Talk about customer service! This is a family-owned business who has taken care of the Security-Widefield-Fountain area forever! It's not all about the money with this locally-owned business; it's about providing knowledge and support for every customer. They have been extremely helpful and have gone out of their way to help me troubleshoot my fish tank. I cannot thank them enough!. read more

i got a chinchilla from them and her fur was matted all the way to her skin, it looked like they havent take care of her at all. it's is so sad to see her in horrible shape like that when she should have been treated like a living thing!! thank god i saved her i want my money back to pay for her vet bills!!! read more

I have bought three rats from this establishment to feed my snake and each time I have the snake wouldn't eat it and died within the following two days even tho we have a separate tank with water and food in it but if I drive 30+ minutes up north and get a rat the snake eats it fine right away or doesn't die so fast as if the rats are sick and the snake doesn't want to it but when I approach this store and told them they just brushed it off as if it's nothing. read more

Original review was one star. I had a variety of people who's opinions I trust say I should stop by again, and I'm very glad that I did. The store has completely turned around their freshwater fish area. The tanks looked well cared for, the fish looked healthy, and the variety was excellent. I'll be coming back for sure, what an improvement! read more

fountain needs another pet store with reptile food. i keep giving them chances because i dont want to drive 30+ minuets for the right amount of crickets. i ask for pin head crickets for my reptile i get small/medium crickets in return i ALSO asked for 50 crickets and got 30 crickets in return. im tired of getting scammed just trying to feed my reptile please do better the staff are very nice but stop scamming me. read more

Valley Pets - do these look like pin heads to you?. - Pet Stores Near Me - Fountain, Colorado

Tanks well maintained. Fish are healthy and active. Sales people have a hard time handling multiple customers leading to some (me) to walk out in frustration. I will be back on a weekday when they're not so busy. read more

This place was ok until I adopted a dog from them it's a akc registered dog but they refuse to give me his papers even though I paid for him and signed papers. I had to record the conversation because they can't get their stories together. read more

after getting multiple rats from this establishment, I have found they are all riddled with mites and they are all sick. two of them that I got passed away from severe iron deficiency from mites. called them and asked but they all said that the rats they have, do not have mites but they all do. they all have severe respiratory infections! They are breeding in a poor conditions and producing sick animals! DO NOT BUY THEIR RATS!!! they lie like they have no consciousness. read more

They have really good options for freshwater fish however we've bought fish from them before and it's killed all the fish that we had... I mean probably $700 worth of fish if not more. We have only ever gotten fish from this place, but I'm not sure if it's worth it because they seem to be sick all the time. Also, we still have fish from them and they continue to get fin rot over and over and over again so we keep having to medicate. We've also returned to fish before because it died within a day of getting it and they said that they would get back to us on when they had a replacement fish and they never did. Then when we got the replacement fish for the one that did die after calling and calling and calling over several weeks to see if they had gotten the shipment in after they said they would call US , but never did- that fish was so beaten up that it died within a few days and it wasn't worth our time to go through the same process to get a replacement fish. read more

I shop here and it's FINE. The bad things are the puppy's are underfed. Solitary animals are held together, and Almost every animal is in an extremely small enclosure. The good things are, they have a VARIETY of different animals, and food. Their prices are raised VERY high but I think it's a ok place to shop. read more

Great selection and they take amazing care of their customers. Ask for the K.c, he is the man!

Pets in this place are very miserable and it is sad to go into here. I am surprised they are even still in business. Staff are rude, place was messy, and run down. I love to shop local but this is one place that deserves to be looked in to. As a place that is a pet store they do not know how to care for them. All of the animals here are not given the care they deserve. This needs to be noticed by more people - the amount of good reviews astonishes me. read more

I've seen massive changes all for the better. I go in there frequently because I love their aquatic department and the staff is very helpful. Their fish and plants are healthy, and they have good variety; I would recommend them. read more

We honestly had no idea how big this place is. It does smell like a pet store that is active. Huge area of fish etc. We walked by the cute puppies and their cages were clean and the lady got some out to play. We actually ended up getting a Goldie. They were very helpful and informative. Answered all our questions and love it's family owned. We even noticed how much they all loved the puppies and had little nicknames for each and actively taking care of accidents. If you're looking for a cheap place to buy a dog got to a rescue. This is a business and the fact they care and are informative made a huge difference than some name brand store. We are definitely going back for things we need for our new little guy. read more

Valley Pets - Pet Stores Near Me - Fountain, Colorado

The store has a really large selection of fish, reptile and small animal stuff. However, some of the reptile care was a little sad. Specifically the leopard geckos. Many of them were covered in bad stuck sheds and bleeding. They also had bowls of mealworms that were full of molts from the worms, meaning that they hadnt been cleaned or changed in a while. It also seemed like they had their baby bearded dragons on a staple of mealworms. There was definitely unhealthy poop in the tanks most likely from the hard to digest diet they have them on. Employees were not very professional either. Swearing and cursing at each other loudly. On a lighter note, the fish tanks were well kept and the employees near them were friendly and seemed somewhat knowledgeable. read more

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This store is awful! They mistreat their animals. When called out on their horrid treatment of animals, they call people "bitches". When I went in there, there were two boxer pups COVERED in poop. When I notified staff, some older guy with a ponytail yanked the puppy out by its hind legs and put it in a pen. When he was done cleaning the crate the puppy kept running from him with her tail between her legs, clearly scared of the man. These people have NO business owning a pet store. They're disgusting, and whoever runs their Facebook page seems like it's run by a hormonal teenager. read more

Valley Pets - Pet Stores Near Me - Fountain, Colorado

Every time I have been here the staff have been very helpful and can answer all of my questions. My fish really enjoy all of the plants and decor in their tanks. read more

They are very nice workers, they show they have time for us, and I come here a lot, normally just to look, but the last time I came here I bought a pretty little fish, I went on vacation and had my friend watch him and all the other fish. We got back a day or two ago, and now there is a worm looking parasite on my glass. I looked them up and they are "hitchikers", they get rides on fish and stick to them until the get to a fish tank or something. I'm not saying it is 100% from valley pets, but I didn't see it until I got this new fish. Soooo yea. read more

They have bent over backwards to help me set up my tank; numerous water tests and advise. When some of my fish died the owner gave me a replacement, offered advise and then gave me a huge discount on 5 new fish. Everybody is happy and thriving in my little tank now. Thank you so much! read more

The very first animal I got from this place was a hamster. She had a small tumor on her face and the workers convinced me it gave her no problems and she was healthy. A few days after I adopted her I went to check on her and her face had literally exploded. A day prior to that she was bleeding all from her privates and when I called to ask what was wrong they said she might have been pregnant. I was horrified. I was gifted turtles from here about a year later, one of which I also discovered had a tumor. I was so scared I just returned it and they offered to let me pick another but I didn't want to. My friend and I went for her to get a hamster and upon the worker letting us pick them up for her to pick, we discovered babies. Some dead some alive. She didn't pick a hamster because they all appeared to be either pregnant or nursing. She was scared to take the mom, one worker was nice and said if she figured out which one was the mom she could a absolutely take the babies. Another guy promptly interrupted and said she would have to pay full price for each one. It is obvious they just don't care about the animals here. The puppies were hot, dripping drool. It was like a summer day in there!!! read more

The store itself was awesom. An amazing selection of all types of animals. However I wasn't impressed with the service I received. I intended to purchase a Sheba puppy and was applying for the credit in store. While in the process of filling out the application another patron began inquiring about the dog I had every intention on buying. When I went to let the employee know that I had finished and was ready to purchase the puppy I was informed that the other interested party; who laid claims second, would actually be purchasing the puppy with cash. Very emotionally traumatic experience. read more

This place doesn't deserve ANY stars. Honestly, it's the most disgusting pet store I have EVER walked in to. And the puppies in the back? PATHETIC. The owners should be ashamed of themselves to have puppies in tiny glass cages, lying in their pee and poop!!! When I asked THREE store associates about the puppies, they all seemed to want to hurry away and not talk to me about it. I asked 1. where they get the puppies, 2, why the puppies are QUADRUPLED in price, 3. what they do with the puppies when they don't sell them AND 4. why the puppies were in such inhumane living conditions. Their answers were 1. They get their puppies from a "broker in NY" who buys the puppies from breeders. WRONG. ANY breeder would not let their puppy go to this place! 2. "I don't make their prices." And when i asked to speak to the owner, the guy said "he never comes in." COOL. 3. When the puppies don't sell for the astronomical price they're listed at, they lower the prices; but NEVER even close to what they paid for them. 4. He didn't have an answer for this one; he just shrugged his shoulders- go figure. *ALSO, the store associate told me that I should just go buy from a breeder, since i was complaining about the costs and inhumane treatment of the puppies. I told him that the puppies at their store OBVIOUSLY need a home more than a puppy who comes from a breeder who ACTUALLY cares for their animals. **long story short, DO NOT SUPPORT THIS STORE BY PURCHASING ANYTHING!!!!!!! read more

This is such a sweet place to visit my kids love coming here every week to see what is new. Valley pets reminds me of when I was a kid and pet stores would have a variety of reptiles, fish, birds and other animals. The staff is always super friendly and willing to answer any questions even those from kids. I will definitely continue supporting this locally owned business. read more

I called in the working hours of this place and it said their messages were full and no one answered the phone. They're lazy if they cant answer the phone and dont have good customer service if I cant reach them. read more

ABSOLUTELY heart broken the poor puppies are left in those 4 square area rooms one was LITERALLY TRYING SCRATCH THOUGH THE GLASS to get out these two where fighting AND ALMOST BIT the other's EAR OFF. I want to say good things about this place BUT THERE ARE MANY RED FLAGS the birds where obviously STRESSED they WHERE CHIRPING CRAZY The Rabbits seemed chill but they where not moving but for quite a while they didn't even bother to hop I assume there seniors but a lot of them where kept in the same habitat. I left a couple minutes after they left IT DID not seem there where gonna be there for the rest of the night and the next day WILL be closed ALL day i hope the comeback the next day. I just suggest adopting the animals so they don't have to live there. AND the owners where JUST SMOKING OUTSIDE i WALKED IN SMELLING FISH AND nicotine. And it was ridiculously hot. A lot of animals and rodents are kept in the same tank(habitat). PLEASE SAVE those "ANIMALS " i could barely SLEEP KNOWING THOSE ANIMALS SLEEP in THOSE TINY COMPARTMENTS. read more

Valley Pets - Pet Stores Near Me - Fountain, Colorado

Vally pets what can I say. They sold me a beautiful dog who touched not only my heart but my entire family's. The owners seem to take really good care of the animals as they had a couple puppies out playing with them as we walked in and looked around. As the puppies went potty they were pretty quick to clean them up. After we bought the dog they were kind enough to give us discounts on the essentials needed to provide for the puppy. If you are going to get a dog this is the place to go. Thank you vally pets for making this one of thhe best Christmases ever. Merry Christmas to all employees and this family business. read more

I came in just to check it out and see if I could get some chews for my dogs. I was shocked by the horrendous smell and the sight of puppy mill dogs in the back of the store. I'll stick to Big R. read more

Went in here hoping I'd find a little something for my pups birthday and walked right out. This places smells just AWFUL, looks run down and I feel so bad for the pets in there. How is this place still in business?!?! read more

Valley pets has never disappointed me. Every time I go there I am always greeted and helped from supplies to helpful advice on pet care. And especially if you have a snake I would recommend Valley Pets. They also give great deals on their animals and set-ups for them. I also want to mention that when you step inside this store, it's like stepping into a small zoo. Their animals range from 20+ kinds of snakes to birds to giant turtles to tiny porcupines to fish. It's quite a spectacle. Now for all the concerns that many people have about this place: The smell - Well of course it's going to smell! Its a pet store where a whole lot of animals live. The employees are always cleaning up after them anyways. The employees - The employees look like really tough guys, but actually are really nice and care a lot about the animals and know a lot about them too. How they care for their animals - I've been there multiple times and can say for a fact that all the cages are clean, and I know that they also make sure to take special care of their reptiles during the shedding cycle. In conclusion, Valley Pets is a great business and well worth your time. read more

Pretty cool place. I always get my hedgehog food there, one of the best places that sell the best hedgehog food. Awesome animals but a bit of a small place and a bit clustered other than that the people are friendly and the animals seem happy. read more

agh I suck with names so all I remember is it started with an A, but whoever she was she's the best! she showed me two of the cutest little rats and I couldn't be happier! mine just passed so it was awesome to find this place and get two new little buddies! read more

Sure the store is a bit messy, but if you want someone who knows the animals and the products this is the place. I keep koi, and a fish tank and buy all my fish here because they know what they are doing. Little Dave is extremely knowledgable about fish, and will honor any gurantee he gives you. Prices are fair, and I've never been disappointed with the products I've bought here, and I've bought a lot. I don't know the other staff members names but they have a spider guy, and a reptile guy who are equal to Dave in his ability. The other animals here are overpriced in my opinion, and I'd not considure buying a dog here. I just prefer going directly to the breeder or adopting a pet from the pound. This is a locally owned and opperated business, and I encourage everyone I know to give them a try. read more

First off This place unfortunately is very dirty and smells really bad. Second: I came last month to check it out. Employees were not wearing any masks against the Governor mandatory order. Third, and I stop here, prices are higher than other pets stores, from the animals, to the pet food, to the supplies. I left to not go back again. read more

THEY KILLED OUR SNAKE. We had a beautiful baby ball python and they sold us a rat that was too big for her to eat. They sold it to us confidently, telling us she would have no problem eating it. It wasn't until MONTHS later we noticed her acting different, we took her to a vet and she was dying from having the SKULL of this rat lodged in her abdomen because it was too big. They murdered her, we are devastated and heartbroken that she had to go in such a terrible and agonizing way. The vet told us she is in a lot of pain. Fuck this place, they KILLED OUR BABY. read more

As someone who has worked for animal control and rescued reptile for over 20 years it horrifies me to find out they feed their snakes live rodents. This is completely unnecessary and cruel. I'm also willing to bet they don't spend the hundreds of dollars it cost to treat a snake after being bit. Not to mention I would never support a store that sells puppies , rescue one. It's sad they're profiting off puppies while thousands are being killed in shelters. SHAME ON VALLEY PETS!!! read more

What a horrible experience I just had going to this nasty place. Almost all animals just sitting in their own feces and urine while workers chat in the front. Horrible un knowledgeable staff and very shockingly rude.Honestly I would never want to support a place that doesn't even know how to take care of their own animals. Anyone would have a better experience over all going to Petco or Petsmart then this store. Just very sad and disappointing to see a business like this still open. I wouldn't be surprised if the staffs friends are the ones writing the good reviews about this place because this is just wrong. read more

I have been coming here since i was little, if you are looking for a pet i for sure recommend. I have bought 2 birds, 4 leopard geckos, a few fish, 2 bearded dragons that all live/lived a long and healthy life and many things for my pets. The worker are very nice and are always willing to help you find the proper pet, supplies or to just help you find something. And for all the people saying that the animals are not in proper care, from what seen which by the way i come there at least 2 times a week they care for the animals very well and of course it smells but it is a pet shop so if you cant handle the smell than leave! read more

I wouldn't recommend this place to any one to buy anything from these people. There nasty and there products are nasty. Went in with a service dog and was told I couldn't be in there and to leave. Well guess what ur breaking federal law that Trumps state law. Never ever go there.. read more

This place was nasty. The puppies were in filthy cages and looked lethargic. The fish tanks were nasty too. I wouldn't buy a pet from here ever and I wonder how they are even in business. Poor puppies. Wonder what they do with them after they don't sell them. The whole place just looked shady. read more

I have been a customer here since we moved to the area. I will say that the reptiles scare the heck out of me but Dave JR is always kind to me during my semi heart attacks. I have purchased Belle the best doggie in the world. We have upgraded three different fish tanks and continue to buy fish at least twice a month. We have Jinx the wonder Guinea Pig that makes my special needs son smile and laugh as he plays with her. Dave JR even came to my house while my husband was deployed to keep our fish tank cleaned and running. If he did not care or was part of a chain he would not have taken 2 hours out of his day every month to keep my fish tank clean so my husband could come home to live fish. The employees may not look like models but I have seen them take care of the animals, clean up after the animals and feed them. My kids also love "Monster" and the fact that the staff will talk to you and educate you about what your are getting and how to care for it verses just getting a sale. I think it says a lot about what this family run business was built on. I am going to keep going there and I know that they are upgrading and rearranging their business as we speak to better suit the needs of the customers and the animals. read more