Went today to have 2 chipped nails filed down & the technician did a great job & would not take a tip. I tried & she refused to take it. I found that was gracious & sweet of her. This act showed me how this nail salon really has a great sense of customer service & customer satisfaction. This salon is the best salon in this part of Lakeland. The technicians are professional & courteous. The decor of the place is beautiful. They really make their customers feel welcome. I highly recommend this place if you are looking for a good, reliable nail experience. read more

My toes look great! It's been a month and polish is still on !! Going back today . They were fast and very nice!! read more

Enjoying a lil pedi time , always look forward to this time for myself . Hoping not to break the bank ‍. read more

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I can't honestly say this is the worst manicure I have ever received. The atmosphere of the place was very busy but the staff was nice. The pedicure was ok until I got a closer look. I did not ask them to fix it because by the end of it I doubted their ability to be able to make this right. I left very disappointed and will not be returning. read more

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Not the type to leave a review but this visit reminded me as to why I stopped coming here in the first place I was sitting in the chair with a lady named Thay Le or something and can not describe how rude she was with me overall made my experience very uncomfortable and felt not so welcomed from her. I hope the reason for her attitude was just simply her having a bad day, because the service she gave me was not kind. read more

I have gone here every month to get gel pierced nails. Every time I get charged a diff price. They raised their prices in novemeber and I told the manager i wanted to know what was extra before they did it .... Said nothung during .. got to the end again and more junk fees added. I'm done going here !!!!! Not good business. I'll find someone honest elsewhere read more

I've done 2 walk in pedis. Both have been done well and professionally! It's a large shop so it's good for walk in's.

I used to love coming to this nail place, but the last few months they've been total rip offs. I went in today wanting a fill-in and I also bought a picture of a design I wanted something really basic. It was basically pink and white ombre nails. Remind you, I was asking for a fill-in, which means I already had on Nails. She ended up charging me a full set gel coffin for $52 and top ombre color $15 plus $1.67 convenient fee making my total $68.67. I asked her why am I getting charged for full set and she informed me that she had to reshape my nails. That makes no sense if she knew that she had to do all that she should have told me that from the beginning and she could've soaked off the nails I had and started it from scratch since she was going to charge me for a brand new set price anyways. Since when did reshaping Nails turn into charging people the price of a full new set of nails I am so pissed off. I will be filing a complaint with the Better Business Bureau because I see this is becoming a trend with this company. The last time I had my nails done by the same location they overcharged me and I thought it was just a oversight but now I'm starting to see they're doing this on purpose. It's starting to be a trend. You've been warned. Make sure you ask upfront. what the price is going to be because they're going to change by the time you check out read more

Van Spa & Nails - Got a fill in and was charged for a new set - Nail Salons Near Me - Lakeland, Florida

Get daisy! Best pedicure I've ever had!!! She made sure I had my chair adjusted perfectly, great massage for a pedicure. Went the extra mile. Haven't had a pedicure this good in YEARS!! read more

This place is amazing! I always go and see Daisy for my pedicure. Her attention to detail and care is excellent. Highly recommend this place and her to anyone. read more

Found out he used a base gel which is soft on my nails , instead of the hard bio gel. That's why I was experiencing lifting within a week of getting them done. Never going back to them again.! read more

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I know i haven given a 5 star. but now i'm giving it a 1! because my small toenail fell off! BEWARE! don't get your feet done here!! All i did was push the recliner leg back in with my foot and my small toe nail popped off! I do believe they have given some type of fungus that caused my tonsil to come off! i'm only 26 and have been getting my nails done for 12 years! and this has never happened to me! they must not clean their tubs or their equipment! otherwise ! they did exactly what i asked for. they are perfectionist! i got manicure and pedicure both gel for $110 plus $20 tip. a little pricey but you get what you pay for read more

Van Spa & Nails - Nail Salons Near Me - Lakeland, Florida

Just got my nails dipped and done by Jenny! Absolutely amazing. So nice and an amazing job. My only critique is she didn't really clean my nails up at the end ( powder stuck to my fingers) but otherwise love them! read more

Van Spa & Nails - Dip Nails by Jenny - Nail Salons Near Me - Lakeland, Florida

I no longer get my nails done frequently, but I had a special event coming up, so wanted to treat myself. I requested a full set of acrylic nails, and was told OK and seated at one of the tables. I repeated to the nail tech what I was there for: a regular acrylic full set. After checking around, I knew their prices were a bit more ($2-5) than other locations but it was convenient and close to my home so figured it was worth it. Again, I haven't done it too often recently, but as the tech began working it seemed that all was the way I have had it done before. When it came time for applying color, I repeated that I wanted just a "regular" color, not gel. I was assured I was receiving a regular color over my "acrylic nails." The process was painful, and I even bled but I stuck with it because I wanted a nice result. Imagine my surprise when I went to the register and I was charged nearly $50 for a gel full set. When I protested and repeated that that was not the service I had requested and was expecting, I was told it was too bad...I had already received the service. I paid and left in total frustration. I rarely write reviews unless to give praise but I say this a warning to others. The people in this establishment are deceitful and dishonest. And once they have done the service with all their extra unrequested add-ons, you have no recourse. Stay away from this place. I certainly will and plan to tell all my friends. Not a good ethical establishment. (Giving one star only because can't give any less!) read more

I keep giving this place chances and sometimes they can be great. But today I am so so disappointed in Vans. I always like having my nails match my toes and understand getting dip nail it might be a little different but..... completely different shades???? See photo!!!! Jenny was my nail tech today and definitely does not like her job. Worst tech ever!!!!! Not happy that she had to get off her phone and do her job! Asked for a design and she forgot. Asked if it was the right color after pointing out the difference 3 times, she said it's a little different..... maybe save your tips for glasses!!!!! I think I am done going here. Prices are getting to expensive for crappy results! read more

Van Spa & Nails - It's the same color I was told????!!!! ‍ - Nail Salons Near Me - Lakeland, Florida

First and last time I go to this place, the lady was such in a bad mood when I told her I wanted regular basic gel, I didn't want to get the one she suggested me ( of course more expensive) manicure and pedicure terrible as well. In general, bad and expensive read more

I just moved to the area and was looking for a new nail place. This place has mixed reviews and I wanted to give it a chance. It's VERY crowded and busy - which is a good sign but very over stimulating if you're looking for a relaxing time. Girl at the front desk wasn't exactly friendly. I got a basic pedicure ($38) and to add gel is $20! Which is INSANE! Massage chair was great though. Pedicure was alright but nothing to write home about. My fill cost a total of 57$ ( 40$ for fill, 15$ for my design and $3 for a cut down ) They ONLY accept cash for tips OR Venmo/cash app if the technician has it. They do have an ATM If needed. It's not the most expensive place I've been, but definitely not the best place either. read more

Van Spa & Nails - Nail Salons Near Me - Lakeland, Florida

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Trash, absolute trash! Don't even waste your time. I went here once, wasn't thrilled with my nails but they stayed intact for 3 weeks which was great. So I decided to give them another try. After this past time I will never go back. I'm so upset, I literally cried for an hour. I wouldn't have paid what I paid but after sitting there for 2+ hours just for my nails I was done. I'm gonna post pictures of what I wanted vs what I got. I'm beyond pissed and will be paying MORE money I don't have to get them taken off and redone because these will not be on my fingers for 3-4 weeks. read more

Van Spa & Nails - What I wanted! Beautiful, right? - Nail Salons Near Me - Lakeland, Florida

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High overprice on the nails low quality and really spensive ...not all of them know how to do the designs

I've come here a few times a few years ago and was in the area. I came back bc I wanted to get a full set. Someone was available immediately which is nice but as soon as she started doing my nails I could tell they don't do a good job. To preface, I work at a nail salon as a receptionist so I see lots of sets and know for the most part how things should go. Here are some of the things I disliked: 1. Nail techs use the same towel for each customer. I'm not too picky but I thought it was kind of dirty and unsanitary. 2. When I got my nails cut down, the tech didn't file them to the same length. Only roughly cut each one and moved quickly to the tips. 3. When adding tips, she did it way too quickly. I looked over and another tech was taking her time, carefully adding the glue and picking out the correctly sizes too. My nail tech added them so quickly, often looking up at the front desk and barely paying attention. 4. I asked for a thin nails and the acrylic was way too thick and uneven. Some of it also got underneath my nails. 5. The person who painted my nails (it was a different tech) didn't do a good job either. Some of the acrylic is still without paint and the matte top coat is barely matte. Overall I am extremely disappointed. I paid $40 including tip which is less expensive than the salon I work at, but I'd rather pay more and have it done correctly. read more

My husband and I went in for pedicures and our nail techs were amazing, but when we went to check out, they had a sign saying you can only tip in cash or cannot/cashapp. At the time I had no cash, I have Venmo but my techs don't use it, and they offered up an ATM that has fees attached. I had to leave, go to Target, get cash back, then drive back after a relaxing pedicure, which was such unnecessary stress. Passing the buck onto your customers because you're avoiding paying taxes is inconsiderate and I won't be back. read more

It was my first time going to this salon. I apparently came at a busy time. I'd recommend making an appointment if you plan on going in around 3-4 on a weekday. It took about 20 minutes of waiting, and then Tom took me to his table. It was $30 for a full set with a coffin shape. He was nice, and he did a great job! They didn't concentrate on the lotion/massage aspect of a manicure, but I didn't really care. The decor of the place is gorgeous. I'd recommend this place. read more

Van Spa & Nails - Nail Salons Near Me - Lakeland, Florida

Well, I've been going to Van Spa for 4 years now. I get my mani/pedi every time. With all the chaos going on right now, they closed their doors today at 5:00 and aren't opening until further notice. I always see Vi but when she's on vacation I see Amy. All the employees there are great. The place is very clean, the owner is very nice and is always there to welcome people. It's a very busy place and the employees are always professional, dedicated, and very nice. I would never go anywhere else to get my nails. If you are looking for the best nail salon to go to or just want to try a new place, go to Van Spa Nails. I guarantee you will be very happy you did and you probably will become a client that won't go anywhere else. I pray that the owner, employees and their families have continued health during this time. I pray that all this will pass quickly so they can re-open their doors and get back to doing great nails!!! Best Regards, Mary read more

Very nice nail salon and ran like and well oiled machine even though it's packed at 9:30 am as soon as they are open!! Lots of tvs, well venilated, and pumping AC. They have at least 20 nail tables and 10 pedicure chairs. Spa like music plays. Plently of parking. No water or tea offered. Walk ins welcomed - they have a bunch of people on staff on Saturdays to prevent total failure. Arylic fill-in $18 (which is semi suspect since pink and white fill is $15 and gel fill is $20) French $5, acrylic full-set $25, and they have dip powder! Took off stars because they are a little sloppy (no attention to details) and because I saw one of the nail techs pour acetone into a nail polish bottle. read more

Van Spa & Nails - Sigh - Nail Salons Near Me - Lakeland, Florida

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Worst 50 dollar pedicure I ever got didn't let tech polish I was in nov 10on a Sunday from out of town my heels werent scrubbed my toe nails were cut uneven and filed in even I now have an infected toe where she cut me ima nail tech myself needless to say I am highly disappointed and won't be back read more

I was going there for a few months and each time it was a little off, nothing major just kept waiting for an appt, not polishing a whole nail, etc. This past Tues I had Mindy do my pedicure and she ripped my little toe nail, wanted to clip it (I didn't let her) and had to practically beg for a band aid. I said something to the mgr 2x and they didn't care, shrugged their shoulder type thing. Well, today my whole mail had to be removed and I have an infection this pedicure cost me about $275. Beware. read more

I'm going to be honest as a 3 year-ish customer. This place is hit or miss. They have a lot of different products. They're usually up to date when it comes to the "new thing" of nails but not all technicians have the training to back it up. They don't necessarily separate anyone into their strengths and weaknesses to ensure a great experience, it's kinda just a "who's the most available" kind of deal every time. Most of them talk on the phone, watch videos, or have headphones in regardless of if they have customers or not so having a conversation and finding someone truly likable is nearly impossible. I usually go for a full set and pedicure but I never do them at the same time. Every time I do, they rush through one of them and I don't have the time to continue to correct someone just because they don't "have the time" to do their job right the first time. Brow services are okay and honestly I'll go back because they follow the natural shape, they make sure they're even, they do well enough, but they always burn my eyes. I tell them every time I have sensitive skin and need cooler wax and they never listen. Overall, everything is "okay" about this salon. They don't do anything phenomenal. Their pricing is so iffy and always changing. Definitely only go back because it's convenient in my area. read more

Van Spa & Nails - wax burns - Nail Salons Near Me - Lakeland, Florida

I needed a pedicure, and also a fingernail dip take off and redo. They started with soaking my nails while they did the pedicure, but left my fingers sit in the acetone for 45 minutes! The techs where very busy talking to each other and watching videos on their phones throughout the whole facility. I am posting pics of what the acetone did to my fingers. It's been a week since I went to do it, and the skin is peeling off! My phone doesn't recognize my fingerprints! read more

Van Spa & Nails - My fingers are peeling after they left me soak in acetone for 45 minutes! It's been 1 week and it's just getting worse! - Nail Salons Near Me - Lakeland, Florida

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Update, 4 months later: would most definitely give this place -5 stars if I could. My nails haven't finished healing from the worst set I've ever gotten. It took over 2 hours to try and get them off. Soaked in pure acetone for 30 minutes, and no budging. Eventually got them off, but now my nails are left with a weird ridge. Almost gone, but where the ridge gets closer to my fingertips, they're incredibly sensitive, painful, and weak. Any sort of pressure will cause them to bend & break a little more. It's gotten to the point that I have to bandage my fingers tips to keep them from accidentally bending. read more

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I've been here twice now and enjoyed both experiences. They've expanded the salon a ton, so I haven't had to wait for a pedicure either time! I get the basic pedicure with an extra 10 minute massage (which is $10 extra). I think the prices are great and the service is awesome. My nails have looked good both times and the leg & foot massage was amazing. As a mom, getting a pedicure by myself at this place was so relaxing. I had a different guy both times and they were both funny, friendly, and good at their job. The last time I went, I also got my lip waxed. It was my first time getting waxed, and it was really quick and easy. Plus it's only $6 to get your lip waxed. But the little room where they waxed me was kind of dirty and a little sketchy. Which is really surprising because the rest of the spa is beautiful and so clean! Overall though, this place is clean, has fair prices, and the service is excellent. read more

I had a poor experience. I'd been going to another salon owned by the same family for a while, but Vans is closer to home. I tried them out and wanted to get the "seashell" glitter on my nails. I asked if it would cover evenly on my whole nail. I was told yes by two different techs. That was not the case. Half of the really nice glitter was sanded and filed off so that there were few scattered pieces left. Not what I wanted. My tech tried to ignore my faces and continued talking to the tech next to her so that I had to chance to tell her I was unhappy. I finally did when my wife came over and agreed that it was subpar. We had to use glitter paint to cover the mess she made. You cannot see any of the seashell stuff... I was still charged for it, plus for the gel polish. In addition to that, she did a horrible job shaping my nails. I always get rounded square, but the nails were crooked and had so much acrylic left under my nails. I'm not usually upset to get charges for services rendered, but I do not get to have the design I wanted. Why not take the extra charge off to get me to come back? When you upset a customer, you try to remedy the situation. I'll not be going back. The longer drive to my other place it'll be. read more

Van Spa & Nails - These are a week old. Gel is lifting on the edges, something that has never happened to me, ever! The acrylic is cracked. - Nail Salons Near Me - Lakeland, Florida

First of all, I still stand by my first review. The employee and management handled the situation poorly. I said I would never go back. Well, I went back due to how close it is to my house. I made an appointment this time for the first time ever. I saw Tiffany. She was amazing. My nails look great. She made me feel comfortable and took her time to ensure my nails were on point. read more

Van Spa & Nails - The shapes.... - Nail Salons Near Me - Lakeland, Florida

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Van is super amazing! They do everything and with so much talent. I highly recommend checking it out. They even have a VIP room for luxury pedicures all different types. But I do like the fact if I'm in a hurry they still do a good job. They have all types of gel, dip, and even regular polish. I love the fact most of colors all have a match. Will definitely be back! read more

$10 for your cuticles cut! Crazy...I only discovered this when paying my bill and my daughter's. hers was $30 and mine was $20. so when I questioned them on the price difference...I was SHOCKED! $10 for cuticles...that explained why I kept telling the girl doing my nails to please cut my cuticles....she would fake cut and move on... AND OF COURSE SHE DOESN'T UNDERSTAND WHAT IM SAYING.....continues to FORIEGN talk to the other workers! I DISPISE THAT. DO THE EORK AND STOP THE FORIEGN TALK! ITS SO DAM RUDE!!! AND THEY DO IT CONSTANTLY, WITH PEDICURES TOO! I've left several reviews for this salon through out the years. Our most recent visit, September 2, 2020.(includes my above comments). Everyone was wearing masks. They do a temperature check when you walk in. People are NOT distancing at all. While getting a manicure, I had a woman on both sides of me, less than 6 feet away. I must say, that I was okay with this and felt comfortable their. The chik who did my toes did not do a top coat, which I didn't notice till the next day. I had a sparkle polish, so you could clearly feel the difference from my nails and toes... zero top cost on the toes. I had to buy my own top coat. NOT APPRECIATED! We come here way too often to experience problems repeatedly. Might be time to go somewhere else...hoping they can fix their overpriced $10 for cuticles... and uninformed employees!!! read more

I'm not quite familiar with this area - so I decided to give this nail salon a try. The service was rushed, and my experience was poor. It hasn't been a week and my GEL POLISH is already chipping. Nina was my service provider and she did a terrible job on my gel manicure. The color is splotchy, not all of my nail bed is painted, and it's starting to chip. Awful read more

Van Spa & Nails - Nail Salons Near Me - Lakeland, Florida

Okay, so this place has always been my go to for pedis. It's super convenient and right around the corner from my home. The manager is always super helpful and very hospitable when it comes to his customers. Recently I've been having trouble with some of the employees taking off my acrylic nails with another piece of plastic. The pain I experience every time they try to do this is unexplainable. She ended up cracking my actual nail causing me to bleed and i had to raise my voice for her to stop. And when I tried to voice about how uncomfortable I was they seemed like they had a attitude about it. I'm literally on my last straw with them. And I'm pretty sure that is not the proper way to take of nails. Never in my life I experienced this anywhere else but here. I understand they're trying to speed up the service but it's not worth the money you'll lose . Please start soaking them off again because I will be asking anyway. read more

If you are looking for a clean nails shop and no waiting time, this is it. I got my nails done before my vacation, and it looked so great. They updated new chairs and tables as well, which make the environment looks high-end and more professional. My nails technician was very nice and gentle to me as well. Worth paying money here and highly recommended!! read more

Van Spa & Nails - Ombré nails - Nail Salons Near Me - Lakeland, Florida

This Place is literally horrible, from someone who gets her nails done and toes done, along with eyebrows and pretty much every self care thing that exists trust me they are the worst. Horrible customer service they don't greet you or answer questions you may ask in a polite way. Not welcoming at all if you're "new", and Very over priced for basic jobs and not worth the price. I went in to get my eyelashes done because i wanted to try something new for the summer. Let me clarify i HAVE gotten extensions before, all kinds and $150-$200 worth so $25 bucks is a cool deal. 1. She didnt wear gloves and i never saw her sanitize her hands 2. She never cleaned my lashes 3. She just sticker them to my skin, everyone knows that lashes that are going to be on over a day should be on the lash not the skin because it will cause problems due the eyelashes not being able to grow (They say its lasts 2 weeks, so how can my lash grow if you glued my skin???) 4. They yelled at me for not stopping her half way to stop, BUT she didnt let me see until she finished the full set. 5. I have long lashes and mine were tangled with the Glue & she used so much glue that it was digging into my eyeball. When i asked for a refund the manager yelled at me & said if i didnt like it then thats not their problem, Excuse me? i work in customer care and if i did a bad job i would either fix it or refund the customer who is unsatisfied. she kept repeating that its not their fault i dont like them & not to come back. I work in customer service so i know what it is like to have someone rude and i know the feeling of being treated like you aren't good enough, i treated her so kindly and apologized over 10 times that they had to waste time. so i'm just saying, this place is messed up.. read more

I have been to this nail salon over a dozen times. They are normally hit or miss with quality and customer service, but I continued to return because the convenient location. I normally get gel manicure and a regular pedicure. After my experience today I will not be returning. Today, I decided to get a regular manicure and pedicure. I've been wanting to try SNS (dip powder) but a few of my finger nails were broken so I wanted to let them grow out first. The nail tech (pregnant woman- I didn't get her name) started with my pedicure, everything seemed to be fine. I asked her to round out one of my toe nails a little more before she painted and to make sure to cut out the ingrown toe nails (she answered a little short but I didn't think anything of it). During my manicure, it seemed like the cuticles on one of my hand were not completely removed so after the nail tech completed the other hand I asked if we can redo the other hand. She asked why and I said it didn't seem like the cuticles were completely cut off/down (comparing both hands). She immediately got loud, asking other ppl if they saw any cuticles and how I was the pickiest person she has ever worked with. I was dumbfounded with her reaction. I told her not worry about it and we could finish up, she continued causing a scene saying I could get someone else to finish my nails. I was so confused my the whole exchange, I said don't worry about it...I would pay for the pedicure and leave. The whole time the manager(who I believe to be the owner) was standing within earshot near the cash register as she continued causing a scene. As I walked up to pay, I asked him if this is how they treat customers and if I wasn't allowed to have a preference. His only response to me was I would choose who I wanted(as in nail tech). I am still dumbfounded by the whole situation. I have never been spoken to that way as a customer at any business and the management seemed to see nothing wrong with the situation. read more

I have been coming to Van Spa for over 3 years. Today I was looking at colors trying to compare the corals and the nail tech said that I was too difficult and she wanted me to find someone else! I can't believe the way I was treated. I have never been one to complain about mistakes or to ask for anything extravagant. read more