We walked in and there was a guy at a desk talking with someone. He looked right at us and not…read moreeven an acknowledgement. We had no idea what the various flooring was about and we browsed aimlessly for 20 minutes. No one ever offered any help. No one was around. We decided to leave and saw a woman at her desk. She looked up and then back to her desk. TERRIBLE customer service. There was NONE. We left and went to the Floor Store in Fairfield and it was fantastic! Never will ever enter this business again. Horrible!!

Andrew met us as we walked in to Carpet One. He listened to our query about hardwood floors,…read morefigured out the brand we were especially interested in, discussed details knowledgeably, and signed out samples for us to evaluate. We phoned him the next day to ask him a few more questions, which he was able to answer. We hope to purchase our flooring through Andrew. He was polite, knew brands well, and helped us immeasurably.

These guys did an awesome job on my floor. The quality of their work is top notch. They work quick,…read morecleaned up, were super punctual, scheduling and payment were easy. And they're super nice guys. Couldn't be happier, and highly recommend them.

I took the time to arrange an estimate and someone came out here and measured and seemed like a…read morenice person. The problem is I never got the estimate. I called back several days later in inquiring about it, but there was no follow-through. Pretty much a waste of my time and theirs, I guess. I figured they just didn't want this job where I am replacing floor in a 50s house. Maybe it was because the demo is more than they wanted or something I don't know but it's a waste of time in my opinion to not call customer back at least.

A huge recommendation to Gustavo Guzman and his family. They completed laying LVP, baseboards and…read moresome carpet in our home, while we were living it, no small task. They were very methodical about how they approached it so that we had access to sleeping areas, kitchen, etc., before they left at the end of the day.Their experience was quite evident, I never worried that they were doing sub- par work. They arrived on time, worked together as a team and got it all done ahead of time. We had a moisture problem too that they had to deal with, very tricky but again they are experienced and did what needed to be done. we're happy with how it was laid, no worries about repeating patterns close to eachother. They're great communicators, worked hard, all with smiles and a sense of humor. Allen at the Floor Store was great too. We went in wanting a Cortec product, he also showed us alternative brands that he felt were good too. We never felt pressured to purchase just Cortec. he worked with us for about six months before we finally purchased, we never felt any pressure to hurry up. Matt & Margie W.

Francine is one of the least helpful salespeople I've ever encountered. From the moment we entered…read morethe store, it was difficult to get her attention. Once we connected, we were upfront about our budget, but she repeatedly steered us toward higher priced options and was not transparent about individual product costs. She encouraged us to apply for store credit through Wells Fargo, and I was approved for significantly more than the cost of the flooring we were considering (probably a red flag warning that they will attempt to take you for more than you want to spend). Later that week, she came to our home for a site assessment. While friendly during the visit, she remained vague about installation costs. As she left, she promised to email a detailed quote within a day or two. After a full week with no word, I had to follow up. She responded several hours later with an estimate. The product pricing stayed within what we discussed, but the labor portion was estimated, but listed as "variable," with no fixed amount or not-to-exceed" number. Additionally, she couldn't even guarantee the final cost or confirm they could complete the job. As a contractor myself (in IT), I'm accustomed to providing customers with clear, capped pricing and a promise we will complete the work before they commit, especially on installation work. Its not as if I was hiding anything from her. She had full access to the home for her assessment. If she lacked expertise to properly evaluate the job, they should have sent a more qualified person. This lack of clarity made it impossible to move forward with confidence. After sending the quote, she never followed up and I haven't spoken to her since. Overall, Francine came across as inattentive, inexperienced and unreliable. We ended up purchasing our flooring elsewhere, and based on this experience, I would recommend doing the same.

Great quality job done on new flooring in both of my bathrooms. Alex did an amazing job…read more Affordable pricing.

I had Marisco arrange an appointment with me for Thursday at 4pm. He called at 415 to advise he…read morewould arrive in 15 minutes. So by 435 he arrived he didn't have samples so we focused on measurements. He took very detailed measurements and advised he would provide a quote for just upstairs and both up and downstairs. He advised he would provide the measurements and quotes a couple of days later. The price was a couple hundred less than the guy I decided to go with. I only went with the other guy because of the delay in receiving the quote. I think they will do a great job if you decide to go with them.

Always great working with Harry and Rachel. Best flooring experts around Solano, Napa and Yolo…read morecounties. Special thanks to our installation crew, Camilla, Lewis and Chris. They were great! Kudos.

Wow, it took them over 3 years to respond to a review, even showing up late to that!…read more You're right, I wouldn't be in your database. The order and install wasn't in my name, but I was the one waiting for your installers to show up. Imagine family working together to get things done. Lame attempt at trying to act as if my experience isn't real, between that and responding years after it happens I guess this is the level of customer service people should expect?

We contacted Floor Dimensions about 1 month ago as flooring installed several years ago in one of…read moreour offices was separating in several places (not installed by FD). We thought that maybe only the bad pieces could be replaced but that flooring is no longer being made. Connected with Bradley who was responsive and very helpful. We ordered samples and then decided what we wanted, Bradley made sure the item was in stock, Jeremy came out to measure and the install was yesterday. A 2 person team worked quickly and accurately. We had purchased a new glass chair mat and they assisted us in laying it as well. Very pleased with the results.

- Really great experience with wall-to-wall carpeting installation…read more - Prices were reasonable. - Great communication and coordination. - On-site crew was professional and efficient. - Overall, a wonderful experience. - Highly recommended!

We had an excellent experience with Golden Oak Flooring. They did a beautiful job refinishing our…read moreexisting hardwood floors and installing new flooring in the office so that it now seamlessly matches the kitchen and family room. The finished floors look absolutely beautiful. Throughout the project, the team kept us informed about issues they discovered with the older flooring as the refinishing work progressed. They were also very accommodating when we requested changes and completed everything within a very reasonable timeframe, allowing us to stay on schedule for our move-in date. Mark was responsible, responsive, and easy to reach. He was my primary contact from the initial quote through the completion of the project. Brett also did an excellent job and was always courteous and professional. We are very happy with the quality of their work and highly recommend Golden Oak Flooring to anyone looking for beautiful hardwood floors for their home.

We recently had Mark from Golden Oak Flooring sand and refinish our oak floors, and he did an…read moreoutstanding job. We've been going through a home remodel over the past six months, and Mark stood out as one of the few contractors who arrived on time, kept his word, and delivered excellent quality at a fair price. Our 30-year-old oak floors had been stained a dark mahogany, and Mark did a superb job replacing damaged sections seamlessly, sanding everything down, and applying a clear finish that brought the wood back to life. We're thrilled with the results and highly recommend Golden Oak Flooring to anyone looking for expert craftsmanship and reliability.

Superb, knowledgeable, friendly staff. I brought in my measurements and the staff helped me pick a…read morecarpet. It fit perfectly in the space. They also cut a non-slip thin pad that fit the carpet. I love the look. Go to this business you won't be sorry.

This is a female run business. They do an amazing job helping you in narrowing down what will work…read morebest in your home. I bought both carpet and laminate flooring from them almost 10 years ago - still holding up beautifully! Even though I bought my hardwood flooring from somebody else, they still advise me and sell me the correct wood cleaning product. They're experts, and a small local biz who care about the community.