I'm just happy that they have parking here. The kiosks sometimes don't work, but oh well. The times I have been there it's been fine. It's the USPS, they are all the same. Busy and short staffed and doing their best! read more

At this West Los Angeles Office of Finance USPS, first time passport application or renewal is a pleasant, efficient, straightforward process. Complete application Form DS-11 either on the Form Filler Tool or download PDF to be filled out by hand. Do not sign the form until requested to at in-person appointment which can be made online, or at the counter. Print it completed if you're applying/renewing in person. Gather and bring both original documents/proof of citizenship, certificate of naturalization or expired or valid US passport and photo copies to your appointment plus photo ID that is recent and looks like you. So that's what I did, sorta. Appointment window was 15-minutes. Terminally early, USPS associate was kind and advised me to wait offline until she cleared the queue behind me. Not even 5-minutes, while initial associate was nearly through the line, another associate called me to her station and began the process. I had made copies of required documents but forgot to bring them (that's the aforementioned sorta). She did at a charge of $1 per but ended up not charging me. Thank you! I needed a new photo ($15 charge). She said I could smile but the camera hates me so it's a mug shot of an unhappy, ugly old woman (As she directed, I did lift my chin, all of them. But to no avail.). You get sent home with an extra to save the memory of the day or to share with your friends like on picture day in elementary school. Bring a personal, cashier's or traveler's check or buy a money order at USPS to pay the U.S. Department of State. Currently $130.00. In addition to my photo op fee, there was a $50 processing fee. Both can be paid via check, credit or debit card. USPS prefers the credit or debit option. Since I'm not going anywhere in the near future, most likely ever, I opted for 4-6 week passport delivery. Along with payment receipts, USPS associate provided an email address, transaction number to track my passport's progress but advised to let the weekend pass prior to checking in. Also, advised that for security reasons, original documents would be returned to me separately from new passport. During that wait time without initiating tracking, I received progress updates. Well within, actually earlier than expected, I received my passport. Recently received USPS notice that documents have been Priority mailed. Await their return. Customer care I received was five star and then some. Yelpers, please give this place some love! Ample parking adjacent to this USPS location but it fills up fast. I parked at a meter on Santa Monica Boulevard. read more

They have no bathroom and they have no super charge Tesla station or Ford fast charging! It should have it on all parking spaces! Please make sure front has fast charging station! Make get rid of those people parking in front next to the USPS and change it to disability plaque blue zone. It's no where for disable to park as only one at entrance for service but none in PO BOX. read more

It's strange how almost every USPS location has about the same rating on here, universally miserable places. The building is old and lovely, as many other post offices are, and parking is fairly easy. Maybe it's my energy or something, but most of the time I go in here, the folks behind the counter are rather unpleasant. They don't want to chat and can often be condescending, but not even in a cool, Bukowski kind of way, more like you're a naive child. Ultimately you can get what you need done here, just be ready to take a deep breath as you approach the staff. read more

I had a great experience here trying to ship something the day before Thanksgiving. I was easily able to find a box the right size, and the lady at the counter was super nice helping me ship it along with a heavy envelope. Parking is metered on the street. read more

Have never had anything but good service at this USPS location (and any other USPS I've been to around LA metro for that matter).

I waited in line for 5 minutes to do some returns, and the clerk I went to was very unhelpful and rude. When I asked what package she would recommend I purchase to put my shipment items in, she responded sassily with "I don't know a bag or box". She wouldn't let me go grab it to finish my order. She made me get back in line to finish my order. I had to wait in line for 10 more minutes. While waiting in line, I saw the other clerks help customers pack their items. They even helped them figure out the cheapest option for packaging! Luckily as I finally made it to the front of the line, I was sent to a new clerk who was so kind. She giggled with me, spoke nicely to me and helped me complete my returns. It's a shame that one female clerk ruined my entire experience at this location. I wish she could be more like her helpful coworkers! read more

ADD CORRECT HOURS! It's says you're open it's the 1st of January 2025 & it says you're open but I just drove all the way over to a closed location because your hours aren't updated. Please fix asap read more

Had a great experience here this morning being helped by Angie. She was quick and efficient and gave me all of my options for shipping speeds. I was in and out within 5 minutes. Parking is metered on the street, I was able to find a spot on the side street close by. read more

Private parking lot in the back. Everyone here works super fast and are very friendly.

I've been to this post office a good amount of times. Most of the times, it feels like service is very slow. All of the times, I've had my request completed with no issues, even if it is slow. Sometimes there really isn't any "customer service" and they are doing the bare minimum and other items I get workers who are stellar. My last interaction was with Ms Terri (her name tag said this) and she was 100% amazing! Very diligent, quick, and personable. To avoid a wait, come during off peak times. AKA don't coke right when they open or during lunch time because it's very busy in my experience. read more

Been mailing out a lot of packages recently from this location and every time the service has been fast, efficient, friendly, and nothing has ever been lost or damaged. I also have never had to wait in a crazy line (yet), so that's a plus. Thank you to all the post office workers, especially during this holiday season, for making sure all my things are safely sent out and arriving on time! read more

There are a few post offices in this area and most of them are pretty friendly. This location definitely was not busy at all, and this lady totally killed my mood by being rude and unfriendly. If you are going to be impolite, shouldn't be in service industry. Doesn't kill you to be nice in the holidays. Luckily the gentleman at another booth was polite and I thanked him for being nice and doing a great job. read more

They never answer their phone. It is extremely annoying if you need to apply for a passport.

Service was ok, but holy crap is this branch a joke. My girlfriend and I both bought postage stamps for our paper mail from different clerks. Both our mails are going to places in California, and it's been a month and they haven't arrived. There were pretty important documents and monetary value lost. I'm unsure if the two clerks didn't mail our mail, or if they lost an entire batch of mail? Either way, never come here for any mailing needs. Better to drop off in a box tbh read more

Just a note from my most recent visits: The Manager was friendly, but not all the clerks are friendly here but they seem to get the job done without drama. If I worked here with the salary and all the benefits they get for what really is a no-stress job since you don't have to take work assignments home with you that have to be dealt with in the future--your income does not depend on sales quotas or convincing others of your position, or successful completion of an ongoing project, I would be friendly. Maybe they need to be unemployed for a while and they will be more friendly when they get back on the job and see how how much easier life is on the dole. read more

US Post Office - Post Offices Near Me - Los Angeles, California

We like the team in this place. Their P.O. Box services are good. Important: no mail has been lost so far. We will continue the renting and see how it goes. Their staff is willing to explain patiently. Compare to other post office in LA county it's miracle, everyone here seems to be more professional and hard working. Onetime there was something wrong with a letter, ladies theredid an research right away and it was learned they took the correct action. Post Office should be paid by customer satisfaction. Updates in July 2019: Just had an issue about a package. Every member of this USPS was very supportive and accountableThe Manager was responsible and patient, called us in person and trying to help out. We've renewed the PO Box here. Updated in 2021: today we came to cancel the PO Box. I wanted to thank the cool staff here. The African American gentlemen sitting by right side, he is the man! He helped us so much. Another our favorite staff is the Asian lady sitting in the middle, she is always patient and professional. Throughout the years, we believe this is the best USPS in our heart, the manager here must be a good leader and treat customers with respect. Unfortunately, USPS is systematically horrible, our forwarding services never work well... read more

Can someone wake these ladies up from the hell they seem to be trapped in? They literally seem like the most unhappy people on earth. I think it may be more laziness than work conditions. They're pretty heavy set ladies and don't want to lift a hand. You'll likely see them sitting down behind the counter. Imagine if they weren't government employees, they would have been fired a long time ago. Even the worker that sometimes sits out front hardly gets up. Management needs to get rid of all the chairs here, because a little standing and exercise won't hurt anyone. Service is terrible because they seem to be so unhappy. This is the closest location to my office, so of course it's the most convenient for me. My most recent visit was even worse than the previous ones. Inquiring about shipping or having other questions is frustrating. These ladies will never go out of their way to help a paying customer. I wanted to ship a package, which she quoted me for $87. Then when I approach the window again, it was $36. She says "That's just what the computer gave me, I don't know". Like ughhh....this is why people won't feel bad when post offices close and more people are laid off. This place is SAD!!! read more

USPS is screwing up majority during COVID-19 or the overworked and understaffed workers are screwing around to stick it to the man during this period. Yes, they're heavily short staffed but they're losing many many packages from left to right too. And with no accountability, I start the long and arduous process of filing a partial insurance claim (camera was 200 dollars, only getting 50 of that back) and submitting a complaint against a potential worker who I suspect tossed my package to spite me for petty reasons. What is that petty reason? This particular postal worker was annoyed that I knocked on the glass of another apartment complex, so I may hand it to her instead of burdening me the trip to the physical location. She was rude and snapped at me, demanding I wait until she gets outside. I apologized, but she probably thought, 'why not teach him a lesson or two.' Well, I regret ever entrusting her with my package! I bought prepaid priority mail from the USPS website to hand it to her on July 7th. A month later, it doesn't even show the post office received it! The status on the website still says 'pre-shipping.' The last time I lost a package was over a decade ago. What happened? No accountability so far. Ridiculous! read more

Horrible service. Avoid. The lady who works here will not allow me to use the free scotch tape to close my mail. The tape was laying around and she insists that I purchase a new one from the wall. Imagine if this was any other service industry, like you're going to the hospital but have to pay to apply your own bandaid. read more

The staff here have terrible attitudes nearly every single time I've come. They act as though they're doing everyone personal favors. Everyone is treated rudely upon arrival. As a business owner, I've switched over to Fedex. The minor savings is not worth the attitude and amount of lost packages. It's a shame. This branch needs an overhaul. read more

Let's just admit most government-run services usually merit a one-star review. But this location closes a little later and most of the people that work here will smile and provide good customer service so that ups the stars in my book. read more

4 weeks and still waiting for a package. No tracking updates. No info. Sucky customer service. None of the other carriers suck like usps, Amazon's delivery today was a few hours later than expected and I received all kinds of apologies. read more

Not only is the staff rude and very unhelpful but this location looks as if nobody manages it properly. Good luck getting anything done here read more

This is my favorite post office in the area. the employees here are professional and courteous, very helpful and keep things moving quickly. The way the place is managed, however, is really messed up right now. The way they keep one of the double entry doors locked on the side door makes entry and exit hazardous and problematic. the way they line people up out the side door makes it impossible to observe social distancing. The shut the commercial drop off window on the far left now so you can't just toss your packages and go. It's so poorly thought out. They should unlock both doors, leave them wide open so there is room to pass. don't put a "STAND HERE" sticker in the middle of the damn doorway. And have an easy drop of spot for prepaid packages RIGHT BY THE DOOR. It really seems like they are deliberately making it uncomfortable to be there. Additionally, there is an employee who consistently parks in the handicap spot all day. 4 days a week. Grey Jeep. Always. In. The. Handicap. Spot. Now, maybe there is a handicap employee, but that is not the purpose of that spot, and there is employee parking that is actually closer to the door, so it makes no sense. Employees should never use handicap spots in any situation anywhere. Never mind at a US Post Office. Get it together. read more

The postal clerk by the name of Hope from the branch on Santa Monica Blvd, Ca 90025-9998 was extremely rude and unprofessional during an exchange on 04/12/2021. She made me wait in line 3 times, refused to take payment for a box I was trying to purchase and refused to call a supervisor. First time in line I asked her if they have any of the sold out boxes in the front, something that would be a better fit for my package. She lazily stated they don't have any and asked me to leave her counter. Turns out they did have other boxes in the back because I saw another customer being able to purchase one from a different window. I didn't say anything to her and decided to use a different box and unfortunately for me once again ended up at her window. This time she didn't like how I taped the box and once again made me leave her window. I fixed the box and taped it the way she wanted and the third time she flat out refused to help me! This type of behavior should never be condoned or accepted by her supervisors or go unnoticed. Treated me with the outmost disrespect and suggested I leave that branch and go to a different one. She refused to help me and stated she'll call someone else to help me. When I agreed to it she changed her mind and denied me service all together. I had to ask another postal worker to call the supervisor and when realizing that, Hope yelled out loud that I refused to pay for the box, meanwhile I'm sitting in front of her with cash in my hand! Hope is in need of a lot of training on how to treat customers with respect and not lie with such audacity! The box I was mailing was fairly large (17x17x16). Hope visibly upset to see me at her window again started the process to take my payment. She asks me to move the box to the window next to her and throw it into a green cart which was impossible for me to reach but easily reachable from her side. I tried explaining to her I won't be able to reach the green cart due to the 2 postal crates filled with smaller boxes on top of that counter. That's when Hope decided to refuse taking my payment for the box. I couldn't believe my ears! Finally when the supervisor came, another teller took my payment and was able to ship the box. Hope really needs to find a job where she does not interact with customers. I have never had such an unpleasant interaction with a USPS worker in my life. After all this I still treated her with respect and tried to de-escalate the issue even when it was clear that she was clinging onto any reason to deny me service. Please limit Hope's time in front of the counter she clearly does not care about any customer complaints or consequences for her behavior. read more

The lady the sits on the left-most window with beaded strings on her glasses has an incredibly foul attitude when I was polite with her on two different occasions. The first time she helped me out she asked if I wanted a receipt. I said sure. She snapped "yes or no?!" The second time I paid for a mailer at the self serve kiosk, packed it, and brought it over to her to ship it out. I threw the receipt out not realizing I'd need to show it to her. She closed her eyes for a few seconds in that rude "oh my god" manner and said I'd need the receipt. I said I'll just pay for it again. She insisted I NEED the receipt so I tried to retrieve it from the bin but it was locked. She gave me a runaround about needing the receipt and I was confused at this point. So I asked what I should do. She said I can pay for it again. That's what I offered to do initially? First she doesn't know that sure=yes, and this trip she didn't catch on that I said I'll pay for it again. If you're going to give customers an attitude, at least be competent. read more

I don't know why staff at the post offices have the WORST attitude. Came here at 5:31pm after work when they close at 5:30pm to drop off a package. I politely asked if they can open the locked door so I can quickly give them the package and they kept ignoring me. Seriously? Can't just help me out? Don't recommend this place. It's not the first time they've given their customers attitude. read more

I regularly use the Click N Ship feature on the USPS website. Last Thursday I prepared two packages, 1 for each of my sons. I selected Priority Mail and was given an expected delivery date for each package. The package going to Florida was expected to be delivered on Sat, but did not arrive until the following Tuesday. The package going to a city less than 20 miles from me was expected to be delivered on Friday. It is now a week later and the package is just now been tracked to arrive tomorrow. That's 7 business days! I went to the local post office to request a refund and was told "too bad. Only Priority Mail Express is refundable." Seriously? I could have sent each package First Class and they would have arrived at the same time. Priority is supposed to be 1 - 3 business days, but if they don't meet that requirement, oh well - too bad for the sender. Just not right!!!! read more

I'd give zero stars if I could. The woman who works there yells at people. It's ridiculous. I go in every week mailing out orders and she's always yelling. I don't know why she's still allowed to work there. read more

It is a post office and postal workers work there doing tasks related to the postal service read more

US Post Office - Post Offices Near Me - Los Angeles, California

In person Experience: Bad attitude!!! Rude and unhelpful. Be thankful you have a job at all, don't just collect a paycheck. YOUR JOB IS CUSTOMER SERVICE! As far as phone service... Automation frustration and hell. It's like an episode of the Twilight Zone. The bot just doesn't understand and you can't circumvent the prompts to get to a supervisor or live person. Tracking info delayed on packages. Come on... get your act together. Lots of people need jobs. Put live people on the phone. read more

This is the second time I used Priority service from USPS and this second time it is just an absolute failure. Not only does the stuff not arrive on time no one knows where your stuff is and no one cares. I used to be very much on the side of saving the USPS but now it's like what are we saving? It's a huge wasteful black hole. read more

Love this place so welcoming and helpful my package arrive on time and safely. They helped me out a lot.

Rude! The black ladies that work there are so rude!! I don't usually leave reviews unless I'm extremely satisfied or dissatisfied.. So I am beyond angry at how I've been treated the last 2 times I've been here and this place deserves 0 stars!! Those women should not be working there they look miserable and unhappy! Never coming here again!! read more

Very friendly and helpful ladies. Not sure where these negative comments are coming from.

Echoing other reviews. Staff here incredibly rude and not helpful. Would avoid this location unless an absolute must

If I could give them 0 stars I would. I shipped a box of christmas gifts for my family in Dec 2020. Because of lack of staff due to covid, my package was held up at the San francisco post office as it was shipped from a U.S. base in Germany. My packet was never sent from San Francisco to its final destination in San Diego and I can not get a refund because the package isnt considered lost. It Is now the end of july and my package is still sitting somewhere at the post office and my questions were never addressed, instead I received a generated message which was no help. Ultimately, my family never received their Christmas gifts and I was not refunded for anything. We also sent a package to family on a separate occasion and the post office delivered it to the wrong box. Not sure how they got that wrong but they did. Our family's stuff was never recovered and my husband was not reimbursed. P.S. someone make a tik tok and boycott the usps. This is not the first time they lose peoples stuff. They have 1 job and they have a hard enough time doing that. Hire some people with integrity. read more

In and out in record time! Everything is labeled very clearly here, which means there's no mistaking what you need to pick up or where forms are located. The folks behind the desk were very pleasant as well! I really appreciate that. read more

Lucky I came during an hour on which the wait was less than 5 min. The most harrowing part of coming here is figuring out the parking . Right next to the pay lot, there exists a lot for postal customers. Barren, sterile and very large inside. read more