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    Envision Norwalk Toyota | Sales Showroom

    3.0 (828 reviews)
    Closed • 8:30 am - 9:00 pm

    Services - Envision Norwalk Toyota | Sales Showroom

    Auto brake repair

    Auto exhaust repair

    Envision Norwalk Toyota | Sales Showroom Photos

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    Recommended Reviews - Envision Norwalk Toyota | Sales Showroom

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    Reviews With Photos

    Toyota Tacoma TRD Pro
    Phil R.

    Have a great experience here at Norwalk Toyota. Sam was amazing, extremely attentive and patient. My mom wanted to trade in her car for an SUV and Sam took the time to show us various options until we found the perfect one. When it came down to striking a deal, the desk manager Alex was fair and honest. In the end my mom got a good amount for her trade and walked out of there with a new Corolla Cross. Highly recommend coming here for their vast inventory, helpful staff and fair prices!

    Mimi G.

    I visited a dealership to get a quote on a online car deal. Everything was well until after I had finished a test drive of a used car with James Perez. I had previously seen the used car miles were over the advertise price and the sales person didn't stipulate a price correction on changes to what was initially advertised, so I ignorantly disregarded it. We got to talking quotes for a used car and a new one at their sister store. I told them I was interested in a new car and not the used, although they were extremely persistent on not letting me go without getting the used car or new one. Once I let the dealership know im only looking to get quotes and would like the new car quote, they ask me if I will finance to which I said I will consider. They didn't care about whether I was going to buy that day or not, they had already brought out a credit-check form to run my credit without giving me a concrete, finalized, and itemized breakdown of otd price. James had scribbled some generic numbers and said the sales manager had the last say on this but they must run my credit first while they talk numbers with the manager. The sales associate comes back but now switches out with the sales manager or so he says he is a sales manager. I later find out he, Raul, a sales associate at the location was impersonating a sales manager. They had quickly run my credit check, without knowing it wasn't mandatory and came back saying I am looking at 38K+ for the basic model version of a new car. I asked him if that number was the OTD price as they had not yet given me the breakdown of the advertised price to begin with. He said that's the number with taxes and everything. What i explain next is what becomes intimidating, illegal and unprofessional. He then shows me the "OTD breakdown" form, again without a breakdown of the otd. I tell him that I appreciate his service but I had got quoted on a exact vehicle for much less OTD. He says to show him proof which i did and proceeds to say some very demonizing words about other dealerships and that I would be wrong to reject his good offer. Raul says all dealerships charge markup prices and that i cannot escape that so I have to pay either way. He said I have a choice to pay the norwalk markup price of 3K or he could be nice about helping me and reduce the 3K by replacing it with a $1,995 add-on that they offer to all potential buyers. I let him know that add-ons can be removable if a client doesn't want it but then he says "not these ones because they're manufacturer pre-installed". He restates that the pre-installed add-ons must be paid or i must be subject to the 3K markup price of the dealership. I stay scared and shocked because I do not know any better. He tells me if I accept one of the two options then maybe he can talk with higher ups to "fix some numbers, maybe remove $500. But this is all dependent if I sign right now and pay everything today. " Again, I stood perplexed and scared, not knowing how to react. Whilst looking down on the sales desk, I get to now really see what is sneakily added onto my otd price. There is a add-on not discussed about that has the same price of $1,995, as the pre-installed add-on they were forcing on me. Except, this add-on stated the price was for a "Zurich shield + key replacement" package. Based on the pictures and recordings I took, it is plainly visible Raul/James tried extorting me the hidden dealer add-on under the disguise of paying an illegal pre-installed manufacturer package. This dealership has no shame, let alone ethics.

    2022 RAV4 Adventure

    I had a great experience here with Samuel and Maveline! I was interested in a vehicle and they were able to give me great information in a timely manner and all over the phone before coming in to finalize purchase! I definitely recommend Envision Norwalk Toyota if you are in the market for a vehicle. As I mentioned the two who helped me out, were very professional, friendly, and helpful in this process (that can tend to be frustrating at times elsewhere).. Huge thank you to Maveline and Samuel!!

    Romänjan gjpscy sc mm r working at Norwalk Toyota
    Kety E.

    Classic bait-and-switch dealership. The price online wasn't the price in person. Save yourself the headache and shop elsewhere . This is the guys behind this scheme . Typical gjpsy**

    Successful purchase. Loved Alyssa the sales rep

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    3 months ago

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    4 months ago

    Had a bait and switch. Don't trust them. Adding a $5k at the last second for no reason.

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    5 months ago

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    1 year ago

    Business owner information

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    Lori D.

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    7 months ago

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    3 months ago

    No one answers the phone, you cant even schedule service. They cant even transfer you to the right department.

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    Page 1 of 21

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    Review Highlights - Envision Norwalk Toyota | Sales Showroom

    “Rick Burgess strikes again, my eighth car purchased at Norwalk Toyota as usual a great deal and exceptional service.”

    Mentioned in 32 reviews

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    Refined Auto Repair - Newly replaced battery

    Refined Auto Repair

    (122 reviews)

    First time using a mobile mechanic to get out a stuck pcv valve. He got the job done. The reason…read morefor 3 stars is that while doing the job he ended up breaking one of the clips that hold the wires and didn't even tell me that it happened. Nor did he show up to fix it. Update: he did end up fixing it a couple of days later

    I needed to replace my front and rear brakes on my 2018 Equinox. I received many different quotes…read morefrom other mechanics, quoting me over $300 for labor only. I reached out to Refined Auto with the same request, and it was a more reasonable price, especially since I had no idea if I needed to do anything to my rotors. My dad was present while Cesar worked on my car, and my dad gave me such a glowing review of how Cesar worked. My dad has not been able to stop talking about how Cesar did an amazing job on my car, how clean he works, how he keeps his tools, and his communication. My dad was so impressed with the quality of work Cesar provided on my car that he decided to get a quote for replacing his rotors. When Ceasr finished on my car, he let me know that my brake fluid was not in good condition. He drained my brake fluid and replaced it with new fluid. He explained to me in detail that brake fluid should not be topped off. I had no idea, and apparently, my dad didn't know either, and we had topped it off because it was low. Now, I know, for future reference, that when it's low, I should replace my brakes. I appreciate the work that Cesar did on my car and his communication. I will absolutely use his service again and recommend him to friends and family.

    G & J Auto Repair Shop

    G & J Auto Repair Shop

    (80 reviews)

    I have been having ongoing signs of issues with my car of parts that I paid to be repaired and…read morereplaced. I brought my car to get an inspection of what may possibly be the problem. Perhaps, needing service on repairs and parts that I have already paid for. On July of 2025, I took my car to a shop because my car was making noises...brakes, tires and so on needed to be replaced, I paid for that. Then, as I was driving my car it came to a complete stop. I was unable to move because it wouldn't turn on, my fuel pumps were the problem. Paid to have those replaced at the same shop that I trusted. On March of this year, 2026, I'm at Target and my car failed to turn on. I towed it to the same shop and they "repaired and replaced my non-working fuel pumps" because it was still under warranty. My car is acting up, possibly fuel pumps again. This would be the third time in a year dealing with the same problem. Long story short, brought it to G & J Auto Repair Shop to have George inspect it because I feel that he is honest. Spoke to him in March of this year when my fuel pumps gave out again. I had warranty and so I decided to take it back to old shop. He has been understanding, has checked my electrical concerns,inspected the fuel pumps and has taken the time to inspect my overall car, so that I can have a peace of mind! I wholeheartly appreciate that! He has provided me with excellent customer service and so has his son, Luis! Thank you and may your business continue to flourish!

    Sent an inquiry via Yelp and received a reply immediately. Took my car in for them to check my…read moreengine codes and work on the AC. I was getting a P0300 & P0303 code. Another mechanic changed the spark plugs/coils but the code was still popping up. G&J was able to diagnose that I had a bad vacuum hose. They replaced it, and the code was cleared. For AC repair, George quoted me on the cost for AC compressor and fan replacement (parts & labor). Pricing was very good. Next day they had my car ready for me to hit the road. I pulled off the lot with my AC blasting ice cold, engine codes cleared, and car running Great! So thankful for George and team taking care of me. I definitely found my new Go-To mechanic. 10/10 highly recommend!!

    Top Line Automotive - Rear Roush shocks

    Top Line Automotive

    (80 reviews)

    Excellent service! I brought my Toyota 4Runner in for an oil change and tire rotation, and I also…read morementioned that my cigarette lighter/power outlet wasn't working. They discovered it was simply a blown fuse and fixed it for me at no additional charge. I really appreciate their honesty, professionalism, and friendly service. They also let me know about a few things my vehicle will need in the future without making me feel pressured to have everything done right away. I especially appreciate that kind of straightforward, trustworthy service. I've always had a great experience here and feel comfortable trusting them with my 4Runner. Definitely five-star service and highly recommended!

    I took my car in a few weeks ago for an oil change and quote for new brakes, and then took it back…read moretoday to have the brake service performed. on both occasions Zeph helped address my concerns. during the oil change they performed a vehicle inspection and provided a link with images/videos of all the listed concerns triaged by most critical. it provided a lot of context and provided so much transparency on what was worked on or needed work; the link allowed me to share with my boyfriend (car owner) the findings as well. when i came to pickup the first time, Zeph gave me the run down on all the findings but one thing stuck with me: he said my air filter was dirty and could use a replacement, but added that i "have hands and can probably figure it out"; "i don't think i need to charge you to have me do it". and he is correct! that small exchange let me know my vehicle was in good hands. often times, especially as a woman, i have mechanics try to upsell me on small items that i can (and have) replaced on my own, or that weren't truly safety critical items. Zeph didn't try to upsell me on items or make me feel inferior for having any questions - he was honest and professional both times, and i look forward to continuing my business with him. all together the service has been stellar and the price has been a great value for the quality of service you get. the photo inspection report alone help put me at ease because i didn't just have to trust the mechanic's word - he showed me, and documented it all.

    Envision Norwalk Toyota | Sales Showroom - autorepair - Updated September 2026

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