This Hotel Gets an A+ For Friendliness…read more This is not a fancy hotel (in fact it may be a little dated) however it is clean and every person we had contact with was super friendly. There is not much in the way of fancy hotels in the Mentor or Painesville area. My husband has family in the area so we visited a different hotel last time we visited which I reviewed and believe this hotel is a much better choice for the area, maybe even the best choice however I have not visited every hotel in the area. We drove up from North Carolina and had to use the restroom as soon as we arrived as there was not a rest area for at least the last hour of the drive so we needed to run in to "take care of business" first. The tall gentleman at the desk pointed us to the rest rooms in the lobby which was my first experience with the hotel. While the hotel is not fancy I could immediately see that someone took the time to make nice little "homey" touches. These nice "homey" touches" are evident throughout the hotel. And it was very clean as well. Great first impression before check-in. Since we drove straight through, my husband wanted to take a walk after sitting for so long. So after the short and friendly check-in process was completed (by the same tall gentleman) my husband made inquiries about a walk. The man suggested a very short walk (I did not track it but it was probably a half mile) to the James A Garfield National Historic Site which was a very nice museum for the 20th president. I recommend visiting the museum if you visit the area. I learned a lot. After the walk, we ate in the onsite restaurant, Skye, which was very nice. I will probably write a separate review for that however I would like to say it was a very pleasant surprise. The same restaurant also provides room service which we did not need on this trip since it was just an overnight trip. The restaurant is also popular with locals and can get busy I understand. They also provided a nice continental breakfast in the morning which also included scrambled eggs and sausages. I happen to enjoy especially fancy breakfasts downtown in our hometown so it is difficult for me to rate a continental breakfast objectively. The room was clean and even had the luggage racks out and setup. Our room had a small refrigerator which I always consider a plus. Though it is located on a highway, our room which was even on the first floor was very quiet (I should add I wear ear plugs because I find hotel room units to sometimes be very loud). Negatives? Well it is not a fancy hotel so keeping that in mind, the only "negatives" would be some possibly outdated info I found in the binder at the desk in the room. For instance it said there was not a restaurant on site. But on top of the desk it provides info about the onsite restaurant. The management may want to take a look at the binders to make certain it is current. Bottom Line: The room rate was a great value for what we received.

We had a one night stay as we continued on our road trip. Very nice staff. In fact, I had some…read morebirthday cards to mail and the gentleman at the desk he would mail them for me. The room was very comfortable with 2 queen beds. Breakfast was a typical hotel spread BUT the usage of real plates and silverware made it extra special. The hotel gives off a bit of a "dated" vibe, but it's clean, friendly and very doable.

Nice hotel in a commercial area w plenty of restaurants and stores. Next to a Home Depot and a…read moreSam's Club. Stayed four nights for a funeral nearby. Two Queen beds, standard room, but handicap designed. Did not ask for it, but it was fine. Included a mini fridge and microwave. Nice shower, thermostat seemed to work, could see our car in the lot. Breakfast not good. We skipped after first day. Coffee was a bit watery, but the juice was good. Other items questionable. Would stay here again, but not count on coffee or breakfast.

I stayed at the @hampton Inn by @Hilton all week not once did they clean my room or fresh up…read moreanything in my room. I called the front desk and still no service. The worst hotel I have stayed at. @Hilton has lost their focus and is not the hotel chain from earlier years. I have been a diamond member for 30 years. This Hampton is a never stay again hotel. #nobodycares #nohousekeeping #trainwreck

I had an amazing time here! I was first introduced to the Steele Mansion 02/2021 at a murder…read moremystery dinner. I immediately fell in love and made the comment "I want to have a party here." Well, fast forward a year and I got my wish! My boyfriend and mom spent months planning a Surprise Spooky 25th Birthday Party for me and I absolutely LOVED IT! Not only did we get to have a party here, but we also got to spend the night! Stoked was an understatement. Not only did we get a room, but a majority of my family booked rooms here as well. We had the Peacock room, which was perfect for me considering that blue is my favorite color. Everything was so perfect I hated to mess it up. I had a wonderful time and I wish we could do it all again.

Bridal shower here ! What a beautiful venue, excellent host, lovely brunch !…read moreThis was the perfect venue for having a bridal shower. Carol was so helpful !!! The bride to be and her mother were so creative in all the decorations. The decorations fit in to this beautiful mansion and we're wonderful gifts for the guests. Highly recommend this venue for a gathering !!! They also had a scavenger hunt which was great. Carol also have a brief overview of the mansions history. Thank you carol for bringing backing you life this amazing place !!!! Highly highly recommend Steele mansion for an event !!!

Good stay close to event. Friendly staff and accessible to restaurants. Easy in and out.read more

Our family has stayed here a bunch when we come to the area to visit with relatives. Residence Inn…read morehas been our go to since whatever happened with the Wingate across the way. Overall not the worst lodging experience one can have. The staff are always nice and welcoming, and the complimentary breakfast is decent. Pretty standard hotel fare (think waffles, cereal, eggs, etc.) The rooms are okay, and are accommodating for decent sized groups. The kitchenette is nice to have, although it could do with a few more trays and such. The furniture is the sore thumb, being noticeably dated and worn. The pool is outdoors, and thus I cannot comment on that, given we stayed in the middle of winter. We'll likely be back again seeing as we always stay here when in town, but I hope that they can update the place a bit. ( And maybe get a couple more luggage carts too.) [Dates of Stay: 12/23/25-12/27/25]

Our hotel room was dirty-primarily the bathroom. There was hair in the tub area and in the floor…read more When you showered, a huge hairball came up the drain and clogged the shower causing it to backup. We didn't complain primarily because we didn't want to have to move or have someone in there working on the bathroom. Front desk service was subpar. We ran out of toilet paper and called and asked for some and they never sent any up. I had to track down a cleaning lady and ask for more. The room was spacious enough and it's really close to Kirkland for the LDS sites. They say IHG prides itself on cleanliness but this was not happening in this hotel-you can read prior reviews with the same issue. Beds were comfortable except for sofa bad. We were in room 422. Hopefully it's just this room.

We had an excellent stay. The room was clean. The breakfast was good, especially the cheese…read moreomelette. After completing an eight-hour drive, the hot tub was much needed. We would stay again.

A+++ place in almost every way! So I would go for the…read moreincredible breakfast and hospitality. Gourmet breakfast with all the treatment of a 5 star hotel! My bed was too hard of a mattress for me but was still beautiful and the room had extras like body lotion, shampoo and other toiletries. I asked the owner if there was anything she could do about all the light coming on through the 2 windows in the room. There was a street light right outside this particular room. Well to my utter amazement she and her husband literally came the next day and velcroed a black out shade in each window. This is what I call going above and beyond! Highly recommend but make your reservations early!

We have visited many times in the past. This was our first trip back in two years because of Covid…read more Nothing has changed! It's still INCREDIBLE! The rooms are spotless, our towels were soft and fluffy, and it felt so warm and inviting. Deanna, the owner, always makes you feel like family. Her cooking is out of this world. The location couldn't be any better. It's just around the corner to an abundance of restaurants and shopping. What more could any person ask for?

It's a solid 3 star hotel. No hairdryer, no coffee maker, no microwave, no fridge. Just a room with…read morea bed, ac unit, toilet and tub. Carpet on edges of bed and floor n front of door, but tile besides. The room was reasonably clean. Not spotless but not what I'd call dirty. There is a safe in the room which makes me feel simultaneously comforted and anxious lol. But the office employees are courteous and helpful and there's several food options within a short drive. If you don't want to drive over the freeway, there's a 24 hour gas station with pretty decent food directly across the street named after the things you put on mattresses. I'd stay here again.

My experience was horrible! What you pay is what you get?…read more A mean receptionist! Old building and no upgrades.

Stayed overnight in a jacuzzi room with my husband for our anniversary and this place was great!…read moreThe hotel and rooms have been recently renovated, making it look clean and contemporary. It's located close to the highway, food/gas and a UH medical center. There is a McDonald's next door with ample parking for RV's and other big rigs. The area was fairly quiet, just off the main drag with little highway noise. We did not use the pool but it looked nice. The breakfast included was nothing fancy (served 6-10am daily) but a decent selection of coffee/juices, pastries, hot/cold cereals, yogurts, waffle maker, eggs and tasty bacon. The dining area had cozy seating, a tv, was exceptionally clean and well stocked by a friendly attendant. In fact all the staff were pleasant, helpful and very accommodating. They do allow pets for a small fee and have a small area to walk them adjacent to the side of the hotel. As well as an outdoor table and grill. When we were there on a Sunday some gentleman had a fire going while listening to the Browns game. The jacuzzi in our room was a great size for two, hot, plenty of bubbly jets, glass holders and very clean. The room was tidy, spacious, nicely decorated, included a microwave, safe, coffee maker, plus a good sized and well-cooled fridge. The heater/AC/fan in our room worked perfectly and the tv was new and placed well. Plenty of lights, Wi-Fi, plugs and USB connections too. For a not too far from home special night away or a well needed rest from your travels we definitely recommend this hotel.

This place was super accommodating and welcoming. My girlfriend and I were going to a wedding and…read morewanted make sure we had ample time to get ready for it because the hotel was a short drive away from the ceremony. They reassured us that they would put in a request to have the room ready before check-in and they did just that. When we arrived, check-in was easy and smooth. The room was ready and all the amenities were fully stocked. The bed was super comfy and bathroom was clean. We also had their complementary morning breakfast which was really good and had plenty of options. Overall, our stay was great, the staff was really nice, and would highly recommend this place to anyone staying in this area.

There were bed bugs in my bed there were spiders and rats in the shower the receptionist was really…read morerude and I definitely do not recommend going here goodbye fellow humans

I booked a reservation for Saturday night Easter weekend as I had family come into town and was…read moreextremely embarrassed and disappointed. Don't waste your money!! When I booked I was told $113 for the reservation but they charged my card for $130 and stated there were two additional tax charges. I've never been charged tax for an occupancy fee. The worst part of this is that not only are the carpets unsafe, there is green nasty stuff all over the walls in the pool area, plaster falling from the ceiling, and a giant hole in the ceiling with a tarp over it! My 3 year old granddaughter tripped on the large wrinkles in the carpet. When I tried to address it with the staff (to see it they could put some sort of rug over it for safety) I was told to call on Monday to talk to a manager. I called and no manager to talk to. The lady I spoke with said, "the place is old and repairs are slow to take place". I let her know that I want a manager to return my call as this place was far from worth $130 for 1 night.

This was nice for an overnight stay in Mentor. Our room was spacious and clean. The bed was…read morecomfortable. Our room was down the hall from the breakfast area. We helped ourselves to the complimentary breakfast the next morning and it was fine. We would definitely stay again when in town.

We got to our room and it smells so badly like cigarettes. None of the toilets had fresh toilet…read morepaper. The bed is falling apart and the wall paper. The fridge in our hotel wasn't working. Everything about this hotel was not great. I had to stay here for the night otherwise I would have gone somewhere else.