Update: The manager kindly offered a coupon for my next visit and explained that the oil shortage was due to high demand during their Black Friday sale. Each location is limited in the amount of oil it can keep on the property. read more

My daughter took her car in to have service done to it, and they broke off a lug nut and sprayed something on the battery that made it worse. read more

Valvoline Instant Oil Change - Broken lug nut and battery was left like this - Oil Change Stations Near Me - Flagstaff, Arizona

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Very friendly helpful staff. I used to go to ford for an oil change but since finding this place I never go any where else.

Was quick and good service. I'd use them again if I'm up in the area. Got a transmission oil change.

DO NOT bring your car here. If I could give zero stars, I would. I brought my car in for an oil change yesterday with no prior issues and was sent on my way without being informed that my vehicle was damaged during the service. I came in for an oil change and was informed by the tech that it would be a few minutes as they had to remove some mud from my skid plate. I told him I wasn't surprised as I live down a dirt road. After removing the skid plate, the tech informed me that some clips were broken and they were going to look for replacements. I was then checked out for the service and sent on my way -- with no further word on the status of my skid plate. Shame on me for assuming the clips had been replaced, since they let me leave without saying another word about it. Shame on me for assuming they would take better care of their customers. After getting on the highway to head home, I could hear the skid plate banging against the bottom of my car before it tore off completely. I promptly called customer service and informed them of the situation, and was told I would receive a follow-up call. The following day, I received a call from the shop and spoke with Corbin, who told me that the invoice (which I never received a copy of via paper or email) stated that the skid plate was damaged upon arrival and it was recommended not to be put back on. I informed Corbin that this had never been communicated to me and let him know exactly what I had been told. He had nothing to say other than that they would be unable to replace it. I stated that if it was recommended not to be put back on, they should have: 1. Told me that. 2. Not put it back on. I told him I was never informed that the skid plate was hanging below my car before being sent out of the shop -- and was met with silence. I called customer service again, and while the representative acknowledged my frustration, she again stated they could not replace it. So now I'm out both the cost of the service and the cost of a new skid plate. 1. If the vehicle was damaged upon arrival as they claim, I should have been informed of that before they proceeded with the service. 2. If they didn't recommend putting it back on, they shouldn't have. And I should've been told. 3. They instead decided to put it back on anyway and were unable to secure it properly. I should have been informed that my skid plate was dragging below my car before I left the shop -- but surprise, I wasn't. I firmly believe they broke the clips off my skid plate while trying to remove it, and didn't have replacements. They should have AT LEAST told me what happened and zip-tied it back up to prevent it from being torn off on the way home. Unfortunately, they won't do the bare minimum to take care of their customers or take responsibility for their mistakes. STAY AWAY from this place. "Certified technicians" is a joke. Don't let your wives and daughters come here. They will take advantage of you, and it will end up costing you. read more

On our way to Flagstaff our Honda's "Need service soon" light came on. It was time for an oil change. We looked up a number of places on Yelp and this Valvoline oil change franchise had good reviews. I downloaded the Valvoline app and saw there was a 0 -10 minute wait. Things went very smoothly when I arrived. I was told exactly what was happening all during the oil change. I also used the coupon on the app and got $10 off. All in all a very positive experience. read more

I use these guys for my services. I never had any issues with them and I've been using them for like 10 years? I used it for my personal vehicles as well as company cars and they keep great record so you're not hauling around all kinds of papers it's in their system. Professional and nice technicians. The longest we ever waited for for any service who was about 10 minutes.. and I usually take my vehicle over there when I'm leaving out of town for trips just to make sure everything is good and safe read more

Over $100 for max life oil change. Staff was knowledgeable and communicated well. Didn't try to over sell me on every service so I appreciated that. I'm just not ready to pay over $100 for an oil change. read more

Amazing staff at this location! We came here first thing in the morning the day after Christmas cause we needed an oil change before we headed home and were very impressed with the professionalism and quality of work from all of the staff this morning. We felt the dedication from these men to provide quality service, I would come back here! read more

After getting an oil change, the next day all these random lights in my dash came on. They must have tweaked something but when I brought it back they said they wouldn't fix it or turn the lights off. There is nothing wrong with my car I know for a fact. Service worker was kind of rude as well. Definitely won't be coming back. read more

Stay away, I had been going for years... Until they made a mistake on my BMW and refused to replace the broken drain plug. Now I'm left with a repair bill and another oil change. Thanks Travis for denying responsibility. read more

This place rocks! I couldn't believe how nice they were considering the long line late on a Friday night. They will continue taking cars up until the minute of closing hour. I get ripped off at any and all car related businesses. Not here though! Plus, there are great coupons online that the manager on call made sure I received correctly without my asking. I did, however, have a handful of questions about the service and my car which Aiden was incredibly helpful and kind answering. I told him how glad I was that I took a chance and drove across town for their oil change experience- which I will definitely be repeating for any necessary car service they can provide me in the future. Aiden deserves a raise! read more

The most painless oil change I've ever gotten! Never had to get out of my car, was out within 30ish minutes and they checked the rest of my car for me. Amazing customer service as well! read more

Aden is the best car service worker I've experienced. He is so nice and friendly it makes me want to see he's of age so my family and I could adopt him. Anyway, we've been here couple times and every single time each worker has represented the best quality service an oil change company has to offer. We will come back next time we have to get an oil change read more

All super sweet and very very efficient! would highly recommend :) worked fast and explained throughly

This place has the best environment! All of the workers were so happy to be at here. Super polite and enthusiastic! Super quick. Luis and Tara were professional and helpful. They covered all of the bases making sure we were safe to take our 400mi trip back to Utah. Thank you Valvoline!! read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Flagstaff, Arizona

Place sucks. Customer service is the worst. They messed up my car when they replaced a serpentine belt and now won't take responsibility for the damage they caused to my car. Will be taking them to small claims court. read more

Jordan is an absolute amazing technician. I would highly recommend coming to this location for an oil change or any other car help as you with get some of the best and helpful customer service out there. read more

First, the good news: Thumbs up to Cedric , our service advisor. Personable and helpful. Should be the boss. Now, the not so good news: Waited in line for 30 minutes when the other two lines moved forward. Was not given the opportunity to switch lanes. Not cool. (The Valvoline app stated that the wait was 0 to 10 minutes) . Can't give a better rating based on today's experience. read more

I came in needing an oil change and I think his name was Korbin? He was super patient with me explaining the other services I would need done soon. I've never had a mechanic actually tell me why I needed a certain service so I've always been weary. Anyway, everyone I interacted with was very kind and friendly including Rylan and Clifford on the phone: read more

I pulled up around 1pm today and there was only one car in front of me. I watched the employees try to replace windshield wipers for 45 minutes. It was crazy. Ended up just leaving. I can't imagine how crappy a job they would do on an oil change if 3 employees can't figure out how to replace windshield wipers on a Toyota Camry. read more

Over priced and will damage your car. My wife went here for an oil change and tire rotation. In the process the tech decided to use an impact wrench to tighten the bolts on my skid plate which caused 2 of them to strip out completely and cross threaded several others. They also over filled my engine with oil and neglected to reinstall the drain plug cover - probably because they stripped that out too. They spilled oil all over the bottom of the vehicle when they removed the filter and didn't clean that up. These guys are unprofessional, untrained, and don't care about your vehicle. The manager completely blew me off when I complained about the horrible job they did. Now I have to wait and see if they over torqued my lugnuts. I'll be paying more to fix the damage they caused than I paid for the "service" read more

Valvoline Instant Oil Change - Missing drain plug cover - Oil Change Stations Near Me - Flagstaff, Arizona

Took my car in last week, and had another great service by Travis and his staff! Travis is very professional, and so polite. They not only did my oil change, but Travis noticed that my serpentine belt was cracking and needed to be replaced. Thank God, because I was headed to the Phoenix area, and that could of been very dangerous, and bad for my vehicle. Travis installed it quickly, and I was very happy!! I have been at this location at least 3 times, as well as my husband. I always get A1 service!! I highly recommend this place!! I am so glad I found my forever Oil Change service shop. Thank you so much for all you do!! read more

everyone working here is extremely polite and professional. only ever had oil changed but it's always very fast and efficient.

Amazing customer service! Shout out to Neil who was very knowledgeable from start to finish and Rylan who did the physical labor.

I never leave reviews, but Luis and Bambi were so nice I had to! I definitely recommend this place for a quick, easy, affordable oil change. I'll be back for sure. read more

Excellent and fast service. $7-$10 off coupons online depending on your service. They check tire pressure and top off fluids. They mention things that could be fixed but they aren't pushy about anything. In and out in about 20 mins!! read more

Sunday right before they close, I thought they were not open on Sunday just happened to drive by saw it open and went in. Had just returned from a long trip and was over due. Blessing they were open but more than this the guys were super professional, sweet, ready and eager to help. I offered to return the next day but they insisted to help and did a great job!! Cedric Wallace, Jack Blevins, Neil Ortez and John Diaz. Stellar young men, well trained, respectful and take pride in what they do. Most of the diagnosis and suggestions were spot on. (However Valvoline Corporate you should do a better job of gaining permission to go through the car before doing so!) The young men are awesome! Thank you guys for helping with such a positive attitude and excellent spirit! God Bless you! read more

Very professional bunch. Got my oil changed quickly and at a reasonable price. If you sign up for emails, they will usually send you a coupon which you can use next time. read more

In and out in less than 20. They are very efficient very fast and very friendly!!!!!! Marcos the assistant manager is wonderful!!!

i needed an oil change before a trip and they were fast kind and quick! i brought my own oil for the change since they didn't have my oil type available the service did an inspection and my car was doing good! great service kind people! and the service is good read more

Always friendly, and very thorough with their process. If they don't have a line, you can get in and out of there within 15 minutes for an oil change. The one time I did have an issue, it was addressed professionally and I was taken care of. Hands down way better than jiffy lube over by Walmart. read more

We realized on the free way the had not fully closed the hood, something I think should be on their check list!

A very good professional staff! They are well informed. Jona was my mechanic rep and he has great customer service ability, he was kind, knowledgeable and an honest, good person. Thank you. read more

Called ahead and spoke to Kelsey or Chelsea (something like that) when she picked up the phone her customer service voice is so good I didn't think she was real, totally sounded like a pre-recorded message. Made me laugh. AND she texted me a discount that saved me quite a bit of $$$ during my visit. Once I arrived the technicians were quick to great me and get my service started. I wish I could remember the guy to took care of me today. He was super kind, patient, and helpful. He was very clear about what services were offered and didn't push when I chose to decline some. Every employee I interacted with helpful, kind, respectful, and good at their jobs. That's about all you can ask for anywhere you go. Will be returning in 5000 miles. read more

Took my truck in to have a simple oil change. Less than 24 hours later oil leaking everywhere. Call the number listed takes you to a call center. What a joke that is. They need to screen the calls. Still wouldn't put me in touch with manager. Went back to have them fix it. Waited over a hour to have them tighten the oil filter. Glad the underside of my truck is covered in oil. Should like nice on my driveway and garage. Typical big business BS. No one cares. Won't be back!!! read more

I usually hate getting my oil change. But, I absolutely love this place. The customer service is amazing. The guys there are absolutely the sweetest. This is the best place to go to when you are a busy person like I am. I rarely post a review but I highly recommend this place. read more

They are always very efficient (fast and thorough). A little pricier than other oil change options but it's worth it to drive up without an appointment and be on your way pretty quickly. Sometimes there's a line so I usually go a little before my next oil change is due if I see no line. If I do wait in line it's never been more than 35 minutes before I'm on my way so it's not bad at all. The workers are knowledgeable, and though they sometimes suggest changing air filters or mention an update that I should see the dealership mechanics about (beyond the scope of their tools or etc - happened once) it never feels like they're suggesting upgrades for their benefit and only recommending things as they're needed. Integrity like that is big for me so I'll continue trusting their expedited expertise Tip: sometimes Groupon has a discounted service voucher you can buy so that would be a good way to try their oil change services while saving money! read more

We were visiting my home city of Flagstaff and while down in Phx for the day, discovered a bad oil leak. When we got back to Flag, it was still really leaking so the next day set out to find someone who could help us. Right before we left on the trip, we had had the oil changed so it shouldn't have been leaking in our opinion (we had come from CO). We ended up working with the service center manager, Marcos Voelker. He was amazing. When we described the problem he seemed to have a sense of what was going on. The only problem....that side of town had a power outage and he couldn't help us. We would have to go to the other side of town. We were needing to meet up with someone on the west side so we did that and then drove over to the east side. By that time, the line at the east side place was extremely long. We decided to head back to the store we initially went to on W. Rte 66. Marcos was still there and power was restored. He had us pull it in and was quickly able to see what was wrong....a bad gasket on the oil filter. He replaced it and then put in the quart of synthetic oil we had bought while we were in Phx just in case we had needed it on the drive back. He did not charge us for anything even though I was going to get a bill from him and ask the place we had JUST had the oil changed before we left to reimburse us since the oil filter shouldn't have failed. I felt he went above and beyond to help us while visiting. Thanks again, Marcos! read more

I had went to a Valvoline in Phoenix on my way up to Flagstaff my oil light came on headed over to the Valvoline in Flagstaff let the boys know what the issue was and they got me taking care of Bambi was extra attentive and the whole team had high energy if I lived here I'd come back every time to get my oil changed read more