I must say I was very skeptical about coming here at first due to the stories I heard about them…read morenot having inventory and people waiting 3-6 days for them to get they car but I seen what I wanted online, came to check it out and I ended up leaving with that exact car. JB (sales associate) & Nader (finance manager) secured me a good deal for being a first time buyer and I got a newer model car with everything I wanted . Big shout out to JB & Nader for being true to they word and getting me approved and getting me in my car

Review of My Experience at Gardena Honda: 2nd attempt at finding and seeking a final solution to my…read moreconcerns since my purchase. My name is Jennifer W, and I am writing to share my experience at the Gardena Honda dealership on July 22, 2026. Unfortunately, what should have been a simple conversation to clarify questions about my vehicle purchase turned into one of the most humiliating, intimidating, and distressing customer service experiences I have ever had. From the moment I sat down with Nader, his demeanor was sarcastic, condescending, and dismissive. Instead of listening to my concerns, he immediately pulled up my purchase contract and began listing everything Honda had supposedly given me for free, including my first month's payment, registration, a tire replacement, leather seats, and window tint. He repeatedly asked, "What more do you want?" and sarcastically questioned whether I was planning to sue the dealership. I calmly explained that I simply wanted answers because I believed I had been misled regarding the vehicle I purchased and the promises made during the sales process. Rather than addressing my concerns, he questioned why I had waited two months to contact the dealership, repeatedly interrupted me, spoke over me, and raised his voice. I explained that I had actually raised these concerns before leaving the dealership on the day of purchase. Millie assured me that the leather seats and window tint would be completed through the service department and that someone would contact me to schedule the work. Unfortunately, that never happened. Over the following weeks, I made numerous phone calls, left voicemail messages, was transferred between departments, and spent excessive amounts of time on hold without receiving a return call. As someone who works full time, I could not continue spending hours trying to reach someone. When I later returned for a recall appointment, I took the opportunity to ask for assistance with the unresolved issues. I want to recognize Leilani, David Sanchez, and Millie, who treated me with kindness, professionalism, and respect. They genuinely attempted to help me and were the only employees who made me feel heard. Sadly, my interaction with Nader became increasingly hostile. During our conversation, he accused me of purchasing the vehicle "blindly" and stated that I was "stupid" for buying a vehicle I supposedly did not want. Those comments were insulting, disrespectful, and completely unprofessional. When I asked whether he would speak to his own mother that way, he responded by telling me to "shut the f*** up." I told him I would not tolerate being spoken to like that. At that point, his behavior escalated even further. He repeatedly screamed at me to "get the f*** out," threatened to have me escorted from the dealership, said he was calling the police, and threatened to have me arrested. He then turned to my boyfriend and said, "Get your girl before I get her out." As he stood up and aggressively pointed toward the door, I genuinely feared the situation could become physical. His body language and aggressive behavior made me feel intimidated and unsafe. While I walked toward the lobby, he continued yelling loudly for everyone to hear, repeatedly demanding that someone escort me out while stating that he was calling the police. He even picked up the phone and called 911. Numerous employees witnessed the incident. Most simply stood by while he continued yelling. Eventually, a supervisor intervened, instructed him to return to his office, and another employee stepped in to help de-escalate the situation. I came to the dealership simply seeking clarification about my purchase. Instead, I left feeling humiliated, degraded, threatened, and powerless. I suffered a severe anxiety attack afterward, cried during the drive home, and was so emotionally shaken that I was unable to report to work the following day. Because of this experience, I no longer feel comfortable returning to Gardena Honda or interacting with Nader under any circumstances. I sincerely hope this incident is investigated thoroughly, including reviewing any available surveillance footage and speaking with the employees and customers who witnessed what occurred. I never sought conflict. I simply wanted someone to explain my contract and honor the representations made during the sales process. Instead, I was publicly humiliated and treated in a way that no customer should ever experience. I appreciate the professionalism shown by Leilani, David Sanchez, and Millie, but my overall experience with management has permanently damaged my trust in this dealership. I hope no other customer has to endure what I experienced.

Efrain was respectful, courteous, helpful, and highly skilled in auto body repair. He worked on my…read moregray Prius last month. I initially intended to use the other party's insurance; however, I ended up paying out of pocket and working directly with the shop. There were some unexpected issues during the process, but Efrain listened to my concerns and took the time to make things right. He professionally refinished the rear bumper area, smoothed the surface properly, and matched the paint much better than I expected. I especially appreciated that he was willing to keep working on the details until the result looked clean and natural again. In the end, I was very happy with how my Prius turned out. Thank you, Efrain!

Honestly, I don't even know where to begin!! This shop was amazing to me from start to finish. As…read moresoon as I walked in, they were upfront and transparent about pricing for my brakes and other repairs. They even did a full inspection and cleaning (including a full engine bay clean and diagnostic check) to really see what was going on so they could give me honest and accurate recommendations. The pricing was more than fair! Especially as a woman! I really appreciated how genuine and respectful they were. You don't always get that at other shops, but here I felt completely taken care of and never overcharged. Chris took the time to break everything down for me, explaining what needed to be fixed first and what could wait, which I truly valued. Miguel Angel at the front desk was so kind and welcoming, and Yennie was a great host and took care of my car! I'm so happy with everything and will definitely be coming back this Friday to get the rest of the work done. This place honestly feels like home. I'll be recommending them to all my friends and family HANDS DOWN! This is where I'll be coming every time I need anything for my car!

I recently purchased a car at Gardena, CA Enterprise Car Sales and I was pleasantly surprised of…read morethe whole purchasing process. I initially spoke with Tiffany on the phone and her enthusiasm to understand exactly what I was looking for within the amount that I wanted to spend was refreshing. She welcomed me to come in when I was ready and I didn't feel pressure. The day I made my purchase I was helped by Sergio who was patient and was knowledgeable when asked about the different features available for the various makes and models of cars. When the vehicle that I wanted was not available at their lot , he didn't hesitate to get it over to me. I am very happy with my purchase and would recommend this location to anyone looking to purchase a vehicle.

These people are an absolute JOKE! Tiffany failed to submit my registration Information on January…read more17th and nobody let me know anything until the last minute they sent a check so I could do it myself but of course it was addressed to the wrong fucking apartment because the ignorant and uneducated manager put apartment 10 instead of 107! I just had to pay for a month of parking at an enclosed parking garage because the cities towing service just tried to tow it for expired registration all they suggested was to hide the car until I pay for the registration AGAIN! My 45 days is march 1st and I've already made the first payment. Now when I call I get hung up on or get told to call enterprise rent a car for help. How is there no way to contact corporate?!? Why the entire fuck would you put a rental car service that can't do shit on a car sales contract as a way to get help?!?!

Let me start by saying how relieved I am that I found this dealership! It is so hard to find a…read moredealership that is honest and transparent and that is exactly what I found at Hawthorne motors pre-owned, please be careful not to confuse them with the dealership next door to them (hawthorne motors express). Mike, Karina and Shaun were very professional and knowledgeable-- you can tell they take pride in their dealership. Shaun helped my sister and I with the financing and Kari was very helpful in answering all of our questions and concerns. I HIGHLY RECOMMEND THIS LOCATION. Quality cars and quality service! Thank you for all your help. No hassle, smooth purchase. *I am a photographer and just had to capture this moment for my sister!

My son purchased a car today, and I must say that it was one of the best experiences I've had in…read moreterms of purchasing a car. Mike was very professional and easy to talk to. He was very knowledgeable and explained everything to us and was NOT like your typical used car salesman. His brother Shaun was great too. We were made to feel comfortable and offered beverages as well. My son was pleased with his choice of car, and I was very pleased with the over all experience. If I ever want to purchase another used vehicle, I will certainly buy from Hawthorne Motors Pre-Owned cars. Thanks again Mike and Shaun

This is my second time purchasing a vehicle at this dealership which should show how much i trust…read morethem! I would definitely recommend Everyone looking to purchase a vehicle to go to my man Troy!! That guy right there works wonders! He will make something happen for you even when it seems like it wont work I have bad credit and yet he was still able to get my in a brand new vehicle that i fell in love with when i test drove it Troy is definitely very straightforward with you and yet very Kind and Honest which shows in his work he definitely does EVERYTHING he can to make a deal happen for you anyone who wants to check out this dealership Look and ask for Troy as soon as you go in

I was in the market for a new car and Scott Robinson made everything flawless…read more My heart was set on the 2027 Honda HR-V in boosted blue. I didnt even test drive it. I did test drive a different one. Mike in the sales department treated me kindly. The finance dept gave me several numbers to work with. We agreed on a deal I was happy wirh. From sales, service, finance and insurance every department is top knotch.

We recently purchased a 2017 Audi from Hawthorne Motor Express and had a great experience from…read morestart to finish. The customer service was excellent, and everyone was friendly, professional, and easy to work with. As a family-run business, they made us feel comfortable throughout the entire process and never pressured us into making a decision. They took the time to work with our financial needs and helped make the purchase fit our budget. What really stood out was their commitment to customer satisfaction. They repaired a tire that needed attention and even ordered a replacement tow cover for the front bumper after the sale. It's clear they care about their customers and stand behind the vehicles they sell. If you're looking for an honest dealership with great service and a no-pressure atmosphere, I highly recommend Hawthorne Motor Express.

We purchase a vehicle around August 2024. Very friendly staff, a family business who treat their…read morecustomers with respect and are considerate while accommodating. Purchasing the vehicle was an easy process. We offered full cash for the vehicle and asked if the price would be negotiable, there was little to no wiggle room, so we did half cash and half finance. Drove the vehicle home the same day. On Thanksgiving evening (on our way out) the transmission went out while on the freeway. Car was loaded with the entire family, had to get the car towed to the mechanic while Ubering to our destination. We spent a couple thousand dollars in fixing the transmission, and a few hundred bucks on the tow truck along with the uber on Thanksgiving night. We haven't driven the truck for even 1000 miles and already replaced the transmission, which gives this place a 1 star rating. We did not call when the transmission went out, didn't think we'd get any consideration since we were considered owners of the vehicle already. However, we called 1-week after they responded to our google review and until today, we have not received follow up. If a follow up is received, I will post an update. The entire family was friendly and helpful throughout the purchasing process. My conclusion on this experience: I purchased a used vehicle at Hawthorne Motors Express and the transmission went out 3 months after owning it. *we are proud owners of 2 previously owned vehicles, which were purchased from Enterprise Car Sales. I know where I'll be going for my next car.

Lawrence Ambrosio made me feel welcome and made buying a car much less painful than expected. Thank…read moreyou Lawrence!

Fred Beissner he's best sale men at the dealership. He's very nice and good at communication with…read morecustomer. He helps us buy 2 cars from here with a good deal with lowest price. He will take care of you very well. If you come to this dealer, you should look for him. Highly recommend!

I had an incredible experience at Gardena Nissan! I went in hoping to buy a car that same day,…read morethough I wasn't exactly sure what I was looking for. I worked with Karen, and she was amazing. She was completely set on helping me walk out with the right vehicle for me, not just any car on the lot. She was incredibly knowledgeable, and I could tell she was truly committed to finding the perfect fit rather than just making a quick sale. As a first-time buyer, the whole process was so smooth and stress-free. I'd recommend Gardena Nissan to anyone, especially other first-time buyers. Thanks to Karen's help, I was able to walk out with a brand-new car! If you go, definitely ask for her.

I had a very frustrating experience at Gardena Nissan. We went in to look at a specific Altima, and…read morean older female employee initially came out to greet us. I provided the exact stock number, and she brought the car out for us, so everything seemed fine at first. After looking at the car, I asked to go over numbers without running my credit, and she agreed. Shortly after, Mohammed came over with pricing but it was for a completely different (and more expensive) car. When I pointed that out, he told me the car I asked for wasn't available, which didn't make sense because we had just seen it and it was supposedly the one brought out for us. I didn't like the numbers, so they said they would "see what they could do." My parents and I then sat there waiting... and waiting... for about 40 minutes. We were the only customers in the dealership, and during that time, I could clearly see Mohammed and the other employee in the office talking and laughing, completely ignoring us. Eventually, we got up and left. What's even more surprising is that we walked right past them on the way out, and they didn't even acknowledge us or realize we were leaving. Very unprofessional and disappointing experience. We will definitely not be coming back. On a positive note, we went to Nissan Downey afterward and got an AMAZING deal and much better service.