This USPO location in Schaumburg (behind Capital Grille) is a shining example of how a post office…read moreSHOULD work! Compared to the one on Schaumburg Rd. where every employee there is miserable and spreads the same misery to all the customers. It's a night and day difference. My recommendation is for you to drive the extra mile and go to this location for service. Yes, there was a little wait but the service is exceptional. I'll be going there for my postal needs from now on!

My recent visit was to drop off my tax checks. No line and quick service. Everything was clean and…read moremaintained. It was a really painless post office visit - which was awesome!

Workers are so incredibly kind. I went in to get fingerprinted, and Octavia tried over 10 times to…read morehelp me while the machine continually malfunctioned. Very great service.

2026 update: changing from 1 to 4 stars, they seem to have improved on everything. Usps oftentimes…read morehas the best pricing for small items Update: This place has gotten slooww and they keep one lane open which causes such a delay. Dont have a problem with the employees themselves Original review: I've only been here once after a long time, and the biggest problem is the speed, they're too slow even when it's not so busy. The employees were nice but didn't look like they wanted to be there in general.

It's the wise words of Matthew McConaughey, "Alright, Alright, Alright!" That's an apt description…read moreof this post office. It's alright. The pros: 1) They open a full hour earlier than the other (east side) Schaumburg post office. 2) Plenty of parking 3) Large lobby space where you can drop larger packages, buy stamps, access a PO box, etc. The cons: 1) Service is all over the place - I've had the friendliest experiences and "I don't give a sh*t" interactions. 2) The actual customer service area is small and narrow and there's often a line. I appreciate that USPS is trying to keep with the times - easier click to ship, convenient pick up, etc but there are still times that you have to pop over to the PO, and this one is fine.

Would like somebody to explain any of this way of doing business.This is the Woodfield station on…read more1951 McConnor pkwy.ALL customers should have been notified.Its 24 hr access....and no emails to customers.The note that has been posted in the back of bldg states (attached below) CLOSED"temporarily".... but all doors are unlocked.In addition,the reviews on this facility are ALL bad!!My relatives are in schaumburg.This is the worst thing ever!!!!!!!!!!!!The old location on mall drive was just as bad .What a both sad and awful thing for a government agency.They should be ashamed .

This my first review of a....post office... but here we go:…read more Waiting in line is the worst; everyone agrees with this (I assume). At a grocery store or wherever else a line is formed, more clerks/cashiers will come to the aid and open a new station to get through the line. Such is not the case at this establishment. In fact, there was an individual at the register not making eye contact with us and certainly not eager to help, and another person who consistently stepped away from the desk, and not in a sense to help a customer, but after helping someone they would step away so the next person in line can feel like a chump that much longer. The final rock star was a drone (see my tip) who said no words, wore no expression, and simply extended her hand for things. I handed her my ticket, she walked away in silence, came back with my box and dropped it onto the counter (she didn't set or place it). After any potential glass in the box had been broken, without a sound she extended her hand again apparently for my ID, then scanned it with her eyes and noticed the names matched. She handed it back and slid over the box, and I handed her a misdirected piece of mail I received, and as I started to explain that they don't live there anymore, she interrupted and said "Ok, thank you" so I just walked away. Maybe she was just running out of batteries? I'll give iHer the benefit of the doubt, I just hope she plugged in when she got back to her domicile. I didn't give 1 star because without the USPS I wouldn't have a coffee grinder amongst other things. However without the USPS I also wouldn't have 750 coupons a week for new siding or gutters. I gave 2 because this could be an off day; probably not. But that extra star will act as good hope that somewhere out there, someday, a person like you or me, have received--or will receive--good service from an employee here. I apologize for the rant, I just dislike feeling like I'm inconveniencing someone when I need them to do their job. They know exactly what they sign up for when they submit the application. They had numerous opportunities to back out during the interviews/background checks/drug tests/other government procedures for employment. I guess in retrospect it's my fault. I decided to live in an apartment, requiring me to go to the post office to pick up anything larger than a magazine. So if I hadn't moved in, I wouldn't have had to go to the post office, and I wouldn't have met the robot woman, and this rant-review wouldn't exist. Yeah, that's on me.... TL;DR: Prepare yourself to wait in line and have everything you need readily available, but don't bring your personality because it wont compute.

Cant even give them one star. My regular carrier is the best, but when she is not there or in…read morevacation, its the worst service. This a business and we always have mail to go out, they dont come in to pick up mail when our regular carrier is gone! We haven't had anyone come in last 2 days . And they get how much for stamps? and a pension?

This is the best post office I've frequented in Illinois. The staff is consistently FRIENDLY! They…read moreare kind, courteous and SMILE! This post office is a gem. Kudos to everyone who works here, I wish the government wasn't cutting your staff, hours, and resources to continue to the excellent work you do here.

I don't go to the nearby Willing Post Office. It's clean, and all the employees welcome me kindly…read moreand warmly. They say and do things to make me feel close to them like a neighbor. It's smaller than Willing, but it's more friendly and comfortable than any other post office. It's a strange post office that never stops. I've lived in Northbrook for 15 years. No post office has had this atmosphere. Every time I go to this post office, I feel happy. Thank you ~!!! 나는 더 가까이 있는 윌링 우체국을 가지 않는다. 이곳은 깨끗하고 모든 고용인들이 친절하고 따듯하게 맞아 준다. 이웃처럼 가깝게 느껴지게 말과 행동을 한다.

Avoid peak times due to lines, but otherwise, the people who work here are very nice and helpful. I…read moreagree that it could go faster, but it does help when they have more people working the windows. Seems like that has been cut back lately. I appreciate that they take time to run the postage several ways for the better options because postage is getting so expensive. It is not the workers' fault. They have no influence over the costs. During peak times, they also sometimes separate the customers by purpose so that if you are only picking up a package you move to the end window. The lobby has a good machine to weigh and purchase your postage for packages and envelopes. My local letter carrier is a great guy. So nice. He even knows to not let the cats out so he'll ring the bell if he sees them by the glass door, rather than open it--we have a mail slot. He lives in the neighborhood and treats us as neighbors--so thanks for that.

You guys put "Delivered, Individual Picked Up at Postal Facility" When i did not pick up my package…read morenor receive it. Why would you guys lie and make me search for my package? Just because you didn't have the time to deliver it? Just push back the delivery instead of lying to me and wasting my time. It wouldn't have bothered me at all if you had just done that.

Absolutely, positively the worst. I have "informed delivery" and have had several very important…read moredocuments show scanned and then never delivered ... ever - just lost. I've also received delivery attempts failed notices for very important medication that says the delivery attempt was made while I was sitting on the couch 5' from the door ... nobody ever attempted to deliver my medication. Additionally they said they left a call tag on my door needed to pick up my medication ... there was no call tag. Sorry if you work there, but service sucks.

We are in the industrial park, many days we get no mail, sometimes they try to deliver at 7pm, to a…read morebusiness, ridiculous, many, many items have been lost in the mail, we have often times received other businesses mail, had to go to direct deposit for our checks since so many were being lost, items that I have mailed to the same address for years suddenly come back as undeliverable, if possible I would give 0 stars

Great service- very fast and friendly employees The men who…read morehelped me out today was taking care of few people at the same time - he was great! Thank you for the good work!

Avoid this location at all costs…read more I brought in multiple packages containing electronics worth $1,500-$2,500, totaling around 57 lbs. The owner, James Hibbs, treated both me and my property with complete disrespect from the moment I walked in--no greeting, just commands and a hostile, condescending tone. While I was making multiple trips with heavy boxes, he stood there and watched without offering even basic help. When I placed two packages on the front desk scale, he snapped, pointed to another scale right in front of him, and said, "That's the wrong scale. I told you to put them on this one." Moments later, instead of placing them on the scale he had just insisted on, he took both packages--together weighing roughly 25-30 lbs--and dropped them from waist height onto the floor, stacked on top of each other. The impact caused a loud thump due to the weight. Not the scale--the floor. When I called him out, he falsely claimed he was handling them the same way I did and said he "didn't care." Another customer nearby witnessed this interaction and even commented that this kind of behavior at this location is "normal." At that point, I told him I no longer trusted him with my packages and that I would be taking my business elsewhere. After bringing some items back to my car, I returned to the store to retrieve the remaining packages. That's when I noticed that one of the boxes had been tampered with--the tape on the bottom had been cut open. I had personally double-taped all of my packages before arriving, and that damage was not present beforehand. Fortunately, I had been carrying the boxes horizontally--otherwise the contents could have fallen out. When I told him this should be on camera, he claimed there are no cameras in the store. I asked the nearby customer if they had witnessed the earlier interaction, and they confirmed they had. The entire situation was unacceptable and humiliating. I ended up going to another UPS location, where a manager told me they were not surprised and had heard numerous complaints about this store. This incident has been reported to the Mount Prospect Police Department. If you believe your items have been tampered with at this location, report it immediately. Between my experience and the consistent pattern of similar reviews, it's clear this isn't an isolated incident--it's how this place operates. If you value your property or basic respect, go somewhere else.