I came here on Father's Day to get my oil checked before going on a road trip. To Valvoline's credit, they told me I did not need an oil change, which I actually knew, but wanted it checked anyway. I asked them to please check all my fluids and the air in my tires, which they were happy to do. The technician told me I needed break fluid. I found this interesting, because my car had just turned 40,000 miles and I had never in my life added break fluid to a vehicle. He said to take it to a brake place and mentioned two, and have my brake pads checked and the fluid adjusted.
After getting home, I thought, "Why didn't he top off the brake fluid?" I went back the next day and was told "they don't do that," and they suggested going across the street to Tire Discounters. Tire Discounters told me that brake fluid is not something people "top off" or add at home due to its flammability and that they needed to schedule me an appointment to have the brake pads checked.
This was a huge waste of time and effort that should have been explained better and more thoroughly by the Valvoline Team.
Thankfully, the car checked out great at Tire Discounters and they did not charge me anything and I've had no issues with the car.
I had to knock a star for the poor communication with the Tech at Valvoline.
Also, I don't like that Valvoline doesn't check your brake lights, head lights, turn signals and horn. As you know, its impossible to check these things yourself.
I had them replace my rear window wiper blade and, to their credit, they did a good job on that. read more