I had the pleasure of getting my oil changed by Justin, Kevin, Jose, & others this morning.. 100% excellent customer service. Friendly, timely, thoroughly inspected the whole vehicle, made great suggestions. I now consider myself a customer at this location Thank you. read more

Great experience from when I pulled up to finish. All the guys working there were friendly and professional. Will definitely do business with them again! read more

I've been coming here for years and have always received friendly, professional service. Highly recommend.

I came 1:55 PM. It took me 50 Minutes to do the oil change and I was late to work, all these guys like six people talking talking talking I asked for my receipt they didn't even give my receipt I had to go without my receipt. Can you believe this shit place? motherfucker oil change.What a scam Corporate says one price $64 and when you come over here, this is 70 something dollars so it's nothing but a scam do not go to this place Martinez Oil change Think twice before you go to this shit place read more

First and foremost, the staff was awesome and incredibly helpful - also they offered additional services but weren't pushy at all (as some places can be). What was unfortunate was getting all the way home to receive a call from the business asking me to come back because one of the technicians failed to put the engine cap back on. Not a HUGE deal, but it could have been. At the end of the day, no harm caused other than the hassle of driving back. Would've been nice to kick down a free service or something of the sort, but it is what it is - o harm no foul. read more

This place is SH*T!!!! Do not come here. PLEASE I beg you from the bottom of my heart!!! I came here per recommendations of another Valvoline location and I should have done my research as the other Martinez location had much better reviews (yes my fault for trusting and for not doing my due diligence). I knew things were bad when they freaking asked me to reverse so another customer can go first. I should have left and I had a huge gut feeling to leave but I didn't because of trust. They somehow did things differently compared to all of my other Valvoline experiences. I sincerely hope my car will be okay *cry*. What was the worst part is, I was sweating bullets trying to find a coupon because the one from Yelp did not work for me. I originally had another one but the black dude with the dreads/braids said, "nah that ain't gonna work." Then he just handed me to another black dude because first black dude had enough. He tried my coupon (not the yelp one) and it worked. Strange of all, they themselves have promo codes and barcodes to help folks (I have been to the concord location who helped me with one so I know it isn't just an other states sort of deal). STAY AWAY FROM THIS LOCATION!!' YELPERS AND NEGATIVE REVIEWS CAN BE TRUSTED!!! I for sure learned my lesson and I will never come here ever again. And wow no please thank you sorry or my apologies at this location. Nope never ever again. read more

Everything they were quick, friendly, and efficient. I appreciate how well the team works together to get me out as soon as possible.

Avoid Avoid Avoid My son went in for an oil change last week. This Tuesday he had a recall performed at BMW where they found that the oil plug had been cross threaded and was leaking oil and non drivable. I contacted Valvoline and sent them a video from the dealer of the active leak. Still haven't heard back. read more

Everyone was beyond helpful, very quick, and advised future things I would need fixed which was nice. Staff is super friendly and helpful - I had Lance, Kalan, Jeff, and Johnny, Wali (:! Definitely recommend over other locations! read more

Instant oil change! What a trip! An oil change was on our list of things that should get done soon. In the area we decided to pull in. There was no line and we were instructed to just pull into the area. You stay in your vehicle the entire time! The young lady whom we interacted with was a cool with a really good attitude and constant smile, even though my husband was a bit grumpy. Haha. They check everything and I felt like it was the easiest oil change ever. We also purchased an air filter. In the end it was 190$. Man, stuff is expensive these days! The 20% saved a bunch and probably earned them the 5th star! I will use them again read more

I hardly ever write reviews, let alone negative ones, but my experience here was abysmal and I was taken advantage of. I brought my car in for a regular oil change (which runs $56.99) and was told my brake lights were out. I thought it was odd given the day prior I had a sheriffs vehicle behind me and wasn't stopped for this, but I'm going to choose to believe the person taking care of the vehicle. He made several attempts to verify that they were working then let me know the filament was burnt out on both. No issue, glad that this was caught especially with bad weather coming. However, the 7443 bulbs my Nissan takes are cheap and you can get a two-pack for $6-10 whether it's Walmart or Autozone. I didn't authorize the change, said I'd do it myself since I know how and wanted to save money. I want to give the technician the benefit of the doubt that they couldn't hear me (it took him three tries to input my mileage and still didn't hear the correct number), but he ends up putting new bulbs in anyway then shows me the burnt out one. I was really shocked to see them charging $19.99 PER bulb, that's not including labor (which only seemed to apply to the oil change itself). Now my $56.99 pre-tax oil change is $109. What was incredibly frustrating was telling them I can do it myself and being ignored then the work being done. I made sure to mention my frustration but didn't feel taken seriously. The location had what looked like up to ten employees working but it still took close to an hour to get the work done, and I paid almost twice what I expected to and was dismissed when I have done this repair countless times myself. I usually go to the location on Alhambra Ave but they were unfortunately closed. I had been to this location a few times years ago when they were under a different brand, and it was awful then, and it felt awful this time too. I don't make so much money that 40 dollars in forced work isn't insignificant, that's a lot. That mechanics (especially oil change businesses, tire stores, etc) can get away with stuff like this feels criminal. read more

Came in on a Monday morning, not too busy. Gentlemen named Jeff greeted me immediately, explained what I needed done on the car. Guided me through the process of what was occurring but what I really appreciated was two things, he pointed out his manager incase if I had any questions and when it came down to my car filter he wasn't pushy even told me that it looked pretty clean and that I should just recheck it on my next visit. Now that's integrity. Also I liked that when it came down to my oil level, he both showed me and requested the manager to have a double look. Which definitely brings comfort to the customer experience when you have more than one person double checking, all in a very pleasant experience and I will be back! read more

I came in very late, almost closing time. The crew here assured me it was. I problem and got right to work. Maybe ten minutes and I was on my way, new oil, new filter, new washer on drain plug, and for a great price. Always professional and cheerful. A great team! read more

I've been a customer for years and always go to the location on Alhambra. Super nice, helpful staff there. I swung into the Arnold Drive location tonight in pouring rain just to get air in one tire because I got an urgent dialog from the car to get air immediately. An employee asked what I was there for and I said, "air." I waited 15 minutes and another employee came over and also asked what I needed. I said, "just air." He apologized and said that Valvoline is now charging $9.99 for top offs including air. I said I wished I knew 15 minutes ago and since I'd already been waiting and didn't need any fluids, could I please just get air? He was very polite and said it wasn't up to him and I asked to speak to the manager because of the wait. Unfortunately, the manager was the first guy, Lance. He was immediately incredibly rude. He said I hadn't been there since July (who cares? I had a sticker showing that I wasn't due for another 1200 miles!) and he could clearly see that I was a long-time customer. I said that I would have appreciated knowing about the charge straight off before waiting 15 minutes. He said that since I got topped off in November, I should have known about the charge. Mind you... when he originally asked me what I needed, he had no idea I was there in November! I said that $9.99 didn't make sense for just air when a gas station would charge $1. He told me to go to the gas station then! I said that time was money and I had wasted 15 minutes waiting so please fill the tire. He shocked me by saying, "Time IS money and I have PAYING customers here so you go enjoy your night." I was stunned! I said, "What's your name? Lance? Got it. You're getting a Yelp review. Your attitude is horrible." and I left. I'll never go there again. Bummer because the Alhambra staff is great. read more

A year ago having an oil change here,the young woman managing said I had massive metal shavings in my transmission,it was running fine, but I immediately took my car to a transmission shop.nothing was wrong with my transmission.Went back yesterday for an oil service.i got the your battery isn't working( have had no issues) it will be 200 + for a new battery today,I declined went to les schwab for a real look,once again absolutely nothing wrong with my battery.the staff changes like every time I go and it's a bunch of 20 somethings running the place.time to go with their ignorance vibe and fine a trustworthy oil place.this place is unskilled.run!! read more

I'm disappointed in the charges at this location. I purchased a Groupon voucher valued at 106.99$ for the cost of $64.99. I received service and they charged me another $35.00 please tell me what my discount was??? $6.99???? I mean really this is very deceiving and I'm disappointed and will now be going directly to a place with no hidden cost!!!! read more

Valvoline Instant Oil Change - My Groupon voucher which i still was charged another 35.00 - Oil Change Stations Near Me - Martinez, California

Can we be transparent? I've been a customer of this location for 3 or so years now. From my reliable 2008 Honda CRV to my classy lady of a 2018 VW Beetle this location has been my go-to and I couldn't figure out why. I realized why this past month. Every single soul here is dedicated and doing their damndest to service our community properly and efficiently. When we learn our community we learn we're all here in the community garden that is our world. We all do our jobs and try our best to not just accomplish that but if we can, go a little further. This location consistently goes above and beyond. Are there wait times? Eh. Maybe. Waiting is part of life. We learn this as children. With a book, waiting goes by quick. I'm forever a grateful customer for Lucille The Notary Mobile as well as any other future adventuring machines. For Mr. Maurice, Beatrice, and staff, you're all beautiful and kind people providing top notch service. Please make sure you all tend to you're personal gardens of life. You're you before anyone else, and you're important. read more

This would be a 4 star review, but for Samantha. She basically holds this location together with her vibrant character and strength of spirit. Her professionalism, knowledge, and friendly customer service are the main reason for coming for an oil change at this location. After she expertly changed an extremely difficult-to-reach cabin filter in my Nissan, without showing any frustration, my kids think she is a super hero. read more

I went here today and they told me that my engine filter was dirty when I changed it myself yesterday

Bad service would not come back to this location waited 1hr 30 min for an oil change made me switch lanes and delayed my time.

UPDATE- I was driving and heard something dragging under my car so I looked and it was my oil filter cover. Lmao they didn't even screw it in all the way and that's their job... so so pathetic read more

Valvoline Instant Oil Change - Oil spilt all over - Oil Change Stations Near Me - Martinez, California

I came here a few days ago for an oil change. They do have good customer service and are friendly which is why I'm giving it one extra star than I wanted. They took out the whole oil dip stick tube out (not just the dipstick) and said since it's bent, they can only put 2 quarts of oil instead of 4. THEY STILL CHARGED ME FULL PRICE. I have never heard of that before and I did nottt ask them to take the whole thing out. After I left, my car has HELLA black grease on all the spots they touched. They cleaned one part but it only spread. I DO NOT recommend anyone coming here. read more

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Came by on a Monday two weeks ago, and I've now found my go to neighborhood oil change location! Really down to earth staff who greet you and explain things well and will walk you through it if needed. Aren't pushy which is always something I look for when I initially see if I can establish trust with a business. Don't look any further, this place is the place to go to get your oil changed. read more

Stay away from this place. After their oil change my car leaks oil. Took it back later in the day and I think they were closing. They said "my car always leaked oil and it was noted.". Noted by whom? It never leaked prior to the change. Noticed right away. read more

I wish I could give 0 stars. My boyfriend brought his car here for an oil change and they drained the transmission fluid and filled it with oil! They also spilled oil all over the engine. Of course, the car broke down immediately after the oil change. We had to spend $400+ on a tow truck to get it to the shop and had to spend nearly $1000 in repairs. Valvoline is careless and the girl who did his oil change couldn't be more incompetent. They literally have one job and cannot even do that--pathetic. I would avoid at all costs. read more

Sophia was very friendly and greeted me right away. She took care of my car for a pre-trip inspection. She showed me my oil level before topping off. They also filled my wiper fluid and check other fluids. Very nice crew, I will be back of couirse! Thank you! read more

These guys are professional, fast, and communicate with you every step of the way. In and out in 25 minutes.

Absolute horror show. They left tools sitting in my engine. They overfilled. They failed to affix the skid plate, nearly killing my entire family. And worst part of all. They refused to refund me. The chick legit laughed in my face when I requested a refund for the HORRIFIC service. I'm blown away. Can't believe this place is in business. read more

Just had my service vehicle serviced on bay 1 by ester and her crew. Ester is an all star. Clear communication, efficient and commanded her team to efficiently perform my required service. Compliments to her and her crew. I will be bringing a second vehicle and waiting for bay 1 and her crew no matter what the wait read more

Three occupied bays, 27 minutes, no movement. When this place was Instant Oil Change, I was always in and out. There appeared to be no sense of urgency among the employees. Consequently, I turned my truck around and drove my business away. read more

I just got my oil changed at Valvoline in Martinez, off Arnold. I was helped by a gentleman named Demoin . He was very knowledgeable and was able to answer all of my questions about my vehicle and the service they provide. He was very helpful at courteous. I used to be a oil changer man, but thank to this gentleman I will be making a change. I will definitely be recommending Valvoline to my friends and family. read more

Waited a full hour to not get greeted or get an oil change Never coming back to this location Waste of my day! read more

Excellent experience with Kiana and Mark today. Fast, efficient, and friendly service. They recommended services needed for my vehicle but there was no pressure or upselling. I was in and out in less than 15 minutes. I'll be going back for any future oil changes. read more

Super overpriced. I went here for the convenience and was super disappointed. Asked the workers 3 separate times if they refilled all my engine fluids and was told they did. Got home and checked and not a single one was filled. If I pay $170 for an oil change, I expect the little things done right. Wouldn't recommend this place to anyone for the price. read more

They didn't tighten the oil filter and i leaked oil on my driveway.then I had to crawl under my truck and tighten my oil filter almost a full turn by hand read more

Sign says 15 minute oil change. It took 35 minutes when I brought my car for an oil change. Staff just kept talking to each other and checking their phone. read more

Very impressive service. Polite, professional and quick. All of the attendants were nice and I didn't feel like they were offering un-necessary services. read more

Great customer service, love that you stay in the car while they do the work. They went over all the work they recommended, low to no pressure to do the special stuff. Forgot the service person's name but they did a great job. Paid for the replacement of windshield wipers which was convenient. They didn't top off all the fluids, or maybe they did and I didn't notice? But I don't think this was done, which us why I'm rating them 4/5. read more

Don't waste your time or money here. I take my car for an oil change, after they drain my oil & I paid they tell me they don't have the oil my car requires. Thankfully I had 5 quarts in my trunk so they could refill my oil but instead of a refund they give me $4.50 back when that 5 quarts of oil costs $35. The manager told me he would talk with his district manager & email me a discount for my next oil change which never happened. They didn't just loose myself as a consistent customer but my family as well due to their unprofessional manager & staff who screwed me. read more

Great place. I think it's under new management, which made a huge difference. My car needed a oil change pretty badly. I had gone to a couple others that day but they couldn't fit me in. I saw this place and gave them a call. They told me that I could come in right away. Very nice people. They even changed my windshield wiper. Reasonable price. I recommend this place to anyone who needs a oil change and more! read more