I ordered two dishes for takeout. I've ordered here for several years with very few issues. The green been with beef that I ordered was missing the beef. I was all 40 miles away in Arlington by the time I realized the issue. The manager was rude and said I would have to drive the dish back for a refund. I happened to be going back to Rockwall the next day and took the dish back. The lady inspected the dish as if I had picked out every price off beef. After inspecting the food she simply said, "so $8 dollar?" She then credits my card and says thank you. This was my favorite Chinese restaurant in Rockwall. read more

Van Chans Chinese Restaurant - Green been with beef. Minus the beef???? - Chinese Near Me - Rockwall, Texas

0 out of 10. They will mess up your order and blame it on the customer afterwards; even though one of the girls up front said some of the cooks cannot read English. Food is decent when it is correctly prepared. However, very poor customer service. read more

Excellent takeout, familiar quality like others in Chan's restaurant chain. I ordered mine to go, but I sat to eat some before driving home. The staff was friendly. The restaurant is easy to get to and park near. Food service was very fast here, compared to the Mesquite location. read more

Van Chans Chinese Restaurant - Chinese Near Me - Rockwall, Texas

This place has really good orange chicken and chicken fried rice. This is my go-to Chinese restaurant. Huge portions, low cost, friendly staff, and a clean, nice atmosphere-everything you could want! read more

Been a while since we've had Van Chan's. Ordered it tonight and it was awesome! Along with friends we had the cashew chicken, hot pepper beef, hot spicy chicken and chicken fried rice. Everyone loved their food and the portions were huge! Our friend shared her chicken fried rice with the kids and they loved it. Great food with fast delivery. read more

I realized tonight that I've been coming here for like two years and not reviewed this place yet... I love Van Chan's! It is my favorite Chinese place. While the building might be a little out dated in some ways the food is fantastic. It's full a flavor and their portion sizes are worth every penny. It's rare that I review places and certainly not usually to give them five stars but I really have nothing bad to say about Van Chan's. ‍ They even deliver and do take out for a decent area size and I just love them. Five stars all the way. read more

Van Chans Chinese Restaurant - Chicken fried rice, chicken lo mein, orange chicken. - Chinese Near Me - Rockwall, Texas

Food was okay for delivery. This is a good food for delivery. They deliver and the food is still hot when it arrives. read more

Wonderful place! One of the best Chinese cuisine in Rockwall. This place truely couldn't get any better. read more

Our favorite but they sometimes get the order wrong if you customize at all. We ordered a delivery of steam chicken and vegetable with garlic sauce on the side as a healthy alternative. Order it frequently. They sent it with white sauce. I had her repeat the order and asked if she understood. Good food but they don't have consistency with quality phone people. read more

Worst food I ever ate !! What kind of a restaurant gives you a paper plate and plastic fork when you order food.... then the food comes in a to go plastic container. I'd rather go on a picnic!!! That should have been my first clue and I should have cancelled my order and left Terrible terrible read more

I love the combination fried rice w/o pork. This is the only restaurant that adds sprouts to their rice. It reminds me of the fried rice back home. (Illinois) The only thing I don't like is that there aren't various sizes. Just one side/one price... Fried rice (combination $9.25+tax) read more

One of my favorite places to eat here in Rockwall! Combo Lo Mein is the way to go! Eat here every time I come into town.

My whole family loves this food great quality authentic Chinese food the cream cheese egg rolls are by far the best eggrolls you will ever eat goes great with sesame seed chicken they also deliver which is a plus give it a try read more

I remember now why I don't eat at this place. We order almost $50 in food to receive more carbs then meat. My crispy shrimp cost almost $12 just to receive crispy noodles with only small 8 shrimps. If I knew there was crispy noodle I wouldnt have order extra. Combination lo mein doesn't even look like anything combo only noodles and veggies. Fried rice was very dry. Never going back again. I had better take out elsewhere. read more

I happened to go to this restaurant yesterday . I ordered hot and sour soup and orange chicken. The soup tasted like plastics or heavy metal chemicals just like bleach or detergent . The orange chicken was just like a plastic chopped In shape of chicken . I grabbed the soup and the orange chicken and asked for a bag to give to my dog . When I came home , I changed my mind as I did not want my dog to be sick . This restaurant is a joke and please stay away from it . It is horrible read more

I ordered broccoli chicken for takeout. When I got home and opened it up that's literally what I got, gray slivers of chicken and 2 lb of broccoli. No sauce, no other vegetables, no seasonings. It was Bland and tasteless. The portion was huge, it filled up a medium sized mixing bowl but the quality of the food was crap. They used to be so good, not sure what happened but I won't be returning. read more

Got food to take out. Asked for extra vegetables to be added to chicken lo mien. I was shocked to find that only added 3 pieces of broccoli and 4 snow peas and yes I paid extra money for those seven pieces. When I called the manager and part owner she said "that is how it comes". She did not care that I was dissatisfied and did not try in any way to resolve the issue. Egg drop soup was grossly too salty. I had to add my own low sodium chicken broth to make it near edible. The beef in the beef and broccoli could not be chewed or should I say it was so tough that you had to chew and chew and chew. Do yourself a favor and don't go. Anyone who does not care about how they treat their customer does not deserve customers. read more

Horrible food !! The General Yao's chicken had no flavor, no heat or spice. It tasted like 3 day old chicken. The fried rice was even worse. The rice was fried on week old oil, a few carrots and tasted like a catchers glove. read more

I used to go here all the time with my husband and usually had a great experience. However, the quality of the food has gone down (maybe new management?) and customer service skills are seriously lacking. I just ordered delivery and they quoted me 45 minutes. A little over an hour later and food still wasn't delivered. I called them to ask for something off my bill, and they weren't apologetic or willing to take anything off my bill, saying it wasn't their fault if the traffic was bad, they were busy, ect. (We live 3 miles away and I ordered at 4:23pm. Pretty sure most people don't order food that early.) Even so, they should've quoted me a more accurate window if traffic really was the case. I cancelled my order which the manager seemed thrilled about so she could get off the phone. Don't eat here. It's not that great and they clearly don't care about serving their customers. read more

The food is servicable at best. Owner/Manager is unprofessional. Stay away unless you're bored and lazy, much like how this place became. read more

So the last three times I have been here I have been very disappointed. They have changed the way they cook the items I always order, and have substituted inferior ingredients each time. The shrimp were large and tender in the past, now they are tiny and hard as if freezer burned. The fried rice is almost black, I guess it's soaked in low-sodium soy sauce??? The quality has really gone down hill. Very disappointed read more

This place sucks, I had to order at the door, even when I chose to dine in. And I ate on paper plates really if I wanted to do that I would have taken it home, no wait staff, I asked for water and I was told to go to cashier that takes orders. The teriyaki chicken was halfway put together and placed on shredded cabbage and placed with a to go container of rice. This is not a dining experience, it is a dining disaster. Not a experience I want to endure again read more

We live in Greenville where there are zero Chinese restaurants and since my husband travels to Rockwall every so often, we decided to give Van Chans a try....wish I would have read these reviews 1st. I had the Chicken Fried Rice - a staple dish that tells a lot about a place - terrible! It had a burnt taste like they used something very old when cooking. My husband had the sweet and sour combo (chicken, shrimp and pork) it was horrible. Too much breading along with that burnt taste. Portion size is big, but the food quality is low. Lesson learned, won't be stopping here again. read more

Probably our favorite for Chinese in Rockwall! Hunan is a bit closer but VC's lemon chicken is my favorite!

Dine in on authentic chinette paper plates. Eat you moo shu beef on flour tortillas! I ordered moo shu pork but hey you can't tell what kind of meat it is anyway, right? The hot and spicy soup tastes like it was fished out of a grease trap. Definitely the worst Chinese in town. Will not be back. read more

Best Chinese delivery in the area - huge portions, really reasonable prices and delicious food! We've only ordered a few times - but they're fast to deliver and everything we've tried has been amazing. read more

So this was my favorite place to get "Chinese" in Rockwall. But as I was enjoying my reheated General Tso's chicken I got to to see that they added some extra kick to it in the form of a big staple. It kinda scares me that my kids ate from them last night too. Time to go throw out the rest of the leftovers. read more

My favorite Chinese restaurant in Rockwall. Good food at a reasonable price. Outstanding lunch offers.

Every now and then I'm in the mood for cheap chinese food that's just stereotypical to-go food you know? I love finding hole in the wall chinese restaurants that have like fried rice and some authentic chinese dishes that someone would never know unless they knew what they were looking for. This isn't one of those places. This chinese food tasted like it came from the freezer section of the Tom Thumb, and there was so MSG in it that I could even taste the sweetness read more

I'm giving 5 stars based on their combo fried rice. It is heaven. My absolute favorite and I am super picky . Cream cheese rolls are good too ! read more

Basic "cheap Chinese" place. Clean, good food & plenty of it and very nice staff. I got the Sesame Chicken lunch special ($6.95) and have plenty left to take home for dinner. The entrees are served in plastic containers which come with lids. Loved this. Easy to pack up and go. Grabbed a To Go menu and plan on testing out their free delivery very soon. read more

I paid 28.00 at the counter and got handed a paper plate, plastic fork and a cheap napkin. The rice had hard pieces in it like it had sat there for a bit. They burnt the fried wonton at comes with the meal. There was little to no sauce on my husbands meal. This was not a good experience at all. Save your money. Go somewhere else. read more

Great place for fried rice. Fun to watch them cook the meals though the glass. Big portions and as far as Chinese food goes I think we all know what we are in for. This place is pretty good for the Chinese craving we all get from time to time. read more

Let me start off by saying, as -PREVIOUS- long time and happy customer off Van Chan's (circa -2011), I'm really taken aback by the customer service we received tonight. I regarded Van Chan's as a restaurant that valued their relationships with new and established patrons alike. But, in recent years, there's been a steady decrease in food quality and DEFINITELY CUSTOMER SERVICE. I believe it's the new owner/manager lady. Not sure if she hates people or owes the Flying Dutchman her soul and is doomed to work at Van Chan's for eternity. Either way, she always seems bothered and agitated. That being said... We called in an order for pickup (@ 8:50) tonight that was repeated back correctly but still prepared wrong. We called back and after speaking with the sweet young ladies at the front desk, were unceremoniously yelled at by the manager in the background that we'd have to drive all the way back to exchange the food. Food that they're going to throw out... but . We live outside the delivery zone and it was already after 9pm so, we asked if there was anything else to do to resolve the issue. There wasn't. Nothing for the inconvenience. No matter that the mistake was on their end. This is ridiculous and I will inform all of my friends of this silly, stupid, money first and customers last policy before they're blindsided like we were. read more

Pretty good food, they are quick to fill order and price is reasonable. I have thier food for take out several times and it has always being hot and freash and correct. read more

Fake greasy Chinese food. But unless your willing to go into dallas its your only option

My favorite Chinese food in the area. It's seems better quality than the other places. The food seems more fresh as well. The delivery service is always really fast and they are always really nice. read more

I called to place an order to pick up and I was put on hold for over 10 minutes. Then I decided to drive to the place and told the cashier that I had to come to the restaurant because I got tired of waiting on the phone and he said that they were having a "busy" morning while one of the employees was outside smoking. Hahaha! What a joke! read more

We recently relocated to the Rockwall area from Uptown and love our Chinese food. We stumbled on Van Chan's getting to know the area, We were pleasantly surprised. It was as good as it gets, I had the spicy chicken and it was loaded with chicken, onions, and bell peppers. The sauce was heavenly. To die for! We are eating it once a week! Best Chinese from Dallas or anywhere we have tried. We also have done delivery and it always arrives within 30 minutes or less. The delivery driver is warm and friendly. The food is hot and the portions or enough for three people. Especially the Combo Fried Rice. I would recommend you all to try this place. It promises to deliver (no pun intended) on a consistent basis. YUM! KUDOS to the owner and staff. PS I normally do not write reviews. KH Newest Rockwallian read more

I've enjoyed van chans for several years as the rare option for decent Chinese food. However tonight was so frustrating I may never return. I called ahead to order and arrived at the appointed time (15-20) minutes after ordering. They promptly had me pay for my meal, but after waiting for more over 45 minutes I chose to leave and abandon my order. There were 8-10 other orders also waiting and the frustration level was just rising while the employees of the restaurant did nothing to pacify the growing frustration. I wish I could say this was a rare night, but it seems growing competition from Panda Express and others has really harmed Van Chans. read more