They arrived right on time, inspected the fireplaces and answered all my questions. Great news was…read morethat I didn't need to replace or repair anything and I was charged for a simple inspection. I would use them again for all my sweeping or fireplace needs.

RUN! DO NOT USE THIS COMPANY - they lack integrity, customer service and credibility…read more In early February 2026, our residence sustained a fire. The fire was not caused by the pellet stove. Due to fire damage, the room containing the pellet stove required complete demolition. The referenced company was contracted to uninstall the pellet stove prior to remediation. The stove was removed and placed in our garage the day before Servpro began demolition of the affected room. The room was sealed off following removal. There is a dispute regarding the handling of the stove components at the time of removal: Company's position: The company maintains that all components required for reinstallation were packaged together and secured to the back of the stove when it was placed in our garage. Homeowner's position: The stove and a large pipe were placed in the garage beneath the electrical panel, against the wall, with no components attached to the back of the stove. We recall observing additional stove components remaining in the room after removal and contacted the company to inquire whether those items were necessary. We were advised that if any components remained in the room and were removed during demolition, they would need to be replaced and that this would be addressed at the time of reinstallation. Servpro subsequently gutted the room, and all repairs were completed. Prior to scheduling reinstallation, my husband visited the company to purchase paint so that the stove could be refinished. We then contacted the company to schedule reinstallation. Upon arrival, the installer stated that required components were missing and asserted that all parts had been packaged and left in the garage. The installer further alleged that the parts may have been misplaced by us when the stove was removed from the garage for painting. Numerous communications followed between us and the company, including conversations involving our contractor. Initially, we were instructed to independently locate and purchase the missing components and then contact the company to proceed with reinstallation. At that time, we were also issued an additional invoice in the amount of $2,200 for reinstallation services. Due to the cost involved and uncertainty regarding which components were required, we requested confirmation of the necessary parts prior to purchase. Over the course of approximately three months, we repeatedly attempted to obtain verification. Eventually, a company representative confirmed that the parts we intended to purchase were incorrect and provided a corrected list of required components. We were informed that the matter would be discussed with the owner to arrange installation. After receiving no further response, I left a message with the company requesting follow-up. The following day, the owner contacted me and stated that the company was going out of business and would not be able to perform the installation. On that same day, a technician emailed the confirmed list of required parts. I asked whether the company would complete the installation once the parts were obtained. Subsequently, I received an email from the receptionist stating that the owner had indicated the company would not install parts that were not original components. As a result, the pellet stove remains uninstalled due to unresolved disputes regarding missing components and the company's refusal to complete the work. This matter has caused additional delay, expense, and disruption following a significant fire-related loss.

Mario work broke apart the within a year. Mario will not guarantee the work. Workmanship is shoddy.read more

From the owner: With over 15 plus years experience Mario is clean, professional, knowledgeable and informative…read more Always ready to help the customer understand the proper care and maintenance of their chimney!

Needed the bricks re-cemented - the entire top of our chimney had loose bricks and from the ground…read morelooked like was ready to fall. We called Safeside and they had someone come out for a free estimate. They came the next day and did a thorough inspection, taking pictures and explained what needed to be done. I was impressed by their professionalism and the price was reasonable as the height and angle of our roof was dangerous. They had their mason back in 2 days and completed the job in an afternoon and it now looks great and am no longer worried. Thanks guys I would recommend you highly.

The person who sold me the business was very professional and thorough. He used a very fancy video…read moresystem. It was a very large and expensive job, but it had to be done. My main problems: 1) No permit pulled and I had to use leverage from the town permit department to get this done. 2) The old smoke smell still remains. 3) They dumped whatever they were using (mostly cement with chemicals: hard smelling), behind my house, in my yard, and l had to push for someone to come and remove some of it. I'm still worried because I have a well. 4) The workers were leaving before they finished one piece of work in the basement. I caught it on time.

We had our ugly fire place resurfaced to a clean white face and electric insert. The insert has…read moremultiple colors and you can turn the heat on or off. The quality of work was amazing. The cost of the project was very reasonable. The project manager was easy to work with and did follow up visits or calls. He stayed with the project throughout. I would highly recommend Creative Masonry company. Thank you, we love it.

What a way for management to respond to a complaint. There was never a point where other services…read morewere discussed as an option, as I would have taken that route IF he had taken the time to come out and physically look at the home and what truly needed to be done if that was the case. Your service technician as soon as I explained the problem *this is what the majority of this 15 minute call was about* he went straight to excavating and said any other way would not fix it. Pricing was mentioned right after the problem was discussed. As I mentioned in my original review at no point did i never had an issue with pricing, the service technician REFUSED to come and view my property and the issues prior to giving me any form of quote to make sure what he was suggesting for repair was what was actually needed. THIS is why I rated this company what I did in the original review as well as why we chose to go elsewhere for a price that was higher but at least they came and viewed the damage first before making an assessment. I would also wonder how an assessment of my call was done with your technician when he called me from a cell phone and no one ever stated a call was recorded.

Excellent work and a very knowledgeable team that helped us refine and install our new wood stove…read more Kevin helped us decide on scope of project and Luis guided us each step of the installation so we would be aware of everything they were doing.

Kevin and his team definitely knocked it out of the park with the exceptional chimney stack…read morereplacement they did for us. Huge job handled professionally and timely. They were careful and courteous start to finish. Kevin was very good about communicating what the process would look like keeping me posted regularly. Minor hiccups with weather but otherwise would highly recommend these guys for small or large work.

Communicable, courteous, clean...called day before to make sure we were still on schedule. Gave me…read morehonest review of fireplace that was used lightly therefore no need for cleaning every year which is great transparency...price for (2) fireplace cleanings and inspection were affordable.

I just had a pellet stove installed. The techs had to bring…read moreit up many flights of stairs and I was worried the entire time. We had previously had an issue with a boiler install. It was a nightmare I was pleasantly surprised when they efficiently delivered the stove and install was effortless.

Honest and reasonable priced along with excellent work ethic! Will continue to call him.read more

Did my due diligence to schedule a cleaning before we use our fireplace as a primary heat source…read moreagain this year and was told I would be wasting my money and to just call him next year. Thank you so much for your honesty and integrity. (Prices are beyond reasonable when you do need service.)

Excellent company to work with Smooth from start to finish,…read morewith explanations, pictures and all questions answered. Would recommend for any chimney or flue work

Hired GMT Home Services for boiler liner replacement and deep cleaning the fireplace and boiler…read moreexhaust channels. They provided quality service and was very curteous. Price was very reasonable. Would recommend GMT Home Services to anybody needing service that aligns with their line of work.

Our experience was very similar to the review by Tarana. Company will not return calls or emails…read more Tried to resolve amicably but they would not respond. Filed complaint with the DCP and they also did not respond to the DCP, they appear to not be licensed, others should file with the DCP as well. Reviews on BBB show similar scamming complaints.They have other small claims against them, and judicial cases, and appear to have not appeared to court in many cases.

Even after my last review two weeks ago, Fireplace Pros hasn't contacted me to resolve the…read moresituation. At this point, I don't want them to finish the job; I want my money back. They are being sued in small claims court in New Britain for a similar case. I'm currently trying to resolve this amicably, without going to court. Since they're not responding to my calls and emails, I'm forced to make this public. I also hope to prevent a similar situation from happening to others.