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    Valvoline Instant Oil Change

    2.7 (33 reviews)
    Closed • 8:00 am - 6:00 pm

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    Picture of underbelly after oil change
    Joseph F.

    Saturday March 9th 2024 I go to my Valvoline on Yonkers Avenue which I have been using for a few years for both my vehicles. Normally it's five stars in and out. However this time things seemed off with the crew. This time as I pulled into the bay (CSR) Collins asks me "same oil as last time?" I replied yes. He looked puzzled and then left to speak with another crew member. When he returned Collins stated "you should be using synthetic oil because it's a turbo". I replied that's incorrect. My 2015 Hyundai Santa Fe 2.0T takes the manufacturers required 5W30 Conventional oil for the past 9+ years of ownership. No big deal maybe the incorrect information is on their system and Collins is just bringing it to my attention. Then Collins says to (Topside)Patrick who has already pulled the dipstick out to wait we have to check lights. Patrick reinserts the dipstick closes the hood and we go through the safety check. Ok first time that mix-up has happened. This is where it gets worrisome. Patrick presents my dipstick to me and states "your oil level is low because your using convention oil and not synthetic" I couldn't believe he actually said that. First of all I check my oil, fluids and tire pressure every two weeks, especially the oil as Hyundai's and many turbo engines are notorious for oil dilution issues. Now I'm getting annoyed because it shows the lack of experience or an attempt at up sell. Oil change complete. Collins says turn on your car and then calls out to (bottomside) Marvin, "pressure test" Collins gets no response. Then Collins says to Marvin "your falling off your call outs". Which I did pick up on and I'm not sure if these gentlemen know what they are doing. I submit my coupon and pay. Collins states do want us to email your receipt? I reply yes and leave. On Monday March 11th 2024 I receive a invitation from Carfax to review my Valvoline visit. Originally I was going to give three or four stars out of five stars due to the inconsistency in service. Then I bring up my Valvoline receipt that was emailed to complete my review and to my surprise what do I see In the comment section? ENGINE OIL LOW UPON ARRIVAL Customer notified low oil level turbo charged should be using syn. ENGINE OIL LEAK NOTED TRANSMISSION FLUID LEAK NOTED I then went to my garage and WTF! there's spotting. Just to verify I then placed a piece of cardboard down and check again this morning and verified that my truck now has a leak. If I had an oil/trans leak, I would of discovered that first from spotting on my garage floor. If I had an oil/trans leak The Valvoline staff should of notified me when I pulled in. Why wasn't this conveyed to me before, during or after my oil change? Now I understand why Marvin didn't respond to Collins, he may of damage my truck. Now I have an appointment with my mechanic to see what was done to my truck. You try to have some confidence in the people working on your vehicle and hope they know what they are doing. I have emailed my concerns to Valvoline corporate and will update this review on their response and my mechanics findings. UPDATE: March 13th, 2024 My mechanic place my truck on the lift and removes the protective belly pan for the engine and inspect for an oil and transmission leaks as reported by Valvoline. We found did find a large amount of oil all over the belly pan and on the underside of the engine. He cleans the engine and belly pan at which time which appears that it may not be an oil leak but a spill. The bottomside crew member my of either dropped the old filter into the belly pan or was just sloppy in changing out the filter. My mechanic suggest I use the truck for a week and keep mindful if I see anymore spotting in my garage or smell burning oil and to return in week to recheck. So now I place cardboard under my truck each night and I'm happy to say no leaks detected. March 14th, 2024, I did receive a message from Valvoline corporate which is basically a Valvoline CSR making the connecting between the customer and manager of this Valvoline location. March 15th, 2024, Valvoline called me back with Anthony the manager of this Valvoline. I explained the situation. He was very apologetic and repeated because I have been a customer for a few years he didn't want to lose me as a customer and offered me free oil change as compensation. However I was reluctant to take his offer as his answers were evasive to my questions. When I asked "If I had an oil and transmission leak why wasn't I notified when I first pulled into the bay? why do an oil change and not notify the customer before during or after? His response is that they noted it on the receipt. I stated that my oil was over filled? which is clearly seen in the photo. He responded we only fill to specifications. I asked why push synthetic oil on a vehicle that manufactured recommended 5w-30 conventional oil? His response was they updated their system and this is what is called for. Sorry you lost a customer.

    Jeanna L.

    I was searching for a place on Groupon to get my oil changed and this was one of the first places that popped up. They have some good deals that will save you a pretty penny here. Their service from the minute I pulled up was exceptional! They made sure to tell me what they would be checking along with changing my oil. They changed my oil and even showed me the stick was clean and the new oil they put in. Along with that they made sure to tell me I needed a new air filter and tire rotation. I ended up going ahead and doing both services. They were extremely fast and efficient! I will definitely be coming back!

    Bhee G.

    Located just few minutes from home. Been here few times. The place appears decent compare to other auto shop around, inside is clean and tidy. They got free coffee while you wait for your car. The staff are friendly and nice.. Well.. Efficient with what they do. Fast and accurate. I would recommend to friends. The place I would still go back to.

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    5 months ago

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    8 months ago

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    1 year ago

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    3 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    6 years ago

    Great fast service the guys were very polite and courteous when I don't have to go to dealership for oil change I will come here

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    9 years ago

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    6 years ago

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    12 years ago

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    5 years ago

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    8 years ago

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    8 years ago

    Great service and hospitality. They don't push you to do anything you don't need and have fast service.

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    8 years ago

    Arbitrarily, they closed 15 minutes early. When they certainly could've seen me and help me get an oil change. A bunch of fucking assholes

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    11 years ago

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    11 years ago

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    7 years ago

    I needed an oil change & I'm on a tight budget so they told me about a Group to save money. GREAT people what a blessing.

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    5 years ago

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    8 years ago

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    9 years ago

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    11 years ago

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    9 years ago

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    10 years ago

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    Ask the Community - Valvoline Instant Oil Change

    Review Highlights - Valvoline Instant Oil Change

    “They changed my oil and even showed me the stick was clean and the new oil they put in.”

    Mentioned in 2 reviews

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    Mavis Discount Tire

    Mavis Discount Tire

    (150 reviews)

    I have been a loyal Mavis customer for many years. I recently went in for a routine tire rotation…read moreand was told that my tires had dry rot and more than 60,000 miles of wear, so I needed to replace the entire set. Because I wanted to save money, the staff recommended Mavis Touring A/S 2 tires. Ever since these tires were installed, my vehicle has consistently vibrated at highway speeds between 60 and 70 mph. Trying to resolve the problem, I spent a significant amount of money replacing shocks, struts, and tie rods, but the vibration continued. I finally took my vehicle to an Acura dealership. They removed the Mavis tires and tested the vehicle with brand-name tires--the vibration disappeared completely. This confirmed that the Mavis tires were causing the problem. I returned to Mavis under 60 days because I was forced to stay with my dad in hospital far away in South Carolina for extended time. They said their warranty is 15 days even with the protection package I purchased I couldn't get a refund. Spoke to the store manager and he would not give me a refund because I did not return within 15 days. I was stuck in South Carolina unfortunately. I feel that I was pressured into purchasing tires that were defective or of unacceptable quality, and this experience caused me to spend a great deal of unnecessary money. I am extremely disappointed and will never return to Mavis again. Update: Mavis Corporate has agreed that this was unacceptable what these guys did to me and authorized a full refund for me. I am appreciative that they resolved the issue for me. I still wouldn't bring my car here again because of how a simple tire rotation ended up costing me a lot of unnecessary money because of a mavis branded tire.

    I was at this location 779 central ave Thursday 9/17/26…read moreabout 1in the afternoon. I Was talking to the Macanic I'm trying to explain something to him and it got ugly he did not check and did not give me a chance to talk which was unnecessary I ask to speak to the manager he responded unprofessional disrespectful has no manners.

    Valvoline Instant Oil Change - oilchange - Updated September 2026

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