AMAZING SERVICE! Went at 9:30am on a Saturday and was out of there 9:46! (15minutes for the oil…read morechange & 1minute for paying) Was assisted by Tyler & Mike and they were awesome! Mike greeted us with ice cold water and bid us a farewell with a complimentary wash and wipe of our windshield. Tyler was very effective in helping us and communicating with us during the oil change process. Their attitude and service is the reason we will becoming back for our next oil change!

Terrible service!! I went to this Take 5 Oil Change location for an oil change previously. When I…read morereturned for my next service, they told me they could not remove the drain plug because it was overtightened. The manager acknowledged that they were the ones who performed the previous service, but still refused to take responsibility. He told me I would need to go somewhere else to have the bolt removed, and when I asked who would cover the cost, his response was: "I don't know, it's not my car." When we expressed that we would leave a review, his response was dismissive and unprofessional, showing no concern for customer service or accountability. This situation was caused during their service, yet they refused to help resolve it. I had to take my vehicle elsewhere and pay out of pocket. I would not recommend this location based on the lack of responsibility and poor customer service.

I don't often write reviews, but I felt compelled to recognize the outstanding service we received…read moreat National Tire & Battery in Rosedale. A few months ago, I flew out to visit my son at college and discovered his first car needed front-end repairs. As a new driver, this was a stressful situation for him, and as a parent living out of town, I wanted to make sure he was treated honestly and fairly. From the moment we walked into the shop, Tyrell made all the difference. Tyrell was kind, professional, knowledgeable, and genuinely caring. He took the time to explain everything in a way that both my son and I could understand. He was also funny and personable, which immediately put us at ease during what could have been a stressful experience. Most importantly, he earned our trust right away. He worked with us on the price, helped us understand the repairs that were needed, and treated my son with respect. As a parent, that's something I greatly appreciated. It's not easy handing over your child's first car for repairs when you're not familiar with the area, but Tyrell made us feel confident that we were in good hands. In fact, after I returned home, my son needed another repair. The reason I told him to take the car back to this same NTB location was because of the positive experience we had with Tyrell the first time. Finding someone you can trust in the automotive repair industry is invaluable, and Tyrell has earned that trust. Thank you, Tyrell, for taking such good care of my son and treating us like valued customers. Your customer service is exceptional, and you are a tremendous asset to National Tire & Battery. Exceptional employees deserve to be recognized, and I want to make sure he knows the positive impact he had on both my son and me. Meeting someone with Tyrell's character, professionalism, and genuine concern for customers is rare, and we are truly thankful that our paths crossed.

I truly recommend this place to anyone looking for a fast oil change and a new tire. My tire was…read morerunning out of air and could not be fixed, but they were able to get me a new tire while also changing my oil all within an hour and 30 minutes. That's the fastest I have been in and out of a tire shop!! They have TV, great Wi-Fi and tables and chairs with plugs in case you need to do work or just charge up your devices. The staff was really friendly too, and make sure to keep me updated on the progress of my car.

These people are so hungry for buisness but going about it the complete incorrect way. If someone…read moreis sitting in your parking lot. That should not promote you to go tap on there window or wait outside like you're a homeless person begging. I don't need your services but when I do I WILL NOT be coming to this location. Absolutely absurd and disrespectful

2015 BMW x1 Full…read moreproof as pictures. Went here to get my oil changed thinking that they were competent enough to get the job done. I paid my hard earned money to be fucking scammed and provided shitty work, not even a month or maybe a little past a month and my car start feeling weird then boom the low oil indicator came on. Yall won't refund me my money nor make this right so this review will deter anybody who has a 2015 BMW x1 or any BMW to avoid this place like the plague

Mr. Stewart showed me my air filter was not dirty enough to replace, (per my request). He offered…read moreme suggested choices, per his job requirement. I showed him my Groupon after making my choice. It's their job to try to sell me a tire rotation and wiper blades. Taxes and fees extra, to be expected. The three gentlemen working with him were quite cheerful and efficient. There was no long wait. One does get out of the car, contrary to previous comments.

The service itself was fine. The manager, Anthony T., is apparently new and is at war with his…read moreworkers, and it's obvious to customers when he screams at them within earshot, demanding instant, unquestioning obedience from guys who seemed to know what they were doing (Scott H., Juan D., and Eduardo A.) and to have the best interests of the customer at heart. Highly unprofessional; if you aren't happy with your employees, you pull them aside and talk in private! Recommendations were made for upsell services, but not noted on my paperwork. I guess they figured if I didn't get them done today, they'd have no chance in the future of me doing anything there. An added $9.60 charge for "shop supplies" seems excessive, and I wasn't told how much the cost of anything would be until I was completely done. It was actually more expensive than the dealer, though also faster. Oh, and though they took my ID, it has my old address on it, so mailing stuff there won't work!

I'm so grateful to Jose and his Team! Their platinum service brought my Sons car back to life…read more Before I knew it I was ready to go even the car looked happy .. These boys truley bring the PEP to Pep Boys. Odalys Perez

We scheduled a noon pre-purchase inspection at the Pep Boys on Bearss Avenue in Tampa for a vehicle…read morewe were considering buying. My wife and I drove from Orlando (about 1.5 hours), and the seller also met us there at the scheduled time. When we arrived, the store manager informed us that our appointment would be delayed by approximately three hours because they were busy and a technician had not shown up for work. Unfortunately, we had not received any phone call, text, or other notification that our appointment would be postponed. Neither we nor the seller were able to wait an additional three hours, so the inspection could not be completed. As a result, we lost significant time and incurred unnecessary inconvenience. While unexpected staffing issues can happen, the lack of advance notice and the manager's apparent indifference to the impact on all parties reflected very poor customer service. Based on this experience, I would not recommend the Pep Boys on Bearss Avenue. If you need a pre-purchase inspection or any time-sensitive service, you may want to consider another location with stronger customer service and better communication.

Craig was extremely helpful! We are looking at cars, so they looked it over and helped us prevent a…read morereal problem. They did a pre-purchase inspection for us. They were thorough and explained each issue and the strengths of the vehicle. Good prices, good service- very easy to work with.

I have been going to Tuffy for a very long time.they are a business you can trust.i have never had…read morea problem.it's best to make an appointment but,if it's an emergency they know what they're doing.they're fair and they are there.

It was very quick for an oil change. I love how I can stay in my car. It wasn't exactly 10 mins but…read moreit was more like close to 20 mins, still much faster than a dealership. Since my suv took more than the 5 quarts, I got an upcharge which wasn't disclosed to me until I had to pay. I used a coupon online and saved $25 but it was still expensive. Overall, I was just glad this was quick.

This place is great service is outstanding your in and out so fast great customer service by the…read morewhole staff

No one there spoke English.. looked at me puzzled, spoke Spanish then laughed, needed 2 new front…read moretires, went to Jim's in Dade city, in & out less than an hour.. $240,

I've waited 3 months to write this review because I wanted to not overreact in the moment. But I…read morestill feel very strongly about how badly this shop handled our car and situation. Would not recommend to anyone. They had our car for about 10 days longer than they stated it would take. We were told 3-4 days to finish when dropping it off. Their prices were a few hundred more expensive than other shops in town but we setup service with them because we had time sensitive needs to go out of town, and they assured us multiple times it would be ready. They never contacted us about any of the delays, we had to call and ask each time if it was ready yet or when to expect it to be, and they failed each extension of time. We delayed our necessary trip several days trying to be as patient as possible. We finally had to go out of town with a borrowed car. They didn't contact us for several days even upon returning the next week and we had to stop in to try to find out again when it would be or see if we could get it back. They told us it was finished the day before. But yet never bothered to call and say so? How many people can go indefinitely without their car? They added on work, for more costs, and services that we never discussed, agreed to, or requested be done. When we left with the car we got home only to realize they'd not put the engine cover back on and had to return for it, and later found they had not reconnected a sensor they should have. My husband normally does our car repair but wanted to let someone else do this as the transmission needed to be pulled, and we needed to make a 1300 mile long drive with it. We took our car in for flex plate and they took it upon themselves to change the oil and filter without approval. To do extra engine mounts when we had just replaced them and even had warranty on them. We had personally just changed the oil and filter less than 1000 miles before leaving it with the shop. My husband was very specific about exactly what he wanted done. Imagine what they would try and do to someone unfamiliar with mechanic work or their own car needs. They did sneak in everything they could to charge more and did not even try to discuss or keep in contact about these things or delays that come up. They also did not warranty their work - only the parts. Beware.