Took care of me when I had only 24 hours in state to get my inspection done while executing a move.

Today I took my car to this shop and told them that another place had been dishonest in their work and with the materials so that they would be aware of the condition and appearance of my car's parts. I won't give this place 5 stars. My car needed tire rotation, an oil change, a service inspection, and a clean. The reason I'm giving this rating is because they charged me for supposedly... The battery bracket they never installed, the left wiper they broke to charge for two, the sticker they should have put on when the oil was changed and when it was due--they charged $78 for the supposed bracket. I told them that battery has been there for four years, passing inspection, and nobody has said it moves or doesn't have a bracket. It's always been like that, and they haven't put anything on it or moved anything. Gentlemen, if you're looking for an honest place, honorable with their prices and work, this is the wrong place. Take pictures and videos of all their parts. These people think that because we're women, we don't know where we are, that if I didn't pay for that supposed battery bracket, I wouldn't pass inspection. But I would close that place because what I really needed was a tire rotation. The front tires are in the same place, and the rear tires are in the same place. Gentlemen, be very careful. Leave your comments to be warned about these kinds of people who take advantage of those who don't... They know, taking photos and videos of all its parts, including the shock absorbers, so they don't fall into the trap of these shameless people.and total i pay $276 .89 Today I took my car to this shop and told them that another place had been dishonest in their work and with the materials so that they would be aware of the condition and appearance of my car's parts. I won't give this place 5 stars. My car needed tire rotation, an oil change, a service inspection, and a clean. The reason I'm giving this rating is because they charged me for supposedly... The battery bracket they never installed, the left wiper they broke to charge for two, the sticker they should have put on when the oil was changed and when it was due--they charged $78 for the supposed bracket. I told them that battery has been there for four years, passing inspection, and nobody has said it moves or doesn't have a bracket. It's always been like that, and they haven't put anything on it or moved anything. Gentlemen, if you're looking for an honest place, honorable with their prices and work, this is the wrong place. Take pictures and videos of all their parts. These people think that because we're women, we don't know where we are, that if I didn't pay for that supposed battery bracket, I wouldn't pass inspection. But I would close that place because what I really needed was a tire rotation. The front tires are in the same place, and the rear tires are in the same place. Gentlemen, be very careful. Leave your comments to be warned about these kinds of people who take advantage of those who don't... They know, taking photos and videos of all its parts, including the shock absorbers, so they don't fall into the trap of these shameless people. And total i pay $276.89 When i gust need pay $20 for the inspection, $ 22 for the 1 wipe rigth side only, Change oil $70, In total 112 only, And total they robbed 174.89 yes and they not doing tired rotate that my care need for the inspection to pass, and i talk to him to by which could result in a bad rating from a client and prevent them from getting more clients through that client.. NEVER GO THERE!!!!!!!!!!!!! read more

This Meineke is the epitome of why you read the reviews. They are the upmost of scum bags. They fast talk you in to paying $220 just to tell you what is wrong with the car. And then show you pictures of your vehicle knowing that you don't know what you're looking at. Then pick a random item and call it broke and completely charge an astronomical price to fix it. I got two separate quotes on something they said would cost $812 to fix. Each of the places quoted me under $300. Turns out all I needed was an oil change and a filter change. RUN FOR THE HILLS WHEN DEAliNG WITH THESE PEOPLE read more

Took my sons car for diagnostic. They tried charging him $400 for a battery. Took the battery to AutoZone. The battery needed charged. Do NOT recommend read more

Came in with a smoking battery, they were nice enough to fix that with a walk-in appointment same-day, but thats not what got them only 1 star. My car now has several issues popping up that are unrelated to the inspection. My steering is affected badly, brakes are showing that they are turned off/issues and my brake lights have been on all night, they wont turn off after car powers off and is locked. Ill just go to the original brand dealership next time. read more

please do not i repeat do not take your car there they will mess your car up will not take ownership to the mistake then want more money!! terrible service!! read more

I was searching for a car care center close by to check out why my car's sensors were intermittently coming on and off. I went into this Meineke center and was greeted warmly, set my appointment and I was bracing for expense and additional repairs. Everything checked out. I received though explanation by phone, email, printed copy, and I am very grateful to these gentlemen and to this center! I highly recommend this center! You've got another customer! Thank you! read more

I knew my car needed brakes so I brought it to meineke to get service. They inspected my vehicle and noted some other things needing service. They do this online where you can view photos, description of service, and see what is a must and what could possibly wait. I ended up having my brakes done, transmission and brake fluid flushed, and my coolant flushed. They did a great job, the guys at the desk are nice and customer service is quality. read more

So here is it about a month later with a different car that I'm bring into Meineke. This car, a 2012 Dodge Charge is having some converter problems and the dealer recommend I go to a specialist in this area. So not having any personal and scheduling problems, I'm finally able to do a review of the actual service. Made initial contact with the store manager Nemo. I told him the problem with an intermittent check-engine light. He ask a few quesitons, did an initial diagnosis based on the answers to his questions and recommended we drive the car and bring it back when the light comes back on. Well, it came on the next day so I went online to set up an appointment. Now Meineke is state-of-the-art when it comes to making appointments and keeping you up to date on the service of you vehicle (I'll tell you more about that later). But I made the appointment online with ease. Got the car there the day of and Nemo called me before my appointment time. I had to remind him why it was there and he assured me that he would take care of it and get back with me. Now here is where I love the state-of-art of Meineke. I received a text message from them with a link to view the diagnosis of my car. It was color coded of green, items that checked out good and red, items that checked out bad. Now each bad item had a picture of the actual leek, or part or whatever that needed repair. That made me feel a lot better about deciding on what additional service to get. At the end of the day I spent over $2400 in repairs and none of it was related to what I brought the car in the first place. Nemo is a smooth talker, very diverse is automotive lingo, so be careful and make sure it is the repairs you need or came in for. Sad thing is, after spending $2400 to other things repaired.... I still need to get the converters repaired at a coast of $3000 total. That price is way more expensive then the dealership. When did Meineke start doing full auto-service on cars? Just be careful when you come here. I suggest before getting your work done there, get a second opinion from another place. I notice Meineke at this location and the one in Newport News are both into doing possible un-needed expensive repairs. So much so that you can finance car service right there on the spot and approval is not hard. $5000 total is a lot of money to have to spend for car repairs. Look somewhere else before going here. I recommend nothing more that basic service (oil change, tire rotation, etc..) before having anything else done. read more

i'm not much of a technology guy but i was first impressed by how easy to use and understand their diagnostics. sent to my phone and with one click i saw everything they recommended with supporting pictures. the only thing i would have liked to have seen without speaking to manny (their technician) would have been the prices for their recommended service. once i spoke with manny i got an immediate text with the prices included, also easily understood. i accepted/declined the services that were recommended and work was started. in roughly two hours i got another text letting me know work was done. easy and quick. manny was a joy to work with as well. great disposition and was able to answer all the questions i had about a service i declined. might go back for it now that i've "googled" the service. would recommend. for sure. read more

I came in for an inspection. They said I had numerous issues. They said I needed new brakes because my pads were worn too low to pass. I had just replaced them two days prior. If they give you a laundry list of things wrong with your car and you it done elsewhere and coke back for reinspection they fail it for something else. The manager Nemo will call you a liar and belittle you and the try to talk you into financing your thousands of dollars of work through them. Typical scam shop. read more

I brought my car in this morning for a state inspection. I read these reviews as I was sitting in the lobby and I'll tell you, it's straight up had me shook. All these horrible reviews and I was like, they're going to take me for everything I own! But I have to say, I had a great experience! They did the inspection and yes I definitely had some minor repairs that needed to be done. But I expected that as my car is seven years old and I had just driven across country. But I definitely don't feel like they were trying to sell me on anything. I had a great experience and I hope that my review helps level out all the bad ones read more

Went in for a state inspection. Failed in two parts. They tried to tell me several other things wrong with the car. Over $2,300 worth of work according to them. Went to another mechanic, and it passed with just a $30 fix. Beware of their overcharges and trying to get money from you. Typical slum shop. read more

Even with a appointment they will still take a hour to see you. Feels like half of them are just slacking around there is only one other customer here with me and still taking this long not worth the wait. read more

This place has a low rating for a reason. Stereotypical scam shop. Went in for inspection on a car with under 20k miles, well maintained, and they try to get extra work out of people that don't know any better. When I wouldn't let them do the work, they marked that the rear L+R brakes were bad on the fail sticker along with the wiper. While their emailed inspection report only showed a slight tear at the bottom of the passenger side wiper blade. They also recommended I get an oil change and change the oil in the diff case. LOL what? The car has 13k miles. I just changed my oil a month ago and drive around 7k miles a year. Took it elsewhere to get reinspected and guess what... the brakes were fine. Wanting to put on my own wiper blades so I don't have to pay a shop seems reasonable and doesn't warrant lying on the fail sticker. read more

This made my second trip to this Meineke, the first being for an oil change the previous year. On both occasions the front desk associate, Ray, was both pushy and rude. This particular visit was to get my Honda's breaks inspected and initially the comprehensive review and detailed email has me thinking this visit would be different. However, when it came time to discuss pricing via phone, Ray refused to let me get a word or question in edgewise and kept cutting me off and speaking in a very condescending tone. I'm a young lady that works and attends school full-time and have a tight budget to stick to so planning our car repairs accordingly is important to me. Ray seemed to leave common decency at home when he came to work and proceeded to try badgering me into service work although I politely requested to just have a print of off the quote and address my cars needs after the holiday. I ended up getting BOTH my front and back brakes replaced, new rotors and topped off brake fluid from my family's mechanic in Maryland for only $789. Ray quoted me over $1,000 for half the work that I needed done. I truly feel they overcharged me and I'm so glad I followed my gut and didn't get my car serviced at Meineke. I understand that mechanics have a job to provide service and information concerning a variety of vehicles, however, customer service is always at the forefront and this branch is severely lacking in that quality. Don't come here unless you expect to be spoken to like an idiot, cut off, and talked over. I won't be returning! read more

Brought my car to repair a flat tire (either replace or fix). It arrived at meineke at 3:15 and I called at 4:00 to check on the status because I had not heard anything. They told me they were looking at it now and would call me. They close at 6:00 so I called at 5:45 asking if it would be tonight as I had heard nothing and it was just a flat tire. They kept it over night and at 10:00 the next morning proceeded to send me a list of about 20 things my car needed and letting me know I need all 4 new tires and a new rim for the flat tire. All I wanted was my tire fixed. No wonder it took them all night to look at it because they were doing everything BUT looking at my tire. The employees where very nice but also persuasive and I let them talk me into doing a coolant line check or something of the sort for $85, then they called back basically saying I need a new engine and as far as the tire goes it's going to be $1800 for 4 tires and a rim. Didn't even want to discuss whatever test they just ran on my car, just yeah we put your donut on it and you can come get it. So I paid $96 with tax for them to put my donut on my car. I knew better than to take my car here but was one of my only options for towing. Don't make the mistake I did and waste your time and money. read more

I went in to get my Infiniti Q56 looked at for a price check on getting a tailpipe and possibly a muffler. I was told by them I needed everything from the catalytic converter back at a price of around $900 On Monday took it to Bobby's in Franklin Virginia and was told I needed a $75 tailpipe with no need for a muffler. Seems to me they're being a little shady over there don't trust them I Won't Go Back. Buyer beware read more

Making an appointment a week in advance is useless when you drop your vehicle off and 4hrs later they're still saying I'm next one in. What's the purpose of making an appointment if you can't keep it. Your word should be your bond yet that principle is lost nowadays. Liars and thieves are all that's left in the world. read more

I dropped my car off at 2 for an oil change. Here it is 5:30 and still not ready I even scheduled an appointment. What was the purpose?

BECAREFUL I came here a to get my car fixed due to my exhaust pipe that has been hanging underneath & TRIED to charge $1100! They started to tell me I had to replace everything from the exhaust pipe to the engine. I moved back to jersey, came to the same company. Only thing that was needed was to wield in the tube back in place & charged me $250! Made a real big difference & they intend to rip people off. DO NOT GO THERE YOU WILL GET RIPPED OFF! read more

I needed a place to get my car inspected and I was cutting it very close! I called many other car centers to be told that they would only inspect my car if I dropped it off and picked it up the next day. Meineke was the ONLY place (last minute) that would inspect my car the same day. I waited for approximately 2 hours before my car was done (not bad for waiting until the end of May to get an inspection). Meinke offered cold water and coffee while you waited in their lobby for your car. They also had a tv, which made the wait not feel as long. The receptionist was very polite and friendly. The only thing I would say that may help customers is to update them on the status of their cars. I was very pleased with my service at Meinke. I will definitely be back. Check them out for all your car needs! read more

Went in to get a headlight restoration service done. Nemo provided great customer service and was very meticulous with servicing my car. I wish I had taken before and after pics. He allowed me to watch the process and explained what I needed to keep my lenses looking brand new. I am truly satisfied with the results. Plus+ I was able to get a military discount! I will definitely recommend this shop/professional to others. read more

Meineke Car Care Center - Headlight restoration by Nemo at Meineke - Tires Near Me - Hampton, Virginia

They offered my mother a free tow to get her car to the shop. Tow truck driver showed up and attempted to jump start her car instead of just towing it. Driver crossed the terminals and fried the battery (it started smoking). After that he towed it to the shop (after they were closed) and left it in the middle of the parking lot. Then somehow someone stole the fried battery out of it in the middle of the parking lot before the opened or could take a look at it. Meineke tried to charge her $200 to replace the now missing fried battery. (Pretty sure the tow truck driver did it to try and cover his ass). The shop refused to do anything about it. Ended up having to file a police report over it and in the end she was never compensated or reimbursed in any way for the battery that was fried and subsequently stolen. Extremely shady business practices and will never go back. Would give 0 stars if it was possible. read more

Oh my gosh! Never ever go here I had an appointment just to get a estiment. First off I walk in and boy was the old guy rude!! He asked me why I was there and I really wasn't sure on what part was what on my car and he just looks at me in all irritation and then I had my service dog with me and he was very not happy with that. I asked them how long it would take to tell me a price to just look and they said 45 minutes. I thought well I need a price so I just gotta wait. After waiting outside cold off my butt. After 5 minutes outside I decided to get my car back and go to muffler king and I am so glad I did! Never go here these people are rude ! read more

I wish I could give this business negative stars I took my truck in on Monday the 5th I was told I would receive pictures texted to me I never recite them I heard nothing back until I called then I was pressed to buy a tire Firestone told me I don't need after I told them no 5 times then I was told oh yeah we gotta put it on a diagnostic I said for brakes that's for when your check engine lights on I was told we will keep u in the loop I never heard back then I called the next day and was told my truck would be ready in the afternoon but when afternoon came I called again and the parts supposedly never came so I called again the next day and it was bad Pitt but they we're going to Richmond to get supposedly they went and got it but they still couldn't fix it and said maybe it's your abs not one abs light ever came on until they had it so I get may car towed from there to brake king and the first thing I'm asked after they inspected it was did someone else work on your car because they contaminated your master cylinder we have no idea what fluid they put in it that destroyed your abs system and the price they totaled me to fix system cylinder and all still will be 300 less than meineke kept trying to charge I will definitely pursue legal action to get the money back I'm paying for their mistakes my honest advice avoid this place at all cost read more

Brought car in(#584, Hampton) for vibration in front of car, They do inspection and tell me 6 things need to be done "immediately". One of the things, replace serpentine belt and tensioner for $59?.00 Problem is, brought same car in 06/22 and they told me same thing, would be $491! So in 4 months time they raise price by $100+. This is higher than rate of inflation in country. Let's say "Rip Off" all together? They tell me need two tires, quoted me $500+! I can get a set of 4 tires for that at Costco. Being a national company, Meineke can't say, "We're a 'Mom&Pop' shop who can't compete with "Big Box Stores". I can go on and on, but everything Meineke quoted me were auto dealer rip off prices. And then, in order to get your car back, they have you sign statement that "the customer agrees that the work has been completed to their satisfaction". So now we're at extortion--you either hold us harmless or you don't get your car back!!! Oh, and by the way, SUCKER, oops, I mean" customer", there's no warranty on parts or labor!! read more

Updating to bump rating back down to 1 star. Called and spoke to a man on 10/26/20 around 11:30am. He said they do state inspections. I told him I might drop my car off there this afternoon. He said sure, you can drop it off this afternoon for tomorrow. I showed up to the shop about an hour and a half later. When I asked at the counter about getting an inspection I was told they were a week and a half out on inspections. So I was told one thing on the phone, but another completely different, and unacceptable for my circumstances thing once I got to the store. Big difference between 1 and 10 days. They said they had a couple people out related to COVID. When someone calls about bringing their car in for inspection, the decent, common sense thing to do would be to tell them that there are 2 employees out and the inspection would take 10 days. I don't know if I spoke to 2 different people and one of them is a space cadet who has no idea what's going on in the shop but chooses to answer phone calls anyway, even if it's with completely incorrect information, or if I spoke to the same person and he intentionally left out the wait time on inspections in order to get me in the store. Both options are crappy. This place has now, on 2 separate occasions, managed to piss me off without even having commenced any work on my car.... before we even get to that point. The only reason I went back to this location after my previous experience was because I really need to get my car inspected and everyone else I had tried either wasn't even doing inspections, or were backed up. read more

This place is a huge RIP OFF! THANK GOD I realized and for my car the hell out of there. They lie about whats wrong with your car, I am glad I got a 2nd opinion. They think women are stupid and don't know about cars. Not this woman. Do not trust these people with your car!!! read more

Had a flat that needed repair. I called several places who told me (rather rudely) that since it was the day after Labor Day, if they could fit me in, it would be a very long wait. An appointment just "ain't gonna happen". Thank goodness I called this Meineke. I was greeted courteously on the phone and told to bring it in and they would make time for my repair. I had a very brief wait and the guys got to work. Thankfully it was a quick fix. The best part was how friendly the staff was. I will gladly bring my car back here for other repairs or tune ups. Overall a really great experience from the phone call to the speed of the repair to the friendly atmosphere. Great job indeed!!! read more

DO NOT GET YOUR CAR SERVICED HERE! I have gotten my car serviced twice at meineke, the first time was october of 2020 and I was told my car needed a new alternator and they tacked on other things that brought my balance to about $1300 , I allowed them to go through with the repair and I thought my car would be good to go from then on but just 3 months later (January 2021) I was getting the same exact symptoms and I had the alternator diagnosed and was told I had a bad alternator. I took my car back and they basically told me I had a major oil leak that messed with my alternator but since I had a warranty I wouldn't have to pay for the alternator again, just got the labor to get the oil problem fixed. SOMEHOW this repair plus the others they tacked on brought my balance up to $2300 this time. I was heated bevause I felt played , & I wasn't fully informed on the price but as mad as I was, I was happy to have my car back and thought it'd run fine from then on. Now just 6 months later, I'm having yet again THE SANE ISSUES, and I refused to take my car back to meineke because they hit people , especially women over the head. besides this my had been taking her car to meineke time after time And the very last time she took her car back they said their was a fluid that clogged up her engine and her repair would cost $9,000 but they were the ONLY ones that worked on her car. There's another review about a man's abs system being clogged with the same type of fluid. She had to buy another car. These people are sabbatoging cars, and overcharging with no remorse, they act nice but are not to be trusted. read more

Called them to get a quote on four tires, the person asked me the specs and I gave them to him, before I called I spoke with the mechanic servicing my car, at another facility and asked for the specs for the tires. He told me he used to work at another tire dealer locally and told me that I didn't need an expensive brand because of the age of my vehicle and the size. The person at Meineke insisted that I needed to call them back and get more information, other than the vehicle tire sizes. I did just that and my mechanic assured me that it wasn't necessary because of the size of my vehicle, i called back to Meineke and told him that it didn't matter, he then gets very rude with me telling me that it is important, I asked him to just look up my cars make and model and the information should be there, he refused and told me even more why he wasn't going to assist me and further was rude. Definitely, have lost my business. Don't hire people who think they know everything, they are terrible at customer service. read more

Needed an oil change so I went to jiffy lube. They said there is something wrong with my brakes and they couldn't service my vehicle so we went to Meineke. It was Saturday afternoon and they said they couldn't get to my truck so we left it overnight. Unfortunately they are closed Sunday so we would have to wait til Monday. Monday afternoon I finally get a call saying they had to run a diagnostic test but apparently they had to wait for approval to do this. Okay. It's the end of their day and we have to leave the truck again. Tuesday, they still haven't gotten to my truck. If they don't have an answer for me by tomorrow close of business I will take my business elsewhere but in the meantime I'd like to leave feedback. As of right now I do not feel my vehicle is a priority. I have been days without my vehicle and without any updates about what is wrong with it. If I left my vehicle there on Saturday I would imagine that it should take priority over vehicles being dropped off after. I'm very Dissatisfied with the level of urgency this business conducts at. read more

They were very helpful and expeditious in getting my car checked and only IDed legitimate issues

This place is awesome. The owner really helped me out when I was in a pinch. Would highly recommend this place

Great Service! Owner/Operator Mr Ray Moyer provided exceptional service at a great price and I was very satisfied!

This business cannot be trusted. I've had two cars in for minimal service and come out paying over $1K for issues they didn't even go in for. They marked up the replacement parts over 150% and 60% if the bill was in labor. Take your cars to real mechanics. read more