I wish I could leave 0 stars…read more Jack (man-child) and Lady Ann Miller are two of the most disrespectful people I have ever dealt with. Ladye Ann was actually pretty accommodating until having to get Jack involved. Which is when they turned on this weird stern mom and dad act. Both talking down to me as if I were their child. Stating that They "were going to talk, and I was going to listen" multiple times to even take a call with me. When I asked politely for them to hear me out, I was hung up on immediately multiple times. I have about 6 recordings of the ridiculous interractions i've had with the two of them on the phone the past 2 days trying to get this resolved. Initially I brought my wife's ring in for a repair of a loose main stone in her wedding setting. F, SI2,1.09 ct stone with no major visible flaws after 7 years of ownership. Purchased from a reputable wholesaler my entire family has worked with for 25+ years. When I recieved the ring back, I was told that "material was added to the prongs because they were weak. Ok, whatever is needed to make the ring solid. 2 min later I noticed a large imperfection partially underneath one of the prongs. The diamond now has a visible fracture or some sort of damage. The sales person stated it was an inclusion, and I refused possession of the ring and told them that was not correct. They requested my certification for the stone (which I provided, EGL Hong Kong) and brought the ring to a weekly meeting at which they decided to take the stone to their independent gemologist in Colleyville, who they would not provide the name of. The gemologist informed them that the stone was fracture filled previously and when heated the fill material came out, any clarity enhancement such as fracture filling would be noted on the certificate and is not. They said my jewler purchased a non-fracture filled stone, with an SI2 grade, then fracture filled the stone before selling to me. no inclusion or fracture is noted in the area on the certificate. Haltom's refunded my initial repair and offered to have the diamond fracture filled again. The repair was not up to par and the blemish is still plainly visible to the naked eye. I am unhappy. I wanted to get it done again by someone else and Ladye Ann would not tell me the name of the repair shop that did the mediocre job and ignored my messages and calls for nearly 2 weeks until I called back through the downtown store's main line. Regardless, I took possession of the ring and have sought out an independent gemologist and diamond cutter to provide secondary opinions. Which, I will be happy to update my review with if Haltom's is proven not at fault. Today, I got through to Jack. And, the conversation was more of the same, not accepting any responsibility for the botched repair, calling me names, saying my frustrations were essentially me blabbing (I can't remember the weird word he used). At the end of the conversation I lost my cool out of frustration for their smugness, inability to accept responsibility, and disrespect. I've never spoken to someone who had such a horrible demeanor. My recommendation is to avoid these smug unprofessional people and do your business literally anywhere else.

I sincerely cannot thank Will and the whole team at Haltom's Jewelers for not only their 100%…read moreprofessionalism but also for their sincere customer service. I could go into my huge spill as of why but seriously hands down the best of the best!

These people are nothing but scam artists. I use the word artist very loosely. To make this clear…read moresince there are two stores in the Fort Worth area this review is for the store on W. Berry. They took advantage of a young girl right in front of me. They sold her a tv and wanted her to buy their "protection plan. She declined and asked about the remote. Guy went to the back of the store and brought out a remote. After her purchase she left and the guy turns and says, " I guess she should have bought the protection because she's not getting anything from that tv." (As he laughs at his on joke.) After I heard that, after them already being rude I left without purchasing anything. Now jump ahead 2 days. I'm at the hospital and run into this young lady. She actually works there. We start talking and come to find out the tv did not work and when she took it up there to return, they denied her return and blamed her for the tv not working. That's some super shady shit but since she can't do anything about it and she's out 200.00, I thought more people should know how these people do business. Deplorable behavior.

Great customer service. Friendly staff, works well with customers, and very helpful with questions…read more I'lll return.

Great selection and great customer service always pleasant…read moreto do business with. best coin shop in DFW

I went to get information regarding a collection of paper currency and wanting information…read more The store was disorganized and overcrowded with items that had nothing to do with coins. I had sorted the bills by series, date, and anything that made it worthwhil, i.e. Consecutive number or star bill. He sat and riffled through them with little interest and calculated a total. I also had fragile bills that even though I knew they probably had little value, he manhandled and damaged a few. This felt akin to me going into a low-end pawn shop. I'll go back to the store who recommended them and let them know that, in my experience, they are doing their customers a disservice by recommending Arlington Coins

One star drove from Dallas to see an item listed on ebay for sale a gas water pump. Pawn shop…read morerefused to allow me to test it before shelling out 400$ and flat out refused my business. Waist of time. Horrible attitude if I could give less then one star I would

We hit a few pawn shops on our trip to Arlington, and this was by far the best. A good selection…read moreof items at fair prices, but what put this place over the top was the friendliness of the workers. We got some great recommendations of places to eat in the area from them.

I went here to dump some Sterling silver I had collected over the last several years. I was very…read morehappy with the customer service, and with the price they offered for the Sterling. Also, their prices for buying bulk silver are very good. Not often you can find 5 ounce and 10 ounce bars for only $1.50 over spot per ounce. I highly recommend

I love this business! The family who own it are so kind, not pushy, listen to what you want, and…read morereally try to accommodate what you need. I used them to resize my engagement ring, and it was great. Then, my fiancé and I got our wedding bands from them and we love them! We trust them whole heartedly and we will be back!

Hi Everyone!…read more Yesterday I visited Fort Worth Valley Goldmine. I had a bunch of scrap gold and silver jewelry. As well as some old silver coins I was hoping to turn into a little cash. I called Bradley and asked how it worked. He was very nice. Explained the process and I made an appointment. We met at his office. He checked the metals. Weighed everything. And gave me what I thought was a very fair price for what I brought in. I walk out with a very nice check for my efforts. Thanks Bradley! Jim

I would definitely recommend Fort Worth Valley Goldmine…read more Bradley who assisted me in selling jewelry from my cousin's estate was informative & professional.

Anthony and Eric are stand up guys! Always more than willing to go above and beyond to make sure…read morewe are well taken care of. Top shelf for sure!

I appreciate the service that Anthony and Patrick give the customers these gentlemen go the extra…read moremile to take care of people. These are solid men who are a great benefit to our community by keeping the cash flow going. I'm certainly thankful they are here they have enabled me to be able to put food on the table time and time again. I look forward to doing business with cash and go in the future

Wow! I can't say enough wonderful things about this business. Local, family owned and ohhh so…read morewonderful. Great service from the moment I called to the moment I left. I brought my ring in to be resized and was a little embarrassed as I had not lost my baby weight. They were kind and made me feel so comfortable. I was in an extreme rush and they accommodated me and still preformed exceptional work. Their jeweler is on-site so my ring never left. Their store was spotless, the staff was knowledgeable and so kind. I will definitely be returning to Diamonds and Designs for my jewelry needs!