All right! Post office closes at 4:30, still time to retrieve my package imported from once our sworn enemy : Britain . Yay, no line! Greetings and salutations there, dear kind federal employee with an upside down smiley face. I'm here to retrieve my package. We're closed, you have to come back tomorrow between the hours of 9:00 am-4:00 pm. You're closed?! Funny. Then why are we talking? Why am I standing in line? Proceeds to shove smartphone in the face of Mrs. Happy Woman. See, it says you're open from 9:00 am-4:30 pm. It's 4:10. There's time now. Yes, we're indeed open, but the cut-off to retrieve packages is 4:00 pm. So then you're half in the bag? Kinda, sorta open?! But not fully open? Sorry, Sir; rules are rules. Next. Not a fan of the argument , 'Oh, but we have a rule!' Yes. Quite. And you shall blindly enforce it without any sorta discretion. That's not a good reason. I demand an explanation from Uncle Sam on such a ridiculous policy. read more

They LOSE SO MANY PACKAGES! Or probably just steal them. Absolutely ridiculous and can't believe they get away with this stuff.

I've never experience a more hostile Post Office in my 30+ years of life. This experience started after the USPS online tracker told me my package was available for pickup at my local West LA post office. The first branch I visited gave me a card with the address to the Rancho Park office (this problem is so common office #1 in 90025 had a stack of address cards to hand out direct you to office 2: Rancho Park). When I arrived to Rancho Park I immediately encountered hostility by the employees yelling at customers and refusing service without reason (seriously no customer was aggressive or hostile in this situation). A group of 4-6 of us waited 30 minutes for help, once we got help each of us were yelled at for wanting to pick up our packages (as we were instructed via USPS online tracker). Recognize US Post Office employees have hard jobs but never have I seen customer yelled at for asking basic questions "I would like to pick up my package" "my tracker information is this" "where do I stand to pick up my package" the employees are just mean... I'm still without package, they told me they did not have the package anymore and that it would possible arrive sometime in the future. I don't want to see the Post office at large get defunded but this branch specifically needs to get shut down or re-invested with new employees or more oversight because never have I ever felt like villain for trying to receive my package after being instructed to pick up. read more

Came at 10am on 12/31. No lines so that certainly made it easy. My experience with post offices was usually bad but I feel today's experience deserves a good review. The BIG improvement was they had a helper person roaming around in the waiting area. She helped people with forms and answered questions. Great idea; one point for the government! read more

This post office is well stocked with mailing materials and the staff have always been very helpful.

Zero customer service here. Avoid like the plague. Unfriendly, rude, and lazy employees. They also routinely lose our mail.

Most visits are fine, the parking and location are convenient. Love how they have several blue bins for mail slots and a self-service kiosk. It becomes a problem when you go to the counter to interact with a clerk. You never know what you are going to get. Efficiency, yes. Attitude. YES. Several of the women there - I wish I knew their names - have such attitude as if they feel entitled to be there, better than you (which is strange), or the cliche "disgruntled postal worker". { Fortune Article touches upon salary: "Finally, Shapiro points out that the USPS pays its workers salaries and benefits far above the rates paid to similar workers in the private sector." fortune.com/2015/03/27/us-postal-service } USPS workers get paid from our tax dollars, right?! So we pay their salary so they should treat us with respect - always. If they need a breather because they are frustrated or have had a bad day, they should take a fiver in the back and breathe and go through training about how to handle their emotions. In December, I came to ask if I could mail back a Hello Fresh package as return to sender. The worker said, no because I had already opened it, so I need to pay for shipping. BUT her tone was inexcusable. Then she said I used the wrong tape (I did use painters tape, and not packaging tape.) So I get it - she's right. But she gave me even more attitude about the tape! I said in a calm, yet aggravated tone, "Nevermind. I will come back when I can receive someone with less attitude." Then, I went Dec 26 or 27 and another woman was on her phone, while giving me stamps and ringing me up. She was ordering and confirming Korean food take out. It seemed like a manager was nearby, but she was helping a customer, so perhaps didn't even notice. It shows disrespect towards the customer while being on your cell phone and it should be - or maybe it - USPS company policy to not have your cell phones at work. There is a gentleman who works there- maybe the only man, if not one of the few (So you can know who he is.) ... who is always really helpful, kind, efficient and respectful. The ladies need to learn from him, which is not something I usually - if ever -say about a man. Ha. Another reviewer on here said the following, and hence I agree: "The tone, attitude, and service I was given by the workers completely are." ( Screenshots attached from survey filled out where the end of the receipt requesting your survey says YOUR OPINION COUNTS.. What does that mean?) read more

USPS - Post Office Survey notes where the receipt requesting the survey says YOUR OPINION COUNTS. Opinion for what? To instigate change? To train? - Post Offices Near Me - Los Angeles, California

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There are few times when you encounter someone is rude before you even say a word to them. This USPS location has a woman who did just that. Harsh doesn't even begin to describe her attitude simply for asking a question. Do NOT ship anything here. They unexpectedly closed 3 hours ahead of schedule and refused to give me tracking information for my package that they sent out without my permission. I asked very nicely. I would give 0 stars if I could. read more

They lead you on a mad goose chase to collect a parcel they didn't bother to deliver. I received no updates on the delivery, checked to see my parcel went from being "out for delivery" to "available for pick up at a zipcode. No pickup instructions. Finally you're left looking to find which store you pick up from. Shocking. read more

The workers are rude and disrespectful. I got helped by 3 different people, all who were the bitchiest and concending. You guys need new workers read more

Worst place ever. Employees are very rude and unhelpful. While I was there one of the employees was complaining loudly about customers saying she was not going to help anyone that came up unprepared and that they would have to go to the back of the line. Their customer service is non existent and this place is dirty and unorganized. It's kind of shocking that this is a legit post office. I avoid this place at all costs and only come here if I absolutely have to and there's no other alternative. Take the drive and go elsewhere! read more

Terrible customer service! Came here because my package supposed to arrive in 2 days...but tracking status stated that it was at the post office...I waited 2 days after so I decided to go to the post office. Once i got there i told the lady that my package was expected to arrived this past weekend (send paid for 2 day priority)....and it hasnt arrived nor has the tracking status changed. Manager called the dispatch postal driver, to track the package...it was on his truck for 2 days!!! and stated that he couldnt find a pen thats why he kept it in his truck!!! wow. No pens = 2 day delay = customer has to go to post office and deal with rude customer service...just to get a package. read more

The staff here is so rude. They were so disrespectful to me. They gave me a slip that said to come pick up a package 9-5. I'm there at 4pm and they said they can't give it to me after 4pm. read more

Waited politely for 10 minutes for the package pickup window. No help. Waited in line for help at the front desk. Told me to go back to the package pickup window. 35 minutes later they decided they weren't going to open the package window today. This place makes me lose faith in humanity. read more

Absolutely the worst USPS ever. An all time new low for this terribly run office. Had 2 packages all ready with prepaid labels, all I need is my packages scanned and a receipt that they got it. The Manager says, we aren't giving out receipts, your welcome to take a picture of the label. I was like uh, why no receipts? She answers, due to the Pandemic, they're not giving out receipts. Like really? WTF does that have to do with anything??? Talk about LAZY! All time lazy low for anyone. Avoid this place at all cost, don't waste your time. I live 2 mins away and I'd rather drive 15 mins out of my way to the post office in Marina Del Rey (4325 Glencoe Ave) than deal with these RUDE morons. Hey at least they can brag about consistently getting poor reviews and maintaining their crappy performance. If you want stellar service, go to the one in Marina Del Rey - 4325 Glencoe Ave. POLITE and HELPFUL! read more

USPS - Avoid this place at all cost, don't waste your time. - Post Offices Near Me - Los Angeles, California

This has to be the worst post office location in the country. Unbelievably rude staff. One woman especially (I wish I got her name) was so rude, condescending, unhelpful, incompetent ...etc. They have lost so many packages of mine that it is getting out of hand. I'm convinced the drivers are stealing them. It's mind boggling how this location is still running. I wish I could give this place less than zero stars. read more

I am feeling very helpless and frustrated after my experience at this branch; which I will not even dignify by addressing as a USPS ... cuz "Postal Service" I did not get! Yesterday I was verbally dog-piled by the three women behind the counter after asking how much longer the wait would be for package pick-up. I was actually asking on behalf of another person who had been waiting for 30 mins. The response from "Amber" was "you need to be patient"; without even looking up, and delivered with an annoyed, reprimanding tone. As I tried to explain that I was not impatient, but asking on behalf of a man who had been waiting at a closed door for 30 mins; without assistance, she switched into a high-gear, street-style, verbal throw-down worthy of a Jerry Springer episode... The next thing I know, the other two ladies jump in leaving no room for any respective discourse, whatsoever!! At one point I couldn't even make out what they were saying as they all talked at once; raining down a cacophony of put upon bile... Eventually the two men waiting for their packages came to my defense, and I managed to catch some of it on video; until another co-worker came to "assist" and telling me I couldn't film in the Post Office. He then asked for my orange ticket assuring me he would handle my package, and we were all herded back to the package pick-up door. A few minutes later another woman opened the door, claiming to be a manager, and proceeded to help the two men. When I asked about my package, and the person who took my ticket, she told me "I am helping these two, and you can just come back tomorrow". Huh?? Not only was it well within operational hours (11:30 am) but her co-worker had my ticket, and can you even do that!!?? As I was trying to talk to her she turned away, then magically handed me a ticket, dismissing me again with "I said come back tomorrow!!!" I was so shocked and angry at this point, and late for work, I just left. I later looked at the ticket she gave me and discovered it wasn't even mine, and says the package has been sent to Grand Ave.?? WTF!!! I have never in my 53 years of dealing with the postal service been treated like that, or experienced such unprofessionalism. It almost felt like I was getting "Punked", or part of a satirized tutorial on the "Don'ts of customer service. I don't want to go back; especially with the wrong slip that I think was given to me intentionally, or certainly carelessly. After reading scores of other complaints with this branch, I would love to get a petition started to lodge a formal complaint. This experience was unprecedented, unwarranted, and just plain unacceptable!!! We're also paying for a service that does not deliver; pun intended!! If anyone wants to get this going, please let me know here, and let me know how to contact you. read more

Parking lot is big. Line moved fast. Place was kind of dirty. Person I dealt with was fast and friendly.

Probably the worst post office. Depressing and staff is unpleasant. If you have any choice at all, spare yourself and go elsewhere.

I am a foreigner and this was my first experience with USPS. I was sent an important package from France and was supposed to receive it at home which is perfect because I work from home! Absolutely no one came to ring at the door or left the package. I fille the coupon for them to deliver it the next day. They left another coupon in my mailbox saying again that no one was home!! Unbelievable. I needed this package at a certain date and payed the extra cost for express and could not even access it! I went to the USPS office to pick it up and three "ladies" were extremely rude. They MADE FUN OF ME not understanding in which line I had to go because I was also trying to send a package myself. They even made fun of my accent in front of me and other clients. If you can, just AVOID this place. read more

This has been our servicing Post Office since it opened. Without a doubt, the USPS Rancho Park Station is the WORST Post Office on the West Side of LA. The front line employees are rarely pleasant and the station management is rude, uncaring and incompetent. This Post Office makes any DMV office look like a well oiled machine filled with joyful and content employees. read more

I wish I could give 0, never open on time, suppose to be open at 9 but been waiting for 15 minutes now for them to open always have an excuse to have you come back to pick up your package. There is a sign mail pick up at 9 but they tell you to come back later and yes the package was there for days so no reason I can't pickup at 9. Poor management and rude staff. It's worth the drive if you can avoid this place do yourself the favor and don't waste your time. read more

This is the worst post office I ever been to people are so fucking lazy and don't wanna do their job. They getting paid to push people away because of their unwillingness to do there job. It's really sad. Who ever hiring these people needs to get fired. They don't even deserve a a star that's how bad these people are here. read more

This is the second time that my package valued at $640 been stolen at Los Angeles USPS. I have been tracking it but no one has helped me. I have contacted the sender and they traced it as well but they got no response from USPS Los Angeles. It is obvious the USPS employees steal packages. This is a fact. My first package valued at $640 was stolen in October of 2021. Now a second time I ordered the same product (coffee) been stolen. Two months since I ordered has passed and all tracking to find is has failed. There thieves among USPS employees. be aware!!! Insure your package or use other carriers. read more

Pros: Clean. Spacious parking. Cons: Curt employees, slow service, unwilling to help. I was so happy to come here this afternoon because I had an important idea package to pick up. Then I remembered it's a post office, this was not a place where happy people congregate. Anyways, I was waiting in line to pick up my package and a girl next to me asked if there's a way for her package to be left at her house instead of troubling her to drive over to this USPS again. The employee responded: I just work here. Great work -_- Basically this employee was telling the customer she just has to go out of her way to pick up her package instead of offering any solution. read more

This Neighborhood post office delivers once every few days. They haven't been delivering my packages and lying about it posting "driveway, house wasn't accessible, this happened twice in the last five days. I often receive my neighbors mail. Today, **9/20 I received a government letter post stamped **9/1 (19 days later) written in bold letters "time sensitive material" I missed the deadline of 9/4 to respond. should I say more? I wish there were -20 stars. read more

Have been getting "Delivery Attempted - No Access to Delivery Location" messages on several packages over the last few days. Confirmation of deliveries that actually weren't there. Security cameras showing UPS and FedEx staff doing their thing, but no USPS delivery personnel. The 800 USPS phone number resulted in automated answers blaming Covid for everything. So I popped in to for an in-person explanation. This is at 9:05 this morning. Five minutes into their working day. And the person at the counter greets me cordially, then immediately when I mention "packages not received" she gets very hostile and cuts me off with "you gotta go to that line over there." I ask her "so you can't tell me what's behind the non-deliveries..." Again she cuts me off with a hostile attitude and begins arguing with me "You're not listening to me" etc. So I repeatedly ask her "so you're not able to answer a simple question?" and she finally says "No." It's one thing to be overwhelmed by understaffing, underbudgeting and Covid considerations, but a whole other issue to start your day with hostility and rudeness towards your customer. As of now, I will no longer be ordering products that are shipped via USPS. This location has become a representation of all that is wrong with poorly managed Federal Government Institutions. From the lack of National resources to the endemic attitude problems by the Local staff, it's safe to say the USPS sucks these days. read more

I got a notification on Saturday September 25 saying it arrived and was ready for pickup. I went in Monday and they advised me it was out with the mailman. Wrong. Never delivered. I went back to USPS and they told me it's not here it must be with the mailman en route to delivery. Wrong again. On Wednesday I go back and they advise me they shipped it back to the sender??? I cannot believe how lazy these employees are. They most certainly did not check for my package and were simply wasting my time Bevsuse they didn't want to do their job. This is very unfortunate as now my package is being sent back to the Ukraine and I needed it in a timely manner. Employees shouldn't be afraid to help their customers which in this case they are. Just disappointed. Try to ship packages UPS or FedEx so you can at least call customer service in times of issues. read more

By far the worst post office in LA. Try Santa Monica or Beverly Hills instead. Please avoid this location at all costs. Employees will put absolute minimum effort to help you and are the rudest folks I've ever encountered. I routinely witness and experience verbal accosting & belittling. I hope this review will prevent at least a few folks from getting yelled at and put down. I get it, working with the public can be a tough job - but a little patience and kindness would certainly improve the lives of everybody at this location. I've lived in the 90025 area code for 5 years and never had one good experience here. Gets one star for having a secure package drop off bin and a large parking lot. read more

I've been to this Post Office on a number of occassions and I've never had a problem with the staff, locating my packages or any other service I've needed. May be so many people have an issue with this location because you all feel your entitled . I've witnessed on numerous occasions people tell these women "we pay your taxes you work for us " or " your a servant so do your job and serve us " if I seen people call them N***ers , whores , black b*tches, among other nasty names when they've done nothing . I find it very hard to believe that anybody would still be polite and smile and so helpful after dealing with nasty entitled people all day. These women aren't mail carriers they don't handle your mail whatever happens on the street between your mail man/lady isn't the front desk workers fault how about taking that into consideration before blaming and yelling at them and try being prepared before going to the windows some of us are ready and don't want to sit in here all day waiting on some of y'all to get ready read more

One star is generous. I've dealt with this post office for years. Every single employee is rude and not helpful at all. They'd rather have you leave than help. I used to think they were racist but I've now seen them equally as rude to everyone. I also believe there is a high amount of theft within the post office. I've had a few items sent for signature upon receipt but went missing once they arrive at this location. DO NOT HAVE mail sent here that has any value, even if secured and insured. read more

Terrible customer service. I just hope that I don't have to come back to this post office again. read more

USPS - Post Offices Near Me - Los Angeles, California

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USPS sucks. They need more than one attempt to deliver items I ordered on Amazon: "Unfortunately, USPS ran into an issue when attempting your delivery". And this is not the first time to me. It must mean that they couldn't unlock our gate, but I receive all letters in my mailbox *inside* our gate everyday. What the..? Their work / system is so senseless and unproductive wasting everyone's time. I wish if Amazon used only UPS. read more

My opinion of them has only gotten worse, if possible. I won't be returning again. ALL of their employees have an attitude problem, no exception; but the only man who works there is the worst. I'll be making an official complaint because this kind of horrible customer treatment has got to stop. read more

Good morning is usually the greeting you expect when your late opening and people are patiently waiting in the lobby. Instead of don't ask me about a package because I am the only one here. Next I stand in line anyway and ask the OG worker, I say that because I know she has been working in that post office a long time. I have been working in the area over 20 years and I have seen her several times. I am here to pick up a package, she ask me the address and walks back and forth downstairs and says it's on the truck. I tell her no the post master told me it would be here this morning. No it's not here. Thank God for Dajanea, I call and report the package again to the Post Office and go back to the Post Office and I meet DAJANEA I explained to her what was going on and she said oh that's dept. is upstairs and they are gone for the day. I explained to her how many times I had been down there about this package. The gentlemen told her to get the tracking number and TYJ Dejanea came back with my package. Thank you Dajanea for going the extra mile for me. Your a great example keep up the good work. Rancho Park Post Office Also please answer your phones instead of taking it off the hook or maybe this post office need to hire more help. read more

Wow... never experienced more disrespect at any usps facility than this one. I was refused service for literally standing in line. I waited in line just like everyone else, was holding 2 large boxes. Naturally, as a short person (5'1") i likely struggled a bit while holding these 2 heavy boxes while waiting in line, but I waited my turn just like everyone else. Finally, when it was my turn to go up to the counter - the lady there immediately said she did not like my body language or attitude and "the way I walked up all hot to the counter" and if I wanted to see "crazy" she'd take me out back.... Wildly unprofessional. I barely said 2 words before service was refused. I even apologized to her (and I don't even know what for) and she kept yelling at me and told me to "have a bad day" on my way out.... read more

If I had the option to give this place ZERO stars I would. Out of the three lines open, one was busy helping a customer while the other two hardly acknowledged my existence. Another worker on the floor prodded me to go one of the open windows which I did. I told the clerk I wanted to mail my envelope media mail and when it came to paying, I noticed the first class amount I was about to be charged. I told the clerk I said media mail and she grumbled you did say that and redid the transaction. Although this review will probably never be read by the post office, it is important to know that if you are going here, to not expect a warm and welcoming environment. So you are warned, expect unhappy faces when you enter this place. This will be the last time I'll come here. read more

They even don't want to talk to the customers; like Robots. Not giving a good service and not getting any responsibility of their erra either. Really bad! read more

I WOULD GIVE THEM A ZERO IF I COULD. Lots parking, which was nice. However, the customer service was the worst ever. VERY RUDE and unprofessional. I had found this location through USPS site for passport services. After patiently waiting in line, I asked the guy whether they took passport application, he simply said "NO". I asked him whether he knew if there's a location near by that provided passport services (since this WAS the one that showed up online), he said "I DON'T KNOW, WE DON'T HAVE THAT. YOU'RE DONE? YOU CAN LEAVE HERE NOW". I did not make a scene out of it, but this was just very unacceptable. I had been to more than 20+ USPS across the state and country, and this was BY FAR the worst experience ever read more

Grrrr. Was just at post office. There was an old man in front of me that was confused and the person behind the counter told him to read the forms and fill them out before getting back in line. He looked so defeated as he wandered back to the island of forms. I asked him if I could help, when he answered I could immediately tell English was not his first language but it was quite understandable. I walked him through filling out a certified mail form and where to check for return receipt. It took all of 45 seconds and then he was done. Why couldn't the man at the counter just help him out? Isn't that part of his job? Even if it's not, just have common decency! read more