Eric and the Team do great work. Fixed up my F150 Lightning In a couple hours. Go down for all your Ford needs.! read more

Utterly Incompetent, Disrespectful, and a Complete Waste of Time!! Valley Isle Ford Service Center has no idea how to run a service department. They are disorganized, careless, and clearly don't respect their customers' time or money. First visit: I left my car there all day and heard nothing. No calls. No texts. No updates. Near closing time, after repeatedly calling and texting the number they gave me, Jose at the front desk finally said, "Oh, your car was finished hours ago." So I wasted my entire day and rushed to pick up my child by 4pm for no reason. No apology. No accountability. Second visit (last straw): I dropped my car off at 9am for an appointment I booked online. I told Jose I needed to Uber home and asked if I should wait. He told me it would take all day, so I left--$40 Uber. All day long I tried to get an update. I was ignored except for a short, rude "no ma'am." As it got late, I Ubered back--another $40. When I arrived, Jose handed me my keys and said, "Sorry, we didn't even look at your car." So I paid $80 in Uber rides for my car to sit there all day and not get touched--even though I had a scheduled appointment. No warning. No concern. No effort to fix it. This place is badly run and clearly does not care about its customers. Management should be embarrassed by how this service department operates. Save yourself the headache and take your car somewhere else. read more

You take your car in for something very simple like oil change and tire rotation and your car comes back with something broken. It's happened to me three times besides being told I need work done that I didn't really need done. read more

OK, I seem to be bucking the trend here, maybe because I only had a recall notice on my Raptor, but I had a pleasant experience with Jose-Luis and the rest of the staff in the service dept at VIM today. I received a friendly greeting, quick sign up, and was informed the showroom seating was the best with sofas and free coffee since I was going to wait and read my book. Nice to sit in the A/C n relax into a novel. Jose called me when my truck was ready, and went to collect it for me, driving it right up to me so I didn't have to play dodgems getting it out of the service area. Mahalo Jose and VIM :) read more

most unpleasant experience with the maintenance staff. Something broke with the driver seat. Their reasoning: It's the way I get out of the car..... I'm not that fat or tall, just average. Now I'm supposed to pay $300 to fix it, all they need to do is popping it back in its place. read more

Our experience with the Valley Isle Ford Motors has honestly been beyond frustrating. This is now the THIRD time we've had to bring the vehicle in for the exact same issue, and instead of getting reassurance, the whole process has just become more stressful each visit. We scheduled the appointment because the dealership confirmed that the parts needed for the repair had already arrived. So naturally, we expected the repair to finally be completed properly this time. We rearranged our schedules, took time off work, and brought the Bronco in early expecting a smooth process. Instead, after waiting almost SEVEN HOURS, we were told they still couldn't finish the vehicle. What makes it worse is that no clear explanation was given as to why the repair couldn't be completed despite previously confirming the parts were available. Communication throughout the day was poor, and every update felt inconsistent. The most disappointing part was the lack of consideration for the inconvenience caused. They promised a completion date but couldn't deliver on it, and despite knowing our vehicle would need to stay longer, they had no loaner vehicle available and didn't inform us ahead of time. If we had known that from the beginning, we could have planned differently for work and transportation. What really shocked us was their suggestion to simply pick the vehicle up and bring it back again the next morning. After already wasting almost an entire day waiting there, that solution felt completely unreasonable and inconsiderate of our time. At this point, it's not even just about the recurring issue with the Bronco anymore -- it's about the overall customer service experience. Having the same problem repeatedly, combined with poor communication, broken timelines, and no transportation assistance, has made this ownership experience extremely disappointing. We expected better support and professionalism, especially for a vehicle that has already been in multiple times for the same concern. read more

They've had my F550 for 9 months now. There's zero plan for repair. And zero sense of urgency to fix my truck. I've been given every excuse in the book from the lift being broken, no techs available, ford is assisting and waiting on them, service director is vacant. They even gave my vehicle back to me twice saying it was fixed. Within a block of the shop we had to turn around and give it back. Jose, the service advisor, actually said "oops I'm sorry I confused you with another customer. Your truck we haven't even touched it." I even went out of my way and hired another mechanic to remove the transmission while fords lift was down. It was down for at least 3 months. You would think they would offer to reimburse me or find an alternate partner shop to do the work themselves. Nope! Zero care in the world for me or my vehicle. Formal complaints sent to the BBB, DCCA, and Ford corporate. Mostly due to nobody at this dealership giving a damn about customer service or just fixing my truck. If there was another option on island I would take it in a heart beat. read more

Service department tried to charge me $800.00 for twenty thousand miles inspection should cost around $300.00

If I could rate a -5 star I would! The worst service department I have ever gone to! Very inefficient and very slow. There really is no urgency even if you have an appointment. My appointment was at 11am and it is now 3pm and when I called to check on the status of the vehicle, I was given the response of oh our techs haven't gotten to your vehicle yet. Your appointment time is to check in... what?! Service department closes at 5pm and if they still haven't touched your vehicle you can leave it in the shop and we will have it looked at in the morning. What?! Terrible service and absolutely no care for others time. read more

I don't know where to get as far as how they can approve their service. I was told I needed a new transmission. which was inaccurate. I was also told I needed a oil pan, which was also inaccurate. I tried to call my service advisor after I drop the car off there. Her name is Rose, I called her over 20 times. She never once returned my call. The only saving grace I see with this company is they hired an amazing person named Jessica who actually called me back and told me all the information that I was given was wrong. She's the only reason I would ever go back there and now I find that she's not there any longer. I waited over 40 minutes to start my appointment after I arrive there. It is an absolute nightmare over there. They give you incorrect information they never call you back. I cannot recommend anyone ever going to this place. read more

Our truck was getting work done and the company did not lock our vehicle. They left it parked in the overflow lot and it got broken into and items were stolen. Tried contacting the general manager at Ford and they don't answer or return phone calls. Bad customer service and they don't care. read more

Took one month to fix my truck call for updates no call back for two weeks Bad customer service at the service department!!!!!!! This was the second time. Shame on me. Don't go there. They tell you one price then when pickup your car the price went up by a thousand dollar. Don't go there. read more

Slow and inefficient, customer service also left much to be desired...................

Valley Isle has had my ford F150 for 4 months and they still can't figure out what is wrong with it. I have bought trucks from them since they were up in Wailuku in the 80s. They have really gone downhill. My next truck I will buy off island. Shameful, they shouldn't be allowed to represent Ford. read more

Avoid! Ordered a Lightning two years s ago. Built a conservative entry level version. Tracked through the assembly process and received updates and a picture when it rolled off the line. Dealt with Ford motor company until the last minute when jim Falk swept in because I'm on Moloka'i, I guess. They added 35% markup, $19,000 to my agreed price because they think they can get more money. I bought a used vehicle from these guys last year. Never doing business with Valley Isle motors and their Boston sales manager again. These guys keep trying to blame Ford for THEM marking up the car 35%. Terrible sales experience. I'll never return. read more

Valley Isle Motors - Truck I ordered and valley isle added 35% markup - Auto Repair Near Me - Kahului, Hawaii

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Brian Seidman was extremely rude over the phone and condescending making my potential purchase from this dealership undesirable. I shared with him what I was looking for in a personal vehicle and payment and he instantly turned rude and told me they didn't have anything. I was simply looking for a used truck around $400-$600/mo w/$2k down. This guy is a jerk. He also was talking to people in his office while talking to me. If this is how this dealership is represented over the phone I am not giving them my business, nor my businesses business (and we can have a fleet of Chevys just as easily as Fords) and will not be recommending them. read more

Aloha to whom ever may read this review. I recently purchased a used 2018 Audi A3 from Valley Isle Motors on February 18th 2024. First and foremost, I understand that a used vehicle will not be pristine (that's a given). However, a few issues have come up with the vehicle that I fully expected Valley Isle to step up and assist me in repairing. 1) The day I purchased the vehicle was a bright sunny 82 degree day. Upon the visual inspection of the exterior i noted a few dings here and there and I accepted them. What I did not notice was that the DRL's (Daytime Runner Lights) were not fully illuminated. I only found out about a week later when I saw my vehicles reflection in a store front (at night). I e-mailed Alex with Valley Isle of my discovery and after a few days got back to me that the owner Erik, stated that He could not help me out. I was very upset as new headlights cost $1700+ for my model. 2) Upon visiting a gas station to fill up for the first time, then gas tank door when pressed did not pop-out like is should. I was forced to have to use a key to and as carefully as I could try to pop it open from the small separation space from the car body. 3) Just yesterday 3/19/2024, about 30 days to the date of the purchase at 6:30am I pressed my start button and the battery was dead. As you can imagine I was extremely upset and started to think this place just sold me a lemon... A battery should not be dead after purchasing a car a month ago, coincidence or not, that is just not right... Fast forward to today 3/20/24... I emailed Alex for an update, as I had asked Valley Isle to pay for my new battery, and Erik the owner has refused. DO NOT PURCHASE A VEHICLE FROM THESE PEOPLE. BUYER BEWARE! read more

I am grateful for the Service I got at Valley Isle Motors. My van unexpectedly stalled while I was driving, and needed service. After being towed to their repair shop, I was greeted by Philip Moniz. He assured me that they would do what they could to get to servicing my van. After the diagnostics, he let me know that it was covered by my extended warranty. Through the process I was able to access my van, with no issues for personal items. I feel they were sensitive to my needs, and did what they could to get me back on the road. I appreciate the kind, courteous and professional service I received. I'm a happy camper for sure!! Thank you to everyone who was part of the process!!! Highly recommend their Services!!! read more

I just left this dealership after purchasing a part for my F150 (2/19/25 11am) and the older local lady working in the parts department was the most unprofessional and rude employee I have ever dealt with on this island. I told her my name and what I was picking up, and then she responded with "a last name would help!!!" Then she called me "sensitive" when I told her how rude she was being, rolled her eyes and threw her hands up. WOW. Not too surprised after my previous experience with Matt and this dealership, however. She apologized after the transaction but I cannot fathom how a company can have this many incompetent and poorly trained employees. read more

Sent a message regarding a car they had listed for sale on their website. Receive a call back the next day asking when I can come in to see it. I respond that I can be there in 2 hours. I show up early and the sales guy immediately has me go into his office and he starts pulling up cars on his computer that are way beyond my price range. I told him I was only interested in looking at the car that I messaged him about. He asks me if I'm sure and confirms I'm not interested in these other random cars out of my price range. I confirm my interest in the one vehicle that I reached out to them about. He walks out of his office, walks back in a couple minutes later, and tells me they already sold that car but he can show me a bunch of others. WTF!! I drove all the way from Pe'ahi area to look at this car. Total waste of my time. He didn't even consider calling me to tell me they already sold the car... so messed up! I will never support this business. read more

I drop off my car for a recall service at 9AM and I ask how long it will take and they told to come back around 1to 2PM cause they are busy that day or they can call me when it's done. Me and my wife decided to eat breakfast and watch movie while we are waiting. It's already 3:30 PM and nobody called me yet so I tried to call them but no one is answering. Its been more than 6 hours so I just decided to go back hoping it's already done. When I've got there at service area I ask if what is the status of my car and I found out they didn't even start anything yet. The worst car service ever here in Maui. I'm not going back or buy anything from them anymore. read more

This is related to the Ford sales department, and I could not have gotten better treatment. I was holding out for the perfect vehicle and after monitoring cars coming in, I found the one! Alex was incredible and I would definitely refer family and friends to him. He made sure I was the first person to see the car of my choice, and was available before, during, and after the sale. If you are thinking about a Ford, go see Alex! Overall, this was a great car shopping experience and I would come here again. This is after visiting Ford dealerships on Oahu, and many other dealerships on Maui. read more

I live in Oahu and they make it so effortlessly easy to make a purchase with good prices. Picking up the vehicle and even trading in my current car was done with efficiency and professionalism! Mahalo Danny and to also the rest of the sales and finance team! Maui No Ka Oi! read more

Valley isle motors had my car for 3 1/2 months could not fix it so I had it towed to another shop. That shop fixed it in 42 days. However there was more damage that needed to be done under warranty. So it went back to Valley isle motors . They had it another 6 1/2 months when I finally went and got it. I refused to pay them for the repairs since they did not fix it properly. They took me to court I when they have now appealed. They have an in-house counsel, so it doesn't matter what it cost for them to fight. They have some the same to many, many consumers. Their actions are wrong. Jim Falk refuses to stand behind their service issues and their warrantees. DON'T BUY A VEHICLE FROM JIM FALK. They are all about taking your money for the sale And not taking care of their customers after! APPEALING A $12K award that was given to a senior citizen. Disgusting!! read more

part 1) #ValleyIsleMotors has no business ethic - when the new Bronco was announced I immediately placed my reservation and eventually order my vehicle with #Valley-Isle Motors, now after waiting more than SIX months and after my vehicle was built and shipped #Brian Hashimoto ( General Manager ) is telling me that the sales price is going to be $12,995 more than MSRP! When I placed my order Wyatt the sales rep presented me with a build sheet and price of $40,210 and said outdoor would be $40.210 + tags and registration. They obviously are not honoring their price and essentially are trying to steal my reservation so they could sell the Bronco with Vin number 1FMDE5BH2MLA97138 for more! There's something wrong with this business practice. The worst part is that Ford send me a picture of my Vehicle just after being manufactured, Ford is trying to make the customer journey of owning a Ford a fantastic experience but this kind of dealership is having the exact opposite effect on customers. Part 2) as expected, I got a call from #ValleyIsleMotorsGeneral Manager Danny Asao who seem upset about my review, and instead of honoring the MSRP I was quoted on the build sheet, see images, he insisted that the ~+$12K was below market value. and that my social media feedback would have repercussions., " we live on a small island"! What general manager talks to a customer like that! Everyone who is thinking of buying a vehicle I highly recommend after my experience with this management team that you buy it off-island and ship it to Maui. If you are thinking of buying an F150 Lightning you should join the Facebook group for lighting owners where you will find a list of dealers committed to selling at MSRP read more

I would like to give the service department a ZERO star. Instead of fixing my car, they made it worse. I usually get my cars serviced or diagnosed from an outside technician, and then the dealership would be my last option. Unfortunately, I was told that the dealership would be the best place to get the parts and the issues fixed for my transmission. So, I went there with the information and guidance I got from the technician so that I am better equipped in talking with the service people. As I explained to them the issue, I came to an agreement that if whatever the outside technician said was not the right code or the right diagnosis, then I will pay for them to do the diagnosis. Well, Ford called to inform me that they will need to do their own diagnosis to figure out the issue further and to know what proper parts to order. Because I want to make sure they fix it properly, I agreed for them to do their own diagnosis. They got the same code and they got the parts. They did the repair as they said they would according to their diagnosis, but then they called me and said the problem is still there and that I need a new transmission--an entire transmission. I was like, how much would that be, and they had no problem spitting out $8k-$10k, like those are just numbers for them. To me, I was like yah no. I went ahead to pick up my car, mind you I got charged $1500, parts were $143, diagnosis was $375 and labor was the rest -- THEY DIDN'T DO ANYTHING!!!! My car got worse!!!! They made a note that there's an internal damage in my transmission. The next day, I saw a transmission specialist technician and I explained what happened. I brought my car over. After he checked out my car, he checked out the code, cleared it, looked into the transmission and everything AND GUESS WHAT--HE SAW THAT THERE WAS A WIRE THAT WAS NOT CONNECTED!!!! After FORD SERVICE TECHNICIAN REPLACED THE SOLENOID on my transmission, they did NOT reconnect the wire which caused my car to jerk and still have that issue EVEN though they replaced the solenoid which was the main code that was showing from the get go. So he fixed it, did a test drive, and now the car runs! OH AND GUESS WHAT ELSE -- he also checked the transmission and he told me that there is NO INTERNAL DAMAGE!!!!!! What the haywire , FORD !! This goes to show that bringing your car to an OUTSIDE TRAINED PROFESSIONAL is better than the TECHNICIANS at a DEALERSHIP who doesn't care about people and has no problems charging them thousands of dollars for making their car worse . read more

While back I left a one star review that was really a result of Ford Motor Co. just being pathetic in not having a replacement transmission on hand (not really anything to do with the dealership itself. It took four months to get a replacement unit from Ford Co.). I own a small business that have bought four Transit Connect vans from Valley Isle Ford over last five years and having dealt with Brian Seidman in sales and two different (but very helpful) finance managers was nothing but a breeze. Reasonable, eager and wanted to make things happen would be a good way of describing the buying experience. We love our Transit Connects... even with their pathetic batteries, clunking front axle assemblies and body made of tuna can metal. But that's mostly on Ford Motor Co. Overall, they will try to do right by you and overall experience of buying and owning a Ford vehicle should be a pleasurable one. read more

an absolutely shady dealer. my friend reserved her bronco two years back and this dealership wants 13k mark up. Where is the line between greed and capitalism? she was excited and waited 2 years only to be price gouged and having to complain to ford. many dealers on mainland will deliver for sticker and she may end up bringing one from there. read more

My Jeep was in an accident early October, and Allstate has a contract here at Valley idle motors.so... of course, I trusted my insurance company to know. It's December and my Jeep is still in the same condition. In the beginning we were communicating...and simply waiting on parts. Next, they had good news, the parts were in,... then we are waiting on parts again. Stopped by today, 12/9/19...yep... still sitting in the same condition it was when the accident happened... and still waiting on parts. Robert in the body shop stopped calling 4 weeks ago with any updates and don't return my calls. Don't do it folks... it's been a very deflating experience. read more

Lorna in the parts department at Jim Falk Mazda provided us incredible customer service. Our Mazda CX 9 needed a door cylinder lock replaced and Lorna helped us to get that done: She ordered & tracked the needed parts keeping us informed through the whole process. When the parts arrived she facilitated the appointment & work by the locksmith and the installer. Everything's complete and we're a couple of happy customers, thanks to Lorena At Jim Falk Mazda! read more

My first time buying a used car from a dealership and it was such a terrible experience here at Valley Isle. The sales person lacked clear communication and was very dishonest. They only care about getting paid and not customer service. The next day after purchasing I had problems with the transmission and they wouldn't identify the problem or help me at the dealership. They also promised a part upon purchasing that I never received after many calls to follow up. Don't make the same mistake I did coming to this place. read more

Well in 40 years this is the worst experience I've ever had with the car dealership Ford should not allow the service department represent their product. Two months later to fix my truck that was in a very minor car accident is absolutely most ridiculous .. Zero confidence in this dealership I am making a complaint to the Ford dealership., read more

My experience with Valley Isle Motors was amazing! I was treated with the up most respect by Stephanie Hernandez she was so helpful, patience and not pushy. She listened to everything I said and truly cared about my wants and concerns. I would highly recommend working with her she was a real pleasure! I absolutely love my car and will be doing more business with Stephanie! She is very professional from one sale lady to another I'd have her on my sales team in a heart beat! Thank you Stephanie and Eric you guys were great! read more

Valley Isle Motors - My new Baby!! - Auto Repair Near Me - Kahului, Hawaii

Dustin was great in sales Department. Finance department tried to fleece me with signature for $2000 more than I agreed to. Inspect every # when signing papers. Sleezy finance guy read more

Excellent service!! James and the staff was very friendly and professional. Fixed my car fast and with great price. I really recommend this place!! Thank you!! read more

So disappointed with this operation. Had a check engine light which I took to the dealer as my car (new purchase) has had a long history of transmission issues (class action suit) or might have considered another service operator. The check engine light turned out to be a A/C issue so had to pay for the diagnostics. And to top it off, they now add a surcharge for a credit payment which I didn't find out about until I was there to pickup the car. As I don't usually carry checks and did not have $285 in cash on me, had to pay them the additional monies - essentially ended up to be a pretty pricey oil change! Full disclosure, I was warned they would charge for diagnostics (if it didn't match a code that was under recall / extra extended transmission warranty) and they did give me a little bit of a break on the diagnostics but wow - nothing was actually accomplished except for an oil change. Hope this helps save someone else from my costly experience. read more

I had fast,friendly and professional service here. John Jackson was knowledgeable and helpful. The van took me to my shopping locations while my car was being worked on. I recommend this shop. read more

Valley Isle Motors - Auto Repair Near Me - Kahului, Hawaii

Just dropped my truck off for service. No one in service wearing a mask. No one in parts wearing a mask. Courtesy shuttle driver not wearing a mask. Oh look:.. none of the salespeople are wearing masks either! read more

Kraig Westberg was very helpful. I didn't even have an appointment, but the light indicated it was urgent. He saved me a lot of money and stress. He was very friendly and didn't hesitate to do whatever it took to solve the problem. It all went much smoother than I anticipated. You made my day. Thanks Kraig! read more

Kraig W is my service advisor for my vehicles. His level of commitment to quality service is a breath of fresh air. He truly cares and takes excellent care of my vehicles. The patience, diligence, and personability are top notch. He's one of a kind and greatly appreciated. Kraig nō ka 'oi! On the rare occasion additional service help is required, James is attentive, helpful, and easy to talk with. Eric, the manager, is readily available when I come by his office and is thankfully present in whatever may need to be discussed, from van related qualms to hearing my satisfaction of various departments. Greg in accounting always helps me with a smile and is patient when I have my toddler with me. Lorna in parts always helps me when I need it. If I don't need any parts, she's always pleasant with a smile and wave. The sales team has a good demeanor and a habit of kind greetings when you enter the showroom. Shout out to Terry. Even Jim Falk was pleasant that one time I happen to meet him in the showroom. Thus far, I've been working with the team here for a handful of years. Patience, understanding, kindness, and determined diligence on the part of any consumer is important. Realize 'island time' is part of the process and there's no substitute for actually coming into the dealership to take care of business. Mahalo nui loa to the entire team. My sincerest appreciation to those listed above, especially Kraig! read more