i came in to Auto Pros just for a State Inspection and it was great,the customer service team was…read moreamazing and helpful.The wait time was not as bad as I expected for an appointment!I would definitely go back for further evaluation and work on my car as needed. Thank you Auto Pros

Finding a good and trustworthy auto shop is always tricky. After doing some research, I took my…read morecar here and was thankful for such a quick appointment. Making an appointment was fast and easy and customer service was great up to this point. So far so good. I made my appointment for 8am for a diagnostic and was told i could expect to hear something back around noon. After not hearing anything, I called close to 1pm and was told my car was next for service. When 4pm came around and I didn't hear anything I called again only to find out my car still wasn't looked at. At this point I was told to expect my car to be kept overnight but only because I asked about it. I was pretty frustrated considering I had an early appointment, all I needed was a diagnostic and for the simple fact I had to call for all updates not to mention having to now coordinate a ride home. I called again first thing in the morning and was then told I would have answers around 9. I was convinced then that my car wasn't looked at, at all the day prior. I did get a call shortly after 9 and I was apologized to and did get the answers I needed on my car. When I picked up my car, they were super apologetic and assured me this was not the normal way they conducted business. Because of the inconvenience, I was not charged for the diagnostic. While I was thankful, I was really disappointed with my whole experience. I understand things happen but good communication makes all the difference. Maybe my case was really just a one off, but this trip made me want to take my business elsewhere.

Good people, and the best price around. Small shop but will take care of you! Fixed my alternator…read morepretty quickly despite being a man down in the shop!

W&J Auto Repair LLC located at 13903 Jefferson Ave, Newport News VA 23603 is the worst repair shop…read moreI have encountered, and would not recommend anyone go to this facility. The owner and employee were rude and unprofessional. I was bullied by an employee over several phone conversations. I was taunted, yelled at, and hung up on by an employee. The owner was on the line and said nothing. I have never been treated so poorly by a business in my life. They were hostile and aggressive toward me and told me several lies about the progress of my vehicle. I was told by the owner they were refusing service on my car because I was rushing them to fix my vehicle ( the vehicle was there for five days and three were business days). They told me "to get my vehicle out of there" by the end of the business day. This facility was unskilled, unprofessional, hostile, and aggressive toward me and showed no care for my car or the customer. PLEASE DO NOT TAKE YOUR CAR HERE.

Great honest Company and mechanics. Super helpful and I will go to place for any car repairs and…read moreinspection

My husband & I have been going to Auto Tech for off & on as needed. They are first come first serve…read more. Reliable, dependable and very reasonablely priced for their services. I as a women feel very comfortable using AUTO TECH GIVE THEM A CALL.

By far the most honest mechanic shop I ever been to, extremely reasonable prices, friendly customer…read moreservice but the catch is you can't setup appointments, it's first come first served and it's limited what they can & can't do such as no wheel alignments but I still highly recommend.

I honestly didn't realize that this service center was still in operation, and I've lived one block…read moreaway for over seven years! (Apparently they used to be a gas station long before my time) I Googled car repair centers, and the results included Childress Service Center. My repair was very minor and they had me in and out in 15 minutes flat! The woman I spoke to on the phone prior to my visit was so friendly. When I spoke with her in person she explained that the repair center is a family business, and she is the fourth generation! I thought that was pretty cool, and I love supporting small, local businesses. If I ever need a more serious repair, I will likely use Childress because of the awesome customer service. (I did meet one gruff, unfriendly mechanic when I pulled in, but hey - as long as their work is solid‍)

Fair pricing for reliable service. No fancy facade but honest, competent work without the…read morequestionable upselling by franchise shops.

Great service and friendly staff. Been coming here for years, their prices can't be beat.read more

I called on a Friday to make an appointment for an oil and filter change, and was able to drop it…read moreoff at 8 am the following Tuesday. The shop opens promptly at 8. Ed recognized my voice when I dropped my car off and I signed his log book and left my keys less than 5 minutes later. I received a phone call from Ed a little over an hour later that my car was finished. Total charge: $90. Quick, professional, efficient, and cordial!

The good: they fixed one part on my car that they determined - caused my car to fail inspection…read more The bad: after they fixed that part, they failed it again saying they wouldn't let my car pass inspection for two additional things that they hadn't previously identified. And when he asked who had inspected it before and told me what I needed to fix, I told him that HE was the previous inspector- and he became indignant- saying he will fail it again. No, I will not come back and patronize this place. I will also actively discourage my friends and family from patronizing this shop.

I came here on short notice when I noticed my state inspection was about to expire! They got me in…read morethe same day and completed the inspection in about 45 min. The waiting area is separate from reception but was clean and had a TV and coffee available. They did a nice job and were prompt and friendly. I'll definitely consider them for autowork in the future, although the limited hours are a little bit of a deterrent for when I have long work hours.

We continue to take our cars to Bill Smiths after over 25 years because the service is…read moreprofessional, helpful, and reliable. Our most recent service was inspection and mileage service for a 2002 Honda Accord. They looked it over, checked and performed all maintenance items that were due, and completed the service as expected. We are confident the car is in good working order after the service, and there was no trying to upsell us additional maintenance that was not required. They are a very busy shop in the summer with a lot of a/c work, so call to make an appointment.

Perhaps not every client wants to know what is going on with their car and what the professional's…read morebest recommendation is, like I do, but it is why I have trust and confidence at Cliff's. The crew at Cliff's always go the extra mile for me and I appreciate it!

Cliff's Auto is seriously the only place I will ever take my vehicles from now on. I was so…read moreimpressed with the clear and timely communication around what my vehicle needed and how well everything was done. I could tell everyone really cared about taking good care of my car, but also treating me with respect in the process. Such a breath of fresh air! Thanks so much to everyone at Cliff's!