They arrived right on time, inspected the fireplaces and answered all my questions. Great news was…read morethat I didn't need to replace or repair anything and I was charged for a simple inspection. I would use them again for all my sweeping or fireplace needs.

RUN! DO NOT USE THIS COMPANY - they lack integrity, customer service and credibility…read more In early February 2026, our residence sustained a fire. The fire was not caused by the pellet stove. Due to fire damage, the room containing the pellet stove required complete demolition. The referenced company was contracted to uninstall the pellet stove prior to remediation. The stove was removed and placed in our garage the day before Servpro began demolition of the affected room. The room was sealed off following removal. There is a dispute regarding the handling of the stove components at the time of removal: Company's position: The company maintains that all components required for reinstallation were packaged together and secured to the back of the stove when it was placed in our garage. Homeowner's position: The stove and a large pipe were placed in the garage beneath the electrical panel, against the wall, with no components attached to the back of the stove. We recall observing additional stove components remaining in the room after removal and contacted the company to inquire whether those items were necessary. We were advised that if any components remained in the room and were removed during demolition, they would need to be replaced and that this would be addressed at the time of reinstallation. Servpro subsequently gutted the room, and all repairs were completed. Prior to scheduling reinstallation, my husband visited the company to purchase paint so that the stove could be refinished. We then contacted the company to schedule reinstallation. Upon arrival, the installer stated that required components were missing and asserted that all parts had been packaged and left in the garage. The installer further alleged that the parts may have been misplaced by us when the stove was removed from the garage for painting. Numerous communications followed between us and the company, including conversations involving our contractor. Initially, we were instructed to independently locate and purchase the missing components and then contact the company to proceed with reinstallation. At that time, we were also issued an additional invoice in the amount of $2,200 for reinstallation services. Due to the cost involved and uncertainty regarding which components were required, we requested confirmation of the necessary parts prior to purchase. Over the course of approximately three months, we repeatedly attempted to obtain verification. Eventually, a company representative confirmed that the parts we intended to purchase were incorrect and provided a corrected list of required components. We were informed that the matter would be discussed with the owner to arrange installation. After receiving no further response, I left a message with the company requesting follow-up. The following day, the owner contacted me and stated that the company was going out of business and would not be able to perform the installation. On that same day, a technician emailed the confirmed list of required parts. I asked whether the company would complete the installation once the parts were obtained. Subsequently, I received an email from the receptionist stating that the owner had indicated the company would not install parts that were not original components. As a result, the pellet stove remains uninstalled due to unresolved disputes regarding missing components and the company's refusal to complete the work. This matter has caused additional delay, expense, and disruption following a significant fire-related loss.

Mario work broke apart the within a year. Mario will not guarantee the work. Workmanship is shoddy.read more

From the owner: With over 15 plus years experience Mario is clean, professional, knowledgeable and informative…read more Always ready to help the customer understand the proper care and maintenance of their chimney!

Needed the bricks re-cemented - the entire top of our chimney had loose bricks and from the ground…read morelooked like was ready to fall. We called Safeside and they had someone come out for a free estimate. They came the next day and did a thorough inspection, taking pictures and explained what needed to be done. I was impressed by their professionalism and the price was reasonable as the height and angle of our roof was dangerous. They had their mason back in 2 days and completed the job in an afternoon and it now looks great and am no longer worried. Thanks guys I would recommend you highly.

The person who sold me the business was very professional and thorough. He used a very fancy video…read moresystem. It was a very large and expensive job, but it had to be done. My main problems: 1) No permit pulled and I had to use leverage from the town permit department to get this done. 2) The old smoke smell still remains. 3) They dumped whatever they were using (mostly cement with chemicals: hard smelling), behind my house, in my yard, and l had to push for someone to come and remove some of it. I'm still worried because I have a well. 4) The workers were leaving before they finished one piece of work in the basement. I caught it on time.

The chimney rebuild was excellent. I had a major leak which suddenly appeared a few weeks ago. I…read moreneeded the repair immediately and many contractors refused the job due to previous commitments. Ed called back and I pleaded with him to see if he could fit me in. The job came out better than expected.

We had our ugly fire place resurfaced to a clean white face and electric insert. The insert has…read moremultiple colors and you can turn the heat on or off. The quality of work was amazing. The cost of the project was very reasonable. The project manager was easy to work with and did follow up visits or calls. He stayed with the project throughout. I would highly recommend Creative Masonry company. Thank you, we love it.

Excellent work and a very knowledgeable team that helped us refine and install our new wood stove…read more Kevin helped us decide on scope of project and Luis guided us each step of the installation so we would be aware of everything they were doing.

Kevin and his team definitely knocked it out of the park with the exceptional chimney stack…read morereplacement they did for us. Huge job handled professionally and timely. They were careful and courteous start to finish. Kevin was very good about communicating what the process would look like keeping me posted regularly. Minor hiccups with weather but otherwise would highly recommend these guys for small or large work.

Communicable, courteous, clean...called day before to make sure we were still on schedule. Gave me…read morehonest review of fireplace that was used lightly therefore no need for cleaning every year which is great transparency...price for (2) fireplace cleanings and inspection were affordable.

I just had a pellet stove installed. The techs had to bring…read moreit up many flights of stairs and I was worried the entire time. We had previously had an issue with a boiler install. It was a nightmare I was pleasantly surprised when they efficiently delivered the stove and install was effortless.

Honest and reasonable priced along with excellent work ethic! Will continue to call him.read more

Did my due diligence to schedule a cleaning before we use our fireplace as a primary heat source…read moreagain this year and was told I would be wasting my money and to just call him next year. Thank you so much for your honesty and integrity. (Prices are beyond reasonable when you do need service.)

### Professional…read more Excellent service from GMT Home Services! The team was professional, punctual, and very knowledgeable. They explained everything clearly, completed the work efficiently, and left the area clean. Really happy with the quality of service and would definitely recommend GMT Home Services to others.

GMT Home Services is a very professional company. The team handled the inspection carefully and…read moreexplained everything in a way that was easy to understand. Once the inspection was completed, they carried out the cleaning efficiently and thoroughly. I appreciated their punctuality, courtesy, and attention to detail. The overall service was excellent

Well this is disappointing. We purchased a ventless fireplace from them Over the winter. The…read moreinstall seemed fine but we needed to have a damper made. I paid BobBy $300 to have it made and he said he'd come by in about 6 weeks to Install. A few months later he texted to say he might have time Then he cancelled and I haven't heard from him since. I went back to the original Facebook Marketplace conversation and Sarah has deleted her account and her profile. Really not a good sign. If anyone has any luck tracking them down or has any further info please let me know! Now I'm not even sure if my family is safe with what what installed. ‍

Our experience was very similar to the review by Tarana. Company will not return calls or emails…read more Tried to resolve amicably but they would not respond. Filed complaint with the DCP and they also did not respond to the DCP, they appear to not be licensed, others should file with the DCP as well. Reviews on BBB show similar scamming complaints.They have other small claims against them, and judicial cases, and appear to have not appeared to court in many cases.