WORST customer service ever. I never write reviews but this post office brand needs staff &…read morefriendly staff who welcome you in with a good attitude. Every time I come in, there is only one staff. That staff takes forever going in and out and helping everyone in line. She does her job as though she is mad and doesn't try to help. Please close this brand or rehire staff that actually does a good job. Read all the reviews from the community. We deserve better service. Her name is Edwards she needs to be fired. Please look into this branch and have supervisors remove staff that is incompetent.

Says they open at 8:30 they most definitely do not. Please update yall hours on the internet. Also…read morehad a package delivered from the UK and because no one was in the leasing office because it was after hours they sent my package that I had been waiting for two weeks back to the uk I did not get a note in my mailbox to come pickup at the post office they just sent it back. Extremely inconvenient and I'm pretty sure did not follow protocol.

I've normally had a consistently good experience here. One of the postwomen caught that I was…read moremissing an apartment number on a package, a postman gave me some good tips when I switched addresses, etc. And it's NEVER too crowded. The hours are updated and closing a half an hour early, but otherwise no real issues here.

Showed up with my service animal to mail my Christmas cards. The lady stopped me at the door, told…read moreme to leave, said I have to show documentation that he is a service animal and then proceeded to scream at me when I stated it is against the law to ask me why he is a service animal or demand documentation. When I asked for her name she refused and would not give it to me. Totally uneducated, disrespectful and unacceptable. Her own employees were apologizing for her rude behavior. She stated she was the manager.

I once would tell folks that this was the best postal location hands down. However lately the moral…read moreseems down or maybe they just have employees who are providing poor customer service, but I've gotten where I dislike this location but still come here because they carry the best variety of stamps, opened longer than my local office and this is gonna sound horrible, the customer service here is still better than my local post office. On this evening, I overheard one employee talking to a customer in a very snarky tone. Yes I realize that times have changed however you don't have to make someone feel little by saying things to make them feel stupid. Another lady asked a question and was told that she would need to Google the answer to that. I hope I've just come at a bad time (although it was NOT busy, there were three employees and like four/five customers) and that this isn't the norm to be expected.

I wish I could get this place 0 stars. I have never been so disrespected by USPS workers in my…read morelife. Or probably any customer facing employee ever. These employees severely need customer facing service training to learn how to use kindness instead of anger, voice raising, and force when helping a customer.

Nedra is the only good thing about the post office…read more We shipped out a lot of packages and she came inside with every person that walked in giving us all the information we needed to make our best shipping choices She is the best

Guy at the front desk was very helpful and kind. The place was quiet and on,y had one person ahead…read moreof me when I was there. The service I needed wasn't at that location but he gladly informed me of another one I could go to.

They really do have top quality service at this post office location. I have had to come to this…read morelocation 3x now and every time they are friendly, helpful and smiling. I say 'had' to go because although they are my main post office for my home there are two other post offices that are closer to me. :( I do not mind the drive as much knowing that I will be in and out quickly. It's a large location, they keep it very clean and again, I have not met an unfriendly face yet.

the a worse location I have ever encountered in all my years of living. and this isn't just once…read morethis is every time I come to this location. staff are unprofessional, laughing and playing instead of working the always long line. the only person that seems to be professional and do there job is the Asian guy. where are the other employees. this location needs to either do a complete fire and rehire new employees or shut down.

I had a very uncomfortable experience at this USPS location on January 21st due to the behavior of…read moreone employee. In front of other customers, the worker openly criticized my "manners," which felt completely inappropriate and unprofessional. Even if there had been a misunderstanding, there is absolutely no reason to reprimand or embarrass a customer publicly. Customer service, especially in a government office, should be respectful and neutral. Being spoken to this way in front of a full store was unnecessary and demeaning. I expect basic courtesy when using USPS services, not public commentary or judgment from staff. This interaction alone makes me hesitant to return to this location.

Excellent and efficient service. This is one of the few United states post office that is open…read moreuntil 6 PM. A lot of the other ones close at 5 PM. I went in and they gave excellent service. The staff was very knowledgeable and was able to help me with my return. It is also really nice that there is ample parking space here in the downtown area.

They're just really rude and unhelpful. They couldn't give me a piece of tape off the dispenser…read morethat was sitting right there on the counter... said I could buy a roll for $4 off the wall behind me. Ridiculous.

Open late i love this post office my packages always ship out on time!…read moreAnd small wait time all the time.

Just came here to pick up a package. The line was short--maybe one or two people ahead of me…read more Parking was easy, they have a parking lot. They gave me my package and I was on my way. One notable thing: they have a huge variety of stamps. I've been using the same forever stamp booklet for years now (because how often do you really mail anything?) but I can't wait to pick up some Sally Ride stamps once I run out!

I have fought with this location ever since I've moved to the neighborhood in early 2025. Have had…read moreto hold my mail due to issues with my apartment complex, and the staff NEVER can find it. I've had to talk to the station manager MULTIPLE TIMES just to get gaslit about mail I've confirmed has been received (via USPS informed delivery emails). Staff is never consistent in their knowledge and couldn't care less. This location needs an overhaul!

Consumer Affairs 972-373-6755 I just moved into a new house…read morein the 75232 neighborhood and my mail carrier is already throwing parcels from a distance onto my porch. He's been caught on camera. I have found calling the station to report such an incident doesn't ever change the behavior of the sullen mail carrier. So I prefer and I recommend you all call USPS Consumer Affairs 972-373-6755 for carriers throwing parcels or packages that have gone missing.

Wanted to thank Clotille at the Joe Pool Station for locating a lost package for us and keeping it…read morefrom being returned to sender. She is very helpful and courteous!!

There's several places marked as Post Office and you show up and it's only a pick up place, or…read moreother issues, ect.. so I just wanted to share that this is an actual small post office at the end of the shopping strip. The doors make it look a little scary- but you walk in and you'll see a ton of PO Boxes and then you turn right and see the small little post office. The staff were really nice and I was in and out within 2 minutes. Overall great little hidden post office !