Utoh was very understanding of our needs and situation. Thank you for accomodating us.read more

It was a pleasure to collaborate with Yuto, who is there to support take care of my dear kitty's…read moreremains with the utmost of care. He was fantastic, and super flexible with my timing. Her ashes in a beautiful cedar box were ready quickly and it was a wonderful experience during my time of loss.

Sam & Sarah were on point today with Top Notch service. Kind, thoughtful, attentive,…read moreefficient...the list goes on & on. Since Alicia left, the hospitality of the front office has declined. I had to go to A4Pz today, a Sunday, and discovered this is the day to go for fast, fun service with a big smile & no attitude. You ROCK, Sam & Sarah!

I've been a customer with this vet office since 2022 when I moved to Suisun and started taking my…read morechihuahua Benito here. At first I had no complaints. They even had one of the doctors fix his teeth. They took really good care of him during that procedure. About 2 years ago the team started becoming real sticklers about the heart worm medication I gave him every month. It was a nuisance but I figured it was a safety precaution as they explained to me. Then when my fiancé moved in with his 2 pit mixes it became pretty ridiculous. This vet office had policies that are incredibly strict around prescribing heart worm medication. And with 2 medium sized dogs and a little, the price of these meds is WILD. I know this inflexibility around policy is not typical since I've asked folks about their vet experiences and found that some vets will have you sign paperwork that says you understand the risk of not getting them tested every year in order to ensure the dog can stay on the flea tick heart worm meds. This strictness was also very different than my experience at Redwood Vet Hospital in Vallejo. I give my dogs their heart worm medicine every single month without exception. I never miss a dose. This vet office isn't really willing to work with dog owners and seems more loyal to their policies & money than trying to mitigate health risks & disease in dogs. They don't believe their customers who tell them that we don't miss a dose. They don't care if you understand the risks they're describing for a possible missed dose. They will proceed to talk to you like your dumb. I've experienced both Dr. Kafka & Dr. Brandwajn talking down to either me or my partner (over the phone) about how we care for our dogs. I used to work at a dog daycare and I understand that many, many owners don't really know how to properly care for their dogs. I feel for vets and what they have to see and deal with. But the way business is conducted in this office is not the way to make it better. I haven't seen Heather in the office for a while, I'm not sure if she still works there but she was one of the office staff who didn't treat me like I didn't know what I was doing and even leveled with me and said that if money was an issue I can get my 3 dogs vaccinated at the monthly SPCA clinic. She seemed to understand that the safety of the dog should be the priority, but when we took our dogs back for their next checkup at A4P after taking them to the vaccine clinic we were treated as if we were lying about them having been vaccinated. The amount of hoops we have to jump through just to get our dogs access to flea tick & heart worm meds feels like a scam. We've brought our dogs in just for a simple heart worm test or cytopoint shot and been quoted $1000+ for a wild amount of additional tests they wanted to tack on. I do not feel like this vet is trustworthy or has my dogs best interests in mind. Our experience at the last two visits has finally convinced us to change vets. Which is sad because I really wanted to support this local business that isn't owned by private equity. Please enjoy pics of the goodest dogs in the world

Dr Preet and her brother and ENTIRE staff are amazing, we all bring our animals there for over 40…read moreyears Dr Harry would be so proud as they treat our animals with love/Kindness. They are fair in pricing and just all around THE BEST Vet in the entire BAY AREA Broadway VET is amazing & Arial at the front desk is FIVE STAR CLASS ACT.

Was a long time customer but this one incident changed everything. I had been taking my dog to this…read morevet for a few years now to get her check ups, vaccines, and dental work done. My dog is a toy fox terrier and she has black nails. Because of this a lot of groomers tend to cut too far out and end up hurting her, or making her bleed. Thus, when my groomer (who knows how to cut nails-- unlike this vet hospital) is fully booked and my dog needs a trim I take her here. Every-time they cut my dogs nails I was there and would hold her for comfort, she would move a little but that's about it. Never once, by her veterinarian nor in her medical records was it recorded nor stated (to me) that she had AGGRESSION issues, especially regarding nail clipping. I took my dog yesterday for a nail trim for 35 dollars, I don't mind since I pay for "quality". I don't want her to get hurt. However this time, they took her to the back without me (I had no issue since I trusted them ) but when she returned, I immediately noticed her nails WERE WAY TOO short! They were uneven throughout her paws. And she showed discomfort. I later took her to one of my other groomers and that's when we noticed THEY HAD CUT THROUGH 4 of her nail vessels and HURT HER. What's worse? At the end of the appointment there was no mention of aggression just that she was a wiggler (we both laughed). I called them to fix this or atleast make it right, instead I got a call from the manager. This manger is extremely disrespectful, emotional and started trauma dumping on me and cursing about a previous experience he had with a different dog. He then proceeded to blame their incompetence and inconsistent work on my dog. First he claimed that this is is bound to happen with dogs with black nails all the time ( not true, you are suppose to go in with clippers to cut majority of the length, THEN once close to the vessels GO IN WITH A NAIL GRINDER OR FILE. They just used the clippers ) . THEN he claimed that my dog didn't like having her nails cut because of an incident she had in 2021, despite having constant nail trims after the incident with no issues. He claimed that she was aggressive, and tried to justify their terrible work? ( if this was even true, why did they continue the service and HURT MY DOG? A good vetenerian would have refused service if it wasn't posible.) throughout this whole call he was yelling, talking over me and being so rude. When I told him that I just wanted my money back and wouldn't return he said the most disrespectful thing. " I would be more than happy to give you your money back, but let me give you some advice you should put your dog on sedatives for future nail clippings" crazy! Recommending this to a dog with no reported aggression is dangerous ! And extremely rude! For the sake of your baby's just don't come here. He proved that they DONT care. Why would you want to leave your pet in care of someone who can't even trim nails correctly?

My best friend passed to puppy heaven and after 10 years of companionship my friend is gone, but…read morewill never be forgotten. I was at a total loss of what to do. I called Kwasi and he was here to pick Jack up in 30 minutes. I really appreciate how quickly he arrived and had Jack back to me. I cant thank you enough! Daniel

Our beloved dog Delilah passed away in the early morning of April 7, 2024 at the age of 13 years…read more Her passing happened on a weekend, and many of the locations that I contacted were either closed, couldn't pick up until another day, or couldn't do a pick up due to us not being part of the area they serviced. It was already a stressful situation as it was. Thankfully, Pets.RIP was available at any hour of the day, so I made a call to Kwasi who answered my call and answered all my questions that I had. Kwasi is definitely a gem of a person; he is very compassionate, and being a pet owner himself, he understands the stresses that a passing of a beloved pet can have on its owner and family. There was no rush on when he could pick up; he told us to take as much time as we needed and to call him when we were ready for her to be picked up. After he picked her up to have a private cremation done, we kept in contact with him and he provided updates on when her urn would be ready. After 10 days from when he picked her up, he contacted me to let me know that her urn was ready. He went above and beyond and drove here to personally bring her to us. We would have been okay with having to pick her up from where ever she was, but the fact that Kwasi did this really touched us. Again, he is truly a gem of a person. Her urn was a beautiful sheesam urn with a nameplate of Delilah on it. Seeing it made me cry because I missed her, but also happy that she is finally back with us. If you ever need a private cremation (they also offer communal cremation) for a beloved pet that passed, please do not hesitate to contact Pets.RIP. The prices are reasonable, and they will take care of you from the moment you contact them until the time you receive your pet's urn.

The team at Bubbling Well is kind, companionate and most of all understanding. Georgina in…read moreparticular has always been professional and courteous. We've worked with her over the last 15 years and each and every time she made us feel valued and appreciated. The memorial grounds are immaculate and the perfect setting to remember your beloved pets. Each and every time we visit is a memory. Thank you again to the entire team for taking care of our babies

It's a special place - worthy of being where beloved pets rest. Their compassionate staff lends to…read morethe comfort in the choice.

This place is going downhill. We had an evaluation with our cat and it took OVER ONE MONTH for the…read moreDoctor Lin to FINALLY get back to us with results. The only reason why we received our results is because we had to push and call and express our frustration. For the last week and a half it's "Oh the Dr will call you today." But she doesn't call until the end of her work day, so you can't call her back. She says she'll call on Monday after the weekend. Monday we get no call so we call Tuesday. "Oh she's not in today." This is irresponsible bullshit. What about the first few weeks after our appointment? NOTHING? NO ATTEMPT TO REACH OUT TO YOUR CUSTOMER? Obviously our needs are not a priority for this place.

I'm so happy to say I've finally found a vet closer to home that I truly feel cares for my fur…read morebabies. I have two 11-year-old chihuahuas, and one of them has had many health issues over the years. When I lived in Oakland, I took my dogs to Grand Lake Vet and when i moved to Richmond I would still make the trip to Oakland because it was all I knew. I l tried another place in El Cerrito but unfortunately had a terrible experience, so I kept making the drive. Recently, I was highly recommended Pinole Vet Hospital, and I'm so glad I decided to check them out. My dog had been itching excessively, so I booked an appointment online -- which was super quick and easy. Check-in was smooth, and the entire staff was so kind and welcoming. From the front desk to the vet tech and the doctor, everyone was wonderful. They genuinely seem to care about their patients, and that means everything. I'm beyond happy to have found our new vet closer to home. Highly recommend!

The biggest plus is of course that they are open 24/7. It makes a huge difference to get help in a…read moremoment notice. Everyone is super friendly, nice and helpful. Yes, I had to wait a bit, but my kitty was not a true emergency. She had an UTI. The doctors were pretty thorough and explained everything well . It made a huge difference in her well being to get seen, diagnosed and treated asap. My two visits here have been very good and helpful. I will come back again if I have the need for my pets. Thank you to each and everyone working here!

The front and back "staff" were very efficient, empathetic, friendly and professional. I had…read moreinitially left a message for somebody to call me regarding a potential visit to the clinic with my kitty Rusty. The call was returned well within an hour. I was relieved and very appreciative of that. I will return to the Solano-Napa Pet ER Clinic for future needs of my pet(s) I thank them all. Oh, and the veterinarian was exceptional. (Don't remember his name)

Laying my beloved Darla to rest was one of the most painful moments of my life, yet Pets Rest…read moreCemetery provided a level of care, respect, and spiritual comfort that brought peace to my heart. Their grounds are serene and beautifully maintained, offering a sacred space where our companions can rest with dignity. I want to express my deepest gratitude to Teresa and Julio, whose compassion and professionalism were truly a blessing. Teresa guided me with patience, gentleness, and understanding, making every step feel supported. Julio handled Darla's arrangements with profound respect, treating her as a cherished soul rather than just a pet. Their kindness reflected true humanity and grace. In a moment of grief, they offered not only service but comfort rooted in compassion, reminding me that God watches over all His creatures. I felt that Darla was honored, cared for, and entrusted to a place where love continues beyond this life. Pets Rest Cemetery is more than a resting place -- it is a sanctuary. I wholeheartedly recommend it to anyone seeking a peaceful, respectful, and spiritually comforting place to honor their beloved companion. I'd like to thank everyone at Pets rest cemetery for your patience and support! From, The Amaya Family!

Life feels unbearable losing my little girl who was by my side 24/7 during both of our health…read morebattles we've fought together, since the day we found each other. As we both began to decline from terminal illness and disabilities, where mine progressing caused my attention to split- This caused further issues for her wellbeing and safety. A traumatic accident resulted, and where I also couldn't rush to her to stop it in time. She survived the tragic fall, and yet her injuries were far too much to add. I had to choose to set her free. Part ways with my other half, and lay my baby to rest. To have an angel of a mobile vet come to us, so Lucy would not need to be in pain and anxiety in a car to a clinic, then scared in a clinic as her final moment, was a huge gift. Then what saved me from full blown drowning after, is finding Pets Rest. Where I could stay with Lucy's remains, and all the way through. This option to witness was a must for me. To never take my eye off of her ever again, even after her passing. This was not something I even knew I could do, until looking into Pets Rest. The got us in very quickly, in just 2 days. The chapel, the grounds, the employees-everyone and everything about this business is absolutely beautiful. Perhaps an example of something I've heard of called "sacred commerce". They're not trying to get rich here. In fact I wonder how they afford to be so fair and generous. Taking no shortcuts, but going the extra miles to create and maintain such a gorgeous heartwarming setting. Giving us plenty of time to grieve and say goodbye, in their Saint Charles Chapel. What I got out of this experience, I'm sure would cost a fortune anywhere in the country. And here this is San Francisco... The operator was so kind, patient, compassionate and very informative. I learned so much from him. He was the best part of my experience with Pets Rest. I always want to drive by when i can, even though I didn't buy a burial plot, I'll always see Pets Rest as where to go to honor Lucy's life. Very blessed for this family business. Thank you,

My wife and my dog recently died due a battle with cancer. We were referred to Golden State Pet…read moreCrematorium which is in Livermore, we live in Oakland. I wanted to shoutout the staffer who helped us, Kass, who was very friendly, responsive and respectful and answered all of our questions in a timely manner. There are some options when a pet passes. We scheduled our vet to help us with in-home euthanasia, and we made plans to bring our dog to Golden State. They had a room available to us to say goodbye, we even brought our other dog with us to say goodbye. The have a variety of package options (custom urns, etc.), we had our own plans in mind but Kass was not too pushy in trying to upsell options. When you dropoff a pet for cremation, they say they will turn that around in 7-10 business days, I think they did it in 6. It feels a little weird to review a pet crematorium, but we have another dog at the moment, and we'd consider using Golden State again.

Meant to post this review earlier, but was caught up processing my grief from losing my fur best…read morefriend. That said, I just wanted to say thank you to Shane again for his true patience, professionalism, kindness and understanding throughout the whole process. A friend recommended me to Shane and Golden State Pet Crematorium after she lost her fur baby. When the time came after Indy; my dog, passed away, I contacted them the next day. They said that we could come in asap and that there was no wait period, which I appreciated. On top of that, he empathized and was patient with me when I sobbed on the phone because it happened so soon. Which I truly appreciated since it proved to me that Shane is a real one. To wrap up, their prices are extremely fair, the options are gorgeous as seen in the pics I included, and the turn around time to complete the cremation was finished in a week. I would highly recommend Shane to anyone who is looking for a crematorium for their recently deceased fur baby. 10/10 easy for this spot.

I took my little loyal in because she had been sick. I called ahead so they were ready for me when…read moreI got there. We met with the tech, Veronica, and the doctor. They worked up an estimate that was quite large. The estimate had a low end and high end numbers. Veronica sat with me and explained each charge along with how and when it may apply. We played around with the numbers to help us fit it within an easier budget. Veronica was very thorough, patient and informative. My baby was sick so we had to do something. I left my pet with them to be treated while hospitalized. Unfortunately, I did not know exactly how sick she was. Within a matter of a short period, diagnostics came in with not so good news that left us with two options. Neither of which I was prepared for. After hearing the extent of my babies sickness, it was evident we needed to set her free. As painful as those words and that decision was, it had to be done. We drove back to that hospital to be with our baby. Sage has a special room just for the letting go process. Although we were not ready to say goodbye, we appreciated the quick return on labs and such, that gave us the answers needed to make the right decision for our girl. If you have been trying and struggling to piecemeal answers for your ill pet, I'd suggest going to this one stop shop. They have the doctors, staff, equipment and specialists on hand to get you the answers your pet and your family deserves. We love you Tabitha and miss you greatly. You were a very special, sweet, loving pup that contributed so much to everyone you met.

I am incredibly disappointed and disgusted by the lack of empathy and urgency at this location. I…read morebrought in 4 rescued kittens that had been accidentally trapped under a client's crawlspace for over 5 days without food or water. This was an absolute medical emergency. Instead of acting quickly, the receptionist was incredibly rude and told me to wait for a nurse just to decide "if they could stay or not." I ended up waiting for over 40 minutes. While I was waiting, three other clients walked in, and all of their animals were taken back to see a nurse immediately. When I questioned the staff about this, they claimed the other animals were emergencies. How are 4 starved and dehydrated kittens not considered an emergency? What makes this worse is that this place is supposed to work with local animal shelters, yet they couldn't care less about these rescue animals when it actually mattered. It felt like because these were rescues and I wasn't a standard high-paying client, they didn't want to bother helping them. A veterinary hospital should care about saving animal lives, regardless of where they came from. The lack of care, terrible communication, and rude behavior at the front desk are completely unacceptable. Avoid this place if you actually have a real emergency.