Great customer service from Akram , He helped us multiple…read moretimes. I would highly recommend him to anyone looking to purchase or lease an Acura

After a frustrating experience at another dealership, we decided to casually stop by Cerritos Acura…read morejust to browse and reset our expectations a bit. From the moment we walked in, the difference was night and day. No pressure, no gimmicks -- just genuinely great customer service. Gary was the main reason we ended up coming back and purchasing a vehicle. He was knowledgeable, patient, and incredibly easy to work with throughout the entire process. He took the time to answer all our questions, made us feel comfortable, and actually listened to what we were looking for instead of trying to push us into something else. What started as a casual stop turned into one of the best car-buying experiences we've had. The professionalism and honesty at Cerritos Acura completely restored our confidence after the poor experience we had elsewhere. Huge thanks to Gary for making the process smooth, stress-free, and enjoyable. Highly recommend asking for him if you're in the market for a vehicle!

I'm writing this review to express my deep gratitude to our…read moresales representative, Uğur Şişman. We came in to buy a car, and from start to finish, he went above and beyond for us. He laid out all the options on the table with complete honesty and helped me guide myself to the perfect vehicle. I purchased a Honda Accord Hybrid Touring, and the entire process was seamless. What really set Uğur apart was his approach during the financing, interest rate discussions, and after-sales support-he genuinely cared and treated us like a close friend rather than just a customer. If you are in the market for a new ride, do yourself a favor: go find Uğur, say hi, and tell him what you need. I guarantee you will drive off the lot incredibly happy and in your dream car! Thank you, Uğur! :)

I have been a loyal Honda customer since 2017, but my most recent visit to Cerritos Norm Reeves…read moreHonda was my worst experience to date. My visit included an oil change and a recall service. Upon leaving the dealership, my HondaLink app indicated low tire pressure. This was puzzling, as the service included a tire rotation and a multipoint inspection. At first, I did not consider it serious, since I have experienced this indication before. However, when I pulled over at the nearest gas station, I discovered that my front driver-side rim was damaged. This marked the beginning of a very disappointing service experience. The only lesson I took from this visit is the importance of personally inspecting my vehicle with the service advisor before it is taken in for service, and reviewing it again before leaving the dealership. I have attached images showing both the initial damage and the first attempt by the dealership's partnered tire/wheel repair company to fix the rim. I hope this feedback is taken seriously, as it reflects a significant lapse in care during what should have been a routine service visit.

After a very disappointing experience at Fontana Hyundai, we returned here where we bought two…read moreHyundais last year. Jacob Borrero was our sales representative and was very attentive and patient. We found a 2018 Sonata with about 36,000 miles on the internet. We bought it for exactly the internet sale price. (Unlike Fontana Hyundai who had a similar car but added on thousands of dollars in dealer add-ons and refused to sell us the car at the advertised price - see my review). We then decided to trade our '24 Palisade for the '26 Palisade Hybrid. Jacob was very professional, friendly, and pressure-free. He was one of the reasons we bought two cars again. Despite any "deals" out there from other dealerships, we've learned our lesson and will always shop at this store. If you want an honest interaction and sale, this is the only stop you should make. Thank you Jacob (and Norm Reeves) for a wonderful experience.

Dishonest, terrible customer service. Expensive and opaque pricing…read more I went to replace my engine at 72k miles. The dealer said the warranty wouldn't cover it because I'm not the original owner, but they'd submit a request for "goodwill assistance" to Hyundai. I provided some documents to the service advisor Marlen, and she said she had submitted them. I called Hyundai corporate to follow up on my case. Corporate said that the case had already been closed several days before I had submitted docs to Marlen to provide to corporate. Corporate said the decision is final and they only provide "goodwill assistance" if oil change documentation every 6k miles from 0 miles til current is provided (including when the car was under the previous owner). What a waste of time! If the dealer knows that I need all oil changes documented to qualify and I didn't have all that, why give me false hope? Also, why didn't Marlen tell me as soon as the case was closed? Days after the case was closed, she let me submit more docs. Also way after it was closed, she texted me the corporate phone number "to see if they can reimburse you some of the expenses." When my car was ready, I called about the pick up, and Marlen told me that it was actually going to me more expensive than what she had originally texted me. She explained it was due to a new engine being used (but why didn't she notify me earlier soon as she knew if would be more expensive?). I asked if she could speak with her manager about lowering the price. She texted me saying she did and the diagnostic fee was removed but the price was still higher than what she had originally texted me. Marlen said I couldn't get the invoice until I went in person. At the dealership, I looked at the invoice it said 3,609.06 Total Labor & $6,095.35 Total Parts & -$1,455.66 for "Hyundai Promo." There's a lack of transparency. If they removed the diagnostic fee of $189, they should've included this number. I asked the guy at the desk if I could speak to a manager as the $8,843.05 total was more expensive than I was originally texted, and it didn't seem right to me to be told of a higher price once I'm arranging pick up. Marlen came and told him "just give [the original price] to [me]." She had acted like she was unable to help me when we were on the phone, but suddenly she can when I'm there in person requesting the manager? They printed out a new invoice for me - $3,900 Total Labor (why did this go up?) & $4,385.35 Total Parts & no discount noted. It looks like they can just make numbers up to get a price they choose... They told me it was ready Friday afternoon & I picked up Monday morning because I wanted to discuss with Marlen before pick up. They gave me back my car the filthiest it has ever been. I washed it, and it is still dirty! Terrible customer service for someone who just spent $8,712.92 for engine replacement. Do NOT go to this dealership! When I told my mechanic my car is at Hyundai in Cerritos, he asked Why would you take it there?? He said Cerritos Hyundai is known for being unhelpful. If you must go to the Hyundai dealership, try a different one.

5 Stars - Supreme Motors in Costa Mesa - Pristine every time…read moreThey take great care of our family's two SUVs. Always perfect--the cars come back looking like they rolled off the showroom floor. That deep, mirror-finish shine you can see yourself in. They've got a clean, professional setup on Placentia Avenue near 19th Street--appointment-based, call ahead to set up initial s. Easy, no fuss. I text Ehren--he's quick to reply, we set something up, and he sends his crew. They're solid. They cover surrounding areas, even 15 miles out like me. No problem--they show up, do the work. Seats wiped, carpets vacuumed, windows clear, wheels shiny, trim polished. Everything flawless without me saying a word. And those monthly maintenance packages? Great value--keeps everything looking sharp without breaking the bank. Friendly, on time, they care. Call Ehren at Supreme Motors--your cars will look great.

They were very attentive and were able to work around my schedule. Ivan who came to clean my cars…read moredid an amazing job and my car was filthy. Over all they did a great job at an affordable price.

Great price and serviced quick! Paid exactly what I was quoted, and received the service I…read morerequested.

I would like to commend the staff here for doing all the work they do, and in busy situations…read more Please forgive my misspelling, I want to thank Iseah who talked to on the phone. I want to thank Jay who helped people the day I went. The facility was clean and organized, so I felt very comfortable about coming here. They are next to car wash and a gas station. Also, Stonewood Mall is across the way too. The had coffee and snacks, I loved that they had Kirkland coffee pods, oh heck yea. The waiting area is not huge but enough. Jay was very knowledgeable and helpful; I overheard him helping people out. As far as value, I felt I got a good value, as I was shopping around. I was given a time estimate, and a time estimate if I wanted additional service and they were very good about meeting that. I got a free car wash at the was station next door, full service, and they did a great wash. I am already planning my next visit with them. I will update review in the future.

This is was the best car buying experience I have ever had! I saw they had an 03 miata for sale so…read moreI made an appointment to check it out! Viewings are one car at a time as they happen at a private office not a car lot. Elmer showed me around the car and the negotiating was fast and fair. I really felt like I found my new personal car dealer talking to the guy it was a fantastic experience and I will buy here again!

Third time buying a car from him and great service as usual. The car had no problems and was…read morecleaned inside and out. Thank you!

Mark G was amazing. I was in a bad situation with my car and owed lots of money on a vehicle that…read morewas not worth fixing. With interest rates being so high, I could not afford anything new or preowned. He got me into a lease in my price range for a new Corolla Cross. I absolutely love it! I have no time or energy to haggle at a dealership. He did it all for me, delivered my car to my door and took the old one away! So easy!! The Cross has so many safety features that when I got an insurance quote for my soon to be driving 16 year old, I couldn't believe the price. Thank you, Mark, and to my cousin for recommending you to me. When my girls are ready for a new car, Mark will be my first call.

If i could give Gilmar 10 stars i would! I tried doing things on my own and it was a mess, mark and…read moreSean were a true god send! I had hundreds of questions, needed much help and what i thought probably wouldn't be possible (me getting a new car) was totally possible thanks to Gilmar automotive. Easiest process ever, excellent customer service and i will forever use these amazing humans every 36 months for a new lease. THANK YOU Gilmar auto!!

I never thought I'd leave a positive review about a car buying experience. I expected this to take…read moremost of the day, but it didn't. We were in and out in about two hours. Aaron O, Andy V, and Oscar B were professional, straightforward, and respectful of our time from start to finish. There was no pressure and no unnecessary waiting around. Aaron was especially easy to work with. He was personable and kind, and he took great care of my mother, which I really appreciated. We got the deal we were hoping for without any drawn-out back-and-forth or the usual "let me check with my manager" routine. The process felt honest and efficient, which is not something I ever expected to say about buying a car. Overall, a very solid experience. I would definitely recommend Norwalk forever and ever. And I hope this same team will be around when it's time for me to buy a new car!

I recently purchased a 2024 TRD 4Runner from this dealership. Unfortunately, my experience with the…read morefinance department was very disappointing. We specifically requested that our loan application be submitted through SchoolsFirst Federal Credit Union, but the finance manager instead submitted it to Capital One. Since then, we've made multiple attempts to contact the dealership to address the issue, but no one has returned our calls or followed up with us. To make matters worse, the vehicle was sold as Toyota Gold Certified, yet the right rear tire has been repeatedly losing air since the purchase. A certified vehicle is supposed to undergo a thorough inspection, so it's concerning that this issue either was not identified or was not addressed before the vehicle was sold. Are they clearing codes? The lack of communication and attention to customer concerns has been extremely frustrating. While the sales experience was positive, the finance process, unresolved vehicle issue, and poor customer service afterward have left a bad impression. I would recommend looking at other dealerships before purchasing here.

GIO GIO GIO, absolutely a pleasure to do business with. I'd never go with anyone else. Every time I…read morecall I get pleasant friendly sounding people but when I actually go in Gio is literally the only one with great energy, eager and genuinely looks happy to be there. Always welcomes us with a smile. This review is solely based off of the two times I've rented. Honestly if it weren't for him I'd give it a lower rating, the atmosphere in the office without Gio feels dense I'd rather wait outside unless he's the only agent there then I stay in the office for the process. I'm sure the others are pleasant their smiles just got lost somewhere.

I got charged 200 extra!…read more First off!!! 1. They are not corporate... they charge by the mile.. 75 cents a mile after whatever limit you have. 2. Very shady.. I got charged 200+ ... they took pics... I didn't see anything before or after. 3. Since they are not corporate.. the unlimited miles is not valid here. 4. If you flirt with the female receptionist at the first desk (male or female), she'll do 25cents a mile. 5. Make sure she takes pictures of the back of the van with seats up and down. She'll charge additional charges on your card on file. I will definitely stay away. I don't need to hear about the receptionist complaining about the lady that sits behind her, I don't care who didn't show up to work. It's definitely not my problem if you're short staffed. What is my my concern is the photos were improperly taken of the vehicle I rented. Lesson learned, I will video tape from the getgo anywhere I go for a rental. I will not be returning here, shady from the beginning. Stick to corporate!