We had a very disappointing experience with Harry's Flooring in Napa. The installation quality fell…read morefar below professional standards, with uneven flooring alignment, poorly finished transitions, and visible damage left behind after the work was completed. Several areas look rushed and unfinished, and basic craftsmanship details were overlooked. Equally frustrating was the lack of professionalism throughout the process. Communication was inconsistent, and our concerns about the installation quality were not addressed in a satisfactory way. When you hire a flooring installer, you expect precision, care, and accountability -- unfortunately, that was not our experience here. I would strongly encourage others to carefully evaluate workmanship expectations before hiring. this place should be avoided!

We are pleased with our hardwood floors! Excellent service,…read moreand responsiveness. We did most of our business commumications long distance and it turned out beautifully. We purchased our wood floors at Home Depot and had our floors installed by Harry's. Jose was the main install engineer and we are happy with the final results. Harry's wife Rachel is the main office organizer and was helpful throughout the process. We recommend Harry's for any floor install. Support local small businesses.

Great work, and they were very honest with what I should do. Jaime helped advise me and was able…read moreto see my house within the same day that I called. I did a maintenance coat in most of the house and refinished the hardwood kitchen floors. They look fantastic! I will definitely call them again when I need the floors refinished again. They also install laminate (which I didn't know), but I would have asked them to help with that as well. They are very responsive over text and phone which I appreciate.

Absolutely amazing work!! Floor in family room looks better than it did when new 40 years ago…read more Very pleasant workers.

I scheduled an estimate with West Coast Floor on 2/4 for 2/18 and was initially impressed when I…read morereceived a response within 13 minutes. On 2/11, I confirmed with Jesus that he would arrive between 1 and 1:30 PM--at no point did he mention that someone else would be handling the estimate. On 2/18, I took time off work and made the trip from Santa Rosa to my San Rafael property, only to be completely stood up. No one from West Coast Floor showed up, called, texted, or emailed. At 4:30 PM, I sent Jesus a message, assuming something might have happened. Despite his previous responsiveness, he never replied. On 2/19, I called the company and asked to speak with the owner--turns out, that was Jesus. I explained what had happened and asked why no one showed up. His response? "Jeff went home sick." This was news to me since I had been expecting Jesus himself. I pointed out the inconvenience, expecting any reputable business owner to immediately take responsibility and apologize. Instead, Jesus seemed aloof, only offering a half-hearted apology after I pressed him on the lack of communication. He then mentioned that they were doing a lot of "night jobs at resorts" and that their "days are short." If that's the case, why take on more work? The complete lack of professionalism, accountability, and basic communication is unacceptable. If you value your time and expect reliability, I strongly recommend looking elsewhere. I wish I had more closely read similar reviews before wasting an entire workday with WCF, Jesus, and whoever "Jeff" is.

Just this week West Coast installed hickory hardwood in two rooms in our house. They accommodated…read moreus on short notice, were prompt and did a beautiful job. Great knowledge, good value, excellent work. All you can ask for.

Napa Floor Company did my floors before I moved in about a year and a half half ago. They do get…read moretwo stars instead of one because they were able to get my house on the schedule before my movers came. That said, they did not do a great job with the floors. I have found gaps, a floorboard chipped, and ones that obviously just weren't laid in line with the others. I was also pretty unhappy with the quality of the floor material - but since I selected it from their options, that's on me (although they told me that they really only had one brand option which was this Cali bamboo vinyl) Photos attached. When they did my closets, the guy only came after hours and he was basically drinking the entire time. He was nice enough and did a great job on the closets, just very unprofessional. I contacted the owner Allen shortly after I had the floors done and he said he would send someone to fix them. Like I said, it's been a year and a half and I haven't heard anything.

Napa flooring Co. gave us a very competitive bid for our bathroom room floor removal and…read morereplacement which we accepted. They showed on time with two workers who got right to work, knew exactly what to do, and how to do it, very professional, laid down covers to protect interiors, collected the waste materials carefully, installed the new vinyl floor, baseboard, installed toilet, and completed by 5:00 pm. It was like watching a find oiled machine work, plus vacuumed cleaned all work areas like new. My wife was very happy and pleased, and now everybody is happy! Thanks Alan and crew A+++ job!

We walked in and there was a guy at a desk talking with someone. He looked right at us and not…read moreeven an acknowledgement. We had no idea what the various flooring was about and we browsed aimlessly for 20 minutes. No one ever offered any help. No one was around. We decided to leave and saw a woman at her desk. She looked up and then back to her desk. TERRIBLE customer service. There was NONE. We left and went to the Floor Store in Fairfield and it was fantastic! Never will ever enter this business again. Horrible!!

Andrew met us as we walked in to Carpet One. He listened to our query about hardwood floors,…read morefigured out the brand we were especially interested in, discussed details knowledgeably, and signed out samples for us to evaluate. We phoned him the next day to ask him a few more questions, which he was able to answer. We hope to purchase our flooring through Andrew. He was polite, knew brands well, and helped us immeasurably.

Happy customer here! We thoroughly researched and compared other companies and their products…read morebefore choosing All About Floors. When Ulysses arrived to provide an estimate, he brought additional samples, which we were delighted to see. The selection is simply gorgeous and amazing! Our living room had old, worn-out carpet, and the new hard floor complements the adjacent family room perfectly. One thing we wish we had known earlier was to cover our furniture and the rooms next door to prevent dust from circulating throughout the house. Ulysses's team, Rick and Francisco, were professional, punctual, and experts in their field. They truly deserve major kudos! I relax and enjoy my new living room. I highly recommend that others compare different companies, conduct thorough research, and consider patronizing a local business like All About Floors.

Wow, very impressed with Ulysses and his crew! Their professionalism is second to none. The entire…read moreprocess from picking out the type of floor, installation and Ulysses keeping us abreast on progress was top tier service! If you are considering having a contractor install new floors with high quality and at a great price, I highly recommend this company!

HIGH 5'S and 5 STARS! STELLAR and THOROUGH! We called them…read morein dyer need. We wanted replace our beast of a commercial refrigerator. Once removed, saw major water and termite damage. Floor ruined! Could not place our new frig until we our floor was repaired. Called Brad. He was there the next morning. Accessed, and as it turned out happened to have the wood, that closely matched ours! YaY! And, wiithin the next week, laid the new area of the floor. My kitchen is back in working order! Thank You! Looks AMAZING!

Brad and his team just finished up some wonderful work in our home in Yountville. Beautiful work…read more Not only that they cleaned up and put back the baseboard moulding. They are a great company to work with. You will be extremely happy with the results!

I had the recent great pleasure of working with Tracy and Laura at the Sonoma Rugworks store. I…read morejust want to say that I would recommend this store and these professionals without reservation. They were both knowledgeable, professional, and bonus! ...great fun to work with! Their installers were top notch. They arrived on time, were incredibly respectful and did a fantastic job. They cleaned everything up beautifully. I have NEVER had a better installation job. My house looks amazing. I am grateful beyond all telling to these wonderful ladies who run this incredible, LOCAL business . It was truly a fantastic experience from the showroom to the installation. Five STARS! Katy Moser

I DO NOT recommend this place for many reasons. The Snap Crackle Pop video…read morehttps://youtu.be/9Zl4Na4wSuA shows the results of their installation of Shaw flooring. These 'pops' do not happen in isolated areas - they are all over every single room in the 1400 sq foot of our upper level. 1 - Rugworks did NOT share recommended manufacturer installation instructions with us. We purchased the wood from them, they delivered it, unpackaged it and did not share 'manufacturer recommended installation instructions'. 2 - They do not appear to be a NWFA installer. The NWFA also recommends glue assist for wide planks of over 5" as shown in this video https://youtu.be/WDsMY_sXfjc The wood that we purchased from Rugworks is well over 5" wide and glue-assist is recommended to prevent the issue that we have in the entire 2nd floor of our home. 3- ZERO post-install customer service, owner would not come to see the issue in person or propose a solution to the problem. 1 - INSTALLATION recommendation - not sharing recommended installation instructions. Rugworks installed an engineered wood floor in July 2020 which should have been glued down in addition to being nailed down due to its width. This was a 'recommendation' of the manufacturer which was NEVER presented as an option by Rugworks. If Rugworks had told us about the 'recommendation' which is also the preferred method recommended by the National Wood Flooring Association (NWFA) - we would have chosen that installation method. The installation instructions are "For products greater than 5" in width, it is recommended to use a combination glue down assist when using mechanical fasteners" to prevent the wood from moving and causing the problem shown in the video. The wood is 7/16" thick engineered hardwood - SW485 Castlewood Oak - 7.48 inch wide planks - way beyond the 5 inches. Post installation - We noticed that there was a lot of snap/crackle/pop - see video here https://youtu.be/9Zl4Na4wSuA We contacted Rugworks - they assured us that this would subside over 12-18 months. This did not change. We contacted them 12 months later and still have no resolution to this issue. 2 - NWFA certification - Certified installers will share the industry recommended and manufacturer recommended installation instructions. Choose a NWFA installer that reads the install instructions, and will act as a trusted advisor in sharing those with you to ensure that your installation is done to your satisfaction and does not Snap Crackle and Pop with every step. As the seller of the hardwood, and installer - Rugworks should have presented all installation options and did not present the recommended method. 3 - Follow-up customer service and ownership. I contacted their owner Jon Sevenau regarding this issue and invited him to witness the defective installation in person; and he would not come over to see it. He denied that there was any problem with the installation and offered ZERO assistance with any remediation. He mentioned that he was contacting the manufacturer - Shaw Industries - but there was no follow-up on this topic. We had a NWFA inspection and Rugworks had one also - both showed that the flooring issues were because the floor is moving, which it wouldn't be doing if glue assist had been used as recommended by the manufacturer. I would not recommend this place as a result of the issues that you see in this video https://youtu.be/9Zl4Na4wSuA which could have been avoided if they had 1 - told us about the manufacturer recommendation 2 - And, followed the manufacturer recommended method of installation.