, I overheard one employee talking to a customer in a very snarky tone. Yes I realize that times have changed however you don't have to make someone feel little by saying things to make them feel stupid. Another lady asked a question and was told that she would need to Google the answer to that. I hope I've just come at a bad time (although it was NOT busy, there were three employees and like four/five customers) and that this isn't the norm to be expected.

I like that this location is open until 10 pm on weekdays, making it very convenient to come for…read moreany last minute shipments such as taxes. While it was empty inside when I stopped by on Friday evening, it was still a little unprofessional for the employee to be on a phone call during my entire transaction (before I got there, during and after I left was the same continuous phone conversation)

Nedra is the only good thing about the post office…read more We shipped out a lot of packages and she came inside with every person that walked in giving us all the information we needed to make our best shipping choices She is the best

Guy at the front desk was very helpful and kind. The place was quiet and on,y had one person ahead…read moreof me when I was there. The service I needed wasn't at that location but he gladly informed me of another one I could go to.

the a worse location I have ever encountered in all my years of living. and this isn't just once…read morethis is every time I come to this location. staff are unprofessional, laughing and playing instead of working the always long line. the only person that seems to be professional and do there job is the Asian guy. where are the other employees. this location needs to either do a complete fire and rehire new employees or shut down.

Closed w/o any explanation. People talking inside door that said ring bell to pickup package or…read moremail. They just ignored the bell and my heavy knocking. The mail (USPS) is just another sorry government agency. Why are we paying for this level of lazy, incompetent people ????

Lucky us, we went in the middle of a rainstorm, and didn't have to wait in line!…read morePlus, Glenn helped us mail three packages. He's quick, friendly and knowledgeable. Things could not have gone much better!

The ladies here are miserable in terms of customer service. The gentlemen that works there is good…read morethough. Expect an attitude with any interaction

They're just really rude and unhelpful. They couldn't give me a piece of tape off the dispenser…read morethat was sitting right there on the counter... said I could buy a roll for $4 off the wall behind me. Ridiculous.

Open late i love this post office my packages always ship out on time!…read moreAnd small wait time all the time.

I have fought with this location ever since I've moved to the neighborhood in early 2025. Have had…read moreto hold my mail due to issues with my apartment complex, and the staff NEVER can find it. I've had to talk to the station manager MULTIPLE TIMES just to get gaslit about mail I've confirmed has been received (via USPS informed delivery emails). Staff is never consistent in their knowledge and couldn't care less. This location needs an overhaul!

I got here at 4:55pm with some documents to send off. The lady there laughed and told me I need to…read morecome quicker and was rude because they close at 5pm. It doesn't matter if I had gotten there at 4:58pm, if you do not close until 5pm then there shouldn't be an issue. They need to change the closing time on the website & door and lock the doors to 4:55pm if its a problem coming 5 mins til close. Terrible customer service. This isn't the first time this lady has had an attitude while servicing me.

Consumer Affairs 972-373-6755 I just moved into a new house…read morein the 75232 neighborhood and my mail carrier is already throwing parcels from a distance onto my porch. He's been caught on camera. I have found calling the station to report such an incident doesn't ever change the behavior of the sullen mail carrier. So I prefer and I recommend you all call USPS Consumer Affairs 972-373-6755 for carriers throwing parcels or packages that have gone missing.

Wanted to thank Clotille at the Joe Pool Station for locating a lost package for us and keeping it…read morefrom being returned to sender. She is very helpful and courteous!!

There's several places marked as Post Office and you show up and it's only a pick up place, or…read moreother issues, ect.. so I just wanted to share that this is an actual small post office at the end of the shopping strip. The doors make it look a little scary- but you walk in and you'll see a ton of PO Boxes and then you turn right and see the small little post office. The staff were really nice and I was in and out within 2 minutes. Overall great little hidden post office !