I took my 1985 F150 here because the exhaust was unsafe, and the fuel gauge was not reading. they…read morere-fabricated and considered the exhaust so it is now safe. the staff is nice and they provided an uber to and from the shop because I didn't have a ride.

Pleasure to work with. Staff is knowledgeable, helpful, professional, courteous, and respectful.read more

Left there today and I have to say the crew working was awful. There was oil residue on the inside…read morepart of my door and steering wheel. Than I was driving to work and my hood wasn't latched and it was shaking ready to flip up on the highway. I own a regular how difficult is it to secure a hood.

I think there is a belief that if you have been to one Jiffy Lube then you have been to them all…read more.. However, that is not the case for the one at 82 W. Mercury Blvd. This team is ALWAYS the most polite, thorough & prompt in getting my oil service & tire rotation. They are detail oriented and the manager even went out of the way to ensure they keep 10 Qts of 0w40 full synthetic for my 6.2L v8 Camaro. NO ONE ELSE DOES THAT! If you're taking your vehicles anywhere else, you need to make the switch! I will always bring my cars here, because I know they are getting the BEST care, for the BEST price. Thank you!

I can't say enough good things about The Valvoline Instant Oil Change on George Washington Memorial…read moreHighway, right across from Walmart. Every single time I come here, they knock it out of the park. They're fast without feeling rushed, professional without being pushy, and you can tell they actually know what they're doing. The crew works like a well-oiled pit team, smooth, efficient, and confident. We've tried a few other oil change places around town and left disappointed more than once. That's why we keep coming back here. The service is consistently excellent, and they make the whole experience easy. If you want it done right the first time, this is the place.

I had a great experience at this Valvoline location. The staff were professional and friendly. They…read morewere out of the specific oil I needed, but suggested I pick some up nearby and even offered a discounted service. It was a bit inconvenient, but their helpful attitude and focus on getting it right made up for it. I'll definitely be coming back. Shoutout to Ty!

I have been coming here for as many years as I can remember. I always bring my cars here for any…read morequestions or work I need done for me or my family.

Rude and gaslighting…read more Called to make an appointment for an inspection sticker. Was told they don't do appointments for that. It's first come first serve. Ask what times they're open. Long sigh from employee who seems irritated with my questions. Told her I would come when they open on my next day off work. Fast-forward a few days later I get a flat tire. I call to make an appointment to have the tire changed. They make an appointment for me. I tell them thank you I will come on that day at that time and also as a reminder, I still need to get an inspection sticker that day as well. I show up 10 minutes prior to my appointment time. I wait one and a half hours. I asked for an update on the car. They say they are just starting to work on it now one and a half hours past the appointment time. They say this is my fault because I added on the inspection sticker at the last minute. (although it was not at the last minute, they knew about it when I made the appointment). I arrange for a ride to pick me up and I very nicely asked the employees could they please call me when the car is ready. They responded "oh we will be MORE than happy to call you. VERT happy to do that" in a sarcastic tone. Keep in mind I sat still for one and a half hours and kept my mouth shut without questions up until the one time that I asked for an update on my car after waiting for an hour and a half. After leaving at which time they had just started working on my car, they call me 10 minutes later and say my car is ready. How do you go from not having started working on it to being ready 10 minutes later and yet I had to wait one and a half hours before you even started working on it? I come back and the dashboard has all these lights on it for lane departure warnings and brake system warnings. These were not on prior to the tire change. I asked the employees about it. They said this is unrelated and I should take it to the dealership. Seems funny that unrelated lights would come on as the tire is being changed. I called the dealership. They said these lights ARE related to the tire change. I go back in store again and I tell them what the Dealership told me. They act very irritated with me. They say their tire guy is at lunch and can't look at it. I asked "all your mechanics are at lunch at the same time?" No only one of them is at lunch. They agreed to take another look at it. They find the issue. They corrected it. No apologies nothing. They give me my key back. This is now taken 3 1/2 hours of my life just to get a tire changed and an inspection sticker. This is too much. This is frustrating. Your employees are very rude. They gaslight the customers. They make us feel like we are a burden. If you do not want to deal with the public, do not take a job where you are working with the public. Next time I will drive to the dealership for care. This is one of the worst customer service experiences have had in a long time.

Marquise and EJ are really helpful. Nice guys treat women respectfully check them out. They'll…read moretreat you wonderful.

Kenny was a great service men, the personality was there and the service was quick. The price was…read morevery affordable and the oil change didn't take long at all.

I recently had my car serviced at another vendor. I also got new tires. I noticed the alignment was…read moreoff after getting the service and tires, so I made an online appointment with Firestone. I showed up for my Saturday morning appointment and was informed they had a staffing challenge that day so could I reschedule? I was fine rescheduling and chose a less busy time later in the week. When I arrived, I was greeted warmly and immediately felt at ease and respected. (This is something I am acutely aware of in the field of car repairs.) The gentleman at the counter was friendly and helpful. I also noticed he wasn't dirty from working on the cars. Service was quick, courteous, and priced competitively. I was impressed that I was in and out in less than an hour. The waiting room was clean with a benign comedy show on the television, rather than divisive news programming. I was happy with the alignment and how I was treated so I definitely recommend this Firestone and I will be back in the future.

Buyer Beware!!@ This Firestone has a dirty little trick…read more They like to play you will need a state inspection. They will tell you you need brake pads after they overcharge you for the brake pad. Their dirty mechanics we'll heat up your front rotors till they're warped.You will drive your car away and you won't notice anything. To get on the interstate when your car steering wheel will start shaking. That's when you might bring it back to him and they'll tell you you have a whole another problem.

Took my sons car for diagnostic. They tried charging him $400 for a battery. Took the battery to…read moreAutoZone. The battery needed charged. Do NOT recommend

Came in with a smoking battery, they were nice enough to fix that with a walk-in appointment…read moresame-day, but thats not what got them only 1 star. My car now has several issues popping up that are unrelated to the inspection. My steering is affected badly, brakes are showing that they are turned off/issues and my brake lights have been on all night, they wont turn off after car powers off and is locked. Ill just go to the original brand dealership next time.