Tony is extremely knowledgeable, helpful and HONEST. I highly recommend him for any home appliance…read morerepairs.

When I called, Tony explained that he didn't work on my model of washing machine but he asked…read moreseveral questions about the problem I was experiencing and suggested several things I could try to fix the issue. Real knowledgeable and committed to helping people.

Very responsive and professional! Excellent service all around. Service location: Cohasset, MA.read more

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

Adam is professional, knowledgeable and on time. It's easy to set up an appt online even for Sunday…read moremorning. Absolutely worth calling for repair of Wulf oven/stove and Subzero refrigerator.

Requested repair for my Samsung gas oven that wouldn't heat up. Adams Brand reached out quickly and…read morescheduled an appointment for less than 24 hours later. Nick showed up on time, was polite, efficient, knowledgeable and customer service oriented. Should the need arise I wouldn't hesitate to call them again and/or recommend them to family or friend.

Ryan is amazing. He's on time and easy to contact. I've used him for all my appliance needs for a…read morefew years now and he is my first call whenever I have an appliance break.

Ryan was great and replaced a control board in my oven which was out of warranty. He took the…read moretime to explain what needed replacing and why. Unfortunately I still had problems so called Ryan back, puzzled. When Ryan came back he had already researched the issue. It was the part itself, and an ongoing class action suit from the manufacturer. He shared the information and I was able to pursue a return. He also took the time to confirm that everything he had done was correct and that the oven was working as well as it could be. I appreciate his honesty and willingness to go above and beyond. I hope I don't need more appliance repairs soon, but if I do, I will be calling Ryan.

Excellent service provided! Thank you! -- professional, polite, and on time. Will use again.read more

Okay. The technician fixed the Goodman system and the AC is working. It is definitely not cheap…read more The total cost before discount (10%) is over $1500. I had to find the discount on their website separately because they do not offer to me automatically. I am not happy with the communication and the thermostat replaced. It is a rental property. Unlike other companies I used, I never received a call 30-60 mins before the technician arrived. So I was not sure if he showed up or not. Whenever I called the company, I was talking to the teams handling customer service, not the technician directly. So there is always a middle man between the tech and me to translate information. The diagnosis was on Wednesday. I approved the quote right away after I received it. The repair was the next Thursday 8 days later. The appointment was initially scheduled for the morning between 9-12. I then got a call to say he could not make it on time and would be there around 1pm. I got a tenant message to say he still did not show up at 2:30PM without any call to inform he would be further late. What I am most disappointed is the new thermostat installed during this repair! He replaced my old programmable thermostat with a new FocusPro N100 Non-Programmable Thermostat 1H/1C. When every household is switching to a smart thermostat, he installed an ancient manual controlled thermostat! I would appreciate he could give me some option to select different types of thermostat. I would have no problem to pay for something better or even buy a smart thermostat myself. I called the company to complain about it. All I got was it is fully functional and it is more modern than my old programmable thermostat! I could not be more disappointed about this. Despite they fixed my AC, I do not feel comfortable to use this company again and to recommend it to anyone else if this is not addressed.

Last week, my two year old LG gas dryer stopped working. LG quoted me a flat rate of $345 to come…read moreto the house. I decided to look for an independent repair person. I contacted Home Pro and got a very quick response from David. Within 30 minutes of his arrival, David had diagnosed the problem as a faulty door switch. Unfortunately, the part had to be ordered but within 48 hours, the part arrived and David was back at my home to complete the repair - with a savings of more than $125 off the LG offer. David is professional and very respectful of my home. The first thing he did when he arrived was to put on "hospital booties" to protect my rugs. That attention to detail plus his ability to diagnose / repair in a timely manner is reason enough to recommend Home Pro. Kathy

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

I called Mass Appliance Masters yesterday to help figure out what going on with my convector…read more(heater/ac). Last year it was leaking, so I had to shut it off. A guy whole management recommended wanted $6000 to fix it. The convector cost $4000 including installation. I told that man I would roast before handing over $6000 I made an appointment just yesterday and the man showed up today on time. He was very professional. He took the convector apart. Dirt and dust had clogged the drip tray. While it was open he cleaned the dirt and cat hair that had collected. The total charge was $295 !!! I was very happy. I wrote him a check. I couldn't be happier!!!!!!!

I called Mass Appliance Masters last Monday 02/09/26 about my washing machine at 2:30pm and they…read morecame to my house that day around 4:30. Diagnosed the issue ordered the part and they are back today 02/16/26 repairing my machine. Very responsive and reliable. This was after I was assigned a scam artist company by Electrolux. Buyer beware if you ever get assigned to APS Electronics.

I had a fantastic experience with Mr. Appliance​. Tyler​ - the owner,​ and another colleague came…read moreto fix our dishwasher. They​ were unbelievably friendly and​ spen​t lots of time identifying the problem. Tyler, is a totally great guy who went above and beyond including shoveling my steps ​(we are two elderly people​). I protested but he did it anyway. I highly recommend Mr. Appliance for their exceptional service and dedication to customers.​ They are great, you won't regret.

If I could do less than 1 star I would, we paid 350.00 to have Mr. Appliance Lexington franchise…read morediagnose a problem with our Viking oven. We were informed apart would be ordered, fast forward 1 month later with me calling multiple time and being told the part was coming. Third call over a month later I was told that the location had been closed and they could do nothing for me, I was directed to call their head office 888-998-2011. Love this part, the answering system asks for zip code of your location before you are able to talk to someone come to find out there is no service anywhere near my home anymore so it hangs up on you. I was able to get thru by pressing the number if I was calling from Canada. You are now sent to a scheduling service only. I have had them escalate this issue 3x now with zero response from Mr. Appliance their answering service say they have no other way to help and we have been forced after over a month without an oven to have another company come in and pay another 350.00 diagnostic fee and a 800.00 repair bill to finally get our oven fixed. We are also still out our original 350.00 with no way to contact Mr. Appliance corporate (so much for customer services). They are part of the neighborly company and their slogan is "It's Not Done, Until It's Done Right!!" Never trust this company, they have actively set their system to give customers as little customer service as possible. They closed the location with total disregard for their customer, leaving us and I'm sure other's out of pocket and with their repairs not completed.