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    Workman Automotive

    5.0 (3 reviews)

    Services - Workman Automotive

    Oil changes

    Routine automotive maintenance

    Workman Automotive Photos

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    FNP Auto

    FNP Auto

    4.9
    (332 reviews)

    I came in with my tailgate literally hanging on by a few wires, completely stressed about how much…read moreit might cost and whether I was simply screwed. Francisco not only reattached it, he also went ahead and tested my truck for free to make sure it could pass the smog check I needed for the DMV. He did a series of tests to see what was working and anything that may become an issue in the future, just for my knowledge. He also pulled my CarFax report for free without me even inquiring! He took the time to explain how my tailgate and its different components worked, even printing out a diagram for me so I could clearly understand my options. We discussed ways to prevent my tailgate from being tampered with or stolen in the future, and he explained what would be my best options based on safety, longevity, and cost-effectiveness. He took time after I had already left to research the right parts that would achieve what I wanted without unnecessarily driving up the cost. It's the behind the scenes work like this that I appreciate the most. His recommendations were confident and knowledgeable, but I never once felt pressured. For example, Francisco let me know that I needed an oil change, but he never tried to push me into getting one that day. He understood that my immediate concern was the tailgate, and he respected that. I was actually the one who asked whether he performed oil changes. Suffice it to say, I'll be skipping Valvoline this time and bringing my truck back to Francisco and Pearl. Pearl made sure I was comfortable while I waited and offered me full bottles of either cold or room-temperature water. That may sound like a small detail, but it meant so much more than meets the eye. Those thoughtful touches are what separate businesses that genuinely care about their customers from places that make you feel like just another person in an assembly line of others who need help too. Pearl is such a warm, personable person, and making conversation with her was genuinely lovely. I'm currently in a tight spot financially, and both Francisco and Pearl were sensitive to that without ever making me feel embarrassed or treating me differently. I never felt like a dollar sign. I was treated with dignity and given the same time, care, and respect as anyone else who walked through the door. As a woman, I've experienced a sexist gap in how I'm treated when dealing with automotive work. I've had unnecessary services pushed on me, been ignored when asking questions, or been made to feel like I shouldn't try to understand what was being done to my truck. That was absolutely not my experience here. Francisco explained everything clearly, answered my questions, and made sure I understood my choices. It's impossible not to feel safe and taken care of when he is working on your vehicle and walking you through your options. When I recently noticed a problem with my radio, I immediately called FNP to ask whether Francisco could look at it when I return to have a safety guard installed on my tailgate. He added it to my notes, and now I can let go of that worry knowing he'll examine it and tell me honestly what the best next step is. Their administrative workflow has been perfected to allow for notes like this, quotes being sent and accepted/denied, etc. The process is smooth, start to finish. I have never had a better experience with an auto repair shop. Francisco and Pearl truly went above and beyond. Trust me: you will not regret going to FNP. These are exactly the kind of people and small businesses worth supporting, and I plan to be a customer of theirs for a very long time.

    Got hit in a hit-and-run and my side mirror was completely done. Decided to pay out of pocket…read moreinstead of going through insurance and started looking around. FNP Auto reached out in under 5 minutes. Francisco handled everything right. Clear communication, no guessing, no runaround. Broke down parts, labor, and timing so I knew exactly what was happening. Pulled up right before closing around 5:30 PM and was still taken care of without any rush. Hit happened Tuesday. Found them the same day. Parts came in Friday. Dropped the car off at 1:30pm and it was done by around 5pm. Fast, efficient, and professional. Appreciate the work. Would recommend.

    Gustafson Brothers

    Gustafson Brothers

    4.3
    (711 reviews)

    Always had a great experience here. Got body work done. Jason was very helpful. Communication was…read moreconsistent and clear, with updates every few days which really helped ease the stress. He worked with me on the cost, which I appreciate, and they were able to prioritize my repair and finish it much faster than expected. Professional, responsive, and accommodating. I'd definitely recommend them.

    UPDATE: What I discovered after posting my original review made this experience considerably worse…read more My family brought vehicles to Gustafson Brothers for three generations--my grandparents, my mother, and then me. We kept supporting them because they are a longtime Huntington Beach business. That history is exactly why this feels like such a betrayal of trust. I paid $631.30 after bringing in my van for a long-crank/hard-start problem. The invoice included $182.50 for a crank/no-start investigation and stated: "The 'long crank' has been eliminated." It had not been eliminated. I returned because the same problem remained. Gustafson then identified a weak fuel pump--the same component I had told them from the beginning that I suspected. I tried to resolve this reasonably. I did not demand a large refund. I asked them to apply some compensation toward basic fluid maintenance the van needed. They refused. I later discovered another serious problem with the work. The invoice charged $19.98 for positive and negative battery terminals and $182.50 in labor to install them: $202.48 total. Less than a month later, my van suddenly lost electrical power while I was in Long Beach. When I opened the hood, one newly installed terminal was so loose I could move it by hand. Tightening it did not make it clamp securely to the battery post. The other newly installed terminal was also loose, and wiring had come loose at the connection. This became a recurring loss-of-power problem. I repeatedly had to improvise temporary connections just to finish trips because the terminals would not securely fit the battery posts. I am not accusing anyone of doing this intentionally. I have no evidence of intent. I do not need to speculate. The workmanship I personally found is troubling enough. If a professional repair shop charges $182.50 in labor to install two $9.99 battery terminals, expecting both connections to remain secure for more than a month is not an unreasonable standard. The van's transmission later failed. I am not claiming Gustafson caused that failure. I cannot establish that, and I want this review to remain factual. But after already paying for an unresolved diagnosis and then dealing with poorly fitted battery connections, the added financial damage was devastating. There is one final detail prospective customers should know. After my negative Yelp review appeared, the owner contacted us. My impression was that the conversation focused more on what could be done about the review than on beginning with an apology, understanding what had gone wrong, or correcting the work to a professional standard. After three generations of family patronage, that was perhaps the most revealing part. I did not expect special treatment. I expected competent work, fair treatment, and accountability. What I received was: * $631.30 paid. * $419.75 in labor. * $182.50 for a long-crank investigation that the invoice said had "eliminated" the problem. It had not. * $182.50 in labor to install $19.98 in battery terminals. * Both new connections loose less than a month later after the van lost electrical power. * A reasonable request for compensation through needed maintenance refused. Three generations of loyalty ended with me. Get another estimate. Keep every invoice. Get every promise in writing. Inspect the work before leaving--or avoid the expense and aggravation altogether.

    Workman Automotive - autorepair - Updated August 2026

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