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    Vago Communications

    5.0 (1 review)
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    Services - Vago Communications

    Security monitoring services

    Security system installation

    Security system repair

    1 More Service

    Telecommunications

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    6 years ago

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    T-Mobile

    T-Mobile

    (25 reviews)

    Pico-Union

    Terrible location. Idiotic customer service…read more I called this location AHEAD of time to confirm that my phone had been delivered and I could pick up. They said yes, as long as I arrive by 7pm (they close at 8) to give an hour for the transfer of data from old phone to new phone. I'm aware that can take a while. I walk in at about 6:45, and a few people are there before me. After waiting about 15/20 minutes, I take a seat on one of the chairs. I have a back injury, and the standing was bothering me. I noticed that two people who came after me were being seen, so I kindly asked the worker if there's some sort of line or order we're going in. Her name is Bianca. She said "yes, there's a line" and I let her know okay, just making sure because I'd been waiting, and that the person she's seeing came after me, as well as the person at the other counter. She finishes with that customer and then ANOTHER person walks up and she starts helping him, completely skipping over me after i just respectfully made it clear I'd been waiting. So I get her attention again and inform her I've been waiting. She goes "are you in the line" and I tell her "YES, I've been sitting here and arrived before all these people." They literally know I'd been there, but they didn't take the order of people coming in. So basically you just can cut in front of people apparently and they'd have no clue. VERY different from what I've experienced in other Tmobiles. The one on Western/Santa Monica gets busy, but they will at least take your phone number and put you in a queue once you walk in to be serviced in the order you came. So Bianca apologizes to the other customer and calls me to go next instead. I don't see why she's apologizing to someone who was cutting me. Mind you, she never apologized to ME when I was the actual one waiting with others already cutting me in line. Anyway, I tell her it feels racial how people saw me and continued to cut, even after I respectfully checked in the first time. After I checked in the first time, it should've been on her radar to check in with me next, as I already made it known that I came before others who were at both counters. It DID feel racial and I felt that she was being condescending and rude and not understanding why it's ridiculous to skip over someone waiting. By the time she actually saw me, she tells me she can't help me because the manager who can open the packages with phones already left. So I had waited all that time for nothing, after calling AHEAD, and wasted my time and gas. I canceled the order and T mobile is shipping my phone to another T mobile that's a longer drive away, but at least I won't have to deal with idiots like Bianca who think that type of customer service is okay. I know some locations tend to certain ethnic groups primarily, but they could've been courteous and considerate to me. I won't be going back to this location for anything. Plus it's always dirty on the outside.

    This is the worst T-Mobile in LA, every time I go everyone looks like they don't wanna be there and…read morebarely help. Ive worked in customer service for 7 years and I always try to help my customer especially if there are telling me something isn't making sense. They just always have a stank face barely try to solve problems. I'm usually not this type of person but customer service means a lot to me and they suck and try to make you feel dumb. #yallsuck

    Data Telecom

    Data Telecom

    (7 reviews)

    Little Tokyo, Downtown

    There's no one that knows the know's the complicated world cables connections and computers like…read moreVik! He has the brain of a scientist with a Doctrine in making your entire system work with you understanding it. He has a wonderful communicator and has tremendous pride in what he puts his name on. From the clean strapping on the wires when installed keeping a straight solid line throughout or the organized connections to your hub of components and most importantly when you call him it's him that answers. Whether it's an emergency during the weekend or late at night he is there for you. There's those certain people who you know they can get it done and Vik is as elite as they come. I truly believe he brings more value for the money being spent than any other and I've used several companies. They take your money then don't answer once things get offline!

    Our Panasonic Phone System went out. I called Vic on a Sunday. He came out and told me what was…read morewrong. He ordered the replacement parts and a few days later fixed our system at home. Vic was friendly and very honest. He was dependable and very fair. I would highly recommend him to anyone needing phone repair. I have worked with many phone people. Vic was the best! Recently we moved our business in West Hollywood. Vic handled the installation of our new phone system. He was great! He was very reasonable in his pricing. He was very dependable and always on time when he was supposed to be there. Once again I would highly recommend Vic for anyone's phone issues.

    Frontier Internet

    Frontier Internet

    (397 reviews)

    Chinatown

    Fiber 1gb service. The speed and quality are great, when it's working. The connection drops then…read moreresets several times per day, every day. This makes the service untrustworthy for any online financial transactions such as purchases, bill paying, banking, etc., or any other instance in which personal/sensitive data must be be submitted. Another issue is that customer service is completely non existent. Overall, Frontier is absolutely the worst ISP I have ever used.

    Anyone thinking about switching to Frontier (by Verizon)? Do yourself a favor and don't…read more We switched to Frontier (by Verizon). What's mess. Worked for several months. Then out of the blue, zero services - no Internet (we have jobs and kids who need access for school) and since TV came over the line, none of that either. Every morning, noon and evening I'd get a text saying restoration of service by X (i.e. 4pm the same day). After a day or two that showed itself to be a straight lie. No human to talk to on the phone, either. This baiting fraud went on for two weeks until we switched back to Spectrum. They owed me $7.01 per their recurring bill and kept it for months and months instead of just sending me a check. Eventually they sent a prepaid MasterCard I never requested containing my $7.01 which, if I activated, screwed me over with annual fees, etc. I finally got in touch with someone in the Philippines who said they'd send me a check; haven't gotten it yet - been about a week. Frontier is about the worst company with which i've had the displeasure of doing business. Shady and unfair business practices at every turn, in my view. Stay always unless you're a masochistic glutton for punishment. Consider yourself warned.

    Vago Communications - securitysystems - Updated June 2026

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