Went in person to make an appointment for an oil change and tire rotation. Came in at the time of…read moremy appointment. They couldn't find my name or make model of car or that I even had an appointment. I don't know how you can stay in business operating like this.

Martel and Juan the manager. poor customer service it's very…read morebad the first time I went there, I try to give the benefit...people have bad days but the 2nd roubd, same behavio. Both of them are very rude people to women especially. Poor customer service, very hostile. They hang up on you when you call. women do not go there you will get triggered by those two men. Martel and Juan Secret shoppers should go make sure it's a woman not a man and call you will see!

I've taken my car to this location four times in total. The first two times were great but the last…read moretwo times were very unpleasant to the point that I'll be going back to Valvoline. The main issue was the male employee who was working there the last time I went in. He was clearly having a bad day and took it out on the two customers who were in the bays, one of which was me. His demeanor and tone were really combative. I decided within 30 seconds of hearing him scream at the other customer that I was going to limit any interaction with him. The first conversation that occurred was the male employee essentially yelling at me because he insisted I HAD to bring my car in every 3000 miles and I was harming my car and it would be my fault when it broke down. I tried explaining that the recommended oil change mileage for the Equinox is 7500 miles when using synthetic oil. I brought the car in at 6000. He tried to mansplain to me about my own car. Don't automatically treat females like we don't know anything about cars. It's just annoying. The second incident occurred when I wouldn't take him up on trying to upsell me on the air filter. He started going on about how an air filter works and why I needed to buy a replacement. I remained silent and just let him keep going. He got mad and snapped at me "Do you even care?" I just replied to put the air filter back and I would change it myself at home. It also took 30-45 minutes for the oil change. There were two employees and only our two cars the whole time. It probably would have been quicker but the two employees spent a lot of time gossiping and joshing around. I'm not saying don't have fun at your job but it did have me wondering how much attention was being paid to my car.

I have taken my car to this business for 10 years. I LOVE this business because if you don't need…read moreservice, they don't try to upsell you with services you don't need. I don't drive much anymore, I went up to get my oil changed and was told that I didn't need anything at this time but to come back in a few months. They could have just changed my oil and I would have been none the wiser but they thought of what was RIGHT and told me to come back in a few months. An honest business that gives me what I need and dosen't try to upsell me is a place I will always choose first. Thanks guys! Great place!!!

Richlonn in Waukesha meets my top three musts. Reliability, honesty and punctuality. I have taken…read moremy cars there for years and based on my three musts, I will be returning for future service needs.

I've only come here for emissions testing (4 times) and each time very minimal waiting and good…read moreservice. This time total time was 8 minutes in and out.

Needed two tires And oil change, made appt. And selected the tires i wanted online…read moreJon checked his inventory to make sure they had them in stock. Came in for appt. and was told would take 60-90 min. Car was done a hour. Couldnt be happier! Fine Job by their staff.

Friends and family have gone to Good Hope Service for years! The guys there are always going above…read moreand beyond for the immediate needs of your car at a fair price. Leaving my vehicle overnight for repairs wasn't a problem as long as you called beforehand. From oil change to tire rotations their team will get you back on the road fast.

I don't understand why this place gets bad reviews. It's a tire and general vehicle maintenance…read moreshop. Customer service is satisfactory for such. They have great pricing and always can fit me in on short notice. We have taken three different vehicles here. Sure the guys at the front desk can be short. If you want the full customer service experience go pay 50-100% more at a dealership. My only negative remark is sometimes it takes them a bit longer than stated for repairs. I try to drop our stuff off early in the day and pick it up end of day to avoid problems.

Best to schedule an appointment because it can be a long wait if you go walk in. I have had my…read morewinter tires changed here for 10 years

made appointment for Wauwatosa Firestone 10/27 @9am. Went to pick up car at 4:30, (they close at…read more6), and car was not even worked on. Attendant say they were having staffing problems. If the attendant said we are short staffed today, I would understand and found another Firestone dealer. Not happy, but will try one more time....

I can't say a 5-star rating can be given for every Firestone in the area, but I will give one to…read morethis one due to its manager, Tom. Like every business right now he works closely with his team and even when they are spread thin he will jump on the line and start getting his hands dirty to keep things moving and getting vehicles in and out. He takes the time to explain the "why" for things when he is doing evaluations on your vehicle, especially if you're not a car aficionado. He is trustworthy, fair with pricing and wants to build a long-term relationship when helping with your vehicle, so that you keep coming back through your years and your cars. He's also always very responsive and often handles the phones to make sure he's understanding your needs and asks lots of good questions to make sure to try and diagnose some things ahead of time before you bring it in.

Took a second car to Chuck's and had another great experience. The service is by far the best…read morereason to choose this auto shop, but the work they do seems to also be great. I got an oil change and they diagnosed several other issues with the car. I chose to not pursue the work right away but mentioned that my tires weren't holding air. Turns out they were 10 years old and dry rotted. Chuck's was able to order new tires and get them mounted and aligned all in the same day. Every conversation I had with multiple employees was professional but friendly. I was temporarily in town and had this work done, but based on these great experiences, I'd go out of my way to go to this auto shop again.

These guys are great! I was traveling for work and had a low front tire. Stopped here on the…read morerecommendation of a coworker, and they did not disappoint! Super friendly and they filled all tires for free and said if it happens again come back. So it did, and I did. Turns out I had a nail in my tire. They patched it up and I was on my way! Plus they had a female behind the desk and I believe she works in the garage, too. How great is that? Love it! So if you ever experience car trouble around Sussex, Wi, stop by Chuck's and they will take care of you!

Very respectful and helpful shop. They are knowledgeable, and capable of great work. Not the…read morecheapest place, but very trustworthy. "Trusting an auto mechanic - priceless!"

I have been taking my vehicles there with a convenience of the location i had a window repaired,…read morewhich I now have issues with still and they replaced the serpentine belt which a month later failed and they refused to guarantee their work and I had to have it replaced again due to poor installation based on the shop I had replace it while I was on vacation out of town. Definitely would not recommend it. The quality of the work they do is poor and they do not guarantee their work apparently.