I came here to get a special kind of ultra sound called an MSK that is supposed to be aimed at…read moreimaging the musculoskeletal system. However, not a lot of places offer this special ultra sound because only certain technicians are able to perform it... Anyways, this location had someone available to do it so I came here for that. The technician was nice and made sure I was comfortable the entire time. The procedure room was extremely clean! Unfortunately, the results were a kind of a draw because the images were not great and I had to go get an MRI. I wouldn't recommend getting that kind of ultrasound but I would recommend this imaging facility.

I had a appointment for a Cat scan at 11:40. I arrived at 11:20am . Sam, greeted me and promptly…read moregot me checked in. The lobby was very clean, calm, and quiet. I was taken in for my scan at exactly 11:40 (my appointment time). Debbie did my scan and was very pleasant. I so much e joy coming to Banner Imaging vs.Simon med. Keep doing what you're doing!

My negative review is more about the SimonMed company rather than this specific location. My bad…read moreexperience was the fault of their central customer service or scheduling staff. I've had a nice experience with the staff at this location for imaging needs. Here's the issue I had the past week: I've had a brain scan appointment scheduled and reschedule 3 separate times due to errors or mistakes on the part of SimonMed. It's been so frustrating that I asked my neurologist to refer me to another company for my brain scan. Even though this may push out the scan further than with SimonMed, I cannot give them my business based on principle now.

Would give zero Stars. The process was a mess. This was the Copperpoint facility. Th technician…read morejust got out of school. I went in for a simple ultra sound. Which I have had many times for blood clots. it's a little uncomfortable, this time the pain was unbearable. Technician tried many times to fine my vein. I finally told him to stop, and could not continue. I have tried calling Copperpoint to no avail. Cant speak to any one at the facility. Haven't heard a word back. WOULD NEVER RECOMMEND ,

I wish I had better to say about the quality of care here…read more The good... Almost everyone here, desk clerks, support staff, medical assistants are excellent. Lab is super efficient and friendly. So, what is the problem? For the third time in 3 years I have to see a different primary care person. Over the years they have been all over the place. Exceptional, great, terrible, mediocre, and now, this year, useless. Not a Doctor, not a PA, a Nursing practitioner. This person seemed completely uncaring, and yet socially woke! No sense of humor, no human connection. Just filling an empty chair! I feel like I wasted my time getting my annual checkup from a drone. Dont Veterans deserve a Doctor as their primary health person?

Worst care experiance of my life. Stay away from military service if you can because if you do…read moreanything in your career risky and get injured, you will end up here: Where they will try to slowly kill you. I was in a helicopter crash in 2012 that left me with a hernia I have had ever since. After countless visits complaining of abdominal pain and back/hip pain (I didn't know what a hernia was), no one looked at me or caught it. When I finally got surgery, the mesh failed within 4 weeks. Despite even more ER visits and more appointments, I was told I am basically fine. The surgery did not take because my hip and back are causing the hernia (which I was told by PC here was impossible). Second time I have surgery (3mo ago), the same thing happens. When I try to get help with that, they kicked me off the team! I have been through 5 primary cares and anytime you push them to help, they kick you off the team and send you to the next "Primary Care Provider" who is basically a glorified nurse placed into a Dr's role so that they have no authority. Meanwhile, I am left to suffer with no support.

I have been coming to this location for years, and this is the first time I've felt compelled to…read moreleave a review. The front desk employee checking people in around 12:45 p.m. on July 21, 2026 (long dark wavy hair, no name tag) was very unprofessional. She came across as passive-aggressive, rude, and on a power trip. She honestly reminded me of the stereotype people have about TSA employees. This is a medical facility where people are dealing with very serious health problems. A little kindness and compassion go a long way. There is a professional way to enforce policies without making patients feel like they're an inconvenience or talking down to them. I've always had good experiences here, which is why this interaction was so disappointing. I hope management addresses it because the front desk is the first impression patients have, and they deserve to be treated with respect. I now prefer the Mesa location over Gilbert, even though I live here. I did have a good experience with Tiffany, the US technician. She was kind, professional & efficient. Thank you for making an awful experience a little bit better, Tiffany.

I was referred to this facility by my oncologist, Dr. Lindsey Willmott after she & her team…read morediscovered what looked like a lesion on my right breast. I arrived with the orders from Dr. Willmott. I was greeted & taken care of by one of the office staff right away. Very friendly office staff here. Erin & Brittany were the techs who took care of me & did my mammogram work. They are super nice, very caring & compassionate, & quite helpful. Because of my referral, I was seen as a priority patient. I recommend this office for any woman who is in need for a mammogram.

If you need imaging services prepare to spend over 25 minutes on the phone JUST TO MAKE AN…read moreAPPOINTMENT even if you were just there 3 weeks earlier! You spent time entering ALL YOUR INFO into their online portal, then they ask for it ALL again over the phone, then AGAIN at the front desk. 3 weeks ago after I spent all that time making my first appointment they CANCELED IT the next day without calling me first, said insurance would not authorize when authorization was NOT REQUIRED! After I finally got my scan 3 weeks ago, they called and texted me at least 7 TIMES to schedule the SCAN I ALREADY HAD! Then I had to spent 15 more minutes on the phone to get that to stop! If they're this INCOMPETENT administratively how good are they at diagnostics?

7am appointment and they insisted I get there early, including texts at 5:30am to get there early!…read moreSo I arrive at 6:30am only to sit outside until 7am when they open. The office staff did not greet me, did not say good-morning, did not even acknowledge the fact that I've been standing outside. And they charged me more than what was quoted. Dead cockroach in the waiting room. 1 star is being generous.

It took me 30 minutes to make an appointment. Apparently their computer system was having issues…read more I made my appointment for 8:30 . I arrived early for my appointment, but found out without asking me, they changed my appointment time to 8:15. Bc of this, according to them I was late and they'd need to reschedule me or "work me in within an hour" it's been over an hour and I haven't been called back. This didn't just inconvenience me but messed up my whole work day. There were other things to regarding payment that I was annoyed with and given poor communications on. I'm very displeased and would not recommend them or especially this location. (Spectrum location) PS it was very hard to find their building. A very poor business community layout.

I'll say each person I came into contact with were courteous, professional, and kind. I was there…read morefrom 8:30 to 11 ish to complete a series of x-rays. They kept me moving until everything was completed... I appreciated their professionalism & thoughtfulness. I'll go nowhere else for professional x-ray exams,, just SimonMed. Thank you SaraJane Thompson

Can you imagine being made to wait over an hour only to be told you owe $45 for an x ray, when my…read moreinsurance company told me I had met all my deductibles so I have no more out of pocket expenses until the first of the year. When I notified Elizabeth at the desk, who initially told me it would be a 10 to 15 minute wait, she then told me it would be an additional 45 minutes until they can rerun my insurance. Frustrated, I just paid the $45. Low and behold, 5 minutes later I was getting my X-rays which took a total of 5 minutes. *I personally would not recommend using this company. ** Now I have to wait 10 days before the services are posted in the system and I can request a refund. *** I do have make known that the radiologist that helped me was amazing and friendly. Maybe the front office staff needs to be replaced as a start.

If you need an x-ray, please do yourself a solid and BOOK an APPOINTMENT at a REAL medical…read morefacility. SimonMed does not make appointments for X-rays. You must walk in and wait. I checked in and was informed that it was an hour wait. As you need to get it done, I took a seat. I paid the requested amount upfront. An hour and a half later, I checked at the desk to make certain I had not fallen through the cracks and was told that the tech was going to be doing 2 DEXA scans first, as they were scheduled appointments and X-rays are just walk in. Another hour wait. If you aren't going to schedule me for an Xray, STOP robo calling me asking me to schedule an appointment. Never again. Never.

Great customer service and the process was seamless. Also I had a couple of questions that were…read moresatisfactory answered

My husband and I came here today to get our TSA pre-check interviews done. The building was clean…read moreand the process went fairly quickly and smoothly. There was only one worker (possibly due to Covid) so it made things a little bit slower than usual probably but overall pretty good experience.

I visited Premier almost ten years ago and it was time again for that all favorite Doc. visit when…read moreyou hit 60 lol Premier was Excellent and very Professional from start to finish ( at least while I was awake lol JK ) had a great video chat with the doctor and everything was explained and all questions answered. Would recommend them when that time comes and it will and do encourage you do get it done as it is a treatable if caught early. Thanks Premier for a clean bill of health see ya in 3 years.

The experience on the day was awesome, it was the colonoscopy I got while not sedated afterwards…read morethat was the problem. I checked with both my doctor and Premier, beforehand, to be sure that they accepted my insurance, BCBS of AZ. However, I just got a letter from BCBS of AZ that they are only paying $63 of the $1463 that the anesthesiologist charged. I haven't gotten the bill from the anesthesiologist yet. Even if it is lower than what they charged the insurance company, a screening colonoscopy is protected by the ACA. It is supposed to be completely covered as preventative medicine. Section 2713 of the Patient Protection and Affordable Care Act eliminates consumer cost sharing for screening colonoscopies. This is because out of pocket costs are a deterrent for such an important screening test. (And in my opinion especially when combine with the yuck factor of this particular procedure.) There are so many things wrong with this: #1) $1430?! # 2) why the hell did neither my dr nor the facility warn me? #3) why is the facility allowing this to go on, BCBS is a very big carrier #4) why would my doctor use a place so unethical Premier, my doctor, and the anesthesiologist are all to blame here. Totally unethical. Makes you wonder what else goes on. I Googled this and found out it is a common thing happening to unsuspecting patients. Check this out: https://www.medpagetoday.com/practicemanagement/reimbursement/89075

DO NOT COME HERE. Owner doesn't care about the workers not…read morehaving the correct training or understanding when it comes to filling out paperwork. I need a doctor or a medical professionals signature and the medical assistant falsified my document and signed it as if she was a doctor. Seriously do not come here.

Went here for an early gender test. They told me 2-4 business days for results. I called on day 3…read morewith concern I hadn't received confirmation they had my labs and were working on results. I called again today on day 4 twice and they finally call back and said they lost my blood in a snowstorm. Requiring a redraw and another 2-4 days. No option to expedite my re-draw. So I cancelled and got a refund. Would rather go to Reveal 3/D in Gilbert for early gender test while pregnant.