1. Valley Floors

    1. Valley Floors

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    Valley Floors

    5.0 (2 reviews)
    Open 8:00 am - 5:00 pm

    Services - Valley Floors

    Carpet installation

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    1 year ago

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    10 years ago

    Erin does a great job. Installing carpet, flooring. His work is amazing. He has done work at both my home and business.

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    West Coast Floor Company

    West Coast Floor Company

    (23 reviews)

    Great response to a problem with our kitchen floor recently. Professional and quality workmanship…read moreas well as a timely repair by true professionals.

    I scheduled an estimate with West Coast Floor on 2/4 for 2/18 and was initially impressed when I…read morereceived a response within 13 minutes. On 2/11, I confirmed with Jesus that he would arrive between 1 and 1:30 PM--at no point did he mention that someone else would be handling the estimate. On 2/18, I took time off work and made the trip from Santa Rosa to my San Rafael property, only to be completely stood up. No one from West Coast Floor showed up, called, texted, or emailed. At 4:30 PM, I sent Jesus a message, assuming something might have happened. Despite his previous responsiveness, he never replied. On 2/19, I called the company and asked to speak with the owner--turns out, that was Jesus. I explained what had happened and asked why no one showed up. His response? "Jeff went home sick." This was news to me since I had been expecting Jesus himself. I pointed out the inconvenience, expecting any reputable business owner to immediately take responsibility and apologize. Instead, Jesus seemed aloof, only offering a half-hearted apology after I pressed him on the lack of communication. He then mentioned that they were doing a lot of "night jobs at resorts" and that their "days are short." If that's the case, why take on more work? The complete lack of professionalism, accountability, and basic communication is unacceptable. If you value your time and expect reliability, I strongly recommend looking elsewhere. I wish I had more closely read similar reviews before wasting an entire workday with WCF, Jesus, and whoever "Jeff" is.

    Napa Floor Company - Big gaps in the entryway

    Napa Floor Company

    (16 reviews)

    If I could give Napa Floor Company more than five stars, I absolutely would. They didn't just meet…read moreour expectations - they completely blew them away. Our project required what can only be described as a Herculean effort to get a significant amount of flooring completed on an incredibly tight timeline. Somehow, they pulled it off. They mobilized quickly, were extraordinarily responsive, and worked incredibly hard to get everything finished when we needed it, without ever sacrificing the quality of the work. It was one of those rare experiences where you keep thinking, There is no way they're actually going to get all of this done this quickly... and then they do. Just as impressive was how patient they were with me about the color. I knew exactly what I wanted and they worked with me until we got the flooring color just right. They never made me feel rushed or difficult. They were patient, knowledgeable, gracious, and genuinely invested in making sure I loved the finished product. Every person we dealt with was professional, polite, responsive, and a pleasure to have in our home. Their pricing was competitive, their workmanship was excellent, and their customer service was exceptional. The finished floors are absolutely beautiful, but what impressed me most was the effort they made to get us there. Napa Floor Company went above and beyond at every turn. Five stars doesn't really cover it. I would recommend them enthusiastically and without hesitation.

    Napa Floor Company did my floors before I moved in about a year and a half half ago. They do get…read moretwo stars instead of one because they were able to get my house on the schedule before my movers came. That said, they did not do a great job with the floors. I have found gaps, a floorboard chipped, and ones that obviously just weren't laid in line with the others. I was also pretty unhappy with the quality of the floor material - but since I selected it from their options, that's on me (although they told me that they really only had one brand option which was this Cali bamboo vinyl) Photos attached. When they did my closets, the guy only came after hours and he was basically drinking the entire time. He was nice enough and did a great job on the closets, just very unprofessional. I contacted the owner Allen shortly after I had the floors done and he said he would send someone to fix them. Like I said, it's been a year and a half and I haven't heard anything.

    Valley Floors - carpetinstallation - Updated September 2026

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