I called ahead of time to check for availability as my cat was suffering from throat inflammation. Smokey retched and gagged as if something was stuck in his throat. The receptionist, Bashelly, was kind, patient and courteous as she listened to my needs. When I arrived, the nurse was very concerned and attentive. The vet, Elizabeth Matte, came in and was laser position focus and she was very concerned. I had gone to VCA hospital in Antioch and felt disregarded and disrespected. Thankfully, SAGE took care of my cat immediately with sedation and oxygen. I was constantly kept informed unlike the lack of attention at VCA hospital. . It cost a smidge more but worth it for the professionalism, respect, compassion and attention that I received and my cat. I was also informed that my cat had a heart murmur and gallop unlike my care at VCA hospital. Now, my cat is on the mend and I'm thankful for their care. They really care at SAGE and you can feel it unlike VCA hospital in Antioch. read more

I am incredibly disappointed and disgusted by the lack of empathy and urgency at this location. I brought in 4 rescued kittens that had been accidentally trapped under a client's crawlspace for over 5 days without food or water. This was an absolute medical emergency. Instead of acting quickly, the receptionist was incredibly rude and told me to wait for a nurse just to decide "if they could stay or not." I ended up waiting for over 40 minutes. While I was waiting, three other clients walked in, and all of their animals were taken back to see a nurse immediately. When I questioned the staff about this, they claimed the other animals were emergencies. How are 4 starved and dehydrated kittens not considered an emergency? What makes this worse is that this place is supposed to work with local animal shelters, yet they couldn't care less about these rescue animals when it actually mattered. It felt like because these were rescues and I wasn't a standard high-paying client, they didn't want to bother helping them. A veterinary hospital should care about saving animal lives, regardless of where they came from. The lack of care, terrible communication, and rude behavior at the front desk are completely unacceptable. Avoid this place if you actually have a real emergency. read more

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I've had horrible experiences here with two different dogs at two different life stages. The through line is that they dont check your animals' medical records, their care is completely substandard, and they have zero compassion for you or your pets. I took my senior dog here to get treated for vestibular disease. He seemed to be on the mend when he became lethargic two days later. I rushed there just for a different vet to tell me I needed to euthanize him because he was "no longer himself anymore." It was clear she didn't read his chart bc he was a healthy dog before those last couple hours. In shock, I pressed for more info and she shared he had a 102 degree fever. I pleaded with her to give him fluids and treat his fever. he completely recovered until passing of old age two years later. I recently took my 4 month old rescue puppy here after he started throwing up all food and fluids. Suspecting kennel cough, they grabbed him from my car and took him to their isolation rooms. After much waiting and worry, the vet comes out and sternly tells me the puppy bit their tech and he's being reported to the county and they're worried he has rabies. I'm completely shocked and flabbergasted they didn't bother to read the vaccination records I shared or care that he's a traumatized former stray dog I've had for a week. I would have thought precautions would have been taken to either be gentle with a traumatized puppy or use a muzzle. Knowing I took him there for dehydration, they keep him alone in a kennel for nearly four hours, giving zero water because they "didn't want him to throw up." I called several times for updates and eventually had to park myself at the front desk, or it probably would have been an even longer wait. Finally I get one dropper of meds for kennel cough, get him home, and he immediately throws it up. That was the reason I took him there in the first place except now he's even more dehydrated. I desperately call and they say the doctor will call back asap. Did they call? Of course not. A second dog of mine would have died needlessly if id trusted their care. Thankfully a kind vet close to home agreed to see him after hours, gave him IV fluids, and prescribed meds for coughing and nausea. PS Sage recommended $1,100 worth of needless tests and x-rays that refused because I didn't want him there alone for four more hours with no food or water. But didn't feel the need to prescribe any meds that would help him eat or drink. If you love your dogs stay far far away from this place unless you have no other choice. I've never been so disappointed in an organization in my life. read more

Sadly, Louie lost his fight with cancer but their 5 star rating remains the same. When I had to rush Louie in during his last moments all the staff were kind and gentle during this tough time. I thank all of them from his doctor to his nurses I always felt Louie was loved and care for as if he was their own pet. I highly recommend SAGE Concord. read more

My cat was sick and this and vca were the only place open. I called on a Sunday around 11am there was no wait and they said to go over. This place is more like an emergency room for animals. The place is huge with a ton of parking. It does feel like an emergency room. I was the only one there so I was checked in. My cat had a fever and was not eating. They got me right into a room within 10 minutes. They said everything seem okay but that they had to do X-rays and probably give antibiotics because of the fever. I had a pet die in the past so I think i just agreed to the price $1,960 for a fever! I had to leave her there for a few hours then they called me to pick her up. They just gave antibiotics said her heart looked inlarged. They gave me cat food and some medicine to put on her ear to make her hungry. They reimbursed me $50. So total was $1,900 for a fever. I personally think the price was outrageous. The care and place was nice but the price is too high! read more

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We experienced a pet emergency at 2'o clock this morning. Our dog, Keira, a shih-tzu, 13 years old, had a new onset of seizures, 2 total. We called ahead and they rushed to take care of her but she passed away. Dr. Matte and her team were so exceedingly kind, sensitive and considerate. She was very thorough in getting a history , explained what they did, what they found and what may have contributed to her death. We know she was advanced in years and death is inevitable but during that time of need, in an emergency, our dog and our family were treated with so much care and respect. I will never forget their compassion. The site was also very clean. They had a special place for us to say goodbye to Keira. This is an amazing place if you ever need emergency care for your pets! read more

I'm going to start by saying, Dr Jack (Jack Meagher) saved our cat, Ruby's, life. Ruby came into the ER after being diagnosed at another emergency vets office. It was touch and go for a few days, but Dr Jack thought outside of the box and figured out what was really going on with Ruby and saved her. His entire team was so friendly and took super good care of our baby. After seeing how kind they were, and babied our Ruby, I trust them 100% with Rubys care. The cardiologist (Dr Lori Siemens) who we also saw was just as kind and gave us all the information, plus some, that we needed. We will be seeing Dr Siemens again in the near future and since Ruby will need to be seen by a cardiologist for the rest of her life I'm glad it's her. read more

SAGE Veterinary Centers - Concord - Ruby - Veterinarians Near Me - Concord, California

PLEASE STAY AWAY FROM THIS BUSINESS: INSTEAD GO TO VEG 622 Contra Costa Blvd, Ste A Pleasant Hill, CA 94523 I came in to SAGE with a foxtail emergency with my dog. Once admitted a female vet tech with dark hair asked the usual questions but was very rude and not compassionate. I informed her that I felt she was being rude and I started to cry. The treating doctor came in the room and I asked not to work with that tech due to being treated abrasively. The blond female doctor said that "if you're being ignorant to the staff" I wouldn't be able to be seen (?). Wow... after discussing the totally unprofessional interaction, I was told me to go elsewhere. I have a doctoral degree and the doctor calling me ignorant is the most unprofessional statement to make to a new client. I was answering their questions to the best of my ability. I was shocked at not having kind and warm care while stressed & my dog is going through veterinary emergency! I have never been treated so poorly at a veterinary business before. I left right away and went to VEG (two minutes away) where I was greeted with care and respect. They were caring and asked questions respectfully. We were seen promptly. DO NOT GO TO SAGE read more

This is not about cost or care. This is about bedside manner. Every single person was cold, rude, and impatient. Even the vet. I tried to give grace--it's an emergency vet and there might be some high pressure situations. But the place was pretty empty the three hours we were there and I saw only two other animals come in. I was pretty taken aback by how unfriendly everyone was. I will 100% avoid this place if I need emergency services in the future. read more

We saw Dr Tomo Wiggins for some pretty serious eye issues. He and his team and fantastic.

I am so impressed with how prompt this emergency vet was. I called 10 minutes ahead informing them I was coming in with my injured pet and they took him back right away and had answers for me within 5 minutes. I was very emotional and they consoled me. Best experience I could have asked for in such a stressful situation. Thank you all! read more

I was taking my dog here for her cancer treatments they don't care about ur dog we missed a visit mind you I pay 300 for these visits they never called to check or anything on her when she passed I never heard from her cancer Dr ... the lack of compassion here is not worth it go to Encina or veg read more

Traumatizing experience for my family. Your cat family??? DONT BRING THEM HERE. I wish I can give them a ZERO STAR We brought our lethargic cat who couldn't walk. When we walked into this cold establishment, I felt unwelcome and unacknowledged. While checking in they took our cat without telling us when we will see them. They didn't communicate properly with us or internally. They tried to "help" him by keeping him over night and costing 5k. And when going against that plan so we can leave for a second opinion, THE DOCTOR SHAMED US. Costing us A TON of money and almost the life of our cat. Safe to say, VEG is way better with customer service and empathy. read more

I came here due to an emergency after my recently diagnosed with cancer dog Kain, who could no longer stand up on his own (he is over 100 lbs). After calling multiple places for in home euthanasia, nobody was able to come to my home that night. I made the decision to take him here that same night. The bedside manner that all the staff displayed was above and beyond, and not once did I feel like I was being put on the spot or judged for my decision. They even had stretcher to take Kain on a stretcher from my car to inside the hospital. Their rooms were very calming and despite the circumstances of saying good-bye it was all handled in a professional manner. Thank you SAGE staff for helping me through such a challenging time, and the card sent by Dr. Wong was definitely a nice touch! By the way, pricing wasn't too much more than what I would have paid for in home services, so when that isn't available, SAGE is the next best thing. read more

We are incredibly grateful for the outstanding care Dr. Jennifer Strasser and the entire staff at Sage provided for our boys, Oreo and Lucky in late 2024. From the moment we walked through the doors, we felt supported, informed, and truly cared for. Dr. Strasser took the time to explain everything clearly and compassionately, making sure we understood each step of their treatment. Her professionalism paired with her genuine warmth made a stressful situation so much easier to handle. It was clear that Oreo was in the best hands possible after coming from another vet with less resources to handle his end of life care. The entire Sage team was equally exceptional--kind, patient, and attentive. They treated our boys like their own and consistently went above and beyond to make sure they were comfortable and well cared for. Every staff member we interacted with made a meaningful difference during a very difficult time. Thank you, Dr. Strasser and the Sage staff, for your dedication, empathy, and expertise. Oreo and Lucky couldn't have received better care, and our family is deeply appreciative for everything in 2023 and 2024. read more

Our cat passed at home. We took Julia to Sage and we talked financial options. Long and short of it, they offered a communal cremation which was the best option for us. The staff was gentle and caring. From our experience, we recommend Sage. read more

Nowhere on their website do they say that they are 100% referral based, but that's what I was told when I called. I was not allowed to make an appointment because another vet had not specifically referred me to Sage. Edited to add: After reading these reviews, perhaps we dodged a bullet - I'm quite glad now that we didn't get in. read more

If you have any other choice avoid Sage at all costs. Insanely expensive. No regard for your animals. Put my girl in a cage for hours while I sat in the waiting room. She was done and ready to go but they are so understaffed that they forget all about you. Staff are rude. Nobody seems to care if you ever get your pet back . read more

My dog was seeing the cardiologist at this hospital for several months. The last time we brought him in we informed the doctor about his coughing and vomiting. The cardiologist disregarded our concern and said it was not related to the increase in medication. Told us his bloodwork was good. Gave us more medication and kept us on our way. Two days later, admitted my dog back to the ER for the 3rd time in 4 months. My dog was now diagnosed with a heart arrhythmia and had fluid in his lungs, and now at end stage heart failure. Took him home with even more medication and 7 days later passed away. Cardiology never informed us of fluid buildup or that my dog was at the last stage of his heart disease. Spent so much money for a specialist just to tell us about bloodwork and not do secondary check ups (like maybe an EKG since YOU'RE THE SPECIALIST IN CARDIOLOGY) to see why his cough came back or why vomiting was occurring. Next time, I would get a second opinion and go somewhere else if I'm gonna spend 15k to do whatever I can for my pup. On top of all this, the department knows my dog passed because they called to verify the upcoming cardiology appointment, to where we notified them of the passing of our beloved pet. It's been a week and not one condolence call or email has been sent our way from Sage, knowing we trusted them with our baby. read more

I used to love this place to the point.i would travel from Hayward to go here even though there isvojevin Dublin which is alot closer then concord, but they hsve changed workers and basically every single one of them is unprofessional, uncompassionate, and left me feeling they could care less what happened to my dog . Before if I was doing the recommended care and the initial look.over wasn't extensive the Dr would wave the initial fees so I could do the care without me even asking. This time o asked explained my personal situation and the assistant wouldn't even ask the Dr and the large lady at the front made up something about a manager not being in. No shit it's a emergency vet I'm pretty sure the Dr's can decide what they charge. read more

My wife surprised me with a puppy that I felt so attached to. Well it turned out to have parvo, they wanted 4 to 6 k to treat him or 1100 for home care. Meaning there just giving me meds and pretty much I take care of him. So I'm assuming meds were 1100 then another 180 for next visit and could be more money after. 4to 6 k I can't get over that for what medication and a place to stay. I'm better off renting a hotel, basically medication is what I'm being charged. It's sick how could ppl afford this it's disgusting the price for medication. Then charged me 600 to put my little guy down I'm heartbroken from I'm also upset at the service to just say we can put him down for 600 because there price was outrageous. I will never forgive them, I hope they all sleep better knowing that they do this. Do not come to this place unless you have deep pockets. Long story short. I was forced to put him down. I wanted to pay half now half later. I hate this place read more

SAGE Veterinary Centers - Concord - Our puppy they treated - Veterinarians Near Me - Concord, California

Great customer service, a little pricey for as long as you wait. We did pop up as an emergency and they didn't have many people, but I'm thankful they were able to help out with our issue. Very clean and newer place. read more

Did not enjoy my experience there. Vet had zero courtesy and was extremely short with me the moment they walked in the door Short wait, which was great Clean lobby and waiting area Be prepared to take out a 2nd mortgage to pay for bill. Prices are insanely high read more

A little pricey, but worth it. They saved my dog's life when he got seriously ill out of nowhere. They took him in just in time. We're sure he wouldn't be here if it wasn't for Sage. read more

SAGE Veterinary Centers - Concord - Remi - Veterinarians Near Me - Concord, California

Welcome home after 2 night at hospital. My little girl got unusually injured. We didn't sleep for 2 nights. Finally, everything is good now. Once again, I would like to express my deepest appreciation to all the veterinarians and staff at SAGE Veterinary Centers - Concord and Veterinary Emergency Group. I will always remember your kindness and dedication and will forever cherish the care my pet received at your hospitals read more

SAGE Veterinary Centers - Concord - Veterinarians Near Me - Concord, California

I've had a few pets in here over the years, even back when they were on Monument. Yeah, it's super expensive but this is a very necessary place when you have emergencies and you can't get your pet into the local vet right away. Had my cat in this weekend, she's having renal issues, and yes, I dropped 5000 bucks. She spent the weekend there and I'm worried about her but glad, even having spent a lot of money, to know what's going on and have an idea where we're headed. Plus, it's hard to find a good vet these days in general. I'm still looking for one as a regular vet. read more

I haven't used their services yet, but I called to inquire about neutering my cat. The receptionist, Bridget, was incredibly kind. If I ever need specialty veterinary care, I'll definitely contact them. read more

Dr. Liu was an amazing doctor! She really understood how stressed I was after Charlie was attacked at the park but she took her time to talk to me and reassure me that he was okay and really took care of him! read more

Here's a funny story. We took our 13-year-old Shih Tzu to the vet this morning because he was limping and whimpering. As a loving mom, I naturally overreacted. After the assistant took his temperature, which he hates, he suddenly seemed fine and ready to leave. We waited 20-30 minutes for the vet, then I told the front desk he seemed okay and we'd come back if needed. They convinced us to stay, saying someone would be with us shortly. A staff member explained there was a wait due to other dogs, but she took ours with her when she left the room. We asked if we could go to the car for a sweater, but she said no without giving a timeframe of when the vet will come to see us. We decided to leave anyway. Just a minute later, as we were walking back into toward the entrance door, the nurse ran out to tell us the vet was ready. We were surprised since we expected a longer wait. The vet, Kiera Steele, assured us there was nothing to worry about, and we could take him home at no charge. We laughed on the way home, thinking Sage must have feared we were abandoning him. But no way were we going to do that! I'm sure they've had pet owners abandon their dogs and their duty to pay the vet bills, so I 100% understand. Thank you Sage!! I really appreciate you for calming my own nerves and assuring my baby will be safe. I would have paid a fortune to keep him alive. I was just really cold inside your office! read more

I had to bring our boy Jaxon in to Sage yesterday, a day after seeing his Vet for the same issue, which was getting worse. There new facility is fantastic very modern and easy to get to. The front desk staff were very nice and friendly. We saw Dr. Ryan Beverly and we're immediate fans. He took a very good history, and gave our dog an excellent looking over. He checked everything, he said we could either continue the course, because he felt it was nothing serious or we could get labs and an Ultrasound of his abdomen, for our piece of mind. We chose the later, because I wanted to be certain he did not have a blockage after eating grass. We left him for the day. They said the ultrasound would be done at 3:30. At 4:00 Dr. Beverly called us with good news that there was nothing serious and prescribed add on medication for him. I'm very impressed with Sage, I am extremely picky about my two dogs and I could not find anything wrong at Sage. Some of the negative reviews scared us a bit, but everyone is entitled to their opinions. Thank you Dr. Beverly and Staff for taking such good care of our Jaxon. read more

SAGE Veterinary Centers - Concord - Our boy Jaxon - Veterinarians Near Me - Concord, California

My 15 year old cat became very weak and started vocalizing in manner that showed she was in severe pain. This was at 9 PM on Friday night. I took her immediately to SAGE. I knew it was probably going to be a bad outcome based on her history and her severe pain. The staff there were so efficient, kind, professional. She was seen within a few minutes by the doctor. As I feared, the ultrasound showed free fluid in her abdomen. A very bad sign. The doctor and staff were very patient with me as I made the decision for euthanasia. As a retired RN I understood the seriousness and knew that really was the right decision but it is still so hard to do. I can not say enough on how supportive and kind and technically efficient and competent they were in setting up the process. I held my cat in my arms as she went comfortably away from the terrible pain and crossed that bridge. I highly recommend this center. It is the second time I have had to use them and the service has been great. I believe the charge was very reasonable. Thank you, SAGE. read more

Do not bring your pets here. They will charge you a massive VERY EXPENSIVE fee and will only recommend more expensive diagnostic testing when all testing results are normal BUT no intent to make your pets feel better. THEY WILL TRY TO SUCK OUT EVERY PENNY YOU HAVE for their gain and greediness. read more

Clean facility that doesn't feel depressing. Short wait time (30 mins) compared to the 2-4 hour wait quoted by VCA in Walnut Creek. Friendly staff. Dr. Beverly was knowledgeable, did an in depth physical exam of my dog's leg and back trying to identify the reason for his limp. My bill was on par for what one would expect for examination, lab work, and meds. read more

It's taken me 2 years to share this. I wish I remember the vet's name- but that isn't too shocking that I don't, it was one of the worst days of my life. I took my girl in because she was having shortness of breath. The vet expressed that her heart was failing and she was approaching the end of her life. She was so transparent and told me they could keep her over night on oxygen and monitoring her vitals but emphasized that if it were her in my shoes, she'd take her home and love on her. She passed away the next day, I am so thankful for that last night I had to love on her. There are absolutely practices that are production driven and I didn't get that vibe here. read more

Took our dog in on a sunday because her eye was bothering her and we thought maybe she had a foxtail, they kept the dog a few hours, put dye in her eye and said nothing was in there, sent us home with some drops . 5 days later after a lot of pain and a very infected eye , our regular vet pulled a giant foxtail out of my poor dogs eye. WTF!!!! That is not acceptable. And they charged us a fortune for mis diagnosis!!!!!! I am updating my review since the director of sage called me back and apologized and offered a refund read more

Very disappointed with their handling of my dog when i brought him there. They did an xray and couldn't diagnose what's wrong with my dog!!!! They discharged him and my dog got sick again from the same illness. read more

This pet emergency we used about a month ago in the middle of the night around 2:30 a.m., was superb. We regrettably had to put our "BooBoo" black male cat down and the experience was very gentle but of course heart wrenching. I love this place and wish it were not just a specialty hospital. read more

I had an excellent experience at Sage Concord where they treated my English mastiff or a foot wound. Dr. Del Campo was excellent and a great communicator. Her nurse Shannon was very friendly professional and informative. Courtney check me out from the clinic was very friendly and provided excellent service. Top notch facility thank you so much. read more

We had to go to emergency at 2am for our 16 year old baby girl. We've never used emergency before never needed to. Sage took us in right away. The tech was so sweet and kind to us. We didn't need to wait long at all before our girl was seen. Dr. Jaiyin Liu was awesome! She was extremely thorough and explained everything we needed to do to care for our girl. Empathy, kindness and professional in every way. The price was way less than we expected for an emergency, injection and meds. Thank goodness this is close by. Well done! read more

Unfortunately we have been here more times than I'd care to admit but they have taken excellent care of our pets each and every time.