NEVER TAKE YOUR VEHICLE HERE! They completely ruined my car that I had just purchased. An employee…read moreleft a part off and oil was all over my garage floor the next morning. I returned my car to them, they kept it 3-4 days while waiting on a part to come in, and told me everything was fixed. I picked up my car and it would barely run. Takes a long time to accelerate more than 30 or 40 mph, shrill beeping notices are almost constant, ive had nothing but problems. My mother and stepfather were the only owners of this vehicle and it was always garaged and babied. It ran PERFECTLY before taking it to Ridgemont Superlube but they claim it's just a big ole coincidence that it now runs like . I am single and no longer have a reliable vehicle because I trusted them, and paid them $150 to destroy my car. Use a business with integrity--this business has NONE.

They ruint my lug nuts by rounding them off now I have to go to the dealership to get them removed…read moreand then broke my air filter housing causing premature wear and tear on the brand new filter not even 100 miles after the change, would not rec this place they do not know what their doing!

Moved to Abilene a year ago from Florida and it's been a challenge trying to find a shop that uses…read moreAmsoil and is honest. For the past 11 months I've been using the Toyota dealership and it's been a pain in the ass. They have made so many mistakes I had to find a new place for service. Came here after someone at work recommended them. Made an appointment for an Oil change on my Tacoma with Amsoil oil, they also wired my camper shell AND a State inspection for less that the oil change at the dealer. Everyone was nice and they accommodated my appointment as a new customer. I will definitely be back with my Tacoma. Oh and they had me in and out quickly. Thank you Tribe Automotive for excellent service. You just gained a new customer.

My issue is communication. I love the owners . I just dont like waiting DAYS - WEEKS without any…read morefeedback.. is everyone in Texas , suddenly able to go long periods of time without their vehicles ? Does nobody care how long it takes and dont mind not receiving any updates for days and days and days and...... ?

This is a first class operation for great auto repair. Always a detailed estimate provided before…read morework is done. Complete trust in their service.

You can trust Procter Automotive to service your vehicle. I…read morewasn't fond of driving to Lubbock for maintenance. I am a widow of a husband that did everything car related. I have never felt I was taken advantage of, and certainly approve of my BMW being locked up in a well-lit parking lot across from the shop, if they have no room inside. , whose husband took care of servicing the cars. I have never felt taken advantage of pricewise. I love the fact they keep your car overnight in a fenced well lighted parking lot across from Procter automotive. With all the crime happening, it's nice to know that my vehicle is safe.

I was back in Abilene when I needed my oil change. They took care of me on my last one so I am…read moreback. Hunter again was my point of contact and was friendly as always. No wait, fast service and efficient quality work while I stayed in my car. Their prices are what you expect from these operations. I sometimes use a place near my house North of Houston that is cheaper but you have to wait. I highly recommend and so does my bud Garry H! His review got me here!

Best place in town to get your car inspected and your oil changed. I drove in after 5 o'clock,…read moreneeding an inspection and not only did they take time to do it. They also changed a bulb that was not easy to get to so that I could complete my inspection. Great sense of humor and a fun place to be around. Don't hesitate to to get work done here, anytime.

Well, 5 stars on my first visit only because it went perfect. First, I went in the office, and he…read moreexplained to me what to expect. Once inside the bay, the two guys told each other every step they took, so nothing got skipped. Be sure you get the app so you can use their coupons. My 6 quart, synthetic blend oil change came out to $53, after the coupon. A SUPERB deal! All the employees were friendly, and no one tried to upsell me on anything. That's a surprise! I have 2 more vehicles that need oil changes. We will see if the five stars remain!

I didn't have much time but, really needed an oil change. The staff was fast, friendly and…read moreprofessional. That's for the outstanding service.

I'm always well taken care of when I come in to this store. Both the service teams and sales teams…read moreare always friendly, professional, and informative. Today Trey was able to give insight on some uneven tire wear on my truck and advise me on how to fix the issue.

I was torn as to what to rate them as they are generally nice people and I do not like giving nice…read morepeople a bad review. Unfortunately after the experience I have had I have to do so. I ordered new wheels and tires for both my new 2024 RAM 2500 Limited and my wife's Jeep Wrangler Rubicon. The initial install went great aside from them leaving all my new wheels and tires a mess from the install. Hey, these things happen, but is disappointing when spending that much on nice new things. What is causing this post is I took my truck in for a rotation and while doing so one of the techs didn't pay attention and broke off a wheel stud with his impact gun. They told me they did it and gave me info to get it covered, but unfortunately I had to handle finding a shop and handle getting fixed, taking a 1/2 day off from work. Then it was a pain to get reimbursed - not at all a good experience. Zero customer care. A few weeks ago it was time for another rotation and this time I decide to have the dealership do it as part of a service. I immediately get a call asking who last worked on my tires and wheels. I ask why and they proceed to tell me (2) of the studs are broken off 1/2 way inside the lug nuts. The opposite side from where the previous tech had broken a stud. I had to pay to have dealer fix and then when I try to contact Discount Tire, I either get left on hold or leave a message that is never returned. This happened multiple times. I decided once again to try contacting Discount Tire before leaving a negative review and Josh is not available so I speak with Derek. Derek seems to actually take an interest and I explained everything to him and he agreed to reimburse me for the costs caused by damage. Just needed a receipt. I let him know I was traveling and would get with him later in the week. I called him and due to our schedules not aligning I emailed him the info and asked for a confirmation that he received what he needed. Now radio silence. I have tried numerous times to reach him for the past week or so, 10+ rings for someone to answer the phone, sitting on hold for 10+ minutes, I have now decided my time is worth more than this effort and money. I have posted a picture the dealer sent me, I do not have a picture of the original damage. Yes everyone is nice, but the reality is I cannot trust them to work on my vehicles nor do they seem to have their business running in a fashion focused on customer service. Be cautious on using them for anything.

Ok, I'm going to eat my words. I'm back at Quick Lane. I just wasn't happy with the other oil…read morechange place. The current service guys are friendly and helpful. I love the oil change and tire rotation at the same time. They do a really good job, and will slide me in when I don't have an appointment. So why just 3 stars? With a coupon, it's still $81. It used to be $50. I'll meet you in the middle. Let's do $70! How bout it Quick Lane?

I bought my F-150 a month ago. A recall came up trailer towing update. I contacted arrow ford on…read moreFriday for an appointment. They gave me a 9 am appointment on Monday. Sounds good wrong. I arrive a 8:30am to check in. After a 2 hour wait I go outside for some air. I see my vehicle with a window number still on the outside not in a bay. I speak with the service writer JD if you can call him that. Very disrespectful young man. The task I ask them to do is at most a 45 minute job. It was after 11am before they got it in a bay. I finally talked to the service manager he did his best to get things moving. I've been having vehicles serviced for over fifty years this is the worst service I've ever received. I worn people of getting caught up in their floating window of appointments. And a disrespectful service writer that has no apologies are remorse. Just a smart mouth. I think people over time will feel this and it will have an effect.

Friendly quick service. They repaired my flat and got me back on the road in less than 15 minutes…read more Amazing!

The reviews for this place are great, but I've never been here. The truck I just bought has new…read moretires from here with lifetime warranty. I had a nail in a tire so I went in to get it fixed. He didn't even look at my paperwork. He just said no problem, we'll fix it. Thirty minutes later my tire is fixed for free and I'm on my way. The good service and friendly employees made a believer out of me. I'm now a Bill Williams fan and will take my business here. Thank you for the great service, and I'll be back!