I came in today to trade in my 2021 Kia Forte GT Line and Received a Brand New Nissan. Thanks to the great help and customer service from Joey and Ali from management with assisting me! I highly appreciate and will recommend others as well! Thanks Again! They answered all of my questions as well Great Job, Thanks Again! read more

I had an incredible experience at Gardena Nissan! I went in hoping to buy a car that same day, though I wasn't exactly sure what I was looking for. I worked with Karen, and she was amazing. She was completely set on helping me walk out with the right vehicle for me, not just any car on the lot. She was incredibly knowledgeable, and I could tell she was truly committed to finding the perfect fit rather than just making a quick sale. As a first-time buyer, the whole process was so smooth and stress-free. I'd recommend Gardena Nissan to anyone, especially other first-time buyers. Thanks to Karen's help, I was able to walk out with a brand-new car! If you go, definitely ask for her. read more

Gardena Nissan - New car - Auto Parts & Supplies Near Me - Gardena, California

I had a very frustrating experience at Gardena Nissan. We went in to look at a specific Altima, and an older female employee initially came out to greet us. I provided the exact stock number, and she brought the car out for us, so everything seemed fine at first. After looking at the car, I asked to go over numbers without running my credit, and she agreed. Shortly after, Mohammed came over with pricing but it was for a completely different (and more expensive) car. When I pointed that out, he told me the car I asked for wasn't available, which didn't make sense because we had just seen it and it was supposedly the one brought out for us. I didn't like the numbers, so they said they would "see what they could do." My parents and I then sat there waiting... and waiting... for about 40 minutes. We were the only customers in the dealership, and during that time, I could clearly see Mohammed and the other employee in the office talking and laughing, completely ignoring us. Eventually, we got up and left. What's even more surprising is that we walked right past them on the way out, and they didn't even acknowledge us or realize we were leaving. Very unprofessional and disappointing experience. We will definitely not be coming back. On a positive note, we went to Nissan Downey afterward and got an AMAZING deal and much better service. read more

For today's visit the repair my car has been delayed by 7 to 10 days. The part they ordered for my car was the wrong part delivered which is why it's gonna take 7 to 10 days for the new part to arrive. The silver lining in this is that I get a loaner for free while my car is being repaired. When I receive my car, I will see if I will upgrade the review of three stars to a higher level. read more

Gardena Nissan - Auto Parts & Supplies Near Me - Gardena, California

I bought a 2026 Nissan Kicks from here and they were very good, excellent service and they try to work with you and give you the best deal. The cars are very beautiful! read more

I would like to commit Gilbert for excellent customer service. I went to the store not feeling good. Just got over being sick. He greeted me with a big smile. Asked me how my day was already going. He was very thorough very friendly and we need more Gilbert's in our lives. Thank you for whoever hired Mr. Gilbert. He is doing an excellent excellent job he has to be commended. read more

I'm writing this review to protect others from experiencing what my mother and I went through at Gardena Nissan, specifically with the general manager, Mohammed. My mother was misled into thinking she was able to get a newer car with a cheaper monthly car payment from an advertisement sent to her, when in fact, she was being pushed toward carrying two car notes--despite telling them she couldn't even afford a down payment. Mohammed used ambiguous language that made it sound like the advertisement was accurate, clearly taking advantage of my mother who isn't familiar with the process. When I asked questions to clarify, he became condescending and rude, saying things like, "I told you it wasn't a trade," in a patronizing tone. Then he crossed a serious line--making personal, inappropriate comments to and about me. He said I was "horrible," questioned if I "go to pawn shops," asked why I wasn't smiling, and even suggested my mother would get a better deal if I didn't go with her next time. His behavior was misogynistic, disrespectful, and completely unprofessional. While the sales reps were polite and respectful, the general manager's sneaky tactics and disgusting comments made it clear: this dealership does not operate in good faith. Avoid Gardena Nissan--not just for your financial safety, but for your personal dignity. read more

Gardena Nissan - BEWARE of Predatory Practices and Disrespectful, Mysogynistic and Xenophobic Management from the manager Muhammad Alam at Gardena Nissan. - Auto Parts & Supplies Near Me - Gardena, California

terrible location sales reps are liars. said they would pay off my old car loan completely and buy a new one. didnt happen and the sales rep recommended i dont pay my loan. terrible business untrustworthy stay away from here. read more

Very disappointing customer service experience. We asked about a vehicle that was listed online, and the saleswoman immediately told us it was sold. When we asked about another vehicle, she said she would check with her manager, but she never came back to give us a simple answer. She then passed us off to another salesperson without even explaining what we were looking for. We waited another 10-15 minutes while she supposedly checked inventory, but she never came back. Eventually, the situation was blamed on a "language barrier," which was extremely frustrating because we speak both Spanish and English perfectly well. If she simply didn't want to assist us, she could have been honest and said so. We understand that we were planning to pay cash for the entire vehicle, so perhaps there wasn't much commission involved, but that should never affect the level of customer service a customer receives. We came in ready to purchase a car and left feeling completely dismissed and ignored. Very unprofessional and disappointing experience. read more

Richard and lily was great this is my first car they was great and kept all there promises

I normally don't write reviews, but my experience at Gardena Nissan has been deeply upsetting, confusing, and honestly unlike anything I've ever gone through at a dealership. On December 6th, 2025 I went to inquire about a trade in deal sent to my uncle via mail and spent over three to four hours at the dealership. During that time, I repeatedly told the manager, Muhammed, that I did not want to move forward with the lease. Despite this, I was continually pressured and reassured that they could "work something out," lower the price, pay part of my deposit, cover registration and the first month, and make it "affordable" --but only if I didn't tell the bank. I said no multiple times, but the pressure didn't stop. I was also there with uncle and my two young cousins, who are only six and seven years old. They were restless, irritable, and needed my attention as we were only going to inquire rates on a trade in they sent in the mail but denied once we got there. I was overwhelmed trying to watch them, read paperwork, and defend myself against the constant pressure. Instead of recognizing that I was clearly stressed and vulnerable, I feel the dealership took advantage of that situation. After nearly 3-4 hours of back-and-forth and waiting, I eventually signed because I was exhausted and felt worn down, not because I was confident or willing. Before I even left the dealership, the manager, Muhammad asked me to write a review. When I scanned the QR code another salesman started telling me something about the car. As my attention is now on this man, Muhammad literally takes my phone out of my hand, hit the speech-to-text button, dictated his own positive review, and submitted it under my name. I didn't even get a chance to write my own honest opinion. That night, I couldn't sleep. I felt sick about the contract, the pressure, and how everything happened. The very next day, I returned to the dealership hoping for help, but the way I was treated was shocking. The tone completely changed. Instead of empathy or professionalism, Muhammad told me they couldn't help me, couldn't cancel anything, I wasn't getting any money back, that everything was my fault because I signed, it's done and he can't help me. He refused to give me copies of my documents, refused to provide paperwork from the bank, and acted like I was a problem rather than a customer seeking clarity. On my next visit, it got even worse. He accused me and my sister of yelling when we were simply trying to talk. He was dismissive, talked over us, and treated us with disrespect -- behavior he did not display when my uncle was present. The difference in treatment felt misogynistic and demeaning. Even if the dealership disagreed with my position, the lack of empathy, professionalism, and respect I received was shocking. This all happened within 24 hours of signing the lease. I left the car with them the next day ( December 7th 2025) after being told by their own finance staff that the contract could be cancelled, leaving the keys+car fully in their possession and the dealership has been inconsistent and contradictory ever since. It is heartbreaking and honestly traumatizing to walk into a dealership expecting professionalism and honesty, only to feel pressured, misled, and disrespected -- especially after returning less than 24 hours later asking for help, with the car fully in their possession. I'm sharing this experience because I do not want anyone else--especially another woman--to go through what I went through. No one should feel pressured into a contract, denied their legal documents, or spoken to with disrespect the moment they ask for help. I hope management, Nissan corporate, and future customers take this seriously. No one deserves to experience this. read more

Gardena Nissan - The review Muhammad dictated for himself on my phone - Auto Parts & Supplies Near Me - Gardena, California

They don't tell you then truth about Used Cars on their website. I went there looking for two cars after making an appointment only to hear them tell me some BS. They never produced the cars for me to test drive or look at. Don't go here. Go to Downey Nissan instead. They were honest and the cars on their website actually existed at their location. read more

After reading their comments from their customers ,since my last visit..I will NEVER comeback or refer anyone untill "Mohammad", is gone!! After read8ng their reviews.. Seems to me that whoever owns this dealership doesn't care OR hasn't read the horrible interactions dealing with "Mohammed"!! No one should have to deal with his rudeness,while attemping to spend their hard earned $$. read more

My experience with them wasn't so bad the things I hate are being told I am pre-qualified only to find out when I get there they know nothing about me . I do plan on returning but thanks to what I'm reading I will make sure Mohammed keeps his distance. Thanks read more

Everything needs to improve the workers are slow. The people you have to talk to won't even look at you in the eyes. They are not polite, they waste your time, and never address anything clearly. The person who I dealt with was Daniel Quezada, he ignored me once I arrived, avoided talking to me, and I even had to follow him around like a dog to get a response out of him. I waited over an hour to pick up my car even after they called me saying it was ready. Mr. Quezada is horrible at customer service avoid him as you advisor. WASTE OF TIME GO SOMEWHERE ELSE. read more

Don't know about yall but I got treated good from Mohammad as well with Frank, Especially Tyler had a good time n good service with all three of them even stepped in their office to speak about numbers vs being in the lobby chair discussing it helping me get the best deal I could get as a 20year old male read more

I must say I've been a unhappy customer for the 2 years I've had my car bought it in 2024 and I've been having certain issues 6 months after I bought it my battery died had it towed in and got a replacement battery fast foward to now 2026 the battery died again got another battery fast foward to today and I had to take my car back in for noise coming from the right side of my car i have low mileage 22 thousand miles no accident and here it's a problem with the axel or wheel bearings that' should be covered under warranty we shall see today I'm in a loaner waiting to see the outcome but I mean damn for a new car I've been to this dealership a lot of time ! It's a 2024 Nissian Sentra ! read more

Zero stars if possible, I got my Nissan Quest to Gardena nissan, I recently move to Hawthorne and it was the nearest nissan dealer to my new place, long story short, I had a Recall on my fuel gauge due to not reading accurately not a super big deal to me but my wife got stranded a couple of times, well, first thing on my visit a very aggressive service advisor (Chis) tried to over sell me $225 on diagnostic services which I refused to agree because I didn't have any other problems with my mini van (no check engine light or any other lights), then he threatened saying I was gonna have future problems with more components if I refused to have the scanner connected on to my car ($225 charge to do it), I asked him to just take care of the Recalled components and I said I didn't have any other concerns with my vehicle. I picked my vehicle the following morning and after my commute to work the check engine light went on I called back to the service department and a very kind lady asked me to take back my vehicle back to the service department to have it checked up back again and to have the problem corrected she sounded concerned about it, I drove it back to the dealership and again Chris was there ready to collect the $225 and he refused to check in my vehicle in unless I signed a document on which I had to agree to pay for the $225 dollar to get my car inspected, when I left my car there it didn't have any check engine light on all I wanted was to have my vehicle back with out an additional problem. I recently connected my neighbors car scanner to my car and guess what! the problem is coming from the fuel gauge circuit that they just repaired. Now my car doesn't pass smog check this is very frustrating, I'm very upset and defenely I don't recommend this shop to anyone just look for another nissan dealer, this is fraud so you know. And no the fuel gauge isn't fixed I still have the same problem as when I left it there the first time to be repaired under a recall. Most likely nissan already paid them for the repair that they didn't perform correctly. I wish that they will take responsibility. I'll write an update if they reach up to me with a solution. All I want is to have my fuel gauge repaired as per the Nissan recall and to have the code to be cleared for good. read more

Gardena Nissan - Auto Parts & Supplies Near Me - Gardena, California

I normally go to a different Nissan where I purchased my car but I needed something done quickly. I purchased the clips needed to attach the engine undercover cover. Gilbert, in Parts, was super friendly and helpful. Carlos, the Service Advisor, was great. I wasn't charged for the work, which I really appreciated. I knew it was a quick job, so I'm grateful. read more

Gardena Nissan - The engine cover that goes under the front of my Nissan Rogue. - Auto Parts & Supplies Near Me - Gardena, California

I want to commend and give major kudos to the exceptionally courteous, helpful, and absolutely amazing young salesperson named Joey at Gardena Nissan. This young man went ABOVE and BEYOND to help a lady in distress and I truly appreciate his efforts and willingness to help. I took my car in to be serviced today, had to leave it there for a few hours while a specific factory OEM brand of tire was delivered and installed, and was given a loaner car due to the extended wait. I had several errands to take care of before the rain came in, including patching and painting a small area at my rental property nearby. Long story shorter, at about 8:30pm, I realized that I had left my paint and repair materials/tools in the back of the loaner car and raced to the dealership to see if I could locate and retrieve them prior to their 9:00pm closing time. Without missing a beat and after way more searching than I would have expected, this sweet young gentleman located a couple boxes of keys, went through most of them until he located the one to unlock the Service Manager's office, then proceeded to look for and locate the key to unlock the drawer that the key to the loaner was in, and helped check the car for my supplies. To my dismay, my supplies weren't in the car I thought was the loaner or in the Service Department offices we checked and I will be going to the dealership when they open tomorrow to see if they were located and stored elsewhere. However, I was so impressed and grateful for Joey's exceptional customer service and willingness to assist. If I were/When I am in the market for my 3rd Nissan, I am definitely giving this ROCKSTAR my business...and you should too. "Joey you are amazing, one of a kind, and a stellar professional!" Thank you ! read more

Kudos to Gardena Nissan and the outstanding experience provided by the Costco Auto Program! Jose, Joselyn, Mohammad and Mufasa made the car buying experience so easy, transparent and without hassle. Both provided an outstanding buying experience. Pre-register at the Costco Auto Program on-line first. read more

Gardena Nissan - New Nissan Rogue - Auto Parts & Supplies Near Me - Gardena, California

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Received letters and a phone call from this business asking me to come out... Came out to look at some vehicles. Arrived and stopped by a gentleman named Muhammad. I asked him about a couple of vehicles on the lot that I had seen online and I was told unless I was prepared to start paperwork And purchase he would not be able to assist me. A day later I called to speak with a manager to get some resolved and the young lady told me she'd tell the general manager to call me and then hung the phone up. This is horrible customer service I would never patronize this business and I strongly suggest you don't patronize them either read more

I recommend this place customer service is amazing went you go there ask for Kenny G he's customer skills are so great I love this place and this guy read more

Gardena Nissan - Is the location lobby is very nice clean - Auto Parts & Supplies Near Me - Gardena, California

Absolutely unacceptable experience with Glendale Nissan. I sold my car to them over 6 weeks ago, and they still have NOT paid off my loan. Meanwhile, they've already resold the car to another buyer, and I'm stuck still making payments on a car I don't even own anymore. The whole process was handled by Osman, who was responsive at first, but now has completely stopped replying to calls and messages. At this point, it feels like I'm being ignored after they got what they wanted. This is beyond unprofessional -- it's financially irresponsible and puts customers in a terrible position. No one should have to chase a dealership just to get a loan payoff handled, especially after they've already taken and resold the vehicle. I would strongly advise anyone to avoid Glendale Nissan. This has been a frustrating and stressful experience from start to finish. read more

Usually get my oil changes from here and my fiancée decided to do the oil change for me. It took 4 HOURS to try and replace the oil filter for my car they torqued it so much it broke off a piece of where the filter goes and messed up the threads a little bit. read more

Gardena Nissan - Nissan brand oil filter - Auto Parts & Supplies Near Me - Gardena, California

I had the pleasure to be assisted by Karen G. and she truly made me feel heard she didn't rush me into a car she took her time to help me get into a car that fits my needs! I've never had this type of experience at any other dealership ! If you go here ask for Karen G. Also got to meet Karam and he was great as well ! They got me into my brand new daily driver ! read more

I came to the dealership to pick up my cousin and was in a rush to leave. As i was backing up, the owner decided to approach my vehicle from behind and essentially blocking me from reversing and knocked on my glass to talk. Had to shift back to park so i can respecfully roll down my window, all to hear him trying to introduce himself to us even though i was clearly in a rush to leave, and when I indicated that i did not feel like being in this conversation, he was condescending and said "you don't have to be mean". He then proceeded to take up more of our time by asking and started guessing what our ethnicity was and by this point i was already getting upset because i needed to go and did not expect him to be ignorant. I understand the manager wanting to introduce himself and be friendly, but with us in a rush and backing out already, he made me feel even more "mean". Dude lost me at hello. read more

Gardena Nissan - Auto Parts & Supplies Near Me - Gardena, California

I was ready to purchase a car and the salesman walks away to attend a company training. Leaving me to sit in a room as if my time was not important and neither was I. The manager Mohammed said he was going to finish up with me, but he went to the training too! When I confronted Mohammed he said he was waiting on me to choose my color. (That was a lie because I had already chosen my color and had a photo of it in my phone.) I abruptly ended the deal and will be buying my car elsewhere. I will Not do business with people who can be so rude and disrespectful. (I also overheard the Other manager say they didn't need my business and they certainly treated me like they didnt!!!) read more

One of The worse experience of my life. Very early in negotiations the manager got up and yelled and threatened my friend that was trying to help me buy the car. The agent was very nice. He had just started working there. I wish luck. read more

I had my car previously serviced here several years ago but I stopped going because I felt this Nissan service center had discriminatory practices. I had written a yelp review about my poor customer service treatment and experience years ago. However, I decided to try the business again years later, but it was a mistake to have my car serviced here again. This time I was charged $1,000 for a labor charge on a car that now starts by cranking it up several times and slips gears, making the car difficult to drive. I requested something to be done and the manager's only response was to charge me an additional $5,000 for the car to receive further repairs to ensure its safe drivability. I don't trust this Gardena Nissan service center to further repair my car. Once I drove around the corner, the car was very shaky. I went back around the corner and told Nissan that my car was still skipping and all of my dashboard lights were on. Nissan told me that I might have to turn the key in the ignition two or three times for it to turn on but when I did, the car makes these strange noises. I do not see myself returning to this location due to poor, unfair treatment, paying a high price for a service that did not really fix my vehicle and poor customer service. read more

Esenia was really helpful. Great attitude and pleasant to work with. My only complaint was the long wait to get my new keys made, but I brought a book. read more

ZERO STARS. i scheduled an appointment to go in at 2:30 pm and talk about trading in my car for a specific suv i seen online. at first, the salesman that helped was nice and also showed me a couple other suv's on their lot. i didnt mind but i kept reiterating that i wanted the suv i inquired about. we did an application and i then i waited. i then was handed off to another saleperson, who allowed me to test drive 2 suv's all while waiting for mt credit to be ran and get some offers from banks. hours pass and nothing. i have a 1.5 yr old at home waiting while im trying to get a bigger vehicle for us. 8pm comes and still no answers or anything. i was told to go home and will be contacted the next day. the next day, while at work. im realizing i havent heard from anyone at the dealership. about 5:20 i decided to call myself to get some info on the process. the receptionist puts me on a brief hold and comes back on the line saying the manager will give me a call back soon. im off work at 6:30 and still no text, call, or email from anyone. i drive home and then decided to contact nissan of van nuys where the suv that i want, is located there. i let the salesman know whats going on trying not to be frustrated and he gave me some options on what to do moving forward. i told him i will be in contact the next day. today, friday, day number 2 of no contact, no update or anything from nissan of gardena i decided to text the salesman that helped me on wednesday stating they are unprofessional and lack common curtesy and communication skills and i will stop by to speak to the manager personally. after that message sent i received a text and phone call. very apologetic and promising of figuring out whats going on on. hours pass and i then get sent and email and told to send last 2 paystubs which i did and after back to no contact. later this evening after constant "ghosting" i decided to send an email stating how unprofessional they are and should definitely do more training on communicating with customers. moving forward i wont recommend this place to anyone and i will be reaching out to someone higher up about this incident that i have never had to encounter before. it's truly a shame. read more

I made an appointment and waited for an hour. I decided to leave and take my business to another Nissan. It's not okay to make appointments and keep customers waiting so long. read more

Given the number of complaints that have reportedly been made about this general manager, Mohammed, I am deeply disappointed that the response to such concerns is often limited to a generic statement about "working toward a resolution." I feel compelled to share my experience, as I am in delicate health and was left genuinely traumatized after an encounter that could have escalated into a physical altercation. Approximately two weeks ago, my husband and I visited the dealership as serious buyers interested in making a cash purchase. Our initial interaction with the salesperson was professional and satisfactory. However, when we sat down to review pricing, the salesperson left and the general manager , Mohammed took over the discussion. He immediately began presenting figures that had never been discussed with us previously. When my husband requested to continue the conversation with our original salesperson, the general manager responded in an aggressive and dismissive manner, stating that we were not permitted to speak with the salesperson and asserting, "I am the general manager." In an effort to better understand the pricing discrepancies, my husband and I stepped outside to review the vehicle's sticker price. Rather than addressing our concerns professionally, the general manager accused us of misreading the pricing. He was holding the negotiation documents, and when my husband asked to review them for comparison and reached toward the papers, the manager abruptly snatched them away and stated, "You can't see them unless you are willing to buy the car right now." My husband pointed out that there was approximately a $5,000 difference between the figures, which did not make sense to us. At this point, the general manager became increasingly hostile and told us that no one would sell us a vehicle because we were "not serious" and had an "attitude." We were deeply offended by his unprofessional, disrespectful, and bullying behavior. While my husband did use a curse word while asserting that the manager did not know us and had no right to belittle or bully us, we ultimately decided to disengage and leave the dealership. Unfortunately, our vehicle was parked within the dealership lot, and rather than allowing us to leave peacefully, the general manager continued to verbally harass us, shouting that we needed to "get the hell out of" his dealership and his parking lot. As we continued walking away, my husband told him to stop, and I pleaded with the manager to let us leave. He responded by telling me that I did not have the right to tell him what to do in his establishment. I became extremely frightened as I found myself walking between the two men while the manager continued to escalate the situation. He repeatedly claimed that he had been "threatened" by the words "shut up," moved uncomfortably close to me- close enough that I could smell his breath- and, using my presence as a physical barrier, yelled at my husband, "Come on then, let's go," while motioning toward a physical confrontation. My husband and I eventually reached our vehicle and left the premises, while the general manager stood nearby writing down our license plate number. This was one of the most distressing and intimidating experiences I have ever endured. This visit was our first experience considering a Nissan vehicle. However, due to this encounter, we chose to take our business elsewhere. We ultimately purchased a brand-new vehicle from a reputable non-Nissan dealership, where we were treated with professionalism, dignity, and respect- an experience that stood in stark contrast to the one described above. read more

STAY AWAY!!! These people are SCAMMERS. They made me wait forever. Felt like it was because i was a woman. I had to constantly be asking how much longer. I should have trusted my gut. 1. They tried to give me a different price and i had to insist on the advertised internet price. 2. I had a pre-approval letter and told them i did not want them running my credit and they did it anyway. 3. they included all other kinds of stuff i declined but they label it other stuff. They even added gap insurance which I didn't know until my credit union reviewed the contract. STAY AWAY!!!!! HORRIBLE PEOPLE AND HORRIBLE SERVICE. read more

El servicio en Gardena Nissan es estupendo y su vendedora cielo fue fantástico unca dejó de ayudarnos y trabajar para poder llevar el carro de deseamos se los recomiendo read more

Gardena Nissan - New car - Auto Parts & Supplies Near Me - Gardena, California

Almost 2 years ago, I leased a Nissan vehicle from Gardena Nissan (1670 W Redondo Beach Blvd, Gardena, CA) under Case #55678158, with a clear car service addendum agreement that they have completely disregarded. Despite multiple follow-ups, the dealer has provided zero updates or resolution. I escalated the issue to Nissan North America's Consumer Affairs team, where a rep (Marshay) confirmed on 09/19/2025 that a Regional Specialist had attempted contact. I provided all details promptly, but after routing the case back to Gardena Nissan, I've heard nothing--crickets. Corporate is quick to deflect but unwilling to enforce accountability, leaving loyal customers like me stranded and disrespected. This isn't customer service; it's corporate negligence. Nissan, if you value your brand, step up and resolve this immediately. To others: Proceed with extreme caution--agreements mean nothing here, and support is a dead end. I'll be filing with the Better Business Bureau next if this persists. Name: Panos Balian Date of Experience: September 2025 read more

There's always the promise of "We're going to help you@ just for it to always end up and it either upsetting you worse or making you say "I don't even need it that bad." It wasn't the woman's fault b my recent visit a few days ago, I was trying to get a cheaper car. I got told to try Navy Federal as a help and immediately got up to leave. Navy Federal is the reason my finances are screwed now. If you know you can't help, don't say you can. It's disappointing and really annoying. read more

I went in this morning around 1030AM and there was an employee seeing a customer leaving from what I guess is the service department. I've been interested in possibly purchasing a Nissan Z performance. The website shows they have three of them in stock. I asked the employee if I could see a Z. The employee looked completely interested and told me that they have no Zs on the lot. He didn't offer to take me to see one or even ask a salesperson or help me in any way shape or form. I can understand it a car is not on the lot but typically someone will bring you out to see it or they will get it for you to look at. In this case he didn't seem to care at all. read more

If you want to kill time, Gardena Nissan is your place. We made an appointment to test drive a particular car. We showed up on time, were assigned a salesperson, and he set off to ask that the car be driven to the dealership "from their remote lot." We waited. And waited. And waited. When I asked about the delay, we were first told that the "guys are preparing the car." More time passed. When we again inquired, they said they "couldn't find the car." Ten minutes later, we inquired once more. At that point, the manager said it would take 45 to an hour more to bring the car around. At that point, we left. If we can't trust them to present a car just to test drive--again, we had an appointment and they knew which car we are interested in--I certainly wouldn't buy from them. read more