Never texted back after scheduled appointment time, never showed up. Would not recommend at all…read more Could have called me to reschedule. Stopped work early to make appointment, for nothing.

Dominick came to the rescue! While visiting with family…read moreaway from home, my car needed wheel studs and lug nuts. He was able to repair the car faster than I could get my Zelle payment set up! I would highly recommend him.

Had a difficult time getting the Military Discount even though I served in the Vietnam War! and was…read morein the Military for 21 years. Oil change was done well.

I came in for an oil change and was greeted by Michael. He had a big smile on his face, it's…read morecheerfully asked me what he could do for me. We decided to do an oil change, and later, change my air filter. Both he and his colleague, Tyler, got right to work. They quickly got the work done, answering every question I had along the way, insurance and wisdom. I had some questions about changing my transmission fluid down the road, and both of them looked into what was suggested. Upon finding a discrepancy, they were able to share some comment advice before referring me to my manufacturer's documentation. The overall mood in there was jolly and cordial. Morel pie, both guys seemed concerned with doing a good job, and it was a pleasure getting to go here. This is my new go-to for oil changes, and I suggest you consider it too if you're looking for a solid service.

I recently was due for an oil change and decided to give this place a try based on an online coupon…read moreI had. They handed me a bottle of water right away, and the service was fast and friendly. I really don't know much about different oil types but after them explaining the differences I opted for the medium grade oil. I was probably in and out in 20 minutes.

The manager Brandon and his associates Chad try to rip me off and overcharge customers. I went in…read morefor an oil change, and they asked if I wanted the cabin air filter changed. I said no. The employee then said, "Well, it's free." My boyfriend and I looked at each other and agreed if it's free, why not? After we left, we noticed a $52.99 charge for the cabin filter. We turned around and came back within three minutes to ask why we were charged. We requested a refund and our old filter back. The manager refused to give us a refund and also refused to return the old filter, claiming it was already thrown away. On top of that, I also purchased a fuel cleaner. The staff was so disorganized they almost sent us off without charging us and without even putting the fuel cleaner in the vehicle. I had to remind them to do it. The whole situation felt intentional and dishonest. If it was truly free, it wouldn't have been charged. This was misleading and unacceptable. I would not recommend this place.

My sister who is a senior citizen got excellent service at the shop Logan was very helpful and she…read morehas been taken advantage of at other shops. This place was wonderful. They treated her very well. I would recommend it highly

I wanted to recognize Jason at this location who went above and beyond to ensure I was taken care…read moreof. First of all I had called around various places to try and get my Tundra in for a winter change out. Everyone stated that they were not able to get me in. I called this store and Jason was extremely accommodating and stated he could get us taken care of. The price was so much better than other locations. Lastly he treated me as if I had been a long time customer. I will definitely bring my vehicles to this shop in the future as I will soon be doing my daughter's winter change out and will also be in the market for new tires for my dad's truck. Thank you Jason for an amazing experience.

Ok, so choosing stars is subjective, so here are the objective facts that led me to going with one…read morestar: -Condescending customer service: I won't recount the entire interaction, but here's a part of it... "What kind of oil do you want?" (I'm taken aback because in my 40+ years of car ownership I have never been asked that question in such an opened way) "Aaaa...well...do you mean the brand or the weight?" "Both." (Again, with no qualifiers.) "I suppose whatever weight the manufacturer recommends." "5w-30." "Okay, let's go with that." "What kind do you want?" "I don't know my options." (Rattles them off). "Conventional, I have a Groupon for conventional." "There will be some additional charges, like for extra oil. That car takes a lot of extra oil. About $15 more." (So, $25 Groupon + $15 extra, so it will be a $40 oil change any way) "Fine, go ahead." As you would expect at a Jiffy Lube they bring both the engine & cabin air filters to me and offer to change them...for $60 more). I pass, along with all the other maintenance suggestions offered. Fast Forward to time the time to pay. That $15 extra somehow became $23 extra, meaning my "discounted", conventional oil change was $48. That's not all. They did convince me the filters needed changed, so I went to the parts store to buy them (at a fraction of the cost). I then noticed one of the black glove box retaining clips sitting on the passenger side seat. Later, when I went to replace the engine filter I noticed they didn't even bother to tighten one of them. (Both pictured). Perhaps 1 Star is harsh, but the above are the facts. Judge for yourself. All I know is I will not be back.

This is one of the best Jiffy Lube in Spokane! I've been going to them for years to replace all the…read morelight bulbs turn signal and headlights and wiper blades on all of my vehicles!! Leium I know I didn't get his name spelled right . Sorry Leium but I wanted to make sure I sent out a huge shout out for your help with my navigator headlight!!!

Had a trip in a couple days and realized I was overdue for an oil change. I happened to be in the…read moreneighborhood and stopped in at Clark's. I was really impressed how clean the place was, especially considering this is an oil change venue. I was greeted right away by a really friendly tech. Wait to get my car done was less than expected so that was cool. Considering how quick the whole process was, I feel like the price was more than fair and likely will come back to this location again. Thank you for a great experience, Clark's.

I have to say a few words about Clark's Automotive located at 710 W. Francis Street. I had a light…read morecome in my car...of course I panicked. I had been to Clark's Automotive before and remembered how great they were, so I gave them a call. I left a message and Steven got back to me right away. We set up an appointment and got my fixed and back on the road within hours. I was so impressed with the staff and the service I received. Thank you Clark's Automotive, I will definitely recommend you to my family, friends and coworkers.

If your looking for a fast oil change, with friendly service, there's no better place in town…read more The team at this jiffy lube is enjoyable to be around, and you can tell that everyone really enjoys their job. Joshua and team, keep up the good work!

Don't not go to this jiffy lube location!!!!!…read more I have been using this location for over a couple years, ever since I've had them touch my vehicle to do an oil change there has been issues. They have consistently disappointed, I have had to come back multiple times to get top off of oil since and a potential new plug. Each time they decided to put the improper drain plug that doesn't make a seal. They knowingly used damaged products and still decided to send me on my way. After multiple visits back and still having the same issues , they just continued on with the neglagence. Different times just drain the oil and credit a brand new 6qts. For there last mess up, They also do not take the proper steps in maintaining a proper service report or technician comments. I've gone in multiple times and they failed to report or detail it. I tried giving them an opportunity to correct or better themselves but it seems the lack integrity is present in all employees and current management. Things need to change at this location.