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    Valliani Jewelers

    4.8 (90 reviews)
    Closed 11:00 am - 8:00 pm

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    Ben L.

    Worst experience ever. Mightmare began after resizing. I went there to buy a small Christmas gift for my wife. Santa Anita mall is 30minute driving distance from my house and I visit there sometimes. I was looking for fairly cheap and simple ring. I was not so sure about ring size, so I asked if it can be resized by free and they said it is free for the first time. After I bought it and gave it to my wife, we went there to put it on the resize order. They told me they will call us when it is ready. They did not. They did not answer the phone so I had to visit to ask if it is ready after 2-3 weeks. The ring was ready and I brought it back. A small jewel stone dropped in the next day!!!!!!! I called them and they said they can fix it again. I went there to put it on work order again, and they told me they will call me back. They didn't. I had to call again, and they said they will call me back when manager comes. They didn't. I had to drive 30 minutes to go there only to ask what is going on. Ring was not ready and they said they will call me back when it is ready. They didn't. I called them after 2-3 weeks again, and they said it is ready. I went there to pick it up, and the NEXT day, the same jewel stone fell off. My wife was tired of this, and asked for refund. They refused. We said this is about the quality of the product, not our fault. We just wanted to refund. And they literally said it is just CHEAP ring and it can happen all the times. Excuse me? So we spend TINY 200$ to wear it ONE DAY normally? This just does not make sense at all. We complained and they never want to give a refund, and we were getting tired of it. We just asked for a reasonable solution because we do not want to keep doing this: wear one day, send work order and wait for 3 weeks, then repeat again. They said they will order the same ring with the same size, which does not go through resizing process. (They do know resizing was the issue) we had to accept that offer as they never want to refund. We had to trust the new ring will be ok. They said they will give me a call when it is ready, and i told them i never got a call back so i want to have a specific date of call back. They said 3/19. I came back. Yes, again, i did not get a call back on 3/19. I called on 3/20, if the ring was ready. They said yes. So i said i will stop by when i can. They called me on 3/22 saying the ring was ready. (??????????? I already communicated with another staff) finally i picked it up later and finally the ring does not seem to have an issue. It took 3 months to finally use the ring daily for my wife, and it was a very embarrassing process for me as it was a gift and my wife had to go through all those unpleasant experience. If you wanna buy a ring there, do not use resizing work order. Also, your a couple of hundred dollars spending might look too cheap for them to give proper supports, so you have to bring more money to buy gifts for your wife/girlfriend. Buying a $200-300 product and if you fade any issues out of it, it only makes you look like an obnoxious customer while you did not do anything wrong. I waste serious amount of time for many unncessary visitings but who cares?

    Bulova.

    Easy to deal with. Lucy treated me very well. I felt both the experience of a high end jeweler and a family owned business. Highly recommend.

    Trying it on in the store as I wanted this to be a pinky ring

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    8 days ago

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    4 days ago

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    3 months ago

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    2 months ago

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    5 months ago

    Amazing service, Lucy really made my experience seamless and easy! No pressure just good times!

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    5 months ago

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    4 months ago

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    3 months ago

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    7 months ago

    Lilly was so wonderful and helped us find the perfect necklace. A beautiful piece and great assistance!

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    7 months ago

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    1 year ago

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    7 months ago

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    9 months ago

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    5 months ago

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    3 months ago

    Very nice and welcoming! I love coming to see them. My favorite place to buy my jewelry. Thank you Lucy

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    4 months ago

    Lilly was a wonderful and helpful person with our purchase. Thank you so much . Had a great experience.

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    3 months ago

    One of the best experiences I had while shopping for a ring. I would recomen Lucy for the best price and help.

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    1 year ago

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    4 months ago

    Lily did a great job in servicing me. She took her time to help me find exactly what I was looking for for :)

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    1 year ago

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    1 year ago

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    5 months ago

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    5 months ago

    Lily and sunny are always helpful and nice as always. This is my second purchase and couldn't be happier.

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    8 months ago

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    6 months ago

    Lucy gave an excellent service I will definitely come again. One and visit VALLIANI jewelers

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    2 years ago

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    1 year ago

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    1 year ago

    LUCY IS FABULOUS, thank you for the amazing customer service, my ring is stunning! I'll be back and look forward to working with you again.

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    8 months ago

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    8 months ago

    Lucy and Lilly were very helpful find my dad's ring. I will definitely come to valliani again. Thank you Lucy for your hard work.

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    Page 1 of 3

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    Review Highlights - Valliani Jewelers

    We have worked with Lucy because she always takes care of us and followed her from another local jeweler.

    Mentioned in 19 reviews

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    Mr. Thai fixed my Omega watch second time. Thank you so much!…read more He was not around during the pandemic and plaza renovation, so I had the watch battery replaced by Battery Center nearby. The BC guy told me that I will not be able to adjust the watch time in future because the part doesn't function anymore. At that time, he adjusted the watch time using an electric tool. Today Mr. Thai told me that the pin for time adjustment was missing. Battery Center lost the pin during the battery change !!! Thank God that Mr. Thai had the replacement part to repair my watch. Now, I can adjust the time on my delicate watch again. I also had another watch battery replaced today. All together, Mr. Thai charged me $25. I am greatly appreciated by his professional services.

    I called this shop, and the owner told me $6 to change the battery for an old Swatch Swiss Military…read moreanalog watch. So, I went, and after he was done, he asked me for $8. OK, $2 was no biggie. $8 cash for him. A day later, my watch stopped running, and I called him in the morning. He asked me to come in, and he would take a look. So, I went there again this afternoon; he told me that he would charge me $65, guaranteed that my watch would work again. A brand new one doesn't even cost $65, plus Swatch doesn't make the Swiss model anymore. Many great reviews for this guy, but honesty and integrity are not in his dictionary. I learned my lesson well for $8 bucks.

    Valliani Jewelers - jewelry - Updated August 2026

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