8:06 Saturday - I pulled into Donovan's Express Care…read more 8:17 Saturday - I drove away from Donovan's Express Care with new oil and filter, all fluids checked, and tires at requisite pressure. During my short wait, I read in a tidy little waiting room with no blaring television. I appreciate the silence -- don't go changing! Locally owned since 1958.

Had a very minor fix and these guys handled it with no problem and didn't even charge me…read more Could not recommend these guys enough!

Went in today to get an oil change and had one of rudest staff attendants imaginable, certainly…read morewon't be going back.

Quick service, but something shady is going on here. I had my oil changed only 3 months ago…read moreelsewhere and after taxes there was a $10.85 difference at this location due to "Shop Supplies" fee, which I've never seen before and I've gone to Jiffy Lube for my high mileage oil changes for years. Even the service I always get was a dollar higher here? I noticed it seemed high when he read the total, but didn't think much of it. They intentionally wait until after you pay to show you the charges and once your receipt is handed to you, it's "goodbye and your car is running on the street with the driver door open ready for you to leave". Not worth it for me to go back and cause a scene about, but definitely will not be returning to this location. For all I know, they're scamming for small amounts and pocketing the difference - it adds up. Beware.

I arrived at 8:00 am and he took my car back right away. Before he took my car back I asked him…read moreabout some additional services, such as a tune up. He quoted me their price, which was more than reasonable and I asked if it could also be done this morning, along with everything else...and he said that it was no problem....My car was finished in a timely manner, no fuss, no muss! He did come out midway to let me know that he did replace my windshield wipers because the one's that were on there, were worn out and no longer safe. My car also needs tires all the way around and I will be taking my car to Meineke because they DO NOT just put the cheapest one's on...They put what the manufacturer recommends and this is important to me, because I want to know that I'm safe. What impressed me was the fact that a lot of these places will go along with the customer and put the cheapest parts on an automobile, Meineke doesn't do that, they stand by what the manufacturer recommends. At the end of the day, that's always the best decision, because it's better to be safe than to be sorry.

I scheduled a service on my company fleet car a week in advance. Upon arrival the person working…read morethe front desk left as he saw me come in and went to the back. Came out with a big cinnabon role. Bad sign from that point as he seemed more worried about his roll than dealing with me at 8:00 am. Told him I scheduled service on my fleet car. His response was, " the last fleet car took several days to get approval, so you may not get your car back soon". The guys seemed to care less. Big change in people working and owners it appears. I have 4 personal vehicles I used to take in there. Needless to say, they seem in route to lose a bunch of business. I also reported them to the fleet company. Bad look guys!!!

Our maintenance required light was on in our minivan, dropped it off to Pfefferly for an oil change…read moreand confirm there was no other issues. They had everything replaced in no time at all. Love having a trustworthy locally owned & operated company that provides quality service in a timely manner.

I have been a customer for more years (and vehicles) than I care to remember and have always been…read morepleased with the work and customer service Pfefferle has provided with both generations of owners. No gimmicks, just the straight story on your vehicle's issues. They will let you know what needs immediate attention and what will need to be done in the near future so you can plan. Team Pfefferle has helped me keep one of my Jeeps rolling for over 250K miles.

I took my car here because my A/C wasn't working and was shocked by the estimate I received. The…read moremechanic wanted to charge me nearly $900 for a part that I was able to find at a local auto parts store for less than $200. I understand businesses need to make a profit, but this markup felt excessive and unreasonable. As a customer, it's hard not to feel like you're being taken advantage of when the difference is that significant. I would strongly recommend getting a second opinion and pricing parts yourself before agreeing to any repairs here. Unfortunately, my experience left me feeling like the focus was more on maximizing profit than providing fair service.

Had new tires installed here that were bought from a third party and sent to this Monro location…read more I'd definitely recommend coming here for work with your tires. The staff was nice, and the manager went out of his way to make sure my car would get taken are of. BTW, a note that if you have a Tesla (and possibly other EVs as well), it's worth having on hand Tesla-specific jack pads. Just search for it on Amazon and you'll see what they are and why they're needed. The Tesla car manual doesn't mention it, but they can be important.

We had our Kia Sedona Van towed there since it was acting up - all "dummy Lights" (Check engine,…read moreetc.) were on. They determined that it was the Alternator & battery. After we drove away, the same thing happened a few days later. They checked things out again, made some adjustments and released the van to us. Again, the same thing happened again, so we had it towed to the Kia Dealer. The Dealer determined that the "After Market" Alternator was the problem and replaced it with a "Kia" Alternator, and things are fine now. This was an unusual problem, and they were very professional in how they handled everything. They agreed to reimburse us for the new alternator. Despite this problem, I would still do business with them and encourage others to use their services.

I spoke with Robert over the phone. Even though we did not use them for our van repair, I wanted to…read moregive a review of how responsive they were to my quote inquiry. Since we were traveling through when we hard our van challenges they were willing to accommodate us and get us in their shop the same day. Thank You Robert!

Be aware that their $59.00 bumper to bumper coupon may cost you more dependent on the make of your…read morecar. Because my VW Tiguan took six quarts of oil I ended up paying $75.83 for this bumper to bumper service. I have no problem with the quality of the service, but I do have a problem with the deceptive nature of the coupon. No where on the coupon does it state a limit of quarts or coupon is only good for up to five quarts. This reeks of "bait and switch" and they should make the language on their coupon state it is only good for five quarts.

They keep deleting every review I leave so I'm here on yelp where they can't remove it no matter…read morehow butt hurt they are about it. They removed and replaced 2 transmissions incorrectly fixed a flywheel causing my clutch to be burnt up resulting in them having to get an entire new clutch for the car. They told me to drive on a flywheel where any gear it would slip and not stay in gear, causing unknown damage to my brand new transmission from mazda japan I had waited 3 and a half MONTHS FOR. You read that right. They choose the slowest shipping option and made me wait that long.. I recored the tech in the drive saying that the slipping was normal for a new flywheel....they will lie. They will decieve. They will judge you on appearance. They left my car with 3 miles of gas and the first time they swapped my transmission my interior piece was still hanging off. They are a nightmare to go to and this was all WARRANTY WORK for my maxcare carmax warranty. They should've never got my business. Be like me, stay smart and avoid scummy business like these!!! Worst employees I've ever seen in person!

Visited Tuffys on Fields-Ertel Rd, Cincinnati today for the first time and had the best…read moreexperience!!! Brian and Roger were so friendly and professional. Brian welcomed me and my children and treated us as if we were old friends, carrying their school bags, offering us drinks and making sure we were comfortable. My car hadn't been serviced in years and needed a lot done - they fixed everything in less than 3 hours (including getting parts delivered) and the price was way cheaper than anywhere else I've gone in the past. This was the single best experience I've ever had at a mechanics (which says a lot given that my car had so much wrong with it) and I will definitely only go to Tuffys from now on. Brian and Roger made a loyal customer out of me after just one visit!!! Top Marks!!!

Came in trying to get spark plugs replaced they quoted me over $4000 for other crap that I didn't…read moreask for I said no to their services and they still charged me 200 bucks for a diagnostic that says the same exact thing that my free diagnostic from AutoZone said don't recommend these guys they upcharge the hell out of everything and don't care about their customers. All they care about is money.