Local to flagstaff & I have taken my cars to get serviced to both stores for 4yrs. Every time it is a great experience. This store has grown to be a favorite for the above & beyond great service, speed and care they took on my cars. The manager was very informative, professional and helpful. The staff was quick help and also took the time to check on an issue for me. I was even shown an area of a small oil leak to where I will be taking my car in to get a mechanic to inspect. Oh they also change your windshield wipers!! I would advise, dont show up 5 min before they close! Everyone has a right to go home at the end of the day. The longer the line before closing or at any time the longer you are gonna wait to get your car done and keep them working late. Also, don't be like the guy below and show up right before your doctors appointment and blame the oil change line and manager for being late. Duh! read more

Five stars for service. One star for confused and/or lieing staff. Manager told me the light check was done, I told him somebody is confused or lieing. I was then told I was being rude and the manager escalated the situation by using repetitive assertiveness, "You're being rude sir, you're being rude sir!" Just because you say it doesn't mean it's true, and then you escalate and anger a customer that your assistant manager lied to you about. Look to your associates that are lieing about service they didn't perform, it's called fraud. Next time, I'll keep my mouth shut and just report you for fraud. You start an arguement then have to win it, tacky! I'll be back for the service, maybe you're staff will have learned not to lie by then! read more

DO NOT bring your car here. If I could give zero stars, I would. I brought my car in for an oil change yesterday with no prior issues and was sent on my way without being informed that my vehicle was damaged during the service. I came in for an oil change and was informed by the tech that it would be a few minutes as they had to remove some mud from my skid plate. I told him I wasn't surprised as I live down a dirt road. After removing the skid plate, the tech informed me that some clips were broken and they were going to look for replacements. I was then checked out for the service and sent on my way -- with no further word on the status of my skid plate. Shame on me for assuming the clips had been replaced, since they let me leave without saying another word about it. Shame on me for assuming they would take better care of their customers. After getting on the highway to head home, I could hear the skid plate banging against the bottom of my car before it tore off completely. I promptly called customer service and informed them of the situation, and was told I would receive a follow-up call. The following day, I received a call from the shop and spoke with Corbin, who told me that the invoice (which I never received a copy of via paper or email) stated that the skid plate was damaged upon arrival and it was recommended not to be put back on. I informed Corbin that this had never been communicated to me and let him know exactly what I had been told. He had nothing to say other than that they would be unable to replace it. I stated that if it was recommended not to be put back on, they should have: 1. Told me that. 2. Not put it back on. I told him I was never informed that the skid plate was hanging below my car before being sent out of the shop -- and was met with silence. I called customer service again, and while the representative acknowledged my frustration, she again stated they could not replace it. So now I'm out both the cost of the service and the cost of a new skid plate. 1. If the vehicle was damaged upon arrival as they claim, I should have been informed of that before they proceeded with the service. 2. If they didn't recommend putting it back on, they shouldn't have. And I should've been told. 3. They instead decided to put it back on anyway and were unable to secure it properly. I should have been informed that my skid plate was dragging below my car before I left the shop -- but surprise, I wasn't. I firmly believe they broke the clips off my skid plate while trying to remove it, and didn't have replacements. They should have AT LEAST told me what happened and zip-tied it back up to prevent it from being torn off on the way home. Unfortunately, they won't do the bare minimum to take care of their customers or take responsibility for their mistakes. STAY AWAY from this place. "Certified technicians" is a joke. Don't let your wives and daughters come here. They will take advantage of you, and it will end up costing you. read more

Usually this place good,ready and fast, but for some reason the manger likes to shuffle the vehicle around, which put us 2 vehicles behind our initially spot. I had to leave to make my Dr's appointment. read more

Quick service, staff was knowledgeable and even helped me change out my headlight before the sun went down! Appreciate you all.

Avoid this place. The service may have been kind when I went in, but the information given was incorrect. My engine just died because there was literally no oil in it in spite of not hitting the mileage or the date recommended for the next visit. Either insufficient oil was given or inaccurate information, but it was an expensive decision for me to come here. read more

We were traveling through Flagstaff returning from out west, and I needed an oil change on my Ram 3500. As I pulled around back to enter the bay, an employee was already waiting to direct me in! It just got better from there; very quick oil change (don't even have to leave the vehicle!), and a thorough check of tires, fluids, etc. Super friendly employees, and I was back on the road in under 30 minutes. read more

I have been here a half hour longer than the car next to me that was just pulled into the garage. I am still waiting. It is the responsibility of the employees to ensure people get taken care of in a timely and fair matter. When I asked about the process and why they wouldn't have cars back up to allow the people who were here first to be serviced he stated "it's unsafe to have this many cars back up" there is nothing unsafe about backing up, we all have drivers licenses and know how to do it. Ridiculous. I won't be returning to this location. read more

VALVOLINE Flagstaff, Highway 89 location employee put an oil filter WITHOUT A SEAL and I almost drove my truck until the engine almost locked. The local mechanic I took my truck to to change the oil low pressure sensor said I had no oil in my truck!!!!!!!!! The oil was pouring out of the filter. I had to fill 5 1/2 quarts of lost oil back into the truck and the mechanic put on a functional filter. This is absolutely irresponsible, naïve, and lacks consciousness on the employee's part. Horrifying incompetence. read more

Valvoline Instant Oil Change - NO SEAL ON OIL FILTER - Oil Change Stations Near Me - Flagstaff, Arizona

Fast. If you see a line, just come back at another time. They are friendly and professional. Their job is to offer their other services but they aren't rude when you politely decline. The company always has coupons online, via text or if you just call ahead they will send you a coupon. I no longer change my own oil because Valvoline does such a great job. Strongly recommend them. read more

Valvoline stop is a great and FAST way to get your oil done in a pinch. I drove up on a weekday afternoon, and was just rolling out of their doors with a completed oil change in about 15 minutes. The guys here are friendly and cool. Of course they are going to recommend extra stuff, but feel free to pass and just get what you need done. Prices are reasonable, and you don't even have to get out of your car. What more could you ask for?! I highly recommend this place compared to some others in town read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Flagstaff, Arizona

This is for the 4505 US 89 location only. I just came in for an oil change, he took forever to go through all the things he was trying to sell to me. Took out my air filter without asking. I was in a rush mind you. I just needed an oil change. Just an overall bad vibe not one smile, Unfriendly. Rude boys there. read more

Went there to have my oil changed with own oil and filter, wound up having both my differentials done, they guys there were very good, professional and competent, I highly recommend this business!! read more

I was the first time customer at an Oregon store driving our small size 22' RV. The customer service there was so amazing I vowed to be a permanent valuing customer. 3 weeks ago we started another RV trip and was in need of an oil change pretty soon so I kept my eye open for another Valvoline store along the route of our trip. As we entered Flagstaff Arizona I saw the location of another Valvoline oil change service and pulled in for a lube and oil change. I was greeted by a Valvoline customer service representative who saw the Valvoline sticker in my windshield and then began to question the size of my RV said it would fit and but said that he was not sure his manager would allow them to change our oil. He returned a moment later and said that his manager said that they would not change our oil and when I asked what the reason was he said that he did not know other than they just did not change motorhome oil. I explained that the other Valvoline store in Oregon had no problem and our RV fit inside just fine and the service there was great. He said sorry we just don't do motorhomes in my manager won't allow it. My response to the employee was that I had been a first-time customer in Oregon and loved the service but that this Flagstaff store just turned that completely around and I won't be coming back to another Valvoline store anytime in the future. I've never had any oil change service refuse to change the oil in my RV.... I guess I'll just have to change companies. read more

I have come here twice for oil changes. Shortly after my second one I noticed my car was leaking. So I took it to a shop and turns out this place not only didn't replace the washer seal which you are supposed to do every oil change, they also didn't replace it and instead just threw another one into it. I had 2 of them in there which caused the leak. These people are careless and don't pay attention. Cost me 100 bucks to fix the leak and drain all the oil out to start again. The employees are loudly talking to each other and goofing off and can't even do an oil change the right way. Highly advise people don't go here. read more

Shelby was amazing. Very kind and made sure we understood what was going on. There was a short wait but they were very apologetic and nice about it so it was no big deal. Definitely would recommend! read more

Quick, easy, and hassle free! My partner and I take both of our vehicles here for routine maintenance and oil changes. The crew is quick and communicates updates often. Would recommend to anyone passing through in need of an oil change. They check your lights, fluid levels, and inspect other areas of the car for you. They also offer tire rotation services as well! Why isn't every automotive shop like this? read more

Waited over an hour in line to get my oil changed and they took two cars in before me when they arrived well after me. If you go here you need to keep track of what they are doing, read more

9 Minute Oil Change! Highly recommend! I just had the fastest oil change ever! In 9 minutes the Valvoline team had me in and out with an oil change and complete inspection. This isn't always the case, but no one else was being serviced so the entire team pitched in. Thanks much guys, I am really impressed. The service team was Taylor, Michael, and Alfonse, all were awesome! read more

Great, Great, Great. This is the first time in a long time that I was welcomed by a business, the first time I can remember being thanked and welcomed back. I have never had such a wonderful experience. They were very Fast, Courteous and Clean. They fully explained the other services I asked about, and made honest recommendations. They fully impressed and earned my repeat business. Thank You Team Valvoline! read more

Great service. Staff was quick, polite, and explained everything they were doing. Prices are on par with other places. Would highly recommend and I will be back read more